I made an online order through the Wingstop website that was delivered by Door Dash on 3/18/25. We were missing the two drinks that came with our meal. We received texts with updates on our delivery throughout so I texted that we didn’t receive our drinks and received a reply saying, “We’re connecting you directly with the person delivering your order.” I never received a response so I called Wingstop and spoke to Dion who said I would receive a refund for the two drinks within 5-7 business days. When I asked for confirmation on the refund amount, he got his manager on the phone, G. G said the Door Dasher came in saying, “I don’t do drinks” as it is a self serve machine, grabbed the food and left. G said he can’t make them do anything and I would have to call Door Dash for the refund which didn’t make sense as I ordered it through Wingstop but I followed his instructions. I spoke with customer service rep, Rose at 8:51PM who confirmed they would not be able to help as they didn’t take any payment from me and referred back to Wingstop. I called back and spoke with manager Carlos this time expressing my frustration. At this point, I had been dealing with the issue for 30 minutes and my food had gotten cold. We then discussed receiving a refund for the two drinks, my 6 piece meal, and having the tip for the Door Dasher removed due to poor service on their part. He said his Area Manager Kasey and General Manager Jesus were in the store and would see to it I would be refunded. He did say it may be difficult to get the tip removed but would try and I’d see the refund in 5-7 business days. 3/26/25, marked the 7th business day and I had not received any refund. On 3/27/25, I made a corporate complaint online through the customer service “contact us” page and still haven’t heard back and it’s 4/5/25. I’m very disappointed with my experience.
Service: 1
Loren Hoover
We didn’t receive a ton of the food we ordered and paid for. This was an $80 order and we didn’t get any of our drinks (4), two sets of fries or an order of veggies. Ranch was spilled in the bag. And NO one answered the phone when we called the first time, couldn’t hear them the 2nd and put us on hold the 3rd time for 20 min and never answered. This seems to happen everytime. Very disappointed!
Atmosphere: 1
Food: 4
Service: 1
Tionne Mitchell
If I could I wouldn’t even gave it 1 star so Disappointed
I had a terrible experience at this Wingstop location. On March 18th, I ordered food, but when I got home, it was completely inedible—the quality was awful. I returned it the same day and was promised a refund, but a week later, I still haven’t received my money back.
I’ve gone back and forth multiple times trying to resolve this, but the staff keeps giving me the runaround instead of honoring their word. It’s clear they have no respect for customer service or accountability. I shouldn’t have to chase them down for a refund they agreed to issue.
This place is unprofessional and dishonest—if you care about quality food and good service, take your business somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Billy Jones
Please close this store location down how could the employees single handed ruin a great franchise and management is not doing anything about it I should have to spend my hard earn money for trash
NTCG
Worst wing stop ever. Need to close down. DO NOT EAT
Atmosphere: 1
Food: 1
Service: 1
Fabian Casillas
The wings are decent . The service is ok at best . But they will forgot stuff so check your bag.
Atmosphere: 3
Food: 3
Service: 2
Keanna Brown
It was nice to see that NO ONE in the kitchen had on gloves. I witnessed the cooks make several of orders without gloves. They were on their phones and still touching food with no gloves !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, French Fries, Veggie Sticks, Cheese Sauce
Stephanie Guevara
0 stars
THIS WINGSTOP SERVED ME RAW CHICKEN.
Edit: i called for refund and they keep going back and forth about it. She gives me her personal phone number to msg ….?? I need a real manager and i need a refund. This is a health risk.THIS WINGSTOP SERVED ME RAW CHICKEN.
Atmosphere: 1
Food: 1
Service: 1
Seremiah Cannonier
Worst place to ever eat I placed an order here and never received my food I called the store 54 times no answer
Eduardo T
For some reason the night employees are cool but the ones in the day need to lighten up a little
worst WINGSTOP ever experienced. Cold food. They forget my fries and i had to come back all the way for it and thay acting like nothing happened.
Atmosphere: 1
Food: 1
Service: 1
Grinch In a mask
I am currently living in New Mexico and didn’t realize until after I placed my mobile order through the Wingstop app that it was placed to this Wingstop location where I used to live in Texas. I called the store location and the apparent night shift manager told me he would cancel it at the end of the night but it never got canceled. The next day I got a hold of a night shift manager again after multiple attempted calls and she assured me that she would do it at the end of the night and again it didn’t get canceled. I have even reached out to customer support and I have still not received a cancellation email or refund for a mistakenly placed order that I couldn’t pick up because I am more than 8 hours away.
Service: 1
Net
Placed a order tonight and all my food was cold and hard before I got home which I live like 4 min away from the store. I belive they use food thats like a hour old instead of made to cook they reuse chicken thats already been cooked and just season it and throw sauce on it tonight.
Atmosphere: 2
Food: 2
Service: 3
Ty Will
If I could give them zero stars I would. Every single time I order from them my food is never right. The fries don’t be fully cooked. Lesson learned for me I will not be eating back at this location
Atmosphere: 3
Food: 1
Service: 3
anabella mich
I ordered in this place by Uber, I made a priority order and the fries arrived cold, as if they already had hours of having been done, they were also very small and very fried pieces.
I made an online order through the Wingstop website that was delivered by Door Dash on 3/18/25. We were missing the two drinks that came with our meal. We received texts with updates on our delivery throughout so I texted that we didn’t receive our drinks and received a reply saying, “We’re connecting you directly with the person delivering your order.” I never received a response so I called Wingstop and spoke to Dion who said I would receive a refund for the two drinks within 5-7 business days. When I asked for confirmation on the refund amount, he got his manager on the phone, G. G said the Door Dasher came in saying, “I don’t do drinks” as it is a self serve machine, grabbed the food and left. G said he can’t make them do anything and I would have to call Door Dash for the refund which didn’t make sense as I ordered it through Wingstop but I followed his instructions. I spoke with customer service rep, Rose at 8:51PM who confirmed they would not be able to help as they didn’t take any payment from me and referred back to Wingstop. I called back and spoke with manager Carlos this time expressing my frustration. At this point, I had been dealing with the issue for 30 minutes and my food had gotten cold. We then discussed receiving a refund for the two drinks, my 6 piece meal, and having the tip for the Door Dasher removed due to poor service on their part. He said his Area Manager Kasey and General Manager Jesus were in the store and would see to it I would be refunded. He did say it may be difficult to get the tip removed but would try and I’d see the refund in 5-7 business days. 3/26/25, marked the 7th business day and I had not received any refund. On 3/27/25, I made a corporate complaint online through the customer service “contact us” page and still haven’t heard back and it’s 4/5/25. I’m very disappointed with my experience.
Service: 1
We didn’t receive a ton of the food we ordered and paid for. This was an $80 order and we didn’t get any of our drinks (4), two sets of fries or an order of veggies. Ranch was spilled in the bag. And NO one answered the phone when we called the first time, couldn’t hear them the 2nd and put us on hold the 3rd time for 20 min and never answered. This seems to happen everytime. Very disappointed!
Atmosphere: 1
Food: 4
Service: 1
If I could I wouldn’t even gave it 1 star so Disappointed
I had a terrible experience at this Wingstop location. On March 18th, I ordered food, but when I got home, it was completely inedible—the quality was awful. I returned it the same day and was promised a refund, but a week later, I still haven’t received my money back.
I’ve gone back and forth multiple times trying to resolve this, but the staff keeps giving me the runaround instead of honoring their word. It’s clear they have no respect for customer service or accountability. I shouldn’t have to chase them down for a refund they agreed to issue.
This place is unprofessional and dishonest—if you care about quality food and good service, take your business somewhere else!
Atmosphere: 1
Food: 1
Service: 1
Please close this store location down how could the employees single handed ruin a great franchise and management is not doing anything about it I should have to spend my hard earn money for trash
Worst wing stop ever. Need to close down. DO NOT EAT
Atmosphere: 1
Food: 1
Service: 1
The wings are decent . The service is ok at best . But they will forgot stuff so check your bag.
Atmosphere: 3
Food: 3
Service: 2
It was nice to see that NO ONE in the kitchen had on gloves. I witnessed the cooks make several of orders without gloves. They were on their phones and still touching food with no gloves !
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Wings, French Fries, Veggie Sticks, Cheese Sauce
0 stars
THIS WINGSTOP SERVED ME RAW CHICKEN.
Edit: i called for refund and they keep going back and forth about it. She gives me her personal phone number to msg ….?? I need a real manager and i need a refund. This is a health risk.THIS WINGSTOP SERVED ME RAW CHICKEN.
Atmosphere: 1
Food: 1
Service: 1
Worst place to ever eat I placed an order here and never received my food I called the store 54 times no answer
For some reason the night employees are cool but the ones in the day need to lighten up a little
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
worst WINGSTOP ever experienced. Cold food. They forget my fries and i had to come back all the way for it and thay acting like nothing happened.
Atmosphere: 1
Food: 1
Service: 1
I am currently living in New Mexico and didn’t realize until after I placed my mobile order through the Wingstop app that it was placed to this Wingstop location where I used to live in Texas. I called the store location and the apparent night shift manager told me he would cancel it at the end of the night but it never got canceled. The next day I got a hold of a night shift manager again after multiple attempted calls and she assured me that she would do it at the end of the night and again it didn’t get canceled. I have even reached out to customer support and I have still not received a cancellation email or refund for a mistakenly placed order that I couldn’t pick up because I am more than 8 hours away.
Service: 1
Placed a order tonight and all my food was cold and hard before I got home which I live like 4 min away from the store. I belive they use food thats like a hour old instead of made to cook they reuse chicken thats already been cooked and just season it and throw sauce on it tonight.
Atmosphere: 2
Food: 2
Service: 3
If I could give them zero stars I would. Every single time I order from them my food is never right. The fries don’t be fully cooked. Lesson learned for me I will not be eating back at this location
Atmosphere: 3
Food: 1
Service: 3
I ordered in this place by Uber, I made a priority order and the fries arrived cold, as if they already had hours of having been done, they were also very small and very fried pieces.
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