Staff are usually uninterested and rude. Pretzels are often lukewarm at best, and never fresh. My final straw was five minutes ago when I asked about the quality of a batch that had been sitting there a while, and the older black woman with short hair said, “Go away it’ll be 20 more minutes since you don’t want the ones that we JUST made.” Will NOT be spending another dime at this location.
Atmosphere: 3
Food: 1
Service: 1
Dam Rey
We love auntie Anne's, but this is the worst shop ever. Customer service is the worst, they won't give you time on the next batch. They just prefer not to sell. And the product is the worst. It's closer to half of a normal portion, empty cups. Everything doubled the salt, and burned. I give a place 2 opportunity before a bad comment, but not coming back to this one.
nicole kim
Very rude. Cash register was broken and only excepted cash, so I brought cash and they still rude. Manager and lady with the lashes in the front with mediocre food
Vivien Garcia
Burnt pretzels, rude service, and the man working the cash register charged me for a medium pretzel bite and 2 medium drinks, when I asked for small, and he still gave me small drinks and small pretzels. literally stealing money from customers. I would have said something but the line was long and I was starving. They suck
Elle Cortez
Came here (Hulen Mall location) I saw 3 people working here and they all looked miserable. They didn’t have change for a $20 my total was $10 then I got mini pretzels instead of mini pretzel dogs that I ordered. The mini pretzels were burnt! Get new employees that enjoy their jobs please do better!
Reina Martinez
Bad serviceI went today around 3-4 and they didn't have nothing ready and they don't want to work and they were on the phone -2 ⭐
Vanessa
if i could give zero or negative stars i would by far the worst service i always go to the auntie annes that’s in the gran plaza location came to this one ordered a cup of pretzels and they were all stale and hard asked for new ones they gave me more that are stale and hard asked one more time for some other ones because there clearly stale and hard and they gave me the exact same ones no apologie from the manager nothing but far the worst store and they don’t care about there customers don’t bother coming here
Teresa Buys Houses Fort Worth, TX
The pretzels are always burned & the staff isn’t friendly. Pass on this place.
Megan
OVERLY SaLtY! I ordered 4 pretzels. The young lady advised me it’d be a 15min wait for fresh pretzels. Almost were too salty to eat ?
This Auntie Anne's is located at one of the far end corners of Hulen mall. It can be easily overlooked. Customer service was ok, I could tell the associate was tired. She wanted to keep my little bit of change, but I let her know that wasn't happening. She did make a great pretzel. My cinnamon sugar pretzel nuggets were delicious! Pretzel nuggets and cinnamon sugar was fully loaded.
Stephanie S.
This Auntie Anne's is located at one of the far end corners of Hulen mall. It can be easily overlooked. Customer service was ok, I could tell the associate was tired. She wanted to keep my little bit of change, but I let her know that wasn't happening. She did make a great pretzel. My cinnamon sugar pretzel nuggets were delicious! Pretzel nuggets and cinnamon sugar was fully loaded.
Arely Martinez
Left. Stood in line for over five minutes waiting for the cashier to to work the printer. Had nothing prepared it’s 4pm. Honestly waste of time.
Honey Bun
They are soooo gettho here the inmate dude in da back with da tubby lady girl in the front who look like she been eating all da cinnamon bites to herself.
Bethany Zavala
I don’t know why this pretzel location is so bad but it is. They make too many pretzels at a time and just leave them here all day sitting. I bought one and it was hard and nasty and cold. It’s not the first time this has happened. It is like this frequently and I don’t go here anymore
The food. The wait. Just a hot mess.
Atmosphere: 1
Food: 2
Service: 1
Staff are usually uninterested and rude. Pretzels are often lukewarm at best, and never fresh. My final straw was five minutes ago when I asked about the quality of a batch that had been sitting there a while, and the older black woman with short hair said, “Go away it’ll be 20 more minutes since you don’t want the ones that we JUST made.” Will NOT be spending another dime at this location.
Atmosphere: 3
Food: 1
Service: 1
We love auntie Anne's, but this is the worst shop ever. Customer service is the worst, they won't give you time on the next batch. They just prefer not to sell. And the product is the worst. It's closer to half of a normal portion, empty cups. Everything doubled the salt, and burned. I give a place 2 opportunity before a bad comment, but not coming back to this one.
Very rude. Cash register was broken and only excepted cash, so I brought cash and they still rude. Manager and lady with the lashes in the front with mediocre food
Burnt pretzels, rude service, and the man working the cash register charged me for a medium pretzel bite and 2 medium drinks, when I asked for small, and he still gave me small drinks and small pretzels. literally stealing money from customers. I would have said something but the line was long and I was starving. They suck
Came here (Hulen Mall location) I saw 3 people working here and they all looked miserable. They didn’t have change for a $20 my total was $10 then I got mini pretzels instead of mini pretzel dogs that I ordered. The mini pretzels were burnt! Get new employees that enjoy their jobs please do better!
Bad serviceI went today around 3-4 and they didn't have nothing ready and they don't want to work and they were on the phone -2 ⭐
if i could give zero or negative stars i would by far the worst service i always go to the auntie annes that’s in the gran plaza location came to this one ordered a cup of pretzels and they were all stale and hard asked for new ones they gave me more that are stale and hard asked one more time for some other ones because there clearly stale and hard and they gave me the exact same ones no apologie from the manager nothing but far the worst store and they don’t care about there customers don’t bother coming here
The pretzels are always burned & the staff isn’t friendly. Pass on this place.
OVERLY SaLtY! I ordered 4 pretzels. The young lady advised me it’d be a 15min wait for fresh pretzels. Almost were too salty to eat ?
Restaurantji Recommends
This Auntie Anne's is located at one of the far end corners of Hulen mall. It can be easily overlooked. Customer service was ok, I could tell the associate was tired. She wanted to keep my little bit of change, but I let her know that wasn't happening. She did make a great pretzel. My cinnamon sugar pretzel nuggets were delicious! Pretzel nuggets and cinnamon sugar was fully loaded.
This Auntie Anne's is located at one of the far end corners of Hulen mall. It can be easily overlooked. Customer service was ok, I could tell the associate was tired. She wanted to keep my little bit of change, but I let her know that wasn't happening. She did make a great pretzel. My cinnamon sugar pretzel nuggets were delicious! Pretzel nuggets and cinnamon sugar was fully loaded.
Left. Stood in line for over five minutes waiting for the cashier to to work the printer. Had nothing prepared it’s 4pm. Honestly waste of time.
They are soooo gettho here the inmate dude in da back with da tubby lady girl in the front who look like she been eating all da cinnamon bites to herself.
I don’t know why this pretzel location is so bad but it is. They make too many pretzels at a time and just leave them here all day sitting. I bought one and it was hard and nasty and cold. It’s not the first time this has happened. It is like this frequently and I don’t go here anymore