Chick-fil-A
549 Carroll St, Fort Worth
(817) 332-7111
Recent Reviews
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fast , speedy and friendly during lunch rush hour
Atmosphere: 5
Food: 5
Service: 5
Great location, very very busy at lunch time but they handle it so well!! And of course, always delicious!
Atmosphere: 5
Food: 5
Service: 5
Very attentive and friendly staff!! Shout out to Emma for checking in on us throughout our meal :).
Atmosphere: 5
Food: 5
Service: 5
Soild and always a great choice! The staff is helpful and fast, is you don't want to be rushed I would recommend dining inside or they have an online orders only lane to avoid waits of you're in a rush
Atmosphere: 5
Food: 5
Service: 5
Grill chicken was okay, nothing to be impressed
Atmosphere: 4
Food: 4
Service: 5
Customer service at this location has declined. On my recent visit, there was no coffee ready, and while I waited, I discovered my parfait had only 5 blueberries instead of the usual berry mix. No one informed customers they were short on ingredients.
Management offered no apology or effort to fix the situation, and their response felt dismissive. By the time I asked for a refund, a manager tried to justify the delay by saying the coffee was “in his hands,” which only added to the frustration.
Overall, the lack of preparation and sincerity was very disappointing I might as well go to McDonalds next time
Stopped by for a quick lunch and everything was smooth. My chicken sandwich was hot and fresh, and the staff were polite even though it was busy. Simple, quick, and no mistakes with my order.
Food: 4
The manager interrogated me with a condescending time about my Service Dog and asked questions in violation of ADA Section 504 titles II and III. He asked what my disability was, and refused to let me and my family finish eating our meals until I presented him with DOCUMENTATION to prove that my Seizure Response Dog was trained and certified. The manager is the one who needs to be trained because his questions were intrusive, embarrassing, and were not compliant with the regulations set forth by the ADA and the federal government. My dog was under my complete control, did not leave my side, did not go near it sniff anyone or their children, did not beg at the table, nor did he get in any other customers way at any point in time. The Hispanic parents were not watching their little girls who were running wild throughout the restaurant and repeatedly approached my Service Dog attempting to pet and play with him. He is patient, kind, gentle and tolerant of little children and I would not have been opposed, had the children been accompanied by at least one of their parents who were too busy complaining to the manager about the 'scary' dog, then keeping their little ones away from my Dog. The manager profiled myself, my wife and my dog and was surprised when I produced the documentation he illegally requested from me.
My Service Dog King was on his best behavior and out of ALL the parties involved, KING HANDLED THE SITUATION BETTER THAN ANY OF THE HUMANS in this Chick-fil-A restaurant. That was our first time to dinner at Chick-fil-A and my experience was embarrassing, we were profiled and judged by both the customers and STORE MANAGEMENT, our meal interrupted by the unattended little girls and our appetites ruined by the same person whose job it is to ensure that we had a great dining experience and that we would hopefully return to give the company he so poorly represented, more of our money after we were profiled, interrogated, prejudged, humiliated and mistreated during our first and last regretful dining experience at Chick-fil-A. The store manager exhibited poor judgement on multiple levels and so did whoever the powers that be, that are responsible for his lack of training and manners. Shame on you Chick-fil-A for showing your leaders on the front line, in the face of the customer, to profile, embarrass, harass and prejudge a disabled man trying to enjoy a nice meal with his family. Is this how Chick-fil-A treats their handicapped and disabled customers? Does Chick-fil-A have a company policy regarding Service Dogs? The personal and intrusive questions your manager asked me broke multiple HIPPA privacy laws, violated Federally established regulations set forth by the ADA, specifically to prevent this exact type of discrimination from happening to the handicapped and disabled citizens wise rights are supposed to be protected by the Constitution of the United States.
I was discriminated against, my rights were violated and I was publicly humiliated. You're manager should be held accountable for the way he treated me, either by somebody in your company, my lawyer, or God himself.
Called them like 6-7 times no one answered called the gathering number and told me they were on lunch break it got here an hour before the original time
I gotta say the service was too notch at this location. Saniya specifically was on the register and took my order and was such a pleasant person even as they were super busy and transitioning into lunch from breakfast which can be kinda hectic. Definitely coming back!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This girl is not cut out to work for Chik-Fil-A she has a very disrespectful attitude. She has no patience for customers placing their orders. Thats not the kind of attitude Chik-Fila should have. She needs to learn customer service. Thats not kind of people Chik-Fila should want or have in their store or the drive thru. I will not be attending to this location! Dat Nguyen definitely needs to be paying attention to the people that he hires. I definitely expected this location to be way different than any other location due to who runs it, but I guess not. Guess there’s really no amount of money could change his employees customer service. Please do something better Dat.
Food accuracy and service have been amazing, especially lately
Atmosphere: 5
Food: 5
Service: 5
Solid chicken Sandwich
Atmosphere: 5
Food: 5
Service: 5
I’m a huge Chick-fil-A fan, and my entire family is too. However, we had the worst service experience at this particular Chick-fil-A. My food was burnt, I’m not sure who’s running this place, but they need to train their employees better. When I got to work, that’s when I saw this. This is so sad and disgusting.
Atmosphere: 1
Food: 1
Service: 1
There was a gnat on my salad
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