When people ask for fresh fries. What does that mean to you? You want them fresh. Meaning hot. Tonight I walked in and I asked for fresh fries. Meaning I will wait. I told the cashier I will wait... They were warm and hard. So I'm thinking they put them back in the grease and gave them to me. I know that fries are only good for 7 minutes. I will not be back.
Atmosphere: 1
Food: 1
Service: 1
Troy Williams
It's not really a healthy choice, but I may go if others want it.
Atmosphere: 4
Food: 2
Service: 5
Sky Grey
I order breakfast from here often, but today I was extremely disappointed. The sticker on my bag shows EXACTLY what my order was supposed to be. A Spicy Scramble Bowl, a side of Hash Browns, a 10ct chicken mini and 2 orange juices. What arrived? ONE spicy chicken biscuit and ONE orange juice. Tell me Chick-fil-A, how am I supposed to feed a family of four breakfast with ONE sandwich and one drink? I also do not appreciate the attitude I received when I called the restaurant and explained my order was wrong. Telling a customer that you WONT help is unacceptable and passing the blame to “third party” when YOU ARE THE ONES WHO PACK THE BAGS AND READ THE STICKERS is OBSCENE and DISGUSTING behavior from a so-called “Christian company”. Ive known Mr. Pleasants since I was a child and eaten at this Chick-fil-A for a solid ten years. Not anymore. I’ll sit in traffic and waste gas to go to one a little farther so MAYBE I’ll be shown respect and get my order correct
Atmosphere: 1
Food: 1
Service: 1
Brian Goad
This is another chic fila that screwed up my order and I am sick of paying for extra and not getting it. The Roanoke location and this one has both messed up my orders.
Food: 2
Service: 1
Ryan Almusawi
This Chick-fil-A has gone down hill. We recently visited through the drive-thru and I asked for seven sauces when placing my order. Once I got to the window, I noticed they only gave us three sauces in the bag.
Not sure if it's because the staff can't count...but I asked for four more, and the woman said she can only give us two additional sauces. I had no idea Chick-fil-A is now taking money out of their employee's paycheck to pay for sauces.
Yet another example of corporate America getting too comfortable and thinking we won't take our dining dollars elsewhere.
It's bad enough you all went back on your "NO ANTIBIOTICS EVER" 'promise.' And don't get me started on the forced labor accusations that have been circling.
I won't ever be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Genesis Santiago
I have been visiting this Chick-fil-A for a while now, and each time I order through the mobile app and go to pick it up, I end up having to go back inside because they have forgotten something or there are incorrect items in my order. Additionally, I couldn't finish my drink because it was watered down. I also always request no salt since I can’t eat anything with salt, and it’s frustrating to go back inside because my fries have salt while my other food is getting cold.
As someone who works at a Chick-fil-A myself, I know we can do better than this. I've decided to try a different location that appears to be friendlier and more professional. The current staff seems to be more focused on playing around than being friendly.
At my Chick-fil-A, we always strive to get to know our guests, especially if they are waiting in line for their food. Interacting with customers makes a significant difference! While mobile ordering is meant to be convenient, it can be disappointing when items are forgotten or incorrect. Although I recognize this isn’t a major issue, I wanted to share my thoughts so that improvements can be made. After all, we all have our off days.
Atmosphere: 1
Food: 1
Service: 1
Sharise Dotson
This location is actually very horrible came for dinner spent $37 on old stale food plus they got my order wrong but luckily I looked at my food before driving away. First they gave me a chicken wrap instead of a veggie wrap it’s a big deal because I’m a vegetarian so it’s not like I could still eat the chicken wrap plus and when I told them they looked at me crazy and said “we don’t make veggie wraps” they then got the manager to ask if they sold veggie wraps when in fact I have got it plenty of times and especially at this location second asked for a Mac and cheese for my daughter meal but instead got fries. Third my husband’s chicken spicy sandwich was completely stale very sad since one night out of the week we eat out and to get completely a terrible experience. Order #02715
Food: 1
Service: 2
Max Power
They don’t fulfill orders fully and don’t answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Ken M
Arrived at 8pm seeing no one in drive besides 1 car in the right lane then I pull up to the left, upon arriving 2 teenage boys standing there talking not acknowledging me whatsoever, I had to seak up and tell them I had a mobile order to which they both turned to me with a blank stare and 1 boy looked at me and said “have a good night” no smile not even a confirmation or even to ask if I wanted any changes.. I give them the benefit of the doubt because I could tell it was post rush hour from dinner so I pull up the window and 2 teenage girls are at the window 1 asks “name” and I reply to which she doesn’t respond and is talking about a coworker about how “his attitude needs to change” and just making fun of him. She turns to me to hand me my bag and says “here you go” and I I replied “oh I also had a Diet Dr.pepper.” She then replies. “What size.” I tell her medium and the other girl from inside the window yells “it says you have a DIET COKE” I said, “I’m sorry I didn’t mean to put Diet Coke can I change it to a diet Dr Pepper?” They both look at me for a second and the girl replies “ so you want to change it to a diet Dp?..” with so much attitude. They then proceed to not look at me and start whispering to what feels like they’re talking about me. Mind you I get the food and it is stale and the chicken is dry and COLD.. This isn’t the first time I’ve had this experience in the last year I’ve noticed the lack of service and hospitality at this specific location.. disappointing coming from a franchise that “STRIVES OK SERVICE”
Atmosphere: 1
Food: 1
Service: 1
Kennedy Martinez
Arrived at 8pm seeing no one in drive besides 1 car in the right lane then I pull up to the left, upon arriving 2 teenage boys standing there talking not acknowledging me whatsoever, I had to seak up and tell them I had a mobile order to which they both turned to me with a blank stare and 1 boy looked at me and said “have a good night” no smile not even a confirmation or even to ask if I wanted any changes.. I give them the benefit of the doubt because I could tell it was post rush hour from dinner so I pull up the window and 2 teenage girls are at the window 1 asks “name” and I reply to which she doesn’t respond and is talking about a coworker about how “his attitude needs to change” and just making fun of him. She turns to me to hand me my bag and says “here you go” and I I replied “oh I also had a Diet Dr.pepper.” She then replies. “What size.” I tell her medium and the other girl from inside the window yells “it says you have a DIET COKE” I said, “I’m sorry I didn’t mean to put Diet Coke can I change it to a diet Dr Pepper?” They both look at me for a second and the girl replies “ so you want to change it to a diet Dp?..” with so much attitude. They then proceed to not look at me and start whispering to what feels like they’re talking about me. Mind you I get the food and it is stale and the chicken is dry and COLD.. This isn’t the first time I’ve had this experience in the last year I’ve noticed the lack of service and hospitality at this specific location.. disappointing coming from a franchise that “STRIVES OK SERVICE”
Fast and quality service! Appreciate the hard workers working the drive through line. The girl taking my order had time to ask me about my day which I appreciate so much despite the long car line she was working! Food was hot and ready at the window.
Atmosphere: 5
Food: 5
Service: 5
charles mallory
We pick up food here often,for us and the grandkids. They love it and we do too! Always met with a friendly greeting and a smile.
When people ask for fresh fries. What does that mean to you? You want them fresh. Meaning hot. Tonight I walked in and I asked for fresh fries. Meaning I will wait. I told the cashier I will wait...
They were warm and hard. So I'm thinking they put them back in the grease and gave them to me. I know that fries are only good for 7 minutes.
I will not be back.
Atmosphere: 1
Food: 1
Service: 1
It's not really a healthy choice, but I may go if others want it.
Atmosphere: 4
Food: 2
Service: 5
I order breakfast from here often, but today I was extremely disappointed. The sticker on my bag shows EXACTLY what my order was supposed to be. A Spicy Scramble Bowl, a side of Hash Browns, a 10ct chicken mini and 2 orange juices. What arrived? ONE spicy chicken biscuit and ONE orange juice. Tell me Chick-fil-A, how am I supposed to feed a family of four breakfast with ONE sandwich and one drink? I also do not appreciate the attitude I received when I called the restaurant and explained my order was wrong. Telling a customer that you WONT help is unacceptable and passing the blame to “third party” when YOU ARE THE ONES WHO PACK THE BAGS AND READ THE STICKERS is OBSCENE and DISGUSTING behavior from a so-called “Christian company”. Ive known Mr. Pleasants since I was a child and eaten at this Chick-fil-A for a solid ten years. Not anymore. I’ll sit in traffic and waste gas to go to one a little farther so MAYBE I’ll be shown respect and get my order correct
Atmosphere: 1
Food: 1
Service: 1
This is another chic fila that screwed up my order and I am sick of paying for extra and not getting it. The Roanoke location and this one has both messed up my orders.
Food: 2
Service: 1
This Chick-fil-A has gone down hill. We recently visited through the drive-thru and I asked for seven sauces when placing my order. Once I got to the window, I noticed they only gave us three sauces in the bag.
Not sure if it's because the staff can't count...but I asked for four more, and the woman said she can only give us two additional sauces. I had no idea Chick-fil-A is now taking money out of their employee's paycheck to pay for sauces.
Yet another example of corporate America getting too comfortable and thinking we won't take our dining dollars elsewhere.
It's bad enough you all went back on your "NO ANTIBIOTICS EVER" 'promise.' And don't get me started on the forced labor accusations that have been circling.
I won't ever be back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
I have been visiting this Chick-fil-A for a while now, and each time I order through the mobile app and go to pick it up, I end up having to go back inside because they have forgotten something or there are incorrect items in my order. Additionally, I couldn't finish my drink because it was watered down. I also always request no salt since I can’t eat anything with salt, and it’s frustrating to go back inside because my fries have salt while my other food is getting cold.
As someone who works at a Chick-fil-A myself, I know we can do better than this. I've decided to try a different location that appears to be friendlier and more professional. The current staff seems to be more focused on playing around than being friendly.
At my Chick-fil-A, we always strive to get to know our guests, especially if they are waiting in line for their food. Interacting with customers makes a significant difference! While mobile ordering is meant to be convenient, it can be disappointing when items are forgotten or incorrect. Although I recognize this isn’t a major issue, I wanted to share my thoughts so that improvements can be made. After all, we all have our off days.
Atmosphere: 1
Food: 1
Service: 1
This location is actually very horrible came for dinner spent $37 on old stale food plus they got my order wrong but luckily I looked at my food before driving away. First they gave me a chicken wrap instead of a veggie wrap it’s a big deal because I’m a vegetarian so it’s not like I could still eat the chicken wrap plus and when I told them they looked at me crazy and said “we don’t make veggie wraps” they then got the manager to ask if they sold veggie wraps when in fact I have got it plenty of times and especially at this location second asked for a Mac and cheese for my daughter meal but instead got fries. Third my husband’s chicken spicy sandwich was completely stale very sad since one night out of the week we eat out and to get completely a terrible experience. Order #02715
Food: 1
Service: 2
They don’t fulfill orders fully and don’t answer the phone.
Atmosphere: 1
Food: 1
Service: 1
Arrived at 8pm seeing no one in drive besides 1 car in the right lane then I pull up to the left, upon arriving 2 teenage boys standing there talking not acknowledging me whatsoever, I had to seak up and tell them I had a mobile order to which they both turned to me with a blank stare and 1 boy looked at me and said “have a good night” no smile not even a confirmation or even to ask if I wanted any changes.. I give them the benefit of the doubt because I could tell it was post rush hour from dinner so I pull up the window and 2 teenage girls are at the window 1 asks “name” and I reply to which she doesn’t respond and is talking about a coworker about how “his attitude needs to change” and just making fun of him. She turns to me to hand me my bag and says “here you go” and I I replied “oh I also had a Diet Dr.pepper.” She then replies. “What size.” I tell her medium and the other girl from inside the window yells “it says you have a DIET COKE” I said, “I’m sorry I didn’t mean to put Diet Coke can I change it to a diet Dr Pepper?” They both look at me for a second and the girl replies “ so you want to change it to a diet Dp?..” with so much attitude. They then proceed to not look at me and start whispering to what feels like they’re talking about me. Mind you I get the food and it is stale and the chicken is dry and COLD.. This isn’t the first time I’ve had this experience in the last year I’ve noticed the lack of service and hospitality at this specific location.. disappointing coming from a franchise that “STRIVES OK SERVICE”
Atmosphere: 1
Food: 1
Service: 1
Arrived at 8pm seeing no one in drive besides 1 car in the right lane then I pull up to the left, upon arriving 2 teenage boys standing there talking not acknowledging me whatsoever, I had to seak up and tell them I had a mobile order to which they both turned to me with a blank stare and 1 boy looked at me and said “have a good night” no smile not even a confirmation or even to ask if I wanted any changes.. I give them the benefit of the doubt because I could tell it was post rush hour from dinner so I pull up the window and 2 teenage girls are at the window 1 asks “name” and I reply to which she doesn’t respond and is talking about a coworker about how “his attitude needs to change” and just making fun of him. She turns to me to hand me my bag and says “here you go” and I I replied “oh I also had a Diet Dr.pepper.” She then replies. “What size.” I tell her medium and the other girl from inside the window yells “it says you have a DIET COKE” I said, “I’m sorry I didn’t mean to put Diet Coke can I change it to a diet Dr Pepper?” They both look at me for a second and the girl replies “ so you want to change it to a diet Dp?..” with so much attitude. They then proceed to not look at me and start whispering to what feels like they’re talking about me. Mind you I get the food and it is stale and the chicken is dry and COLD.. This isn’t the first time I’ve had this experience in the last year I’ve noticed the lack of service and hospitality at this specific location.. disappointing coming from a franchise that “STRIVES OK SERVICE”
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast and quality service! Appreciate the hard workers working the drive through line. The girl taking my order had time to ask me about my day which I appreciate so much despite the long car line she was working! Food was hot and ready at the window.
Atmosphere: 5
Food: 5
Service: 5
We pick up food here often,for us and the grandkids. They love it and we do too!
Always met with a friendly greeting and a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Grilled Nuggets, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Grilled Chicken Club Sandwich
I wanted that new burger they have, and it was sold out.
Atmosphere: 4
Food: 4
Service: 4
The service was great. Many thanks to the manager that night.
Atmosphere: 5
Food: 5
Service: 5
Nice people. Good food.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Loading...