Normally no issues, but on the last drive-through, they screwed the order up, they gave us corn on the car, but instead of mashed potatoes. How do you hear one for the other? And of course you don’t discover this until you get home. The chicken used to be normal size but this order felt like they had cut the chicken tenders into thirds. It was so tiny. Definitely if this was your first time ordering this is not worth the money This is the second time we’ve had issues. Probably won’t be back.
Yvonne Torres
Very bad service order a side of fries and they didn’t even give them to me order half and half and refuse to give me spicy chicken payed over 55$ bucks and they didn’t even car to get my order right.
Delia Cuevas
The soda fountain spouts were covered in mold! It looked like they haven’t been cleaned in weeks!
Jose Cortez
The girl in pink hair working the window got our order wrong . When I went inside all the employees were busy fixing orders and had their backs turned to registers. The all in a sudden she walks over from her station, as the other employees are using tongs to fill orders, she reaches in bare hands into the chicken ,grabbs a piece and walks back to her area. If you visit this location be aware.
W G C
Chicken is always good, but the service was kinda slow. Ordered a breast and thigh and was told 15 minutes. No big deal, I’ll wait. 25 minutes later I checked and was told 4 minutes. 6 minutes later I had to ask for the food again. Tasted fine, but kinda disappointed in the time.
Jazzy Lovelycurves
Every time I go I get the freshest breasts and fries and an Arnold palmers thanks to Katelyn she’s the sweetest and her mother is to! I love this location I drive 20 mins! I’ve also done reviews on TikTok!
Mars G
030725: They've gone and done it again! Friday evening my family wanted fried chicken so they sent me for Chicken Express. I got there and the staff was great! They had to help me when I called home to describe the menu items so my family could tailor their dinners. Well, I made it home with a dinner that was missing a side dish. I called about it and they said I had to bring back the whole meal for them to add in the missing side order. They said they'd give me a gallon the sweet tea for my trouble. I don't like sweet tea, but I wanted my mother's dinner to be wonderful, so I stopped eating my dinner and went back to Chicken Express. They provided me with more than a gallon of sweet tea for my trouble! I was able to take my mother a fresh, hot meal, which made her happy. When my momma's happy, I'm happy! Thank you, Kaitlyn for making my mama smile!
Before: It was my first time eating at Chicken Express, as I tend away from all fried food. But this location was so good, they make it harder for me to tend away.
Catherine Herrera
Been here a couple other times and it was good but a couple days ago there was a pimple patch on the roll. I'd wanna go back but now I'm afraid I'll find it in my food again.
Mallory Record
Ivan was an amazing cashier and made sure my order was correct once I ordered it. We forgot serendipity seasoning and chris made sure we got it. They both had so much enthusiasm and excitement yet professionalism about the entire thing it is definitely making me want to come back..
But only during the evening shifts. I have had bad service at this location but this interaction might have finally changed my mind. But only when one of those two work.
Also Love the new hot honey sauce. :)
i
David Espinosa
They literally handed me a cold box of chicken. I love chicken express, but this was the worst service and food. Makes me rethink if I wanna go to another chicken express anytime soon.
Update 1/25/25 : I spoke to Chris about my cold food and he said he would leave a note and that he would make it right, to come by and they will remake my order…. Well the GM almost didn’t want to remake my order bc I didn’t have my receipt even tho I went yesterday. Unbelievable WORST customer service and I had to state my case. I’m not the one who complains and that wants a remake of my order but the food was cold when they handed it to me at the drive thru.
Did a to go order because my wife is not doing well. Upon arriving home we noticed our biscuits were cold and hard, chicken was barely warm and the cherry pie used to be hot but it was cold. We've been eating there since they 1st opened and this is our last time going there!!!
Laura Allen
Everything was cold very rude people
Ellen Manchack
Lady that took order inside was having a bad day I guess tall slender dark short hair very inpatient,loud, rude and mad about something.was even that way to coworkers.asked for frys to be crispy which were not.dk hair almostshoulder length lady very pleasant even though it appeared she was being chewed out my the one that took my order. fyi a male employee outside was very kind and asked if I was ok or needed Help ,I thanked him.
Atmosphere: 4
Food: 4
Service: 4
Anthony Bonilla
The food is perfect but the truth is that when ordering the customer service is very bad and I did not like the atmosphere.
Normally no issues, but on the last drive-through, they screwed the order up, they gave us corn on the car, but instead of mashed potatoes. How do you hear one for the other? And of course you don’t discover this until you get home. The chicken used to be normal size but this order felt like they had cut the chicken tenders into thirds. It was so tiny. Definitely if this was your first time ordering this is not worth the money This is the second time we’ve had issues. Probably won’t be back.
Very bad service order a side of fries and they didn’t even give them to me order half and half and refuse to give me spicy chicken payed over 55$ bucks and they didn’t even car to get my order right.
The soda fountain spouts were covered in mold! It looked like they haven’t been cleaned in weeks!
The girl in pink hair working the window got our order wrong . When I went inside all the employees were busy fixing orders and had their backs turned to registers. The all in a sudden she walks over from her station, as the other employees are using tongs to fill orders, she reaches in bare hands into the chicken ,grabbs a piece and walks back to her area. If you visit this location be aware.
Chicken is always good, but the service was kinda slow. Ordered a breast and thigh and was told 15 minutes. No big deal, I’ll wait. 25 minutes later I checked and was told 4 minutes. 6 minutes later I had to ask for the food again. Tasted fine, but kinda disappointed in the time.
Every time I go I get the freshest breasts and fries and an Arnold palmers thanks to Katelyn she’s the sweetest and her mother is to! I love this location I drive 20 mins! I’ve also done reviews on TikTok!
030725: They've gone and done it again!
Friday evening my family wanted fried chicken so they sent me for Chicken Express. I got there and the staff was great! They had to help me when I called home to describe the menu items so my family could tailor their dinners. Well, I made it home with a dinner that was missing a side dish. I called about it and they said I had to bring back the whole meal for them to add in the missing side order. They said they'd give me a gallon the sweet tea for my trouble. I don't like sweet tea, but I wanted my mother's dinner to be wonderful, so I stopped eating my dinner and went back to Chicken Express. They provided me with more than a gallon of sweet tea for my trouble! I was able to take my mother a fresh, hot meal, which made her happy. When my momma's happy, I'm happy! Thank you, Kaitlyn for making my mama smile!
Before: It was my first time eating at Chicken Express, as I tend away from all fried food. But this location was so good, they make it harder for me to tend away.
Been here a couple other times and it was good but a couple days ago there was a pimple patch on the roll. I'd wanna go back but now I'm afraid I'll find it in my food again.
Ivan was an amazing cashier and made sure my order was correct once I ordered it.
We forgot serendipity seasoning and chris made sure we got it. They both had so much enthusiasm and excitement yet professionalism about the entire thing it is definitely making me want to come back..
But only during the evening shifts. I have had bad service at this location but this interaction might have finally changed my mind. But only when one of those two work.
Also Love the new hot honey sauce. :)
i
They literally handed me a cold box of chicken. I love chicken express, but this was the worst service and food. Makes me rethink if I wanna go to another chicken express anytime soon.
Update 1/25/25 : I spoke to Chris about my cold food and he said he would leave a note and that he would make it right, to come by and they will remake my order…. Well the GM almost didn’t want to remake my order bc I didn’t have my receipt even tho I went yesterday. Unbelievable WORST customer service and I had to state my case. I’m not the one who complains and that wants a remake of my order but the food was cold when they handed it to me at the drive thru.
DO NOT COME TO THIS ONE & LOOK AT THE REVIEWS!!!
Restaurantji Recommends
Did a to go order because my wife is not doing well. Upon arriving home we noticed our biscuits were cold and hard, chicken was barely warm and the cherry pie used to be hot but it was cold. We've been eating there since they 1st opened and this is our last time going there!!!
Everything was cold very rude people
Lady that took order inside was having a bad day I guess tall slender dark short hair very inpatient,loud, rude and mad about something.was even that way to coworkers.asked for frys to be crispy which were not.dk hair almostshoulder length lady very pleasant even though it appeared she was being chewed out my the one that took my order. fyi a male employee outside was very kind and asked if I was ok or needed
Help ,I thanked him.
Atmosphere: 4
Food: 4
Service: 4
The food is perfect but the truth is that when ordering the customer service is very bad and I did not like the atmosphere.
Atmosphere: 1
Food: 5
Service: 1
Very peaceful place
Parking: Chicken is nice size very hot crispy 😋
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Macaroni & Cheese, Gravy, Mashed Potatoes
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