Chipotle Mexican Grill

Tried calling the store concerning a mistake on an Uber eats order, and unfortunately you cannot even speak to a person, ever. The ai is not helpful whatsoever. Does chipotle make food for robots? No? Why do they have ai on the phone “helping” people with food, with no option to even speak to a manager? Absolutely infuriating, and it makes me not want to ever come back here or spend money here in any way, shape or form.

Fast and accurate makes for a great lunch. Tables all clean and plenty of tea. Thanks for making it great again. Give these employees a raise!!

Atmosphere: 5

Food: 5

Service: 5

Didn't get what I ordered and now I cant even go back to return this. Waster money for no reason it the guys fault who was making the pickup order. First he forgot to put chips in there and had to go back now I came home and opened the box it have chicken in it while I ordered a veggie bowl. I guess who cares right

Service: 1

Have tried this location because of its convenience to me 4 times now and will not be returning. The employees clearly have no desire to be there, they are rude and come off as annoyed. The portions are noticeably smaller compared to another close location and the quality of food is sub par compared to other locations as well in that it’s cold and chewy. Management was unhelpful when I wanted my order corrected. I do not recommend eating here, save yourself some time and headache and just go to the location on Blue Mound Rd. At least they smile once in a while.

Atmosphere: 2

Food: 2

Service: 1

The food area was dirty, and the server dropped some chicken on the counter while serving. They then picked up the pieces and put them back into the container that holds the grilled chicken.

They also started weighing the protein and actually gave the smallest portion of protein I have received at Chipotle in the 15+ years ive been going to it.

Something is off with Chipotle.

Atmosphere: 3

Food: 2

Service: 2

While at checkout I order regular size chips and a med drink to go with my meal. The cashier didn't not inform me he was charging me for a large drink and chips. I asked for a refund and he proceeded to say I wouldn't be getting back an exact refund for the difference and that he didn't want to do a complete refund. He proceeded to say that it would take awhile trying to discourage me from receiving the refund. This cashier is attempting to inflate the sales by overcharging customers and not giving receipts that way you don't question your total. Won't be back.

Atmosphere: 1

Food: 3

Service: 1

Very rude staff. Worst location I’ve ever been to. They closed the grill and only had dried out old chicken left over an hour and a half before the store closed. Staff looked annoyed that we dared order anything at all. Store was filthy. Definitely worth driving to a different location.

Atmosphere: 1

Food: 2

Service: 1

Beautiful bowl - they were generous and did everything I wanted. The meat was not good at all, though. Disappointing as that was, since the carne is delicious at the stingy chipotle’s, 4 stars for the service. The app said my order was ready but it wasn’t on the shelf. There was a line so I stood back expecting to wait, but one of the team members was with me right away.
Atmosphere was a 3 because when I walked in, I had to wait for a child to finish spitting in the trashcan before I could get to the counter. Perhaps he had the carne asada, too, but it was still a really gross sight. Glad I had mine to go.

Atmosphere: 3

Food: 2

Service: 5

Rude!! I suggest yall drive to a different Chipotle, their attitudes on the Saturday night shift sucks. Just imagine how they treat the food you're eating.

Yanno, I know those 5 star ratings are coveted, but it's important to see what style of restaurant it is. Of its type, this is a 5 star place. Plenty of food, well prepared, tasty, carefully served. What else is there?

Atmosphere: 5

Food: 5

Service: 5

I’m very confused who made our food and if they just added whatever they wanted. My husband is a vegetarian and they gave him a chicken bowl. I ordered steak and got a veggie bowl? They didn’t switch the orders because ALL of the toppings were complete wrong. They forgot the guac that was extra. We did takeout around 10:30 and by the time we got home and opened everything up to see it all wrong, they were closed and so was every other food place. Ruined our entire evening. Now I’m going to have to drive 30 mins back to see if they’ll fix their mistake.

Atmosphere: 1

Food: 1

Service: 1

Love the taste of the chicken casadilla.

Most indifferent, rude staff. I had a minor issue with my order (Chipotle website issue that caused the mishap), and the staff couldn't care less.

Atmosphere: 3

Food: 2

Service: 1

Please check their rice and beans before paying. We found most of the time uncooked. If they dont know how to cook as simple as rice, they should not open a restaurant. Service is crap, they just wanna charge if you ask for the lil more quantity to match the rice. DO NOT GO THERE, WORST FOOD EVER. We are vegetarian, and she didn't even change the gloves after asked. I doubt they have good hygiene.

Atmosphere: 2

Food: 1

Service: 1

Nice customer service

Atmosphere: 5

Food: 5

Service: 5