The 2 women was more interested in talking about what they were talking about than coming to the drive thru window to see why I was thinking. They both looked at me multiple times but decided that it was better that they continue there conversation. After just holding down the horn one comes to the window and I tell her I never got my other drink…. ( an apple juice and she closed the window said something to the other woman and walked back and forth then came back tot the window grabbed the apple juice and whispered sorry.. Poor Customer service skills is so common and selfishness is so common nowadays… u can continue ur conversation when u take care of the people who is contributing to your hourly pay.
Atmosphere: 1
Food: 4
Service: 1
Shelleny Dennis
Service good,food was yummy and coffee was great they have a good selection of non dairy or alternative milks.
Atmosphere: 4
Food: 5
Service: 5
Jaclyn Sofia
I went in and asked for a brown sugar shaken expresso. Got it and it tasted so bitter, they didnt put any syrup or anything. I politely asked the drive thru worker if he could put some more syrup in it. He automatically got a attitude & said they already put syrup in it, i asked if he could put some more, grabbed the cup and walked away when he came back, tried it and it was the exact same. If he doesn’t know with people and put best customer service on he needs to rethink this job.
Atmosphere: 1
Food: 1
Service: 1
M M
Came to Dunkin like always and food and drinks always good!!! The young ladies who helped us today were great awesome customer service and quick with the order. Thank you Ari, Eva, Crisi
Atmosphere: 5
Food: 5
Service: 5
Ernest Quintanilla
Thank you so much to the manager tonight 12/17 for donating donuts to our Special Education department at a middle school in Crowley ISD! We can celebrate their MAP Growth with sweets now. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Bravo
Ary and Kristy were the best !!
Atmosphere: 5
Food: 5
Service: 5
Korisukwa Nation
Ary and krissy was super awesome very helpful and had great customer service definitely deserves a promotion lol
Ivonne Gutierrez
I am writing to report an unpleasant experience at one of your locations. I called the night before to ask about ordering Boxes of Joe and was told it was unnecessary to order ahead because each box only takes about fifteen minutes. I arrived shortly after 6 AM with plenty of time before needing to be at my destination at 7:15. After placing my order for two Boxes of Joe and an individual coffee, the staff, who appeared young and unbothered, spent most of the time standing around talking instead of working. The store was not busy, so there was no reason for the delay. It took about forty-five minutes for my order to be completed, and I ultimately left without the individual coffee because I could not wait any longer. I typically choose Starbucks, but decided to try this location and immediately regretted it. I believe additional training is needed, along with improved professionalism and urgency.
Atmosphere: 1
Food: 1
Service: 1
Lourdes Ortega
Thanks so much for feed all Baylor Post Partum Night shift Nurses ,the best donuts 🍩 ever ;Fresh ,delicious , We love the coffee ☕️ also keep us awake all night long 🤗😊
Atmosphere: 5
Food: 5
Service: 5
Jenna Griffith
Dunkin’ was awesome and took great care of my group! Huge thank you!
I went through the drive thru this morning and asked for turkey sausage and it was noted on my receipt but the wrap still was made with bacon.
Food: 1
esther flores
I just want to say the manager is awesome!! he is so kind and supportive (I work at Baylor Elementary and we needed some donations) they were so kind to donate and we appreciate it so much!! Thank you for the kindness and also the staff as well were supportive and kind! So thank you Dunkin!
Atmosphere: 5
Food: 5
Service: 5
majida alobaidi
Bad customer service rude staff always empty
Dale Colvin
Donuts are mid, Krispe Kreme much better.
Atmosphere: 4
Food: 4
Service: 4
Dave Rodems
These guys are fast and friendly… Never get an order wrong… Always with a smile!
The 2 women was more interested in talking about what they were talking about than coming to the drive thru window to see why I was thinking. They both looked at me multiple times but decided that it was better that they continue there conversation. After just holding down the horn one comes to the window and I tell her I never got my other drink…. ( an apple juice and she closed the window said something to the other woman and walked back and forth then came back tot the window grabbed the apple juice and whispered sorry.. Poor Customer service skills is so common and selfishness is so common nowadays… u can continue ur conversation when u take care of the people who is contributing to your hourly pay.
Atmosphere: 1
Food: 4
Service: 1
Service good,food was yummy and coffee was great they have a good selection of non dairy or alternative milks.
Atmosphere: 4
Food: 5
Service: 5
I went in and asked for a brown sugar shaken expresso.
Got it and it tasted so bitter, they didnt put any syrup or anything.
I politely asked the drive thru worker if he could put some more syrup in it. He automatically got a attitude & said they already put syrup in it, i asked if he could put some more, grabbed the cup and walked away when he came back, tried it and it was the exact same.
If he doesn’t know with people and put best customer service on he needs to rethink this job.
Atmosphere: 1
Food: 1
Service: 1
Came to Dunkin like always and food and drinks always good!!! The young ladies who helped us today were great awesome customer service and quick with the order. Thank you Ari, Eva, Crisi
Atmosphere: 5
Food: 5
Service: 5
Thank you so much to the manager tonight 12/17 for donating donuts to our Special Education department at a middle school in Crowley ISD! We can celebrate their MAP Growth with sweets now. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ary and Kristy were the best !!
Atmosphere: 5
Food: 5
Service: 5
Ary and krissy was super awesome very helpful and had great customer service definitely deserves a promotion lol
I am writing to report an unpleasant experience at one of your locations. I called the night before to ask about ordering Boxes of Joe and was told it was unnecessary to order ahead because each box only takes about fifteen minutes. I arrived shortly after 6 AM with plenty of time before needing to be at my destination at 7:15. After placing my order for two Boxes of Joe and an individual coffee, the staff, who appeared young and unbothered, spent most of the time standing around talking instead of working. The store was not busy, so there was no reason for the delay. It took about forty-five minutes for my order to be completed, and I ultimately left without the individual coffee because I could not wait any longer. I typically choose Starbucks, but decided to try this location and immediately regretted it. I believe additional training is needed, along with improved professionalism and urgency.
Atmosphere: 1
Food: 1
Service: 1
Thanks so much for feed all Baylor Post Partum Night shift Nurses ,the best donuts 🍩 ever ;Fresh ,delicious , We love the coffee ☕️ also keep us awake all night long 🤗😊
Atmosphere: 5
Food: 5
Service: 5
Dunkin’ was awesome and took great care of my group! Huge thank you!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I went through the drive thru this morning and asked for turkey sausage and it was noted on my receipt but the wrap still was made with bacon.
Food: 1
I just want to say the manager is awesome!! he is so kind and supportive (I work at Baylor Elementary and we needed some donations) they were so kind to donate and we appreciate it so much!! Thank you for the kindness and also the staff as well were supportive and kind! So thank you Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Bad customer service rude staff always empty
Donuts are mid, Krispe Kreme much better.
Atmosphere: 4
Food: 4
Service: 4
These guys are fast and friendly… Never get an order wrong… Always with a smile!
Atmosphere: 5
Food: 5
Service: 5
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