Horrible service.....waited over 10 mins for my food with no one in the dining area. Won't be coming back.
Jessika Vazquez
The food and service was excellent! My favorite Pollo Loco to go to.
Christian Perez
The best chicken there is
Michelle Martinez
Emmanuel is gem of a human being! From the moment we walked in, he made us feel like VIPs. Warm, attentive, and effortlessly kind. His genuine smile and kindness made for great dining experience. Restaurants need more stars like this— good food and amazing service! Highly recommend this location.
Natasha Edwards
If I could give this place a negative I would. I was in line for 25 mins today and there were cars behind me as well. No one took out orders or answered the phone when I called. Do better!
Homero Amador
Great service! amazing food! chicken is so good!
Tamilasami Tamilasami
Visited 2nd time bought family meal the beans were rotten they didnt give us hot sauce or tortillas and the chicken was so dehydrated & overcooked you couldn't even eat it lost 58.00 for a family meal noone could eat won't be going back to this place and their terrible food
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Grilled Chicken
Ginger Alexander
Loved the service, very welcoming and friendly. Clean and nice. Food was delicious. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Chips and Guacamole, Chips, Chicken Nachos
Martin Gonzalez
My companion and I went to El Pollo Loco for dinner. After we paid for our xhicken meals, Juan mentioned there was a complication. He went above and beyond to resolve the matter, and he made sure we had a wonderful dining experience. BTW, the food was cooked to perfection Thank you, Juan!
We Love Pollo Loco and have loved since we lived in CA. Unfortunately horrible experience from manager and corporate customer service at this location in Alliance.
Very poor service, after spending over 100.00 (way too expensive for a meal) I got home and was missing two items. I tried calling the restaurant for 30 minutes until they finally answered the phone! The manager said he could not refund me the money on the missing items. Granted, it was only 8.00 but the principle of paying for food and not receiving is not acceptable. The Manager said only the district manager could help me and I asked to have her call me. 2 days later no call. I called back again after three attempts the manager finally answered and said maybe tomorrow she would call me. Terrible service not to empower the manager to give refunds for food that was paid for and not given. Now I'm trying to get in touch with corporate headquarters! I spoke twice with customer service and all they have said since 18 days ago was someone will be in touch with me! Can you imagine how embarks will be for this team to get a call after I write the CEO to share my disappointment with Apollo Loco stealing my money!
Recommended dishes: Grilled Chicken
Esther Dao
We ordered the 48 piece meal last night for our party that was supposed to be there at 11. We didn’t get the food to the our job till one because they forgot to make it when we talked to the manager. She couldn’t care less and didn’t care that we had people waiting hungry the food was mediocre, horrible, horrible experience and on top of that it was 200+ dollars never going there again.
Atmosphere: 1
Food: 1
Service: 1
Aj
Came at 11:13am all doors locked and open sign on. One employee looks at me but does not open door. Didn’t answer phone. Hours shows your suppose to be open.
Service: 1
Ben Jams
Stood there in the lobby while the cashier was busy on his phone. We were the only ones there and service was slow and inattentive.
Horrible service.....waited over 10 mins for my food with no one in the dining area. Won't be coming back.
The food and service was excellent! My favorite Pollo Loco to go to.
The best chicken there is
Emmanuel is gem of a human being! From the moment we walked in, he made us feel like VIPs. Warm, attentive, and effortlessly kind. His genuine smile and kindness made for great dining experience. Restaurants need more stars like this— good food and amazing service! Highly recommend this location.
If I could give this place a negative I would. I was in line for 25 mins today and there were cars behind me as well. No one took out orders or answered the phone when I called. Do better!
Great service! amazing food! chicken is so good!
Visited 2nd time bought family meal the beans were rotten they didnt give us hot sauce or tortillas and the chicken was so dehydrated & overcooked you couldn't even eat it lost 58.00 for a family meal noone could eat won't be going back to this place and their terrible food
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Grilled Chicken
Loved the service, very welcoming and friendly. Clean and nice. Food was delicious. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Chips and Guacamole, Chips, Chicken Nachos
My companion and I went to El Pollo Loco for dinner. After we paid for our xhicken meals, Juan mentioned there was a complication. He went above and beyond to resolve the matter, and he made sure we had a wonderful dining experience. BTW, the food was cooked to perfection Thank you, Juan!
Atmosphere: 5
Food: 5
Service: 5
This place isn't the best by any means
Restaurantji Recommends
We Love Pollo Loco and have loved since we lived in CA. Unfortunately horrible experience from manager and corporate customer service at this location in Alliance.
Very poor service, after spending over 100.00 (way too expensive for a meal) I got home and was missing two items. I tried calling the restaurant for 30 minutes until they finally answered the phone!
The manager said he could not refund me the money on the missing items. Granted, it was only 8.00 but the principle of paying for food and not receiving is not acceptable. The Manager said only the district manager could help me and I asked to have her call me. 2 days later no call. I called back again after three attempts the manager finally answered and said maybe tomorrow she would call me.
Terrible service not to empower the manager to give refunds for food that was paid for and not given. Now I'm trying to get in touch with corporate headquarters! I spoke twice with customer service and all they have said since 18 days ago was someone will be in touch with me! Can you imagine how embarks will be for this team to get a call after I write the CEO to share my disappointment with Apollo Loco stealing my money!
Recommended dishes: Grilled Chicken
We ordered the 48 piece meal last night for our party that was supposed to be there at 11. We didn’t get the food to the our job till one because they forgot to make it when we talked to the manager. She couldn’t care less and didn’t care that we had people waiting hungry the food was mediocre, horrible, horrible experience and on top of that it was 200+ dollars never going there again.
Atmosphere: 1
Food: 1
Service: 1
Came at 11:13am all doors locked and open sign on. One employee looks at me but does not open door. Didn’t answer phone. Hours shows your suppose to be open.
Service: 1
Stood there in the lobby while the cashier was busy on his phone. We were the only ones there and service was slow and inattentive.
Atmosphere: 1
Food: 2
Service: 1
Amazing customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Chips
Loading...