Was taking forever just for them to take my order so just left, luckily there's a canes next door
Service: 1
Dominique Love
Daniel gave phenomenal service! The food is always amazing!
Atmosphere: 5
Food: 5
Service: 5
New Day
The chicken was moist and full of flavor. The coleslaw was a little low on flavor. Would definitely go again for the chicken.
Atmosphere: 5
Food: 5
Service: 5
Maria Ledezma
Great service and food was delicious
Atmosphere: 5
Food: 5
Service: 5
Sam Reynolds
The food was ok, it was very filling the portions are good size. The wait staff was friendly and fast.
Atmosphere: 4
Food: 4
Service: 4
Chey
They told me they were making fresh mashed potatoes for me which I greatly appreciate! Great service at this location, and hot fresh food 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Big Scorpio
Meat was delicious so were the sides. Ordered thru door dash and didn’t give any salsa for chips that were provided. Received everything though and it was hot.
William Moore
Always a great meal here
Atmosphere: 4
Food: 5
Service: 5
Kimberly Olivas
This was our first time visiting and ordering from this location, and unfortunately, it was a disappointing experience. We spent 15 minutes waiting in the drive-thru before anyone took our order. During that time, we repeatedly heard, “Give us a minute” and “Sir, please wait a moment,”
The general manager, Jose Vasquez, is absolutely horrible.
I placed an order through the drive thru. They gave me the wrong order. I filed a complaint with the information on my receipt. The GM contacted me via my personal email, which he obtained from my complaint that included the receipt info. He offered to remake the meal if I came by the store.
I attempted to contact Jose several times via phone call and email to ensure that the same person who made it the first time wouldn't be there before I went (safety concern) or to see when he would be present. They never answered the phone, and he ignored every email.
I finally go to the store directly. He asked for proof of email. My husband showed him the email he sent to me, including the several times I emailed him back. He then stated there was nothing he could do without a receipt. UNBELIEVABLE!
The only reason he had my info was from the complaint I filed with the receipt information. All he had to do was remake a tostada salad, and that would be it, but he REFUSED.
I am livid. I should have just requested a refund and been done with it.
Atmosphere: 1
Food: 1
Service: 1
ronald szulwach
The places of chicken were small, the tast was was great
Atmosphere: 3
Food: 3
Service: 4
erika coon
Dinner with the family was a success. Food was delicious , and the customer service was excellent, Daniel was very patient with 4 of us not knowing what we want. Great service, will definitely come again!!
Atmosphere: 5
Food: 5
Service: 5
Serenity Brooks
I came here on Sunday and met the loveliest girl named manuela working drive thru. She greeted me and asked me about my career (I was wearing my hospital scrubs) and I had a genuine, real conversation with her. Ive never felt so welcomed at ANY fast food place- great Job el pollo loco!
Atmosphere: 5
Food: 5
Service: 5
Douglas Martinez
Employee eating behind the line chicken leg in a bowl..then handed me my food without washing hands...not good...
Was taking forever just for them to take my order so just left, luckily there's a canes next door
Service: 1
Daniel gave phenomenal service! The food is always amazing!
Atmosphere: 5
Food: 5
Service: 5
The chicken was moist and full of flavor. The coleslaw was a little low on flavor. Would definitely go again for the chicken.
Atmosphere: 5
Food: 5
Service: 5
Great service and food was delicious
Atmosphere: 5
Food: 5
Service: 5
The food was ok, it was very filling the portions are good size. The wait staff was friendly and fast.
Atmosphere: 4
Food: 4
Service: 4
They told me they were making fresh mashed potatoes for me which I greatly appreciate! Great service at this location, and hot fresh food 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Meat was delicious so were the sides. Ordered thru door dash and didn’t give any salsa for chips that were provided. Received everything though and it was hot.
Always a great meal here
Atmosphere: 4
Food: 5
Service: 5
This was our first time visiting and ordering from this location, and unfortunately, it was a disappointing experience. We spent 15 minutes waiting in the drive-thru before anyone took our order. During that time, we repeatedly heard, “Give us a minute” and “Sir, please wait a moment,”
Atmosphere: 1
Food: 1
Service: 1
Love the Pollo Bowls
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The general manager, Jose Vasquez, is absolutely horrible.
I placed an order through the drive thru. They gave me the wrong order. I filed a complaint with the information on my receipt. The GM contacted me via my personal email, which he obtained from my complaint that included the receipt info. He offered to remake the meal if I came by the store.
I attempted to contact Jose several times via phone call and email to ensure that the same person who made it the first time wouldn't be there before I went (safety concern) or to see when he would be present. They never answered the phone, and he ignored every email.
I finally go to the store directly. He asked for proof of email. My husband showed him the email he sent to me, including the several times I emailed him back. He then stated there was nothing he could do without a receipt. UNBELIEVABLE!
The only reason he had my info was from the complaint I filed with the receipt information. All he had to do was remake a tostada salad, and that would be it, but he REFUSED.
I am livid. I should have just requested a refund and been done with it.
Atmosphere: 1
Food: 1
Service: 1
The places of chicken were small, the tast was was great
Atmosphere: 3
Food: 3
Service: 4
Dinner with the family was a success. Food was delicious , and the customer service was excellent, Daniel was very patient with 4 of us not knowing what we want. Great service, will definitely come again!!
Atmosphere: 5
Food: 5
Service: 5
I came here on Sunday and met the loveliest girl named manuela working drive thru. She greeted me and asked me about my career (I was wearing my hospital scrubs) and I had a genuine, real conversation with her. Ive never felt so welcomed at ANY fast food place- great Job el pollo loco!
Atmosphere: 5
Food: 5
Service: 5
Employee eating behind the line chicken leg in a bowl..then handed me my food without washing hands...not good...
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