Firehouse Subs City View Towne Crossing

IF YOU LIKE BAD FOOD AND TERRIBLE AT A PREMIUM $$, THIS IS THE SPOT FOR YOU. First time ordering delivery from this place. The Food: Horrible (soggy bread, tasteless deli meat, screwed up order). Plus The driver forgot a pop (soda) and went back to get it. Customer Service: Even Worse (we called store. The manager had a defensive attitude, said he made the food himself and blamed the driver for the quality and having a toaster that needs repair. He hung up the phone on my wife saying "call corporate, that's how you'll get a refund". We'll definitely let them know how this mgr Anthony or Deanthony is repping the brand.b

Atmosphere: 1

Food: 1

Service: 1

The girls name was maya she was so rude to me when trying to order my food that I almost left no smile no nothing looked so unhappy to be at work then a door dash guy came in and she yelled confirm the order just so rude I wouldn’t have her working at my company if I had one and I hate writing reviews but I will not be back into this restaurant and I come here about four times a week

Atmosphere: 1

Food: 5

Service: 1

My cousin, Christy went in to order me a sub and when she returned home to me it was completely wrong! Mind you, I was on the phone with laryngitis having to walk the server through my order.
I, Lauren who is sick, then returned the food and drink back to the store and was told that you do not do refunds?!! Was also told that the store has a manager named Brian but doesn’t have a last name nor telephone number to be reached; you can only fill out a customer satisfaction report and they’ll contact you. This level of service is piss poor and unacceptable, the owner needs to re-evaluate the customer experience. I would like a call or email back immediately to have this issue resolved.

Atmosphere: 1

Food: 1

Service: 1

I did an online pick up today at 11:35 AM and when I showed up at that time it wasn’t ready yet, which was fine. The guy working the counter said out loud that I was in the building so my name could be called when it was ready and it was not. Instead it was placed on the rack next to the register and I got up thinking it was mine and it did in fact have my name on it. Mind you there were about 6 others in there who all got their names called for their pick ups. I drove back to work and opened my sandwich and to my surprise it only contained mayo, lettuce, and tomato. I had ordered an Italian sub and I only got one picture of it as I was shocked as to why there was no meats in my sandwich. Based on the photo if you have ever been to firehouse you know you can see all the meats and contents spilling over the sides. So I drove back which was inconvenient as I was on my lunch break. After walking in with the non-sandwich that I was given, I let the gentleman at the counter know I was just in there and what I was given. A women looked at me from behind the counter and turned to the other employees and said “I told yall she would be back…” after that comment and another one about the “meats” that belonged in the sandwich but were not placed in there, I then was under the impression that they knowingly only put 3 ingredients in the sandwich intentionally and gave it to me the first time all while seeing it happen but still allowing it. There was another comment I heard “the sandwich yall forgot to make” which was fine if that was the case but make it correctly and I would have patiently waited as I did when I first arrived and it wasn’t ready. Instead I wasted my time driving back and forth to get my correct order. So the women who made the comment let me know it would be replaced correctly. Once again I was not handed the sandwich and it was placed on the rack. The women who let me know it was going to be remade then grabbed the sandwich and handed it to me. As I was leaving a different girl there smirked and laughed. I will not be returning to this location. It was extremely unprofessional and at that point I was pissed off. I will be calling higher ups to let them know how their employees act.

Service: 1

I came in for Veterans Day and was told that I could only get one specific sandwich even though I don’t eat pork. I asked to have it taken off and was told that there could be no modifications or substitutions. Thanks for nothing firehouse. I’m thinking this might be my last visit.

Service: 1

The whole staff, Derek, Shamika, and YanielL are incredible kind and work together so wonderfully the food is always exceptional. You’re always greeted when you come in. It is the best subs in Dallas Fort Worth.Yum every time

Atmosphere: 5

Food: 5

Service: 5

sandwich was pathetic, ate 1/3 before realizing it only had 2 small pieces of turkey, was so disappointed i returned it to the counter for a refund and was denied, didn't want them to remake it based on the attitude i received, sent a review via their website, was contacted by email with lame/nothing remedy, will contest charge with my bank, not much money but will now make it my new hobby to get the refund and divert as much business as possible somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Another great sandwich from this most consistent franchise. Also, the iced tea was made perfectly!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

They don’t check delivery drivers to make sure that they accept the order allowing people to steal orders, effectively stealing from me.

If you don’t get your order delivered you know why.

Service: 1

Great service and great food!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook and Ladder Sub, Turkey Bacon Ranch

Always good to get the hook and ladder. The buckets are a good deal, support a great cause and you can use them for food storage.

Atmosphere: 5

Food: 5

Service: 5

I ordered items from here and they REFUSE to give me a refund on the items they forgot on my order!

Food: 1

Service: 1

This place will forget your items that you order and will not process a refund!!

Atmosphere: 1

Food: 1

Service: 1

Maya has amazing customer service , she took the order with great pleasure even though a complicated order she did not get frustrated with me , other workers were not doing anything , Maya stepped up and ensured my family and I were took care of , my children were unsure of what they wanted most places get frustrated Maya had amazing patience and was so sweet to my babies ! She deserves to be acknowledged for this as I overheard another employee tell her to clock out cause she had an attitude , we come here often and will be back, thank you Maya !

Not to crowded and that could explain the cleanliness of the store. Young man at counter was nice and upselled. The young lady who put the wonderful price of art together did amazing. It was super tasty.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Kid's Honey Ham Combo, Smoked Turkey Breast Sub, Firehouse Chili, Plain Firehouse Salad, Turkey Breast Firehouse Salad, Kid's Turkey Breast Combo, Fire Hydrant Hot Sauce Bottle, Hook and Ladder Sub