Stopped in for a quick lunch but didn’t enjoy it as someone just finished spraying spray paint on the restroom doors. The entire place was toxic and I had to inhale it… worse experience
Cameo McNeley
Great burgers, great service! Definitely can stand by their mottos! Staff was friendly and diligent. Loved every bite.
Felicia Darden
Poor customer service. I'm not from Fort Worth but my daughter regularly orders Five Guys from our home town and our online order is always done in 8 minutes. She eats Five Guys weekly. For this one, the staff is rude and your food is not done at the promised time. We won't be going to this one anymore and I'm glad the one in our home town is superb. We've never had an issue with the food or customer service.
Brandi Trujillo
My review pertains to customer service not the food quality. I ordered online before the Fort Worth Parade of Lights. The wait was 8 minutes (what it said online) for my small pickup order. I tried calling to verify the wait was only 8 min, but no answer. I walked to pick it up and there was a very long line of people who had been waiting to get in the restaurant for 1.5 hrs. I told them I had an online pickup order and they locked the door and turned off the OPEN sign. My friend was able to get in when someone came out and they told her there was no way to track online orders and couldn’t give us any idea how long, and we had been there for 40 minutes already. After we left without our food I called and asked to cancel and refund my money, but was hung up on. This Parade of Lights happens every year and you would think they would prepare ahead of time, including food prep, staffing, etc. I still don’t have a refund and never received my food!
Brandi Trujillo
Worst customer service! Placed a pick up order and never received it! They locked the door and turned off the Open sign.. no explanation!
Avery Wilson
Been going here for a while now, good food and atmosphere most of the time. Food is cooked fresh and delicious.Parking is very sparse and hard to come by though
GreenChimp23
Before today, It’s been over 5 years since I last chewed on a 5 Guys Burger. The restaurant looked exactly how a 5 Guys restaurant is supposed to look-red and white colors, newspaper & magazine clippings plastered wall to wall like an original location of a family owned local business would have. It’s cute, it really is. I ordered a cheeseburger with ketchup, Mayo, and jalapeño’s. I’m not a big “toppings guy” when it comes to burgers. I like to really enjoy simplicity of bun, cheese, burger- without too many extras. Unfortunately, when this is the case, a burger cannot hide behind the toppings, it must simply be a “good burger” a perfectly cooked, quality piece of meat, to impress….The cheeseburger was an ‘okay’ cheeseburger. It wasn’t awful, it didn’t change my life, it didn’t make me say “wow,” but it also didn’t make me say “never again” either. Overall shake shack and In—and-out, are superior in terms of burger quality. But the five guys restaurant experience itself, is okay on its own. It seems their whole model is predicated on the “toppings” burger lovers. That’s not me, But still it was an “okay” Lunch.
Terry “Mister T” Thompson
The staff and the food was great. The price, not so much, but downtown everything is stupid expensive. Love the place and the people and the food. Hate the price.
Jason Baker
This is Better Than in & out Burger
Just Another YouTube Channel Ogden
WAY OVERPRICED! Almost $16 for a cheeseburger and fries. No drink. Service was average. Burger is okay and fries are good.
$38 for two burgers and fries. Didn't get our order right and took over 15 minutes to get us our food, making us late to an event. Don't come here!
noor
Food was super great , as usual the garden nice place i love it but the service was awesome, John is pleasant person , his smile is real and very helpful 10/10 for John
James Horn
Burger was barely warm. Fries were way too greasy.
S
In all the years we've eaten at various restaurants in downtown, today is the first day we've eaten here and it's just the best! The food is fresh, well made and the service is fantastic! The manager talks to everyone and I felt like I was being treated as a guest in her house and not just a restaurant patron. The young man who took our order was friendly and always smiling. It's refreshing to see this kind of customer service that tends to be lost these days!!!
David Ransom
I think they're OK. Not fantastic, as their reputation is. I don't like soggy and wet fries, and that seems to be their specialty
Stopped in for a quick lunch but didn’t enjoy it as someone just finished spraying spray paint on the restroom doors. The entire place was toxic and I had to inhale it… worse experience
Great burgers, great service! Definitely can stand by their mottos! Staff was friendly and diligent. Loved every bite.
Poor customer service. I'm not from Fort Worth but my daughter regularly orders Five Guys from our home town and our online order is always done in 8 minutes. She eats Five Guys weekly. For this one, the staff is rude and your food is not done at the promised time. We won't be going to this one anymore and I'm glad the one in our home town is superb. We've never had an issue with the food or customer service.
My review pertains to customer service not the food quality. I ordered online before the Fort Worth Parade of Lights. The wait was 8 minutes (what it said online) for my small pickup order. I tried calling to verify the wait was only 8 min, but no answer. I walked to pick it up and there was a very long line of people who had been waiting to get in the restaurant for 1.5 hrs. I told them I had an online pickup order and they locked the door and turned off the OPEN sign. My friend was able to get in when someone came out and they told her there was no way to track online orders and couldn’t give us any idea how long, and we had been there for 40 minutes already. After we left without our food I called and asked to cancel and refund my money, but was hung up on. This Parade of Lights happens every year and you would think they would prepare ahead of time, including food prep, staffing, etc. I still don’t have a refund and never received my food!
Worst customer service! Placed a pick up order and never received it! They locked the door and turned off the Open sign.. no explanation!
Been going here for a while now, good food and atmosphere most of the time. Food is cooked fresh and delicious.Parking is very sparse and hard to come by though
Before today, It’s been over 5 years since I last chewed on a 5 Guys Burger. The restaurant looked exactly how a 5 Guys restaurant is supposed to look-red and white colors, newspaper & magazine clippings plastered wall to wall like an original location of a family owned local business would have. It’s cute, it really is. I ordered a cheeseburger with ketchup, Mayo, and jalapeño’s. I’m not a big “toppings guy” when it comes to burgers. I like to really enjoy simplicity of bun, cheese, burger- without too many extras. Unfortunately, when this is the case, a burger cannot hide behind the toppings, it must simply be a “good burger” a perfectly cooked, quality piece of meat, to impress….The cheeseburger was an ‘okay’ cheeseburger. It wasn’t awful, it didn’t change my life, it didn’t make me say “wow,” but it also didn’t make me say “never again” either. Overall shake shack and In—and-out, are superior in terms of burger quality. But the five guys restaurant experience itself, is okay on its own. It seems their whole model is predicated on the “toppings” burger lovers. That’s not me, But still it was an “okay” Lunch.
The staff and the food was great. The price, not so much, but downtown everything is stupid expensive. Love the place and the people and the food. Hate the price.
This is Better Than in & out Burger
WAY OVERPRICED! Almost $16 for a cheeseburger and fries. No drink. Service was average. Burger is okay and fries are good.
Restaurantji Recommends
$38 for two burgers and fries. Didn't get our order right and took over 15 minutes to get us our food, making us late to an event. Don't come here!
Food was super great , as usual the garden nice place i love it but the service was awesome, John is pleasant person , his smile is real and very helpful 10/10 for John
Burger was barely warm. Fries were way too greasy.
In all the years we've eaten at various restaurants in downtown, today is the first day we've eaten here and it's just the best! The food is fresh, well made and the service is fantastic! The manager talks to everyone and I felt like I was being treated as a guest in her house and not just a restaurant patron. The young man who took our order was friendly and always smiling. It's refreshing to see this kind of customer service that tends to be lost these days!!!
I think they're OK. Not fantastic, as their reputation is. I don't like soggy and wet fries, and that seems to be their specialty
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