Last time I visited I asked if they had any gluten free donuts available since I had one previously. The staff stared at me and said nothing. Provided no information about the gluten free ordering process.
I've searched online and found it needs to be ordered 4 hours in advance but I'm also seeing old and recent reviews stating Hurts never has gluten free donuts and the staff refuses to make them. Maybe it depends who's working that shift? Really disappointing because it's hard to find gluten free donuts. I haven't bothered to come back
Dietary restrictions: Claim to carry gluten free but staff won't make it
Atmosphere: 3
Food: 3
Service: 1
Rebekah Villa
Drove 30 minutes because google states open 24 hrs and open right now. Get here and CLOSED for equipment repair. NO INDICATION ABOUT BEING CLOSED. Now have to see if I can find donuts for my staff I promised this morning and not be late.
daveo311
Over the last two years, unfortunately, this place has hit Rockbottom. The employees could care less about their job. There is graffiti now in the bathroom. The floors are disgusting, your feet stick to them and literally no one has cleaned it in weeks. If this is how the employees are presenting cleanliness from the moment you open the door, that’s a good indication on how sanitary the food is. This is starting to become the standard now for food serving businesses. I’m glad I’ve exclusively made my own meals for four about six years now. I still go in and see how things are looking at old businesses, I’ve went to in the past. It’s the morals, integrity and values of the employees that are solely responsible for the downfall of the restaurant industry. Disgusting and sad, that’s about all you can say.
Food: 1
D S
This place is temp closed, been closed for at least 2 weeks. Not that anyone should lose sleep over it...This was (and is?) by far the most over-inflated doughnut place ever. The staff couldn't give less a flip if they had customers and genuinely seemed bothered they had to get off their phones to serve people.This wasn't a one-off experience either, every time I visited (3 in total) the staff always seemed bothered they had customers, but I figured I was there for the doughnuts not conversation from a person glued to their phone. Compare this to any hole in the wall doughnut place where they literally fly out of the back and give you extras and it's insult on injury given that you are spending at least 20 dollars for a dozen stale doughnuts they scraped together a couple days ago. We used this place as an excuse to get some "Dessert" after binging on the local food and I think I'mma take this as my sign to stop even checking in. So many better places to go for dessert options in the area. You could hit up Crumbl for a chain or stay and get boozy shakes at places like Hopdoddies.My hot take? I bet a worker broke their machines or whatever at Hurt's thinking they would get more time to sit around on their phones, if management is anything like the people they hire, don't expect this place to open any time soon.
Atmosphere: 3
Food: 1
Service: 1
Louis Taylor
Maybe update your hours online, so hopeful customers don’t waste a 28 minute drive one way to try your product. Now this was a just a waste of time & gas. SMH!
Melissa Gardner
Cereal donuts were stale and chewy With the seal cemented on by the thickest, most sickeningly glob of frosting.
Dennis C. Sibit
Very tasty & wide selection of donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Donuts, Donut
James Stevens
Kolaches are good but staff has been rude everytime
Atmosphere: 1
Food: 4
Service: 1
Matthew Harrison
This place has really gone down the crapper in the last 3-4 years. The donuts used to be very good, the coffee was fresh, and the place was clean and new.Now, they are frequently out of many donuts and don't bother making more until the next day (they never have maple bacon long johns).They NEVER have coffee brewed. How does a donut shop not have coffee?? Do I really want a soda with my donut? The people working at the counter told me during my last 3 visits that they're "out of coffee." I guess they haven't heard of a grocery store? During the 4 visits prior to that, I was told by store workers that "the coffee machine is broken."I think they're just too lazy to make coffee every day. I get it; it's a lot of work. ;)The store is in shambles. The swings lining the wall broke a couple of years ago, and they never bothered repairing them. So, they're just a couple of metal chains hanging from the ceiling. Several tables were broken when I last visited. Rather than removing them, they leaned chairs up against them, which was I suppose an attempt to warn me against sitting there.Not sure who the manager is, but they should visit the Hurts locations in the Midwest where it started, which are still pretty nice.
Atmosphere: 1
Food: 1
Service: 4
Kynara Coleman
The customer service my wife and I received was HORRIBLE! Find people who are just as passionate as you about your business. THE DONUT WAS NOT FRESH. Very disappointing. Then we asked the guy if he had recommendations, the gentleman stated, “The donuts sell. I don’t eat sweets so I can’t tell you.” What kind of customer service is that?
FYI… 24/7 doesn’t include coffee. Apparently coffee at 7AM is unheard of ?.
Atmosphere: 2
Food: 3
Service: 1
Monica Johnson
Very dirty. Everywhere. No napkins available. The girl in the back was making donuts with no gloves. The guy at the register was very nice and friendly just wish it was cleaner. Even though the place was empty every table was dirty. Crumps all over the floor. Glass doors look like they haven’t been cleaned in a long time. All the donuts looked amazing but unfortunately not sure if we’ll be back.
Melinda
Donuts are good, fun varieties. Workers all seemed like they’d rather be dead than be helping me.
Atmosphere: 4
Food: 5
Service: 1
Jeb Russell
Someone brought me a cpl, best damn donut I ve ever had. Hands down
Last time I visited I asked if they had any gluten free donuts available since I had one previously. The staff stared at me and said nothing. Provided no information about the gluten free ordering process.
I've searched online and found it needs to be ordered 4 hours in advance but I'm also seeing old and recent reviews stating Hurts never has gluten free donuts and the staff refuses to make them. Maybe it depends who's working that shift? Really disappointing because it's hard to find gluten free donuts. I haven't bothered to come back
Dietary restrictions: Claim to carry gluten free but staff won't make it
Atmosphere: 3
Food: 3
Service: 1
Drove 30 minutes because google states open 24 hrs and open right now. Get here and CLOSED for equipment repair. NO INDICATION ABOUT BEING CLOSED. Now have to see if I can find donuts for my staff I promised this morning and not be late.
Over the last two years, unfortunately, this place has hit Rockbottom. The employees could care less about their job. There is graffiti now in the bathroom. The floors are disgusting, your feet stick to them and literally no one has cleaned it in weeks. If this is how the employees are presenting cleanliness from the moment you open the door, that’s a good indication on how sanitary the food is. This is starting to become the standard now for food serving businesses. I’m glad I’ve exclusively made my own meals for four about six years now. I still go in and see how things are looking at old businesses, I’ve went to in the past. It’s the morals, integrity and values of the employees that are solely responsible for the downfall of the restaurant industry. Disgusting and sad, that’s about all you can say.
Food: 1
This place is temp closed, been closed for at least 2 weeks. Not that anyone should lose sleep over it...This was (and is?) by far the most over-inflated doughnut place ever. The staff couldn't give less a flip if they had customers and genuinely seemed bothered they had to get off their phones to serve people.This wasn't a one-off experience either, every time I visited (3 in total) the staff always seemed bothered they had customers, but I figured I was there for the doughnuts not conversation from a person glued to their phone. Compare this to any hole in the wall doughnut place where they literally fly out of the back and give you extras and it's insult on injury given that you are spending at least 20 dollars for a dozen stale doughnuts they scraped together a couple days ago. We used this place as an excuse to get some "Dessert" after binging on the local food and I think I'mma take this as my sign to stop even checking in. So many better places to go for dessert options in the area. You could hit up Crumbl for a chain or stay and get boozy shakes at places like Hopdoddies.My hot take? I bet a worker broke their machines or whatever at Hurt's thinking they would get more time to sit around on their phones, if management is anything like the people they hire, don't expect this place to open any time soon.
Atmosphere: 3
Food: 1
Service: 1
Maybe update your hours online, so hopeful customers don’t waste a 28 minute drive one way to try your product. Now this was a just a waste of time & gas. SMH!
Cereal donuts were stale and chewy With the seal cemented on by the thickest, most sickeningly glob of frosting.
Very tasty & wide selection of donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Donuts, Donut
Kolaches are good but staff has been rude everytime
Atmosphere: 1
Food: 4
Service: 1
This place has really gone down the crapper in the last 3-4 years. The donuts used to be very good, the coffee was fresh, and the place was clean and new.Now, they are frequently out of many donuts and don't bother making more until the next day (they never have maple bacon long johns).They NEVER have coffee brewed. How does a donut shop not have coffee?? Do I really want a soda with my donut? The people working at the counter told me during my last 3 visits that they're "out of coffee." I guess they haven't heard of a grocery store? During the 4 visits prior to that, I was told by store workers that "the coffee machine is broken."I think they're just too lazy to make coffee every day. I get it; it's a lot of work. ;)The store is in shambles. The swings lining the wall broke a couple of years ago, and they never bothered repairing them. So, they're just a couple of metal chains hanging from the ceiling. Several tables were broken when I last visited. Rather than removing them, they leaned chairs up against them, which was I suppose an attempt to warn me against sitting there.Not sure who the manager is, but they should visit the Hurts locations in the Midwest where it started, which are still pretty nice.
Atmosphere: 1
Food: 1
Service: 4
The customer service my wife and I received was HORRIBLE! Find people who are just as passionate as you about your business. THE DONUT WAS NOT FRESH. Very disappointing. Then we asked the guy if he had recommendations, the gentleman stated, “The donuts sell. I don’t eat sweets so I can’t tell you.” What kind of customer service is that?
Atmosphere: 5
Food: 1
Service: 1
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Atmosphere: 5
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FYI… 24/7 doesn’t include coffee. Apparently coffee at 7AM is unheard of ?.
Atmosphere: 2
Food: 3
Service: 1
Very dirty. Everywhere. No napkins available. The girl in the back was making donuts with no gloves. The guy at the register was very nice and friendly just wish it was cleaner. Even though the place was empty every table was dirty. Crumps all over the floor. Glass doors look like they haven’t been cleaned in a long time. All the donuts looked amazing but unfortunately not sure if we’ll be back.
Donuts are good, fun varieties. Workers all seemed like they’d rather be dead than be helping me.
Atmosphere: 4
Food: 5
Service: 1
Someone brought me a cpl, best damn donut I ve ever had. Hands down
Food: 5
Recommended dishes: Donut
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