I went by the drive through at 2am and was told to back up from the drive through not sure why at first I was thinking maybe safety but I soon figure it was because they had slapped a cold piece of cheese on my meal that I had added and got other things wrong with the order. I had went back and just asked for them to make me something the different. As soon as I checked the new sandwich it was cold and I had thought there was no sauce, I was wrong there was sauce after he proceeded to show me but it was very small considering it consisted of 3 different sauces. Anyways I kindly just asked for a refund and said it was okay he then kept calling me a liar saying “don’t lie don’t lie” I realized that this was going to be a heated situation so I started recording. After he again called me a liar I said “it’s cold friend” then he started cussing at me in Spanish so I picked up my camera and he started screaming at me threatening the police.
Lawrence Osborne Jr (LarBear)
I've been trying to hold back my reviews as I rarely come here but when I do it is awful. I only came here because it is Thanksgiving and nothing else is open, and the only other time that i come here is late night for my lady when nothing else is open near by. The food is usually okay and they have interior-only wifi and that's where the good ends.
The drive thru is usually slow and packed. The staff at the window are usually rude and incoherent. The wait times are so long that car got overheated (I was in line for 90 minutes before and 20 minutes is common). They ask you to pull up, just to bring the food out immediately. They'll ask you to back up behind the cone so their clocks have better scores (that's fraud by the way, because it makes it seem like they're moving us along and Jack's has no idea about the cars that are waiting). It was embarrassing having to ask a worker to put the code in for the bathroom, who didn't wash their hands after touching the door before going back to the kitchen to cook again. No one sits in their uninviting dining room and the Large Dr Pepper was so sweet that it made me feel sick. My teeth physically hurt after drinking it and my stomach feels really bloated) the Dr pepper is so strong and sugary it is not good tasting anymore. And your food is easy overpriced to be in the Woodhaven neighborhood. They even have a walk-up window that they could use at night, but don't so you can not eat here if you not have a car after dark. And getting out of here is a nightmare as it is on a corner that is also a slope and so you you're going to John t white or towards 820 north towards randol mill then it is a nightmare to get out of here. It is also a pain to access from bridge st east bound unless you travel through Albertsons and then make a right on the 820 south bound towards bridge st. Why would you put a fast food place on this corner, it makes no sense whatsoever, so the spot is cursed, the food is meh, and I have no idea why my wife is addicted to your egg rolls, but I rarely eat here and I try to steer her to Los Aibertos (also opened 24 hours) and to other places besides this place as I can't stand this store or its brand.
I do think it's logo and marketing is cool, bring the prices down, use your walk up window, move people to parking at night instead of parking in the drive thru, prioritize your app with discounts so you can anticipate us, take the locks off of the bathrooms. Take the gender off of the bathrooms so it is first come, first serve for anyone. Everyone is scared of this safe neighborhood. They have clean it up and everyone is so anti homeless around here. Whataburger can be 24 hours on east chase but Jack in the box on bridge st can't be with its dining room. I have a suggestion for how to make it safer, do not accept cash after 8pm, go card and mobile only. And tell your staff to smile more. Nothing about this place makes me want to shop here. I wish there was a mcdonald's or a whataburger on this strip or something that could really give you competition, this will either make you better as you'll have to compete for our money or your brand will go away. Heck, I'll settle for a burger King or a taco bell at this point, maybe where the cleaners is or the car wash that does nearly no business. This store is a joke and I wish it was not. I wish I could enjoy myself here, I've came here at least 50 times and this is my first time inside of your store today and, because usually I go through the drive thru, and when i saw your empty lobby and the locks on the bathroom it pissed me off that I had to look someone in their eyes to ask them permission to use the bathroom and I'm a grown man and I had to ask a woman, in my culture that is taboo. I felt so uncomfortable using your bathroom and that makes me not want to come back here.
I wish that I found have had a great experience today but I couldn't and I will only eat here when nothing
Atmosphere: 1
Food: 3
Service: 2
Aaron Stoneheart
I've only been her at night so I'm not sure if the day staff is any better but I've have a few bad experiences here as far as professionalism goes. The thing that irritates me the most is when I was asked to back up once I got to the window. I thought I had run over something but nope, I was asked to back up a certain length and wait there so my car didn't register on whatever is is that tracks their window time. I mean wow. Maybe focus on getting the food out in a decent time rather than cheating the system in place to make sure our food gets out in a decent time?
Janice James
Fresh food and good customer service.
Atmosphere: 4
Food: 4
Service: 5
fat bitch
absolutely atrocious experience forgot 2 items pulled up to the window to get them said to show the receipts (we didnt get any) then they threatened to call the cops
Atmosphere: 1
Food: 1
Service: 1
Cori y Ellis
Tacos. Breakfast jack. Crispy chicken wrap. Everything was fresh. Good. On point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Sandwich, Two Tacos
nmk329
First time eating here I was almost late coming back to work from lunch. Waited in the drive thru for over 20minutes behind only 2 other cars, and my burger did not have the sauce on the side like I requested. Today I was craving jack in the box, and forgot my previous experience until I was already in the drive through line. My mistake. Yet another long wait, and not only did they put sauce on my burger again, they gave me the entirely wrong burger. Order from here at your own risk. They're 0 for 2 on my food.
Music First
Morning drive-thru workers rude
Brittany Burton
They took our payment at the window and then told us to back up behind the window, which made the person behind us think we were idiots. When we asked why she had us do that, she said “our timing”. Is this a joke? You don’t affect the client experience to work on your timing, you work on your timing to affect the client experience!
Atmosphere: 1
Food: 5
Service: 1
Michelle Friend
Food was trash and why the hell do they make you back up after you order? Lol
When you order your food please, double check what is placed in your bag or you will be in for a surprise. Never order your tacos fried well done they will be soggy and if you order the cheeseburger you will end up with a sausage croissant sandwich. Just unbelievable. They have to do better, they have pictures to tell them what goes in the bag and that still doesn't help. And of all things the girl in the drive-thru had major attitudinal, I suppose she hates her job like everyone else. Too young to start out like that.
Atmosphere: 1
Food: 1
Service: 1
Zay Brown
Every night I come they say they can’t take order they only doing deliveries orders one night I came they said at 1am . I will be reaching out to corporate & the store Manger online it says open 24 hours
Khang 124
Food is not that good but ok, however they keep missed on my other, someday they just give me half of what I ordered and make me run over and over so....... Thanks for your service.
Atmosphere: 1
Food: 3
Service: 1
MrsT20001
Look at the pic and tell me if you would eat this?
I went by the drive through at 2am and was told to back up from the drive through not sure why at first I was thinking maybe safety but I soon figure it was because they had slapped a cold piece of cheese on my meal that I had added and got other things wrong with the order. I had went back and just asked for them to make me something the different. As soon as I checked the new sandwich it was cold and I had thought there was no sauce, I was wrong there was sauce after he proceeded to show me but it was very small considering it consisted of 3 different sauces. Anyways I kindly just asked for a refund and said it was okay he then kept calling me a liar saying “don’t lie don’t lie” I realized that this was going to be a heated situation so I started recording. After he again called me a liar I said “it’s cold friend” then he started cussing at me in Spanish so I picked up my camera and he started screaming at me threatening the police.
I've been trying to hold back my reviews as I rarely come here but when I do it is awful. I only came here because it is Thanksgiving and nothing else is open, and the only other time that i come here is late night for my lady when nothing else is open near by. The food is usually okay and they have interior-only wifi and that's where the good ends.
The drive thru is usually slow and packed. The staff at the window are usually rude and incoherent. The wait times are so long that car got overheated (I was in line for 90 minutes before and 20 minutes is common). They ask you to pull up, just to bring the food out immediately. They'll ask you to back up behind the cone so their clocks have better scores (that's fraud by the way, because it makes it seem like they're moving us along and Jack's has no idea about the cars that are waiting). It was embarrassing having to ask a worker to put the code in for the bathroom, who didn't wash their hands after touching the door before going back to the kitchen to cook again. No one sits in their uninviting dining room and the Large Dr Pepper was so sweet that it made me feel sick. My teeth physically hurt after drinking it and my stomach feels really bloated) the Dr pepper is so strong and sugary it is not good tasting anymore. And your food is easy overpriced to be in the Woodhaven neighborhood. They even have a walk-up window that they could use at night, but don't so you can not eat here if you not have a car after dark. And getting out of here is a nightmare as it is on a corner that is also a slope and so you you're going to John t white or towards 820 north towards randol mill then it is a nightmare to get out of here. It is also a pain to access from bridge st east bound unless you travel through Albertsons and then make a right on the 820 south bound towards bridge st. Why would you put a fast food place on this corner, it makes no sense whatsoever, so the spot is cursed, the food is meh, and I have no idea why my wife is addicted to your egg rolls, but I rarely eat here and I try to steer her to Los Aibertos (also opened 24 hours) and to other places besides this place as I can't stand this store or its brand.
I do think it's logo and marketing is cool, bring the prices down, use your walk up window, move people to parking at night instead of parking in the drive thru, prioritize your app with discounts so you can anticipate us, take the locks off of the bathrooms. Take the gender off of the bathrooms so it is first come, first serve for anyone. Everyone is scared of this safe neighborhood. They have clean it up and everyone is so anti homeless around here. Whataburger can be 24 hours on east chase but Jack in the box on bridge st can't be with its dining room. I have a suggestion for how to make it safer, do not accept cash after 8pm, go card and mobile only. And tell your staff to smile more. Nothing about this place makes me want to shop here. I wish there was a mcdonald's or a whataburger on this strip or something that could really give you competition, this will either make you better as you'll have to compete for our money or your brand will go away. Heck, I'll settle for a burger King or a taco bell at this point, maybe where the cleaners is or the car wash that does nearly no business. This store is a joke and I wish it was not. I wish I could enjoy myself here, I've came here at least 50 times and this is my first time inside of your store today and, because usually I go through the drive thru, and when i saw your empty lobby and the locks on the bathroom it pissed me off that I had to look someone in their eyes to ask them permission to use the bathroom and I'm a grown man and I had to ask a woman, in my culture that is taboo. I felt so uncomfortable using your bathroom and that makes me not want to come back here.
I wish that I found have had a great experience today but I couldn't and I will only eat here when nothing
Atmosphere: 1
Food: 3
Service: 2
I've only been her at night so I'm not sure if the day staff is any better but I've have a few bad experiences here as far as professionalism goes. The thing that irritates me the most is when I was asked to back up once I got to the window. I thought I had run over something but nope, I was asked to back up a certain length and wait there so my car didn't register on whatever is is that tracks their window time. I mean wow. Maybe focus on getting the food out in a decent time rather than cheating the system in place to make sure our food gets out in a decent time?
Fresh food and good customer service.
Atmosphere: 4
Food: 4
Service: 5
absolutely atrocious experience forgot 2 items pulled up to the window to get them said to show the receipts (we didnt get any) then they threatened to call the cops
Atmosphere: 1
Food: 1
Service: 1
Tacos. Breakfast jack. Crispy chicken wrap. Everything was fresh. Good. On point.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Sandwich, Two Tacos
First time eating here I was almost late coming back to work from lunch. Waited in the drive thru for over 20minutes behind only 2 other cars, and my burger did not have the sauce on the side like I requested. Today I was craving jack in the box, and forgot my previous experience until I was already in the drive through line. My mistake. Yet another long wait, and not only did they put sauce on my burger again, they gave me the entirely wrong burger. Order from here at your own risk. They're 0 for 2 on my food.
Morning drive-thru workers rude
They took our payment at the window and then told us to back up behind the window, which made the person behind us think we were idiots. When we asked why she had us do that, she said “our timing”. Is this a joke? You don’t affect the client experience to work on your timing, you work on your timing to affect the client experience!
Atmosphere: 1
Food: 5
Service: 1
Food was trash and why the hell do they make you back up after you order? Lol
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
When you order your food please, double check what is placed in your bag or you will be in for a surprise. Never order your tacos fried well done they will be soggy and if you order the cheeseburger you will end up with a sausage croissant sandwich. Just unbelievable. They have to do better, they have pictures to tell them what goes in the bag and that still doesn't help. And of all things the girl in the drive-thru had major attitudinal, I suppose she hates her job like everyone else. Too young to start out like that.
Atmosphere: 1
Food: 1
Service: 1
Every night I come they say they can’t take order they only doing deliveries orders one night I came they said at 1am . I will be reaching out to corporate & the store Manger online it says open 24 hours
Food is not that good but ok, however they keep missed on my other, someday they just give me half of what I ordered and make me run over and over so....... Thanks for your service.
Atmosphere: 1
Food: 3
Service: 1
Look at the pic and tell me if you would eat this?
It looks like a high security prison lol
Atmosphere: 1
Food: 1
Service: 1
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