McDonald's #40889

The people here are not nice at all.

The worst McDonalds in the history of McDonalds. Slow. I waited 10 minutes for someone to come to the counter to give me a soda with no one in line in front of me. Others standing around waiting for food. All employees were working the drive through. Zero customer acknowledgment. Never again.

Atmosphere: 1

Food: 1

Service: 1

Place sucks, always messes up my order and customer service is terrible. Needs a new gm.

Atmosphere: 1

Food: 1

Service: 1

Good food and service

Atmosphere: 5

Food: 5

Service: 5

I'm pretty sure the manager on duty at least on December 18th at 5:00 p.m. is reselling food orders they get wrong. They gave me a regular cheeseburger, when I ordered a double cheeseburger for my dog, which isn't a big deal at all. I didn't know they still made regular, single patty cheeseburgers, but apparently they do. I drove through the drive-thru a second time, and told them the problem, and they told me to pull up to the window. I got to the window, and the girl didn't know what was going on, so I showed her the burger had one patty, and that's when the manager walked up. She quickly told me to quit touching it so much, and to give it to her. I was a little shocked, because I didn't think they were allowed to take food into the windows, but more shocked that she couldn't explain to me why she wanted me to quit touching it. Her explanation was that it was weird. All I was doing was opening the burger so she could see that it was one patty instead of two. Eat at your own risk.

Atmosphere: 3

Food: 1

Service: 1

Be ready to wait a long time for your food if you're dining in. Everyone that was dining in, including myself, had to go to the pick-up area to let an employee know they've been waiting a long time. Then, and only then, they would get their food. It seems like the priority is the drive-thru, while the dine-in customers are barely acknowledged. At one point, I considered leaving when I wanted to make an additional purchase at the register because the kiosk said the item was out of stock when it actually wasn't. I had to wait about 15 minutes to be checked out because the employee also had to make the orders of other customers who have been waiting, and were complaining. Overall, beyond subpar service for dine-in. I have used the drive-thru at this location in the past, and the wait time has been more reasonable. The food is good for what it is, standard McDonald's flavor. That being said, the employees I interacted with were really nice (only so much they can do), but their system needs to change if they want to leave a better impression on customers.

Atmosphere: 3

Food: 4

Service: 2

I cannot recommend this mcdonalds or the one in keller. It seems 1709 is cursed. Spending 30+ minutes waiting on 3 items for a to-go order is not great. During the whole time I did not see a single employee come out to the multiple customers waiting at the counter trying to get anyone's attention. Once they came out to place my order on the counter I could barely hear the employee that tossed it onto the counter as well.

Atmosphere: 1

Food: 1

Service: 1

New management??? They used to be so helpful and kind and now their plain rude and not welcoming anymore. I’ll take my money and business somewhere else

Atmosphere: 2

Food: 3

Service: 1

The blonde manager has no control of her employees. Extremely rude staff and not to mention none of the employees wear gloves and witnessed someone picking up a bun off the floor, then using it for a burger.

Atmosphere: 1

Food: 1

Service: 1

The manager doesn’t know what’s going on in her restaurant and employees are lost on what going on the drive-thu

Atmosphere: 2

Food: 5

Service: 1

Why does McDonald’s park you every time now? Just ordered Big Mac and quarter pounder meals. Nothing custom. Does this happen to you? I usually just say no. Husband driving do he did. Going to be 10 minutes and cold food with no ketchup. Again. Mac Donald’s. Watch your movie and fix your drivethroughs!

Service: 1

McDonald's has been a place for quick food, but not here. Prepare to wait long and still have your order messed up and yet these workers want increased pay for a simple job they can't get right.

Atmosphere: 1

Food: 5

Service: 1

We ordered sausage biscuit, bacon mc muffin & vanilla sugar Free coffee!
Extremely fresh food ! Absolutely delicious coffee !

Atmosphere: 5

Food: 5

Service: 5

Rhe staff is always very rude and hateful. I usually drive past this location to go to the other Keller McDonald's. Last week I went back to this one because I was going on a roadtrip and didn't want to start by driving the other way. I told my mom as we turned into the parking lot that this is the one where everyone is mean and sure enough the lady YELLED at us while taking our order. There was a different lady at the first window. She slammed the window closed while I was saying thank you.

Atmosphere: 3

Food: 4

Service: 1

Very very slow response for order.

Atmosphere: 2

Food: 3

Service: 1