the price on the drive up order window is not what they charge you, BUYERS BEWARE!!!! i asked them about it and told me that it was because tax was added. and no is not because was tax was added. they need to update the prices if they changed. manager got mad because i asked her about it.. not my fault that she is not doing her job to keep everything updated.
Jamie Horton
So I'm making this review to specifically shout out Milya (I hope I'm spelling that correctly). Years ago I lived just down the road from this location, this sweet young lady has never failed to make my day better. Her high spirits and personality make even stressful moments of a hungry kid and a mama stretched too thin, enjoyable. Two years ago, roughly, I relocated to benbrook and just happened to be passing through everman today when I decided to stop for an ice coffee. My surprise when I came up to the window was palpable! She recognized me as soon as I drove up like it was just yesterday she last saw me. Her smile got even brighter as she asked me where I'd been. The fact that she not only recognized me but took the time to make me feel important and memorable brought me pure joy. I can truly say I love you girl! You bring nothing but happiness to the world around you! We are blessed to know you!
Atmosphere: 5
Food: 5
Service: 5
Harry T
Every morning I try to grab breakfast their system is down and the magic number it will be working again is 15 minutes every single time... why bother being a 24 location at this point while never addressing repeat issues
Service: 1
Scott P
Drive thru cashier and food were good, but when i get handed my food by someone who doesn't say a word...kind of disturbing. Hope yall get this sorted out.
Atmosphere: 3
Food: 4
Service: 1
Vondalyn D
Update: Now, why would y'all come out with a new shake BUT when us customers come to try it for the first time, we can’t get it! Because this location CLAIMS the ice cream machine is broken so they can’t make the shakes!!! Really!?! They just came out with this and ya’ll already saying the ice cream machine “doesn’t” work on the night shift!
We love this McDonald’s! Sometimes it might have its downs but over all this is a good location! Employees are normally friendly and food is normally made fresh!
Atmosphere: 3
Food: 3
Service: 3
Alexa_res23
I will not be returning to this location at night, during the day the service is good but at night it is a different story. Every time I have ordered at night they get my order wrong, I had gotten some breakfast sandwiches a couple of weeks ago and they left out a McGriddle and swapped it with a McMuffin, then I came today and got the McDonaldland meal and they told me they had no ice cream which I didn’t have a problem with but when I got home I looked in the bag and there was no collectible tin that comes with the McDonaldland meal so I might as well have gotten a regular meal. I try to be patient and understanding but I’ve only been disappointed by my experience at this location every time I have ordered at it I will be using another location now
Atmosphere: 1
Food: 1
Service: 1
Matteo Gonzales
Went through the drive through they forgot a 10 piece and a small fry , I always double check my order as this McDonald’s is known to always forget some thing that white manager lady was very unprofessional instead of handling everything in a professional matter she just kept talking over me stating that my order was put together by her I worked at McDonald’s before as well and I never treated customers like that. If I got down after checking my order then it should be done correctly the first time. When asking for corporate number they said they didn’t know it the frustration I felt I even tried to offer to bring the bags and she said I know it’s there knowing well it was not in there. Instead of apologizing as it was very busy she belittled me so UNPROFESSIONAL I would like to request a call form whoever is above her we’ve been coming here for years and she shouldn’t be working up there if she does not wanna to speak to customers or make sure everything is right the first time
aaron Mata
They get mad when we ask for ketchup or sauce smh
Food: 5
Service: 1
James Honeycutt
Buns were stale. No care in how it looked coming out of the wrapper, just a jumbled mess. My expectations if McDonald's are low, and they still did not meet them. 3 people on their phones behind the counter. 1 looks up.
Atmosphere: 3
Food: 1
Service: 1
Joshua Wilder
N-OOOOOOO !!!!!!!!!!!!!!!!! Customer service skills!!!!!!!!!!!! Walked in Aug 6th at 1:45 pm and watched employees just look at me for 5 minutes while I stood in front of the register waiting to order.....I left and went to B.K.
They always have something to say this location is in my way to work and every time I stop by they ask me to wait cuz they close or if I ask for something to get steak instead of sausage they always says the don’t have steak now and I know for fact they have a lot of steak but they don’t want to do their job cuz. Never back again
Atmosphere: 1
Food: 5
Service: 1
Bridney Atkinson
The customer service is good, nice, quick and clean for the most part. If my order is wrong or not as fresh as I would like (the fries🥹) they will remake it with no issues or attitude.
They do not have a play area but it is a nice size open parking lot that opens to other restaurants and parking lots like Starbucks, Burger King, Panda Express and Popeyes.
Atmosphere: 4
Food: 4
Service: 5
Anthony Contreras (Tony Contreras)
Great place to stop for a quick bite before driving on to WinStar Casino!
Atmosphere: 5
Food: 5
Service: 5
GrubbyBears
I come here a lot and half the time staff is rude. This time I pulled to the speaker, the girl asked if I’m using the mobile app to which I said yes, but that the code is still loading. When it loaded I said “okay are you ready” and she said one second. So I waited about 20 seconds, she asked for the code and I gave it to her. She insisted I gave her the wrong code because it was invalid, so I told her the code again. She said “yes yes I entered it like 3 times it says it’s invalid”. Long story short she argued with me that I gave her the wrong code or it was just an invalid code. I talked to the manager, who also argued with me. Finally she asked for the code so I gave it to her once again. This time it worked. She then had an attitude with me the entire rest of the order. I was not trying to be rude, my tone of voice was not rude. Finally I get my food, and it’s cold. Wish I could say this is the first time it’s happened but sadly, it’s not. I would have just drove off, but the code was earned by points through spending money at this location. And once the code expired they still hadn’t entered it, and my points were gone.
Food: 2
Service: 1
Acari Honestly
They canceled my order and I never got my money back
the price on the drive up order window is not what they charge you, BUYERS BEWARE!!!! i asked them about it and told me that it was because tax was added. and no is not because was tax was added. they need to update the prices if they changed. manager got mad because i asked her about it.. not my fault that she is not doing her job to keep everything updated.
So I'm making this review to specifically shout out Milya (I hope I'm spelling that correctly). Years ago I lived just down the road from this location, this sweet young lady has never failed to make my day better. Her high spirits and personality make even stressful moments of a hungry kid and a mama stretched too thin, enjoyable. Two years ago, roughly, I relocated to benbrook and just happened to be passing through everman today when I decided to stop for an ice coffee. My surprise when I came up to the window was palpable! She recognized me as soon as I drove up like it was just yesterday she last saw me. Her smile got even brighter as she asked me where I'd been. The fact that she not only recognized me but took the time to make me feel important and memorable brought me pure joy. I can truly say I love you girl! You bring nothing but happiness to the world around you! We are blessed to know you!
Atmosphere: 5
Food: 5
Service: 5
Every morning I try to grab breakfast their system is down and the magic number it will be working again is 15 minutes every single time... why bother being a 24 location at this point while never addressing repeat issues
Service: 1
Drive thru cashier and food were good, but when i get handed my food by someone who doesn't say a word...kind of disturbing. Hope yall get this sorted out.
Atmosphere: 3
Food: 4
Service: 1
Update: Now, why would y'all come out with a new shake BUT when us customers come to try it for the first time, we can’t get it! Because this location CLAIMS the ice cream machine is broken so they can’t make the shakes!!! Really!?! They just came out with this and ya’ll already saying the ice cream machine “doesn’t” work on the night shift!
We love this McDonald’s! Sometimes it might have its downs but over all this is a good location! Employees are normally friendly and food is normally made fresh!
Atmosphere: 3
Food: 3
Service: 3
I will not be returning to this location at night, during the day the service is good but at night it is a different story. Every time I have ordered at night they get my order wrong, I had gotten some breakfast sandwiches a couple of weeks ago and they left out a McGriddle and swapped it with a McMuffin, then I came today and got the McDonaldland meal and they told me they had no ice cream which I didn’t have a problem with but when I got home I looked in the bag and there was no collectible tin that comes with the McDonaldland meal so I might as well have gotten a regular meal. I try to be patient and understanding but I’ve only been disappointed by my experience at this location every time I have ordered at it I will be using another location now
Atmosphere: 1
Food: 1
Service: 1
Went through the drive through they forgot a 10 piece and a small fry , I always double check my order as this McDonald’s is known to always forget some thing that white manager lady was very unprofessional instead of handling everything in a professional matter she just kept talking over me stating that my order was put together by her I worked at McDonald’s before as well and I never treated customers like that. If I got down after checking my order then it should be done correctly the first time. When asking for corporate number they said they didn’t know it the frustration I felt I even tried to offer to bring the bags and she said I know it’s there knowing well it was not in there. Instead of apologizing as it was very busy she belittled me so UNPROFESSIONAL I would like to request a call form whoever is above her we’ve been coming here for years and she shouldn’t be working up there if she does not wanna to speak to customers or make sure everything is right the first time
They get mad when we ask for ketchup or sauce smh
Food: 5
Service: 1
Buns were stale. No care in how it looked coming out of the wrapper, just a jumbled mess. My expectations if McDonald's are low, and they still did not meet them. 3 people on their phones behind the counter. 1 looks up.
Atmosphere: 3
Food: 1
Service: 1
N-OOOOOOO !!!!!!!!!!!!!!!!! Customer service skills!!!!!!!!!!!! Walked in Aug 6th at 1:45 pm and watched employees just look at me for 5 minutes while I stood in front of the register waiting to order.....I left and went to B.K.
Food: 1
Restaurantji Recommends
They always have something to say this location is in my way to work and every time I stop by they ask me to wait cuz they close or if I ask for something to get steak instead of sausage they always says the don’t have steak now and I know for fact they have a lot of steak but they don’t want to do their job cuz. Never back again
Atmosphere: 1
Food: 5
Service: 1
The customer service is good, nice, quick and clean for the most part. If my order is wrong or not as fresh as I would like (the fries🥹) they will remake it with no issues or attitude.
They do not have a play area but it is a nice size open parking lot that opens to other restaurants and parking lots like Starbucks, Burger King, Panda Express and Popeyes.
Atmosphere: 4
Food: 4
Service: 5
Great place to stop for a quick bite before driving on to WinStar Casino!
Atmosphere: 5
Food: 5
Service: 5
I come here a lot and half the time staff is rude. This time I pulled to the speaker, the girl asked if I’m using the mobile app to which I said yes, but that the code is still loading. When it loaded I said “okay are you ready” and she said one second. So I waited about 20 seconds, she asked for the code and I gave it to her. She insisted I gave her the wrong code because it was invalid, so I told her the code again. She said “yes yes I entered it like 3 times it says it’s invalid”. Long story short she argued with me that I gave her the wrong code or it was just an invalid code. I talked to the manager, who also argued with me. Finally she asked for the code so I gave it to her once again. This time it worked. She then had an attitude with me the entire rest of the order. I was not trying to be rude, my tone of voice was not rude. Finally I get my food, and it’s cold. Wish I could say this is the first time it’s happened but sadly, it’s not. I would have just drove off, but the code was earned by points through spending money at this location. And once the code expired they still hadn’t entered it, and my points were gone.
Food: 2
Service: 1
They canceled my order and I never got my money back
Service: 1
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