This location is the slowest of any FAST food restaurants I've been...and I'm an UBER EATS DRIVER. Leslie one of the employees actually screamed ate over the drive thru speaker. I'm 58 years old and did not deserve that
Atmosphere: 1
Food: 2
Service: 1
JJ Johnson
Nasty and slow
Atmosphere: 1
Food: 1
Service: 1
Darlene Carroll
I am writing to formally express my disappointment regarding a recent experience at your restaurant. On February 6th, my friend and I both ordered the “Crispy Chicken Deluxe meal”, only to find a strand of hair embedded in the food. This was not only highly unappetizing but also raised significant concerns about the restaurant’s hygiene and food safety practices.
Upon bringing this issue to the attention of the staff, I was met with an additional level of frustration due to the unprofessional behavior of the General Manager, Katya. Rather than addressing my concern with empathy and professionalism, she was extremely rude and condescending. Instead of offering a reasonable resolution, she insisted that I leave work and return both the contaminated food and receipt. This response was not only inconvenient but also dismissive of the seriousness of the situation. Her attitude and lack of customer service made an already unpleasant experience even worse.
McDonald’s is a brand that is widely recognized for its commitment to quality and customer care. However, this experience has left me deeply disappointed and degrades a once trusted national brand. I urge you to investigate this matter, not only in terms of food safety but also in how customer complaints are handled at this location. Proper food handling procedures and customer service training should be reinforced to prevent similar incidents in the future.
For your reference, I have enclosed pictures of the contaminated food as evidence of this incident. I request a formal response outlining the steps McDonald’s intends to take to address this issue. Additionally, I would appreciate a refund or appropriate compensation for this unacceptable experience.
I understand each location is a franchise and therefore individually owned. I will be reaching out to your corporate headquarters with my concerns.
Atmosphere: 1
Food: 1
Service: 1
Monica Serrato
Every time I go through McDonald’s drive thru I have a hard time with the people at the windows. They get so upset when I provide a code at the window I normally give it to them before ordering but they always have such an ugly attitude. I understand we have bad days but it is not customers problem if that’s the case. McDonald’s needs to hire people who can cater good customer service. I’ve worked 10+ years in customer service and these young people they have at the windows are far from good. And this is an every time thing. Also they don’t even greet you, just have a straight face and answer very bitchy.
Atmosphere: 3
Food: 5
Service: 1
Mallory Record
Homeless man standing in door way asking for money and opening doors for people. Then my boyfriend picked his order up and we went home. He had a sausage, egg and cheese McMuffin and while eating it he yelled at me bc he thought he cracked a tooth. Well it wasn't a tooth, he ate an egg shell. We looked through the rest of sandwich and found a ton more. Photos for proof. This needs to be fixed because it's happened to me before.
Atmosphere: 1
Food: 1
Service: 1
Antonio Isais Jr
Fast in and out, I give this location 5 stars due to my speedy service during my lunch break at night 🌙
Atmosphere: 5
Food: 5
Service: 5
Victor Castro
Great service people are very polite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcchicken, Hamburger, Hamburger Happy Meal
Stephanie Boone
The employees who work in the late afternoon/evenings are extremely rude. There is no sense of good customer service. I will never go back to this site. I would rather drive to the other side of town, where the site is run more professional.
Atmosphere: 3
Food: 3
Service: 1
Desiree Fletcher
Found a baby roach on my daughter’s burger. I will never go to this one again.
Food: 1
chris lopez
The ice cream looked horrible and it looked like someone ate it
Recommended dishes: French Fries, Hamburger Happy Meal
Kwantresa Hoskins
Really nice and comfortable order was right,but food was cold.
Dietary restrictions: N/A
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Filet-O-Fish, French Fries
Bianca Moreno
HORRIBLE. DID NOT LET ME INSIDE TO ORDER EVEN THOUGH IT WAS A TOGO ORDER 😡😡 HAD TO GO THROUGH DRIVE THRU AND AND IT TOOK AN HOUR. EVERYTIME IM HERE THEY HAVE VERY SLOW SERVICE TAKES 15+ MINUTES TO GET ORDER FROM DRIVE THRU FOR A FLIPPING HAPPY MEAL MEVER COME
Atmosphere: 1
Food: 1
Service: 1
Angela Alonzo
I hate this McDonald’s there ice machine is always down never again will I return..worst place ever…
PanterA Lloyd
Wonderful environment! Definitely the best McDonald's I've been to over this last decade since they have been remodeling all locations. This one even has a play place!
This location is the slowest of any FAST food restaurants I've been...and I'm an UBER EATS DRIVER. Leslie one of the employees actually screamed ate over the drive thru speaker. I'm 58 years old and did not deserve that
Atmosphere: 1
Food: 2
Service: 1
Nasty and slow
Atmosphere: 1
Food: 1
Service: 1
I am writing to formally express my disappointment regarding a recent experience at your restaurant. On February 6th, my friend and I both ordered the “Crispy Chicken Deluxe meal”, only to find a strand of hair embedded in the food. This was not only highly unappetizing but also raised significant concerns about the restaurant’s hygiene and food safety practices.
Upon bringing this issue to the attention of the staff, I was met with an additional level of frustration due to the unprofessional behavior of the General Manager, Katya. Rather than addressing my concern with empathy and professionalism, she was extremely rude and condescending. Instead of offering a reasonable resolution, she insisted that I leave work and return both the contaminated food and receipt. This response was not only inconvenient but also dismissive of the seriousness of the situation. Her attitude and lack of customer service made an already unpleasant experience even worse.
McDonald’s is a brand that is widely recognized for its commitment to quality and customer care. However, this experience has left me deeply disappointed and degrades a once trusted national brand. I urge you to investigate this matter, not only in terms of food safety but also in how customer complaints are handled at this location. Proper food handling procedures and customer service training should be reinforced to prevent similar incidents in the future.
For your reference, I have enclosed pictures of the contaminated food as evidence of this incident. I request a formal response outlining the steps McDonald’s intends to take to address this issue. Additionally, I would appreciate a refund or appropriate compensation for this unacceptable experience.
I understand each location is a franchise and therefore individually owned. I will be reaching out to your corporate headquarters with my concerns.
Atmosphere: 1
Food: 1
Service: 1
Every time I go through McDonald’s drive thru I have a hard time with the people at the windows. They get so upset when I provide a code at the window I normally give it to them before ordering but they always have such an ugly attitude. I understand we have bad days but it is not customers problem if that’s the case. McDonald’s needs to hire people who can cater good customer service. I’ve worked 10+ years in customer service and these young people they have at the windows are far from good. And this is an every time thing. Also they don’t even greet you, just have a straight face and answer very bitchy.
Atmosphere: 3
Food: 5
Service: 1
Homeless man standing in door way asking for money and opening doors for people. Then my boyfriend picked his order up and we went home. He had a sausage, egg and cheese McMuffin and while eating it he yelled at me bc he thought he cracked a tooth. Well it wasn't a tooth, he ate an egg shell. We looked through the rest of sandwich and found a ton more. Photos for proof. This needs to be fixed because it's happened to me before.
Atmosphere: 1
Food: 1
Service: 1
Fast in and out, I give this location 5 stars due to my speedy service during my lunch break at night 🌙
Atmosphere: 5
Food: 5
Service: 5
Great service people are very polite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mcchicken, Hamburger, Hamburger Happy Meal
The employees who work in the late afternoon/evenings are extremely rude. There is no sense of good customer service. I will never go back to this site. I would rather drive to the other side of town, where the site is run more professional.
Atmosphere: 3
Food: 3
Service: 1
Found a baby roach on my daughter’s burger. I will never go to this one again.
Food: 1
The ice cream looked horrible and it looked like someone ate it
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
Nice people, clean restraunt no hoodlums
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger Happy Meal
Really nice and comfortable order was right,but food was cold.
Dietary restrictions: N/A
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Double Filet-O-Fish, French Fries
HORRIBLE. DID NOT LET ME INSIDE TO ORDER EVEN THOUGH IT WAS A TOGO ORDER 😡😡 HAD TO GO THROUGH DRIVE THRU AND AND IT TOOK AN HOUR. EVERYTIME IM HERE THEY HAVE VERY SLOW SERVICE TAKES 15+ MINUTES TO GET ORDER FROM DRIVE THRU FOR A FLIPPING HAPPY MEAL MEVER COME
Atmosphere: 1
Food: 1
Service: 1
I hate this McDonald’s there ice machine is always down never again will I return..worst place ever…
Wonderful environment! Definitely the best McDonald's I've been to over this last decade since they have been remodeling all locations. This one even has a play place!
Atmosphere: 5
Food: 5
Service: 5
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