Ordered ahead of time and when I get to the restaurant I am told the shrimp I ordered wasn’t ready but would be ready in three minutes. I got asked to park infront of the doors and told that someone would bring it out to me. I sit waiting for almost 10-15 minutes and nothing. I went inside and it looked dirty ALSO saw that my order was already ready and must have been ready for a while since it was cold by the time I drove back to work which is 5 minutes away.
I ordered my food to be delivered and panda express switched my order to pickup and kept my money with out correcting the mistake
Atmosphere: 1
Food: 1
Service: 1
Royal Entourage
Horrible customer service to say the least.
Atmosphere: 1
Food: 1
Service: 1
Kathryn Pickens
The young lady working the drive thru was so rude. Not only that the place was empty but it took 10 minutes before someone even acknowledged me to take my order. Then the girl rushed me and couldn't get the order right. She got upset because I didn't want to donate or round up my total. Young people with lack of good customer service experience SHOULD NOT BE TAKING ORDERS
Food: 3
Service: 1
Mike
Serivce was fast staff didn't really explain much apart from say you can have anything you want guess they just up selling you. No baby changing area had change your baby in the back of the car in the car park and the male restroom was grim didn't look.like.it had been cleaned for a few days and no hand soap in the wash area reason for the poor over all stars
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Orange Chicken, Chow Mein
Jose Hernandez
Drive thru intercom screen doesn’t work. Called out twice and didn’t get a response so I pulled forward to the window. Once I’m there the drive thru cashier is charging me for an order I didn’t place. I tell her I didn’t get a chance to put in my order and her response is she couldn’t take it at the window. I had been waiting in line for about 15-20 min this whole time. I tell her I called out twice and never got a response which to she replies rudely I was busy. I asked her if she couldn’t have at least told me to wait then at the intercom and her response changed to she never heard me call out. I then park and go inside to place my order. Immediately the front cashier and cook take my order politely ask if I needed anything else and ring me up.
The food is dry, nothing like what they do in other places.
Aarin Carrillo
One of the managers Amber T (AJ) i believe she was working a couple weeks ago but just wanted to say i appreciate her explaining some stuff to me about a misunderstanding i had about my order, she was very thorough and her attention to detail and explanation for everything was undisputed right down to the smallest details. The keep that store spotless and clean late into the night to maintain the atmosphere.
Atmosphere: 3
Food: 3
Service: 4
Maria Cejas
I like it because they serve fast and what I love
Atmosphere: 5
Food: 5
Service: 5
Anthony Smith
One of the managers Amber T (AJ) i believe she was working a couple weeks ago but just wanted to say i appreciate her explaining some stuff to me about a misunderstanding i had about my order, she was very thorough and her attention to detail and explanation for everything was undisputed right down to the smallest details. The keep that store spotless and clean late into the night to maintain the atmosphere.
Atmosphere: 3
Food: 3
Service: 4
Chris MCK
Came across the fact I ordered 2 plates for my wife and I to eat and when I got home I noticed there was a portion of my food that was not served at all. I drove 15 minutes to get my food and it’s disappointing to get my order like this. Hope y’all can do something about this, I am a frequent costumer of the brand and hope y’all can help me. Thank you.
always good
Atmosphere: 5
Food: 5
Service: 5
Egg rolls were cooked too brown.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Orange Chicken, Fried Rice, Broccoli Beef
Better than I expected!
Atmosphere: 4
Food: 3
Service: 4
Ordered ahead of time and when I get to the restaurant I am told the shrimp I ordered wasn’t ready but would be ready in three minutes. I got asked to park infront of the doors and told that someone would bring it out to me. I sit waiting for almost 10-15 minutes and nothing. I went inside and it looked dirty ALSO saw that my order was already ready and must have been ready for a while since it was cold by the time I drove back to work which is 5 minutes away.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Orange Chicken, Fried Rice
Berry street is the best one in Ft.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Teriyaki Chicken, Mushroom Chicken, Chow Mein
I ordered my food to be delivered and panda express switched my order to pickup and kept my money with out correcting the mistake
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service to say the least.
Atmosphere: 1
Food: 1
Service: 1
The young lady working the drive thru was so rude. Not only that the place was empty but it took 10 minutes before someone even acknowledged me to take my order. Then the girl rushed me and couldn't get the order right. She got upset because I didn't want to donate or round up my total. Young people with lack of good customer service experience SHOULD NOT BE TAKING ORDERS
Food: 3
Service: 1
Serivce was fast staff didn't really explain much apart from say you can have anything you want guess they just up selling you. No baby changing area had change your baby in the back of the car in the car park and the male restroom was grim didn't look.like.it had been cleaned for a few days and no hand soap in the wash area reason for the poor over all stars
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Orange Chicken, Chow Mein
Drive thru intercom screen doesn’t work. Called out twice and didn’t get a response so I pulled forward to the window. Once I’m there the drive thru cashier is charging me for an order I didn’t place. I tell her I didn’t get a chance to put in my order and her response is she couldn’t take it at the window. I had been waiting in line for about 15-20 min this whole time. I tell her I called out twice and never got a response which to she replies rudely I was busy. I asked her if she couldn’t have at least told me to wait then at the intercom and her response changed to she never heard me call out. I then park and go inside to place my order. Immediately the front cashier and cook take my order politely ask if I needed anything else and ring me up.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Grilled Teriyaki Chicken, Chow Mein
Restaurantji Recommends
The food is dry, nothing like what they do in other places.
One of the managers Amber T (AJ) i believe she was working a couple weeks ago but just wanted to say i appreciate her explaining some stuff to me about a misunderstanding i had about my order, she was very thorough and her attention to detail and explanation for everything was undisputed right down to the smallest details. The keep that store spotless and clean late into the night to maintain the atmosphere.
Atmosphere: 3
Food: 3
Service: 4
I like it because they serve fast and what I love
Atmosphere: 5
Food: 5
Service: 5
One of the managers Amber T (AJ) i believe she was working a couple weeks ago but just wanted to say i appreciate her explaining some stuff to me about a misunderstanding i had about my order, she was very thorough and her attention to detail and explanation for everything was undisputed right down to the smallest details. The keep that store spotless and clean late into the night to maintain the atmosphere.
Atmosphere: 3
Food: 3
Service: 4
Came across the fact I ordered 2 plates for my wife and I to eat and when I got home I noticed there was a portion of my food that was not served at all. I drove 15 minutes to get my food and it’s disappointing to get my order like this. Hope y’all can do something about this, I am a frequent costumer of the brand and hope y’all can help me. Thank you.
Atmosphere: 5
Food: 5
Service: 2
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