I went through the drive through December 30th at 10:30am and was super disappointed with the experience. When I placed my order, my drink was rang in wrong and when I asked for it to be rung it a certain way I was met with an attitude. I pulled around and my drink was made wrong and I asked for it to be remade and they did not remake it they just poured it into a different cup. All employees I interacted with were rude and not understanding of what I was asking for. Will most likely not go to this location and go to the one on boat club road, where I always receive amazing customer service.
Food: 1
Service: 1
Dawn Simmons
This is the drink before a single sip was taken. Barely half full. I can’t tell you how many times this has happened at this location. Why do I keep getting it? Well, It’s the only type of coffee I can drink and I am a tired mom. Edit to add. It happened again this morning, I asked for a new drink bc it would be half gone by the time I got home, the rude employee said “no, that’s just how they come”, I said “ I get these everyday and that’s not how it’s supposed to be, I am not sure why you have such a bad attitude.” I said this in a normal tone, but I guess they aren’t used to being called out for their poor attitudes bc At this point all the employees were staring at me, including the manager. Like I said, I go there every day, see her most days, so I said “Hi”, she responds “Hi” but doesn’t acknowledge the situation nor offer any sort of apology or explanation. The man handing me the drink back, was courteous, but the drink was still half foam. This location is terrible, service and quality.
E P
Today when i ordered my wife’s normal frappaccino i mentioned to the barista that if someone drew something dragon ball on the cup my wife would love it. They went above and beyond! This is my favorite starbucks. You guys are rock stars!
Atmosphere: 5
Food: 5
Service: 5
Alexis P.
drivers shouldn’t be waiting for it to be bagged while yall make 5 other drinks just finished baggie the finished order so you don’t have several people waiting around.
Service: 1
A. Burrows
Is there a 1 star review? Im 100% this whole team is incompetent rude and completely has no idea what customer experience is. My granddaughters whole experience was ruined by the lack of intelligence. RIDICULOUS
Melissa C
Extremely fast getting drinks. The line was crazy long but we were in and out quickly! My drink wasn’t as blended as it usually is but all in all good service.
Atmosphere: 4
Food: 3
Service: 5
Alice Garza
Vet friendly employees. Especially in the morning.
Atmosphere: 5
Food: 5
Service: 5
Sharon Young-Smart
The worse customer service by mgr Michelle. She was rude & unreasonable about my drink request. She was argumentative & unbothered. Unfortunately this mgr reflects poorly on the entire store.
Rhonda Bedrick
Went through the drive-through today and was served by Nicole. She was very rude. Kept my change, had an attitude when I asked for my change as well as a straw that was not broken. If you don’t like your job, find Another one you work with the public be kind!
Twilight Zone: this Starbucks does not feel like it’s part of an actual Starbucks Corporate chain.
You walk in and you can feel the deadness in the air, nobody is smiling, and no one welcomes you. I ordered a simple Refresher drink, and a pumpkin slice. The pumpkin slice came out of the microwave within two minutes and then I had to wait another 10 minutes for my drink to get made while I just stood there. I felt like going back out and getting in my car and going to the drive-through, as that would’ve been much faster. And then got a monotone “sorry for the wait” and turned away. No thank you…avoid this one. The previous reviews are spot on 🫤
Jamie Washington Johnson
Terrible Carmel Macchitao ask twice for ex Carmel still not right
Ariel Garcia
I door dashed from here on Wednesday 01/25 around 10 o clock in the morning. I had ordered a cheese danish, a bacon, egg, and cheese sandwich, and a caramel ribbon crunch frappe. When I received the contents, I noticed I only had 2 items in the bag instead of 3. When I looked closely, I noticed I never received my bacon+egg sandwhich. I then looked at my caramel ribbon crunch frappe and realized it looked nothing like advertised on the menu. I did not receive any amount of caramel drizzle on the bottom, the side, or even the top. It also did not contain any crunch topping. I have never felt a need to write a complaint review before becuase I know people make mistakes, but come on… I did get a refund on my sandwhich but could not for my frappe. I will not be ordering from here again to say the least. Just money down the drain.
Audrey
My boyfriend ordered Starbucks on Uber eats for me, and he paid $15 for a tall with alternative milk. I thought that was insane for pricing, but it gets worse. When the drink arrived, I lifted it out of the bag and it felt strangely light. I opened the lid and it was half empty. I couldn’t believe it. The bag it arrived in was sealed, so there’s no issues with the uber driver who was quick anyways. I can’t believe it, that was such a scam on Starbucks part.
Lance Jackie
I have been going to this location or ordering from this location for 2 years. The customer service has gone way down and the food I have ordered is just gross and even when I brought an issue to their attention the manager didn't seem to care. They are putting egg bites in the wrong sleeve to keep warm and so they are over cooking them and they taste disgusting. No refund.
I went through the drive through December 30th at 10:30am and was super disappointed with the experience. When I placed my order, my drink was rang in wrong and when I asked for it to be rung it a certain way I was met with an attitude. I pulled around and my drink was made wrong and I asked for it to be remade and they did not remake it they just poured it into a different cup. All employees I interacted with were rude and not understanding of what I was asking for. Will most likely not go to this location and go to the one on boat club road, where I always receive amazing customer service.
Food: 1
Service: 1
This is the drink before a single sip was taken. Barely half full. I can’t tell you how many times this has happened at this location. Why do I keep getting it? Well, It’s the only type of coffee I can drink and I am a tired mom. Edit to add. It happened again this morning, I asked for a new drink bc it would be half gone by the time I got home, the rude employee said “no, that’s just how they come”, I said “ I get these everyday and that’s not how it’s supposed to be, I am not sure why you have such a bad attitude.” I said this in a normal tone, but I guess they aren’t used to being called out for their poor attitudes bc At this point all the employees were staring at me, including the manager. Like I said, I go there every day, see her most days, so I said “Hi”, she responds “Hi” but doesn’t acknowledge the situation nor offer any sort of apology or explanation. The man handing me the drink back, was courteous, but the drink was still half foam. This location is terrible, service and quality.
Today when i ordered my wife’s normal frappaccino i mentioned to the barista that if someone drew something dragon ball on the cup my wife would love it. They went above and beyond! This is my favorite starbucks. You guys are rock stars!
Atmosphere: 5
Food: 5
Service: 5
drivers shouldn’t be waiting for it to be bagged while yall make 5 other drinks just finished baggie the finished order so you don’t have several people waiting around.
Service: 1
Is there a 1 star review? Im 100% this whole team is incompetent rude and completely has no idea what customer experience is. My granddaughters whole experience was ruined by the lack of intelligence. RIDICULOUS
Extremely fast getting drinks. The line was crazy long but we were in and out quickly! My drink wasn’t as blended as it usually is but all in all good service.
Atmosphere: 4
Food: 3
Service: 5
Vet friendly employees. Especially in the morning.
Atmosphere: 5
Food: 5
Service: 5
The worse customer service by mgr Michelle. She was rude & unreasonable about my drink request. She was argumentative & unbothered. Unfortunately this mgr reflects poorly on the entire store.
Went through the drive-through today and was served by Nicole. She was very rude. Kept my change, had an attitude when I asked for my change as well as a straw that was not broken. If you don’t like your job, find Another one you work with the public be kind!
Good coffee great people
Restaurantji Recommends
Twilight Zone: this Starbucks does not feel like it’s part of an actual Starbucks Corporate chain.
You walk in and you can feel the deadness in the air, nobody is smiling, and no one welcomes you.
I ordered a simple Refresher drink, and a pumpkin slice. The pumpkin slice came out of the microwave within two minutes and then I had to wait another 10 minutes for my drink to get made while I just stood there. I felt like going back out and getting in my car and going to the drive-through, as that would’ve been much faster.
And then got a monotone “sorry for the wait” and turned away.
No thank you…avoid this one. The previous reviews are spot on 🫤
Terrible Carmel Macchitao ask twice for ex Carmel still not right
I door dashed from here on Wednesday 01/25 around 10 o clock in the morning. I had ordered a cheese danish, a bacon, egg, and cheese sandwich, and a caramel ribbon crunch frappe. When I received the contents, I noticed I only had 2 items in the bag instead of 3. When I looked closely, I noticed I never received my bacon+egg sandwhich. I then looked at my caramel ribbon crunch frappe and realized it looked nothing like advertised on the menu. I did not receive any amount of caramel drizzle on the bottom, the side, or even the top. It also did not contain any crunch topping. I have never felt a need to write a complaint review before becuase I know people make mistakes, but come on… I did get a refund on my sandwhich but could not for my frappe. I will not be ordering from here again to say the least. Just money down the drain.
My boyfriend ordered Starbucks on Uber eats for me, and he paid $15 for a tall with alternative milk. I thought that was insane for pricing, but it gets worse. When the drink arrived, I lifted it out of the bag and it felt strangely light. I opened the lid and it was half empty. I couldn’t believe it. The bag it arrived in was sealed, so there’s no issues with the uber driver who was quick anyways. I can’t believe it, that was such a scam on Starbucks part.
I have been going to this location or ordering from this location for 2 years. The customer service has gone way down and the food I have ordered is just gross and even when I brought an issue to their attention the manager didn't seem to care. They are putting egg bites in the wrong sleeve to keep warm and so they are over cooking them and they taste disgusting. No refund.
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