Starbucks

Alliance Town Center, 3300 Heritage Trace Pkwy, Fort Worth
(817) 750-0588

Recent Reviews

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Kristina Hatfield

Jennifer is my absolute favorite person at this location. Always remembers my drink and does it with a smile. Makes my morning that much brighter! Thank you Jennifer!!

Atmosphere: 5

Food: 5

Service: 5

Jackie Bocanegra

they were so rude and my sandwhich was just thrown in the bag

Food: 1

Service: 1

Meo Sano

The staffs are friendly and fast!! I never wait too long for my order. They always try to remember my name and order. This location is packed and busier than before but the vibe is phenomenal

Atmosphere: 5

Food: 5

Service: 5

Lexi J

Awful service, awful drinks, awful everything at this location. They laugh and chat while looking at you waiting. They do not ask what your waiting on. No welcome in, no thank you out. I get looks rather than help. I used to be welcomed in and now I guess my expectations with my drink is too much to ask. Glares is all I receive.

Atmosphere: 1

Food: 1

Service: 1

Tong Il Lo

They always have my order ready by the time I get there, and they have some of the cleanest bathrooms of the local establishments!

Atmosphere: 5

Food: 5

Service: 5

Bryan Nguyen

Good coffee and new holiday decorations. Everyone was friendly and quick on my order 👍

Atmosphere: 5

Food: 5

Service: 5

Victoria Sangalang

Ordered via mobile at 3:16pm. I walk in around 3:25 with every single worker glancing over upon my entrance, but zero acknowledgement/“hello”. That’s fine. I don’t need any kind of red carpet treatment but that should’ve been the first sign this was going to be a bad experience. I see my drink is ready and figured my food just needs a couple more minutes. NO ONE is in line, there are 4 employees walking back and forth behind the counter with 1 doing most of the work. I wait a couple more minutes, still nothing, so finally, I say “excuse me, is the second half of my order ready soon?” Or something along those lines. The only one making the drinks checks and says they’ll have it out soon. Only THEN did they put my food in the oven. A few more minutes pass, and nothing. I saw one of them take out what I think is my order and put it in the sleeve. She starts walking towards me then turns around and puts it back next to the oven. I thought then maybe it wasn’t my order. Two more times, I see someone pick it up, then put it back. Finally, the same person hustling behind the counter notices I’m still waiting and acknowledges that, I let them know I’d put the order in almost 20 minutes ago (mind you, I had to be somewhere, hence the mobile order). They walk to the back to ask about it? Someone comes out, grabs the SAME sleeve they had picked up and put back THREE times and brings it over to me with not one word said. I walked out around 3:36pm. I don’t know what just happened. I don’t know any of them but it sure felt personal for them to not bring a mobile order out to the pickup counter once it was ready. I want to emphasize there were FOUR of them behind the counter, no one in line, and the second car I see waiting in the drive-thru window had waited more than 4 min for their order (I started watching their drive-thru clock after waiting a few minutes ) and the third car was still waiting for well over 2 minutes by the time I left — this experience was bad enough to leave a 1 star review. Why have four people on staff with only one doing all the work and none with basic customer service skills? Also, my drink didn’t taste like how it should but I didn’t want to say anything in case they decide to continue to be spiteful and spit in my drink.

Atmosphere: 1

Food: 3

Service: 1

Bill

Coffee comes on all flavors and sizes, very good

Atmosphere: 5

Food: 5

Service: 5

Shauntel Bilbrey

Awesome place to go love my Starbucks. Great service I don't get to go much but when I do I'm lucky to find fast and efficient ones.

Atmosphere: 5

Food: 5

Service: 5

Emirjona Iseberi

This Starbucks location is always quick and attentive! The service is consistently great, and Amanda is absolutely amazing — she goes above and beyond to make sure everything is perfect. Highly recommend!

Erik Cane

The staff here’s wonderful. So friendly and super fast. We come here often and hang out as a family and service is on point every time-

Atmosphere: 5

Food: 5

Service: 5

Panya Chai

Omg they don't even take care of my order I ordered online want for 10 minutes I don't get utili go ask.4 people work they just focus on the drive thru people. I do not like this location.

Atmosphere: 3

Food: 4

Service: 1

Dayle

3 (us being 1) cars in the drive thru, only a few lobby customers and it took 45 minutes to get 2 drinks. This location is always this way (even prior to covid) . Will definitely not be going back. No apology for the wait and no way to exit once you are in the line.

Figured i would see if anything has changed....lol
Stood for 20 minutes waiting on 1 drink . 1 customer ahead of me, 4 cars in the drive thru. Sad it has not improved. If you can't muster 4 stars, just give up.

Dean Willman

Live these people

Atmosphere: 5

Food: 5

Service: 5

Mariah Pimentel

Jennifer was so friendly & upbeat!

Atmosphere: 5

Food: 4

Service: 5

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