Came in pretty late, thinking they weren’t gonna let us come in because they were near closing. We asked a guy if we could dine In or if we needed to go. He said they were about to close but to go ahead and dine in, he did not rush us at all, food was very fresh. Place was very clean. His name is Pablo and he’s the reason we will return. Thank you for a great service
Atmosphere: 5
Food: 5
Service: 5
Mike Davis
awesome burgers and the best fries ive ever had
Atmosphere: 5
Food: 5
Service: 5
jacob torres
Ordered my food and did not receive my entire order. Tried to call to get my order a cheese fries when the phone answered I was asked “what did I want” and when I said, “I want my full order” I was hung up on and after trying to redial, they left the phone off the hook. Went in person to get my food, they said they cannot give me my order of cheese fries, even though I showed my receipt and pictures of half meal in the bag, I was told I was welcome to buy a new order of fries
Atmosphere: 1
Food: 1
Service: 1
Matthew Sharp
Steak ‘n Shake Review
Let me start by saying this: the food does be good, when it’s fresh. I genuinely enjoy the burgers, fries, and shakes, and it’s one of those spots I look forward to hitting up from time to time.
However, I’ve completely stopped using the drive-thru. Why? Because Steak ‘n Shake has a habit of precooking their burger patties and keeping them sitting in a metal container on the grill until someone places an order.
In other words, what’s supposed to be a made-to-order burger ends up being a reheated patty that’s been sitting around, not exactly the quality you expect.
So now, every time I go, I have to go inside and specifically ask them to put fresh patties on the grill. And to be fair, once they do, it’s always worth it, the food tastes how it should taste.
It’s just frustrating that I have to go through that extra step to make sure I’m not served a lukewarm, pre-cooked burger.
Bottom line: If they’d stop pre-cooking the meat and stick to making everything fresh on the spot like the brand was built on, I’d be using that drive-thru regularly. Until then, I’ll keep walking inside and making the request because the food is good… when it’s fresh.
Atmosphere: 3
Food: 3
Service: 3
Nikia Carroll
Spent 30$ for two ppl. And the food was Not what that was. Our burgers looked like they were thrown together, our order of onion rings were burnt. Overall, we were not happy and ended up getting a refund.
Atmosphere: 1
Food: 1
Service: 2
Matthew Taylor
Prices are too high, and the scan for drinks thing is dumb. Forget the milkshakes in a glass. They left that in the past. Self-service order stations only. This used to be a restaurant where you ordered at the table. Now it's just an okayish fast food restaurant now.
Atmosphere: 1
Food: 4
Service: 1
Elena Noemi Maldonado
This restaurant was a bit of a disappointment in the past, but we've been a couple times recently and it's been delicious. The FRIES! Oh my goodness, they will call me back!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, Burger and Fries, French Fries, Fries
R. Paul Shaheen
They've quit serving their delicious shakes in a tall glass when you dine-in. 😐
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hamburger, Burger and Fries, French Fries, Cheese Fries, Chili Cheese Fries
Alex V
The Steak n Shake experience has definitely changed. I find myself missing the authentic vintage feel and the diverse menu and promotions they offered just a few years back. Nevertheless, their burgers continue to be a highlight.
The service was sad, the cook took our order and it was just to computerized and the food was not worth what we paid for!
Atmosphere: 5
Food: 3
Service: 2
Eric Tesdall
Self serve kiosk and then asked for a tip. Ordered a medium onion rings and got three onion rings. I asked if that was what a medium onion rings was supposed to be and was told yes. The restaurant is clean and food is standard fast food.
Atmosphere: 4
Food: 3
Service: 1
Flavia Morris
Who else is pissed at Steak n Shake for cheating their customers with their “cheese fries”? They still show cheese fries on the menu, but instead, what you get when you order it is regular fries with a side cup of cheese sauce that’s not even enough to cover the fries. (I have pictures but there’s no button option to add photos) Regular fries with a half empty dipping cup of cheese sauce does not qualify as cheese fries. It requires cheese sauce to be ON all the fries as a topping like before. I used to make midnight runs to Steak n Shake just for this when the cravings hit. Sometimes I’d get a burger and a shake too. Those days are over. (Also they didn’t give me a receipt)
Came in pretty late, thinking they weren’t gonna let us come in because they were near closing. We asked a guy if we could dine In or if we needed to go. He said they were about to close but to go ahead and dine in, he did not rush us at all, food was very fresh. Place was very clean. His name is Pablo and he’s the reason we will return. Thank you for a great service
Atmosphere: 5
Food: 5
Service: 5
awesome burgers and the best fries ive ever had
Atmosphere: 5
Food: 5
Service: 5
Ordered my food and did not receive my entire order. Tried to call to get my order a cheese fries when the phone answered I was asked “what did I want” and when I said, “I want my full order” I was hung up on and after trying to redial, they left the phone off the hook. Went in person to get my food, they said they cannot give me my order of cheese fries, even though I showed my receipt and pictures of half meal in the bag, I was told I was welcome to buy a new order of fries
Atmosphere: 1
Food: 1
Service: 1
Steak ‘n Shake Review
Let me start by saying this: the food does be good, when it’s fresh. I genuinely enjoy the burgers, fries, and shakes, and it’s one of those spots I look forward to hitting up from time to time.
However, I’ve completely stopped using the drive-thru. Why? Because Steak ‘n Shake has a habit of precooking their burger patties and keeping them sitting in a metal container on the grill until someone places an order.
In other words, what’s supposed to be a made-to-order burger ends up being a reheated patty that’s been sitting around, not exactly the quality you expect.
So now, every time I go, I have to go inside and specifically ask them to put fresh patties on the grill. And to be fair, once they do, it’s always worth it, the food tastes how it should taste.
It’s just frustrating that I have to go through that extra step to make sure I’m not served a lukewarm, pre-cooked burger.
Bottom line:
If they’d stop pre-cooking the meat and stick to making everything fresh on the spot like the brand was built on, I’d be using that drive-thru regularly. Until then, I’ll keep walking inside and making the request because the food is good… when it’s fresh.
Atmosphere: 3
Food: 3
Service: 3
Spent 30$ for two ppl. And the food was Not what that was. Our burgers looked like they were thrown together, our order of onion rings were burnt. Overall, we were not happy and ended up getting a refund.
Atmosphere: 1
Food: 1
Service: 2
Prices are too high, and the scan for drinks thing is dumb. Forget the milkshakes in a glass. They left that in the past. Self-service order stations only. This used to be a restaurant where you ordered at the table. Now it's just an okayish fast food restaurant now.
Atmosphere: 1
Food: 4
Service: 1
This restaurant was a bit of a disappointment in the past, but we've been a couple times recently and it's been delicious. The FRIES! Oh my goodness, they will call me back!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, Burger and Fries, French Fries, Fries
They've quit serving their delicious shakes in a tall glass when you dine-in. 😐
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hamburger, Burger and Fries, French Fries, Cheese Fries, Chili Cheese Fries
The Steak n Shake experience has definitely changed. I find myself missing the authentic vintage feel and the diverse menu and promotions they offered just a few years back. Nevertheless, their burgers continue to be a highlight.
Atmosphere: 2
Food: 4
Service: 3
I can see why they are going bankrupt
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service was sad, the cook took our order and it was just to computerized and the food was not worth what we paid for!
Atmosphere: 5
Food: 3
Service: 2
Self serve kiosk and then asked for a tip. Ordered a medium onion rings and got three onion rings. I asked if that was what a medium onion rings was supposed to be and was told yes. The restaurant is clean and food is standard fast food.
Atmosphere: 4
Food: 3
Service: 1
Who else is pissed at Steak n Shake for cheating their customers with their “cheese fries”? They still show cheese fries on the menu, but instead, what you get when you order it is regular fries with a side cup of cheese sauce that’s not even enough to cover the fries. (I have pictures but there’s no button option to add photos) Regular fries with a half empty dipping cup of cheese sauce does not qualify as cheese fries. It requires cheese sauce to be ON all the fries as a topping like before. I used to make midnight runs to Steak n Shake just for this when the cravings hit. Sometimes I’d get a burger and a shake too. Those days are over.
(Also they didn’t give me a receipt)
Food: 2
Service: 2
Great service and good customer and food
Atmosphere: 5
Food: 5
Service: 5
The burgers were great the Chile not so well
Atmosphere: 3
Food: 3
Service: 3
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