Today was the second time visiting this location and I have to say that the young man that was helping me was nothing but respectful and polite. 180° from my first visit about a year ago. Young man is tall with wild hair, lol. Good job. Oh, and the sammy’s were great too!!
solly and pow
I live in summerfield florida and my app account got hacked and an order was placed at this restaurant, called this place to cancel the order and report fraud activity, dude ignored most of what i said, and in a rude tone said to call back in 15 minutes and hung up on me.
Marissa Villafranca
I place an order online since it was a big order and I knew it would take a while. I followed the app through process to when it will be ready. I got there at 4:50 when it said it was ready according to the app. It was not ready until 5:30 . There was only worker there and was way behind he was not rude but not courteous either. He didn't speak really at all i paid extra for things on sandwich and did not get put on it. I haven't been back there in years even though I live down the street so I thought I would give it a shot but I nothing has changed. Would not waste by time or money back there.
Atmosphere: 1
Food: 1
Service: 1
cliff duncan
1 employee, 3 people waiting with me, child working never looked up& never said a word, never acknowledged that I entered the store. Life’s too short for service like this. This is what killed BK
Atmosphere: 1
Food: 1
Service: 1
Stephanie Smith
This Subway unfortunately does not have fresh brewed tea, only unhealthy chemical options.
Stacey Sheffield
Went in today, 2nd time in a week. One Black & One White employee. They remembered me and my order from last time which was cool. Repeated everything back to me to make sure it was right. They both were very soft spoken and nice, even made me laugh with a joke. Sandwich was good AF too lol.
Atmosphere: 5
Food: 5
Service: 5
MakeIt Happen
Needs to be shut down, never has anything, workers not in uniform plus severely understaffed…. Why are they open for business? Cannot be making profit here
Atmosphere: 1
Food: 1
Service: 1
Devon McGrew
I hardly ever walk into this store to place an order, I always do it online because there is always one person working. Often times when I come in my order is never ready. Today I said that I would give them an extra 15 minutes before heading to the store to pick my order up. My order was supposed to be ready at 3:45 I arrived at 4 and my order wasn’t ready. Because I already paid for the order I waited in line to place the order I had already placed online. The purpose of me even placing an order online was so I wouldn’t have to wait in the line. I waited in line another additional 15 minutes before placing the order I had already placed online! I really need for this location to hire more people!
Meagan Thomson
One guy was on a phone call the whole time barely helping someone who i think is new. Took forever to get the guy in front of me and 2 half subs done. And there were flies all over the place
Atmosphere: 1
Food: 1
Service: 1
Destiny Spencer
I came in with my 3 boys for lunch Mother’s Day. Dakota was amazing and made my kids laugh which made the process a whole lot easier. He got 4 sandwiches made in 10 minutes. It probably was the best experience I’ve had with any subway. Will be coming back!
this is far the most cleanest subway i have been to with great customer service
Ashley Crouse
great fresh food and fast service
Quentin Lynn
I walked into Subway and approached the counter, where a slender employee with a ponytail—later identified as Chris—asked if I had a to-go order. I told him no. Without much of a greeting, he pointed at another employee, Jesse, and a receipt on the wall. Jesse began working on some sandwiches.
There was no “hello” or “welcome to Subway”—just straight to business. I stood there for about two minutes while Jesse made sandwiches and Chris sliced meat. Eventually, I asked Chris if I was going to be helped, to which he replied, “We’re working on your order.” I told him that he didn’t even know what my order was, since I hadn't placed one yet. He responded that he thought I had called in. I reminded him that I said I hadn’t. There was no apology—just silence as he turned back to what he was doing.
After that exchange, I gave my order to Jesse. While I waited, I noticed a sign that read “New Management.” I commented to Chris, who had his back to me, “If this is how you treat customers under new management, I’d hate to see how it was before.”
Chris replied, “It was a misunderstanding. If you don’t like it, you can go to another Subway.”
So I did. I walked out and took my business elsewhere.
Timmy Beaudoin
No eye contact, no food ready for pickup(ordered 20 minutes before I entered the store, the receipt of my mobile order was still attached to register mixed with a dozen other receipts, the guy working had no clue there was an order, didnt have steak for the order and was even after calling his manager, had to dispute a charge because payment wasn’t refunded.) Why is this place open?
Jessica Beltran
This is the worst subway I’ve been too . How you going to hire people that don’t even know what they are doing?. He took forever ,Asked for a nacho foot long and he looked all lost and didn’t even know what goes in it . He asked me if I want jalapeños I said yes and he didn’t even put them in and he took like several mins to ring me up bc he couldn’t find the button for the nachos….
Today was the second time visiting this location and I have to say that the young man that was helping me was nothing but respectful and polite. 180° from my first visit about a year ago.
Young man is tall with wild hair, lol. Good job. Oh, and the sammy’s were great too!!
I live in summerfield florida and my app account got hacked and an order was placed at this restaurant, called this place to cancel the order and report fraud activity, dude ignored most of what i said, and in a rude tone said to call back in 15 minutes and hung up on me.
I place an order online since it was a big order and I knew it would take a while. I followed the app through process to when it will be ready. I got there at 4:50 when it said it was ready according to the app. It was not ready until 5:30 . There was only worker there and was way behind he was not rude but not courteous either. He didn't speak really at all i paid extra for things on sandwich and did not get put on it. I haven't been back there in years even though I live down the street so I thought I would give it a shot but I nothing has changed. Would not waste by time or money back there.
Atmosphere: 1
Food: 1
Service: 1
1 employee, 3 people waiting with me, child working never looked up& never said a word, never acknowledged that I entered the store. Life’s too short for service like this. This is what killed BK
Atmosphere: 1
Food: 1
Service: 1
This Subway unfortunately does not have fresh brewed tea, only unhealthy chemical options.
Went in today, 2nd time in a week. One Black & One White employee. They remembered me and my order from last time which was cool. Repeated everything back to me to make sure it was right. They both were very soft spoken and nice, even made me laugh with a joke. Sandwich was good AF too lol.
Atmosphere: 5
Food: 5
Service: 5
Needs to be shut down, never has anything, workers not in uniform plus severely understaffed…. Why are they open for business? Cannot be making profit here
Atmosphere: 1
Food: 1
Service: 1
I hardly ever walk into this store to place an order, I always do it online because there is always one person working. Often times when I come in my order is never ready. Today I said that I would give them an extra 15 minutes before heading to the store to pick my order up. My order was supposed to be ready at 3:45 I arrived at 4 and my order wasn’t ready. Because I already paid for the order I waited in line to place the order I had already placed online. The purpose of me even placing an order online was so I wouldn’t have to wait in the line. I waited in line another additional 15 minutes before placing the order I had already placed online! I really need for this location to hire more people!
One guy was on a phone call the whole time barely helping someone who i think is new. Took forever to get the guy in front of me and 2 half subs done. And there were flies all over the place
Atmosphere: 1
Food: 1
Service: 1
I came in with my 3 boys for lunch Mother’s Day. Dakota was amazing and made my kids laugh which made the process a whole lot easier. He got 4 sandwiches made in 10 minutes. It probably was the best experience I’ve had with any subway. Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
this is far the most cleanest subway i have been to with great customer service
great fresh food and fast service
I walked into Subway and approached the counter, where a slender employee with a ponytail—later identified as Chris—asked if I had a to-go order. I told him no. Without much of a greeting, he pointed at another employee, Jesse, and a receipt on the wall. Jesse began working on some sandwiches.
There was no “hello” or “welcome to Subway”—just straight to business. I stood there for about two minutes while Jesse made sandwiches and Chris sliced meat. Eventually, I asked Chris if I was going to be helped, to which he replied, “We’re working on your order.” I told him that he didn’t even know what my order was, since I hadn't placed one yet. He responded that he thought I had called in. I reminded him that I said I hadn’t. There was no apology—just silence as he turned back to what he was doing.
After that exchange, I gave my order to Jesse. While I waited, I noticed a sign that read “New Management.” I commented to Chris, who had his back to me, “If this is how you treat customers under new management, I’d hate to see how it was before.”
Chris replied, “It was a misunderstanding. If you don’t like it, you can go to another Subway.”
So I did. I walked out and took my business elsewhere.
No eye contact, no food ready for pickup(ordered 20 minutes before I entered the store, the receipt of my mobile order was still attached to register mixed with a dozen other receipts, the guy working had no clue there was an order, didnt have steak for the order and was even after calling his manager, had to dispute a charge because payment wasn’t refunded.) Why is this place open?
This is the worst subway I’ve been too . How you going to hire people that don’t even know what they are doing?. He took forever ,Asked for a nacho foot long and he looked all lost and didn’t even know what goes in it . He asked me if I want jalapeños I said yes and he didn’t even put them in and he took like several mins to ring me up bc he couldn’t find the button for the nachos….
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