Food was good. As a chef I love quality ingredients and a well executed recipe. People there have done there best to provide a good atmosphere and always make me feel like they are family!!
The manager porcha is awesome great service and fresh food
Atmosphere: 5
Food: 5
Service: 5
Joyce Woods
I am so frustrated with Subway. There is only one subway I can go to that's actually good and employees are great and yet most times they don't accept promos online. I've ordered from several other in the area of West and Southwest Fort Worth and every single one has been the same. The employees are just horrible and the food is made carelessly and I think purposely wrong. Today I went to the one on Trail Lake and I20 and it's just unbelievable how nonshalantly rude that girl was not to mention the food was wrong and horrible. My first time using that location in search for a better experience and of course I will not be returning. I might just give up on Subway altogether. I'm sure alot of these experiences has been dropping their business. Franchises or not it's just redicilous that people have no integrity or character anymore working a job or living life. Sad ?
Atmosphere: 1
Food: 1
Service: 1
Rubiel Mmm monrroy
Very bad service, whoever served us had a bad attitude towards us, very rude, zero recommendations ?
Lucy Blanton
I am beyond grateful to have worked at the Trail Lake subway for a little while. I had a wonderful manager who I won't name publicly, but I want her to know she is appreciated. I usually worked alone but when I got to work with my coworkers I had a great time. The people were almost always friendly and everyone else on the team really does care about the quality of the food and customer service so make sure to stop in and say hi! Also fill out the survey on your receipt for free cookies! Leave a good tip! Cheers!
The sandwich was good but I admit I should have went at a better time. I had the ultimate B.M.T. and it was during lunch rush so I wasn't the only person who had Subway on my mind. There were two employees but I believe one was a manager or supervisor. The other one appeared to be younger in age, and I think her base said "Tasha." One thing I noticed she kept doing was rolling her eyes at the customers. She didn't do it during my transaction but I observed her doing it to others. She's young so she has time to grow up and mature for the job she was hired for. Other than her behavior, no complaints about the experience. I should have taken a photo of her to put on here.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian B M T
Whitney Arnold
I highly recommend coming to this subway! I just received the best customer service I ever had at a subway. I had a very nice lady help me with my order. She takes pride in her job and it shows. I ordered a sandwich with one half different than the other and she offered to wrap it separately. My kids wanted chocolate cookies and I didn’t see any in the case so I asked her and she got me fresh ones that were just made. You can tell she goes above and beyond at her job and she does it with a smile on her face and a great attitude! I wish I got her name but this location is lucky to have such a great employee who cares about their job!!
Armando Guerrero
I will stop going to this place they don't respect work hours... very poor food... and a lot of time to be served when there are no customers.
Atmosphere: 4
Food: 1
Service: 2
Tim Vasil
Went to get three 6 inch subs. After waiting on a huge order in front of me the only lady working there tells the door dash guy who came in after me she has to make mine but and it’s a big but. She finds out I need three 6inch sandwiches. She knows I’m in a time crunch. Says sorry I have to do door dash order first. I had run out of time to wait. Waited 15 minutes on order in front of me already. Walked out disappointed and total waist of time. 4/6/2023. Won’t go there ever again.
The staff was awesome and very patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Bacon Ranch Melt, Ultimate Meatball Marinara, Oven Roasted Turkey, Cookies
amazing survive!!?
Atmosphere: 5
Food: 5
Service: 5
The best at everything and that’s why i go back!
Atmosphere: 5
Food: 5
Service: 5
Amazing costumer service.
Atmosphere: 5
Food: 5
Service: 5
Food was good. As a chef I love quality ingredients and a well executed recipe. People there have done there best to provide a good atmosphere and always make me feel like they are family!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmeal Raisin, Chicken & Bacon Ranch Melt
The workers were wonderful to me, the atmosphere was very nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Footlong Cookie, Chicken & Bacon Ranch Melt, Rotisserie-Style Chicken, Oven Roasted Turkey, Cookies, Grilled Chicken
The manager porcha is awesome great service and fresh food
Atmosphere: 5
Food: 5
Service: 5
I am so frustrated with Subway. There is only one subway I can go to that's actually good and employees are great and yet most times they don't accept promos online. I've ordered from several other in the area of West and Southwest Fort Worth and every single one has been the same. The employees are just horrible and the food is made carelessly and I think purposely wrong. Today I went to the one on Trail Lake and I20 and it's just unbelievable how nonshalantly rude that girl was not to mention the food was wrong and horrible. My first time using that location in search for a better experience and of course I will not be returning. I might just give up on Subway altogether. I'm sure alot of these experiences has been dropping their business. Franchises or not it's just redicilous that people have no integrity or character anymore working a job or living life. Sad ?
Atmosphere: 1
Food: 1
Service: 1
Very bad service, whoever served us had a bad attitude towards us, very rude, zero recommendations ?
I am beyond grateful to have worked at the Trail Lake subway for a little while. I had a wonderful manager who I won't name publicly, but I want her to know she is appreciated. I usually worked alone but when I got to work with my coworkers I had a great time. The people were almost always friendly and everyone else on the team really does care about the quality of the food and customer service so make sure to stop in and say hi! Also fill out the survey on your receipt for free cookies! Leave a good tip! Cheers!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The sandwich was good but I admit I should have went at a better time. I had the ultimate B.M.T. and it was during lunch rush so I wasn't the only person who had Subway on my mind. There were two employees but I believe one was a manager or supervisor. The other one appeared to be younger in age, and I think her base said "Tasha." One thing I noticed she kept doing was rolling her eyes at the customers. She didn't do it during my transaction but I observed her doing it to others. She's young so she has time to grow up and mature for the job she was hired for. Other than her behavior, no complaints about the experience. I should have taken a photo of her to put on here.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Italian B M T
I highly recommend coming to this subway! I just received the best customer service I ever had at a subway. I had a very nice lady help me with my order. She takes pride in her job and it shows. I ordered a sandwich with one half different than the other and she offered to wrap it separately. My kids wanted chocolate cookies and I didn’t see any in the case so I asked her and she got me fresh ones that were just made. You can tell she goes above and beyond at her job and she does it with a smile on her face and a great attitude! I wish I got her name but this location is lucky to have such a great employee who cares about their job!!
I will stop going to this place they don't respect work hours... very poor food... and a lot of time to be served when there are no customers.
Atmosphere: 4
Food: 1
Service: 2
Went to get three 6 inch subs. After waiting on a huge order in front of me the only lady working there tells the door dash guy who came in after me she has to make mine but and it’s a big but. She finds out I need three 6inch sandwiches. She knows I’m in a time crunch. Says sorry I have to do door dash order first. I had run out of time to wait. Waited 15 minutes on order in front of me already. Walked out disappointed and total waist of time. 4/6/2023. Won’t go there ever again.
Love here just slow with 1 employee