The Savannah Grill at Fort Worth Zoo

I am appalled by the way an employee at this zoo treated my autistic child. This is supposed to be an educational environment, yet the lack of awareness and empathy we experienced shows a glaring failure in staff training and basic human understanding. My son, who is on the autism spectrum, was simply observing the Interactive petting exhibit in MOLA which this is something very normal for a child with sensory differences. Instead of using any kind of compassionate or appropriate approach, the staff member stood there staring him down, clearly expecting him to “get” social cues that he neurologically isn’t wired to pick up on. This wasn’t just awkward it was completely inappropriate and unkind. When I clearly explained that my son is autistic and doesn’t always respond like a neurotypical child, this woman shrugged it off like it wasn’t a big deal. No apology, no acknowledgement—just complete dismissal, as if she had handled the situation correctly. She didn’t. And it matters. If you work with the public especially in an environment where you engage with children you have a responsibility to understand autism. Period. It is unacceptable for any staff member to be so uninformed and unprepared to interact respectfully with neurodivergent individuals. This was not just a bad experience it was harmful, and completely avoidable with the right training. This place must implement mandatory autism and neurodiversity training for all employees immediately. The public includes autistic children. We exist. And our children deserve to be treated with dignity, understanding, and respect. Until that happens, I cannot recommend this zoo to any family, especially those with children who learn or experience the world differently. Do better.

Has always been the best since I was a kid who visited the zoo lots of times over the years.

Very nice wait time kinda long

Atmosphere: 5

Food: 4

Service: 4

Allowing 85 schools to do a field trip here in one day is insane, not to mentionedtion a safety hazard. Definitely care more about the money than the experience of their guests. Shame on them.

Children with disabilities deserve the same opportunities afforded to those without disabilities.

Why, Forth Worth Zoo, are you violating the Americans with Disabilities Act by not allowing special needs children to your zoo camp with their aids? Do better and follow the law.

Excelente lugar limpio y organizado

It was amazing it was my first time being there and I throughly enjoyed myself! I would recommend anyone who hasn’t gone take a visit there or if you’re passing through in the area check it out! 10/10 experience.

Cashier went to the back without taking my order and had me waiting for 15 minutes! There was 2 windows and the other window was just filled with people complaining about how slow the service was. Very frustrating experience, rather not eat here at the zoo.

Atmosphere: 1

Food: 1

Service: 1

Super slow

$32 for two JR burgers from sonic basically. And very hard fries. I wouldn’t recommend but what do you expect for zoo food I guess. The lady was nice who helped us though.

Super slow