Who do I have to talk to just to get my order right one time in the past few years? Like, is there a note on the screen that specifically says to screw this guy's order up, or are they just that consistently inconsistent? 'cause you're screwing my kids orders up too, and I don't know how you do that to a happy meal. What's broken this time? The screen, the mic, the manager's earpiece? Roll your window down and play the game. Fortunately, the food comes on a truck, so it's hard to mess that up. Everything else has just gone downhill since the name changed on that front door. You don't have to care now, but this town is growing and it won't be too long before there's more than two late night eateries. After checking the reviews, we're just helping a nonexistent owner pad the pockets. I'm done with this Sonic and any other with that name on the door. You don't care, I don't care.
Oh, and the classic response verbatim to a response in Missouri. So theres certainly no human reading these. If you actually cared, YOU would have changed something with all the reviews. Why do we need to call a 800 number for YOU to realize you are doing something wrong when it's clearly stated in these reviews? I don't know. Maybe you prefer listening over reading. Simply drive an hour in any cardinal direction, and you'll find a sonic with stellar reviews, being operated by uneducated individuals that 60% of Texas labels as thugs. If they can do it, why can't you? You've had years of poor reviews, and you're still failing to meet the lowest bar set. Maybe we can get a Storms or something after you're gone. Never thought I'd have "i miss the Neutze's" on my bingo card but hey, it's 2025.
Atmosphere: 3
Food: 1
Service: 1
Debra Bernosky
We waited ten plus minutes before we were able to order. Slow, slow, slow!! Not busy at all maybe five cars.
Service: 1
Chapian Butch Brooks
It's a hit or miss place. All I can say is you better check your order before you drive all the way home.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Beef Hot Dog, Tots, Onion Rings
Adam Stackhouse
Not sure what changed about this place as I hadn't been in a few years. But heard rumors that it had changed and they were right! Thank you sonic for providing good food and good service! Might just need the best fast food in town now!
Atmosphere: 5
Food: 5
Service: 5
Randy Reasoner
The wag cup is highly recommend by our pupps
Atmosphere: 4
Food: 4
Service: 4
Kirk Kinley
Picked up takeout and found out after I got home that they didn't get the order correct.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Tots
Animesh D
Small drive thru with congested driveway. Sonic food is good but service time is slow. The burger quality is nice and there’s always a wait time while picking up the order. The beverage is tasty and overall restaurant health looks good.
whoever the guys were working tonight were amazing! they were super nice and the blast i got is super good? definitely the best service ive had at sonic since moving to fred
Atmosphere: 5
Food: 5
Service: 5
Johnny Chinga
I have to say that Sonic outdid themselves today. Burger was sooo juicy and delicious! Onion rings were the best I've ever had....nice and crunchy!! 5 ? Keep up the awesome work Sonic in Fredericksburg.
Went to sonic to get my daughter some dinner. I gave the runner $21 so I could get a 10 back because my amount was $11. I even told her I would like A $10 bill back, please. After she fumbled with the money in her money pouch, she hands me a bunch of bills folded in half, didn’t count it to me or anything. She walks off extremely quickly as I am having to sit there to unfold each bill to see if she gave me the right amount back because she did not give me a $10 back. she gave me nine dollars back instead of 10. I had a dollar to tip her. She apparently felt the need to tip herself . I cannot stand people like this. The economy is hard enough and what if I was someone that couldn’t afford to tip and just needed food for my kid. Management really needs to stress this to his employees.
Jennifer Tatom
I was in town for 5 days. I ordered the same drink 3 times and they never got it right. I order it all over Texas with no issues but here they just kept throwing strawberries and lemons in water with no mango or peach flavoring. So I switched to something else and they still got it wrong.
Atmosphere: 3
Food: 2
Service: 2
Bertin Lopez
They gave me this dryed burnt pice of chicken for my sandwich Wow, never ordering food from here again
Atmosphere: 1
Food: 1
Service: 5
Becky Sherron
Very stingy every time I ask for extra I don't even get hardly anything and I'm paying extra
Atmosphere: 1
Food: 1
Service: 1
Bobbi McJunkins
We did a mobil order for our half priced drinks. We always order flavored water and my daughter wanted to try one of the new slashes. Well our waters were hardly flavored if at all and the slush my daughter got was supposed to has strawberry puree and all it had was seeds. Highly disappointed in this location.
Who do I have to talk to just to get my order right one time in the past few years? Like, is there a note on the screen that specifically says to screw this guy's order up, or are they just that consistently inconsistent? 'cause you're screwing my kids orders up too, and I don't know how you do that to a happy meal. What's broken this time? The screen, the mic, the manager's earpiece? Roll your window down and play the game. Fortunately, the food comes on a truck, so it's hard to mess that up. Everything else has just gone downhill since the name changed on that front door. You don't have to care now, but this town is growing and it won't be too long before there's more than two late night eateries. After checking the reviews, we're just helping a nonexistent owner pad the pockets. I'm done with this Sonic and any other with that name on the door. You don't care, I don't care.
Oh, and the classic response verbatim to a response in Missouri. So theres certainly no human reading these. If you actually cared, YOU would have changed something with all the reviews. Why do we need to call a 800 number for YOU to realize you are doing something wrong when it's clearly stated in these reviews? I don't know. Maybe you prefer listening over reading. Simply drive an hour in any cardinal direction, and you'll find a sonic with stellar reviews, being operated by uneducated individuals that 60% of Texas labels as thugs. If they can do it, why can't you? You've had years of poor reviews, and you're still failing to meet the lowest bar set. Maybe we can get a Storms or something after you're gone. Never thought I'd have "i miss the Neutze's" on my bingo card but hey, it's 2025.
Atmosphere: 3
Food: 1
Service: 1
We waited ten plus minutes before we were able to order. Slow, slow, slow!! Not busy at all maybe five cars.
Service: 1
It's a hit or miss place. All I can say is you better check your order before you drive all the way home.
Atmosphere: 5
Food: 2
Service: 4
Recommended dishes: Beef Hot Dog, Tots, Onion Rings
Not sure what changed about this place as I hadn't been in a few years. But heard rumors that it had changed and they were right!
Thank you sonic for providing good food and good service! Might just need the best fast food in town now!
Atmosphere: 5
Food: 5
Service: 5
The wag cup is highly recommend by our pupps
Atmosphere: 4
Food: 4
Service: 4
Picked up takeout and found out after I got home that they didn't get the order correct.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Tots
Small drive thru with congested driveway. Sonic food is good but service time is slow. The burger quality is nice and there’s always a wait time while picking up the order. The beverage is tasty and overall restaurant health looks good.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Mozzarella Sticks, Sandwich, Popcorn Chicken
whoever the guys were working tonight were amazing! they were super nice and the blast i got is super good? definitely the best service ive had at sonic since moving to fred
Atmosphere: 5
Food: 5
Service: 5
I have to say that Sonic outdid themselves today. Burger was sooo juicy and delicious! Onion rings were the best I've ever had....nice and crunchy!! 5 ? Keep up the awesome work Sonic in Fredericksburg.
Atmosphere: 4
Food: 5
Service: 4
Worst customer service ever
Restaurantji Recommends
Went to sonic to get my daughter some dinner. I gave the runner $21 so I could get a 10 back because my amount was $11. I even told her I would like A $10 bill back, please. After she fumbled with the money in her money pouch, she hands me a bunch of bills folded in half, didn’t count it to me or anything. She walks off extremely quickly as I am having to sit there to unfold each bill to see if she gave me the right amount back because she did not give me a $10 back. she gave me nine dollars back instead of 10. I had a dollar to tip her. She apparently felt the need to tip herself . I cannot stand people like this. The economy is hard enough and what if I was someone that couldn’t afford to tip and just needed food for my kid. Management really needs to stress this to his employees.
I was in town for 5 days. I ordered the same drink 3 times and they never got it right. I order it all over Texas with no issues but here they just kept throwing strawberries and lemons in water with no mango or peach flavoring. So I switched to something else and they still got it wrong.
Atmosphere: 3
Food: 2
Service: 2
They gave me this dryed burnt pice of chicken for my sandwich Wow, never ordering food from here again
Atmosphere: 1
Food: 1
Service: 5
Very stingy every time I ask for extra I don't even get hardly anything and I'm paying extra
Atmosphere: 1
Food: 1
Service: 1
We did a mobil order for our half priced drinks. We always order flavored water and my daughter wanted to try one of the new slashes. Well our waters were hardly flavored if at all and the slush my daughter got was supposed to has strawberry puree and all it had was seeds. Highly disappointed in this location.
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