Braum's Ice Cream & Dairy Store

The ice cream was good! Creamy with good flavor. I did not get a good vibe just walking in and not knowing what the place was like. It was dimly lit. The staff seemed preoccupied and wasn't engaging. I came for the ice cream and it was great!

If I could put zero stars, I would. I don’t know how this establishment trains their staff, but they need to do so much better at hiring respectful young teenagers and teaching them to treat customers with utmost respect. Two girls, a blonde and a ginger, were being extremely disrespectful and unprofessional. They looked at me and my friends in disgust and laughed as us for no reason. We confronted them because we don’t tolerate disrespect like that and they laughed after we asked them if they had an issue. They looked very young like 14-15 which means that your hiring age might be around that range. Maybe try to hire more intellectually mature and respectful teenagers next time.
Edit: We called 10 times to discuss this issue and NO ONE answered the phone. That isn’t good customer service and unprofessional on behalf of the staff team.

I’m writing this to share a very unpleasant experience my friends and I had. While spending time at braun’s in frisco—two teenage girls repeatedly laughed at us and made rude comments. Their behavior was unkind and unnecessary, turning what should have been a fun outing into something uncomfortable and upsetting.

It wasn’t just a quick giggle or misunderstanding—it felt intentional. My friends and I tried to ignore it, but the way they looked at us and kept laughing made it clear they were trying to embarrass us. No one deserves to be treated like that, especially in a public place where everyone should feel welcome and respected.

I hope management/staff (or whoever is relevant) will be more attentive in the future so that others don’t have to go through the same experience. Everyone deserves basic respect, and it’s disappointing when people choose to act otherwise.

Nobody can beat their pricing and their ice creams are the best! The convenience of being able to go in and come out for quick grabs is what I love most about Braums.

Best cheeseburger I've had in a good while and also nice ppl.
They even make their salads look pretty.
I think this is probably the best Braums.

Good place to buy A2 milk.

Always a joy to visit! Y’all still have the best shakes around.

Very good

Excellent options at right price

Good quality A2 milk and good restaurant.

Always great !

Not sure what’s up with this location, but it’s been pretty inconsistent in services. It’s a gamble whether or not they’ll have the flavor you’re looking for, drive thru is broken, and facilities are dirty. Consistent in being disappointing.

I’m writing to share my recent experience at Brumb’s that left me very disappointed. The customer service I received from an employee named Valerie was unacceptable.

When I placed my order, I clearly asked for a cup, but was given a cone instead. While Valerie did correct the mistake, she did so without saying a single word to us—no greeting, no apology, no acknowledgment at all. It was extremely awkward and made us feel ignored.

What made the situation even more uncomfortable is that we saw Valerie chatting and being friendly with the customers ahead of us, and again with the customers after us as we were driving away. It felt personal and very off-putting.

I’ve always enjoyed visiting Brumb’s, but this experience made me reconsider. I hope this feedback can be used to ensure all customers receive the same respectful and friendly treatment, regardless of who they are.

98% of the time, I get a Butterfinger Mix. I did this time. After about 3-4 spoon fills i guessed whether it was BF or not. I took it back to counter. Gentlemen said it was Peanut Butter Cup. They made me a new one. It was the same thing. It took a little while to decide that it wasn't BF. They offered to make it again. I said no. I didn't think a third time was going to be the charm.

Great place to go after school for kids