Had an absolute horrid experience at this location. The young woman, Hannah, does not deserve to be at this location, or any location for that matter. Please get rid of her, her attitude is abysmal
Atmosphere: 1
Food: 1
Service: 1
Daniel Caldwell
I really just came here because I needed a spot I could plug in and use my laptop to get some work done. Several booths have outlets, and I really appreciate the accommodation.
Atmosphere: 5
Service: 5
Kendal Elsher
My recent visit to this Chick-fil-A Frisco lakes was exceptionally disappointing, largely due to the conduct of an employee named Hannah, who took my order outside. Her demeanor was unprofessional to the point of being startling. She appeared visibly irritated, rushed through the interaction, and provided no basic courtesies that are typically standard at this establishment. Hannah did not acknowledge me properly, did not confirm my order, and made the process feel more like an inconvenience to her than a service to a customer. The complete lack of attentiveness and respect set an extremely negative tone for the entire visit. Chick-fil-A usually prides itself on hospitality and consistent service, but this experience reflected neither. I left feeling frustrated and frankly bewildered that such behavior was permitted. I sincerely hope management addresses this issue immediately. I will not be returning.
Atmosphere: 1
Food: 4
Service: 1
Wayne A Payton I.
Always 5 stars across the board. I love Chick-fil-A.
Atmosphere: 5
Food: 5
Service: 5
Sara Rasgado
Its chick fil a, they're always great
Atmosphere: 5
Food: 5
Service: 5
Emma K
I honestly cannot believe how awful my visit to this Chick-fil-A was. I’ve always known Chick-fil-A for good service, but whatever happened today completely destroyed that image. A worker named Hannah took my order outside around 5:30pm, November 20th, and it was by far the worst customer-service experience I’ve ever had at any fast-food place.
First of all, she acted like she didn’t want to be there at all—rolling her eyes, rushing through my order, and giving me attitude when I asked a simple question. She kept cutting me off while I was trying to speak, and it felt like I was inconveniencing her by literally just ordering food. Then she repeated my order wrong multiple times, still annoyed, like it was somehow my fault. At this point I was already uncomfortable and honestly debating leaving.
To make everything even worse, the energy was just terrible—rude, impatient, and completely unprofessional. I’ve never had an employee make me feel so dismissed and disrespected
Atmosphere: 1
Food: 2
Service: 1
Andre Pureco
Staff it’s just great, you can tell by the way they interact and the manager was so nice helping us with an umbrella cause it was pouring. The peppermint shake it’s amazing and they were supper nice and super quick, clean and great.
Love love love
Atmosphere: 5
Food: 5
Service: 5
Always a fast and friendly drive through. Food was exactly as expected, service was polite and quick, as with all locations my visit was great.
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Chicken Sandwich
Had an absolute horrid experience at this location.
The young woman, Hannah, does not deserve to be at this location, or any location for that matter. Please get rid of her, her attitude is abysmal
Atmosphere: 1
Food: 1
Service: 1
I really just came here because I needed a spot I could plug in and use my laptop to get some work done.
Several booths have outlets, and I really appreciate the accommodation.
Atmosphere: 5
Service: 5
My recent visit to this Chick-fil-A Frisco lakes was exceptionally disappointing, largely due to the conduct of an employee named Hannah, who took my order outside. Her demeanor was unprofessional to the point of being startling. She appeared visibly irritated, rushed through the interaction, and provided no basic courtesies that are typically standard at this establishment. Hannah did not acknowledge me properly, did not confirm my order, and made the process feel more like an inconvenience to her than a service to a customer. The complete lack of attentiveness and respect set an extremely negative tone for the entire visit. Chick-fil-A usually prides itself on hospitality and consistent service, but this experience reflected neither. I left feeling frustrated and frankly bewildered that such behavior was permitted. I sincerely hope management addresses this issue immediately. I will not be returning.
Atmosphere: 1
Food: 4
Service: 1
Always 5 stars across the board. I love Chick-fil-A.
Atmosphere: 5
Food: 5
Service: 5
Its chick fil a, they're always great
Atmosphere: 5
Food: 5
Service: 5
I honestly cannot believe how awful my visit to this Chick-fil-A was. I’ve always known Chick-fil-A for good service, but whatever happened today completely destroyed that image. A worker named Hannah took my order outside around 5:30pm, November 20th, and it was by far the worst customer-service experience I’ve ever had at any fast-food place.
First of all, she acted like she didn’t want to be there at all—rolling her eyes, rushing through my order, and giving me attitude when I asked a simple question. She kept cutting me off while I was trying to speak, and it felt like I was inconveniencing her by literally just ordering food. Then she repeated my order wrong multiple times, still annoyed, like it was somehow my fault. At this point I was already uncomfortable and honestly debating leaving.
To make everything even worse, the energy was just terrible—rude, impatient, and completely unprofessional. I’ve never had an employee make me feel so dismissed and disrespected
Atmosphere: 1
Food: 2
Service: 1
Staff it’s just great, you can tell by the way they interact and the manager was so nice helping us with an umbrella cause it was pouring.
The peppermint shake it’s amazing and they were supper nice and super quick, clean and great.
Atmosphere: 5
Food: 5
Service: 5
Good food
Restaurantji Recommends
They keep giving me me pickles. I don’t like pickles or a chicken sandwich once our review from Mona member.
Great food, amazing staff. Love coming to the location.
Atmosphere: 5
Food: 5
Service: 5
As always polite. Thanked me. Good food.
Atmosphere: 5
Food: 5
Service: 5
Great chic fil a. Playground is a bonus.
Atmosphere: 5
Food: 5
Service: 5
great service good food
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