Came here for dinner and it started with chips and salsa which was immediately very spicy with no warning and I had sit there and wait for drinks with a burning mouth. By our waiters own admission the salsa isn't even consistent in how its prepared. Our table order an appetizer ($9) for what amounted to a bowl of cheese and when we got the entrees I realized that they just had put Pico on about everything. Please go anywhere else
I’ve had multiple issues with this particular location so I tend to avoid it. Decided to give it one last try for dinner and our server Jorge was AMAZING! Super sweet, very attentive and genuinely made our experience better.
Atmosphere: 4
Food: 5
Service: 5
Amber Lynn
We waited about 40 minutes from walking in... definitely recommend a reservation on the weekends. Food was amazing, service was pretty good.
Atmosphere: 5
Food: 5
Service: 5
Lauren R
To start - this is my favorite Mexican restaurant food taste wise. The issue is, I order takeout once a week from here either pick up or Uber eats and every single time without fail the order is wrong. I can’t order it on Uber eats anymore because I’m not able to check the water and correct it.
At least when I pick up, I can correct it and the managers will make it right. But it’s every single time, every single week. The order is either missing a component of it or isn’t what I asked for. They have no attention to detail with take out and you will not get what you order.
Whether it’s the combida deluxe and you don’t get the queso, you order beef enchiladas and you get cheese, they’re missing the toppings on the upgraded queso and you just get regular queso. Like it’s always something no matter what.
I hope that you guys work on this.
Jasmine Lewis
We had a catering today, the packaging was perfect. Everything was labeled the food was delicious, beans were packed with flavors. Very satisfied highly recommended for parties and events!!!
Food: 5
Service: 5
Tyler Mcfarlin
They should discontinue seating people in their work area. We were sat as a family right next to th table where there have 5 staff member yelling across the room sorting silverware. Extremely loud metal on metal ambient noise and the staff goofing around is not how I want to eat with my family. Then to act like it’s a crazy ride request to be moved to a different room. Pass on that.
Service: 1
SK
The food is amazing. Its such a great rich tex mex flavor! Our grandson ordered the kids meal tacos and it came with a drink, a side, and an orange push pop for dessert!.He was thrilled.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco \u0026 Enchilada Combo
Chelsea Hargrove
I used an external service to order their catering and the delivery driver refused to take the order. However, the GM Andrew W. stepped up and delivered it and saved the day!
We got the steak and chicken fajitas and they were excellent! The meat was tender and seasoned very well.
The waiters were talking about how people were acting in front of us and they would also talk about us asking them not to say a certain thing. Overall I think it was very unprofessional of them and they weren’t doing anything I would understand if it was only one of them up here.
Atmosphere: 1
Service: 1
JO JAV
We go to Chuys 2 or 3x a month because we love the sauces and the food. After a long trip we decided to have a to go because kids were craving. We went online to order the regular stuff we usaully love total to $64 but there was no option for chips and salsa. So we decided to call in to add to our order because it should be free. The girl we spoke with said we charge for the sauces. Unbelievable. When we dine in chips and salsa are free now you charge us for to go. Can you explain to us difference and logic why we can’t get our chips and salsa for free its absurb and deceiving to us customers who always are regulars there. For us, its not fair to be charge when we get it for me when we dine in. We wanted to speak with the manager and Eli the so called manager was extremely rude, arrogrant, and incompetent. Explaining our side and cuts us off while we speak and saying its our policy. Are you serious? This guy needs to know what customer service is, an embarrasment for the institution. We cancelled our order because we dont want to deal with managers who cannot fix problem for customers but instead he is problem of the institution. Well, we called Chuys Plano order online and gave them a call to ask for chips and salsa on the side and you know what they said “ that comes with your order and I will give you guys 2 sauces each” no if’s and but”s which is a true par excellance customer service and that blew our minds. Kids are happy we got our food and of course chips and salsa. That Chuys Frisco manager ELI needs to learn from Chuys Plano manager. Again He is an embarrassment to your institution! But Chuys, we still love your food. We gave a 1 because of our experience with service.
Atmosphere: 1
Food: 1
Service: 1
Jenna Lee
I usually come around dinner time, so maybe it's inevitable - but I get consistently wrong orders. Last time, they forgot the Boom Boom sauce on my Chicka Chicka Boom Boom and offered a gift card in return. I haven't received it yet, and it's been over a week. So, food is ok and service is meh.
Food: 3
Service: 2
rahul pula
Loved the veggie enchiladas with creamy green chile sauce and chicken quesadilla. The quesadilla tortilla was quite diff and tasty.
Atmosphere: 5
Food: 5
Service: 5
Julie Humphreys
James was a wonderful waiter. Very attentive. Always kept our drinks filled up. Definitely a “10”. Food was fantastic too.
Came here for dinner and it started with chips and salsa which was immediately very spicy with no warning and I had sit there and wait for drinks with a burning mouth. By our waiters own admission the salsa isn't even consistent in how its prepared. Our table order an appetizer ($9) for what amounted to a bowl of cheese and when we got the entrees I realized that they just had put Pico on about everything. Please go anywhere else
Atmosphere: 1
Food: 1
Service: 1
Food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso, Taco \u0026 Enchilada Combo
Great food.!
Atmosphere: 5
Food: 5
Service: 5
I’ve had multiple issues with this particular location so I tend to avoid it. Decided to give it one last try for dinner and our server Jorge was AMAZING! Super sweet, very attentive and genuinely made our experience better.
Atmosphere: 4
Food: 5
Service: 5
We waited about 40 minutes from walking in... definitely recommend a reservation on the weekends. Food was amazing, service was pretty good.
Atmosphere: 5
Food: 5
Service: 5
To start - this is my favorite Mexican restaurant food taste wise. The issue is, I order takeout once a week from here either pick up or Uber eats and every single time without fail the order is wrong. I can’t order it on Uber eats anymore because I’m not able to check the water and correct it.
At least when I pick up, I can correct it and the managers will make it right. But it’s every single time, every single week. The order is either missing a component of it or isn’t what I asked for. They have no attention to detail with take out and you will not get what you order.
Whether it’s the combida deluxe and you don’t get the queso, you order beef enchiladas and you get cheese, they’re missing the toppings on the upgraded queso and you just get regular queso. Like it’s always something no matter what.
I hope that you guys work on this.
We had a catering today, the packaging was perfect. Everything was labeled the food was delicious, beans were packed with flavors. Very satisfied highly recommended for parties and events!!!
Food: 5
Service: 5
They should discontinue seating people in their work area. We were sat as a family right next to th table where there have 5 staff member yelling across the room sorting silverware. Extremely loud metal on metal ambient noise and the staff goofing around is not how I want to eat with my family. Then to act like it’s a crazy ride request to be moved to a different room. Pass on that.
Service: 1
The food is amazing. Its such a great rich tex mex flavor! Our grandson ordered the kids meal tacos and it came with a drink, a side, and an orange push pop for dessert!.He was thrilled.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco \u0026 Enchilada Combo
I used an external service to order their catering and the delivery driver refused to take the order. However, the GM Andrew W. stepped up and delivered it and saved the day!
We got the steak and chicken fajitas and they were excellent! The meat was tender and seasoned very well.
We will definitely use them in the future!
Food: 5
Service: 5
Restaurantji Recommends
The waiters were talking about how people were acting in front of us and they would also talk about us asking them not to say a certain thing. Overall I think it was very unprofessional of them and they weren’t doing anything I would understand if it was only one of them up here.
Atmosphere: 1
Service: 1
We go to Chuys 2 or 3x a month because we love the sauces and the food. After a long trip we decided to have a to go because kids were craving. We went online to order the regular stuff we usaully love total to $64 but there was no option for chips and salsa. So we decided to call in to add to our order because it should be free. The girl we spoke with said we charge for the sauces. Unbelievable. When we dine in chips and salsa are free now you charge us for to go. Can you explain to us difference and logic why we can’t get our chips and salsa for free its absurb and deceiving to us customers who always are regulars there. For us, its not fair to be charge when we get it for me when we dine in. We wanted to speak with the manager and Eli the so called manager was extremely rude, arrogrant, and incompetent. Explaining our side and cuts us off while we speak and saying its our policy. Are you serious? This guy needs to know what customer service is, an embarrasment for the institution. We cancelled our order because we dont want to deal with managers who cannot fix problem for customers but instead he is problem of the institution. Well, we called Chuys Plano order online and gave them a call to ask for chips and salsa on the side and you know what they said “ that comes with your order and I will give you guys 2 sauces each” no if’s and but”s which is a true par excellance customer service and that blew our minds. Kids are happy we got our food and of course chips and salsa. That Chuys Frisco manager ELI needs to learn from Chuys Plano manager. Again He is an embarrassment to your institution! But Chuys, we still love your food. We gave a 1 because of our experience with service.
Atmosphere: 1
Food: 1
Service: 1
I usually come around dinner time, so maybe it's inevitable - but I get consistently wrong orders. Last time, they forgot the Boom Boom sauce on my Chicka Chicka Boom Boom and offered a gift card in return. I haven't received it yet, and it's been over a week. So, food is ok and service is meh.
Food: 3
Service: 2
Loved the veggie enchiladas with creamy green chile sauce and chicken quesadilla. The quesadilla tortilla was quite diff and tasty.
Atmosphere: 5
Food: 5
Service: 5
James was a wonderful waiter. Very attentive. Always kept our drinks filled up. Definitely a “10”. Food was fantastic too.
Atmosphere: 5
Food: 5
Service: 5
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