I had a truly awful experience at this establishment. From the moment we arrived, the customer service was extremely poor. The staff were not only unhelpful but outright disrespectful. There was no sense of professionalism or basic courtesy. It felt like we were bothering them just by placing an order.
We ordered a bun kebab, hoping for a decent meal, but what we got was far from acceptable. First of all, the food was clearly not fresh— It gave the impression that it had been sitting out for far too long. To make matters worse, we witnessed a serious hygiene violation: the employee who prepared our food cut the bun kebab in half with bare hands, wearing no gloves whatsoever. This was not only shocking but incredibly unhygienic.
Cleanliness should be a basic standard for any food establishment, and this place failed miserably. The overall environment looked dirty and poorly maintained. Given the lack of cleanliness, unprofessional behavior, and subpar food quality, I honestly cannot recommend this place to anyone.
There are plenty of better, cleaner, and more respectful places to eat—this just isn’t one of them. Think twice before going here if you care about food safety and decent service.
Atmosphere: 1
Food: 1
Service: 1
Shazia Azam
We asked Cafe Acai to make food boxes for my daughters' Nikkah ceremony. They did an amazing job of working with me to figure out the best combo for the boxes, and then for a small fee they delivered it, since we were short on time as is the case on most wedding events. Talha is amazing, very easy to work with, he made sure we got them on time, set them up and was super helpful the whole time. I needed to add a dessert item later, he let us do that and he even let us adjust the total quantity a day or two before the date. I would highly recommend them, all our guests genuinely loved their food AH.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwich, Samosa
Mushtak Khatri
Great açaí and smoothies!!!
Atmosphere: 5
Food: 5
Service: 5
Veronica Aguirre
Cafe Acai – Freshness at its Best!
I recently visited Cafe Acai, and I have to say, it was a game-changer! The acai bowl I had was hands down the freshest I've ever tasted. The acai base was rich, creamy, and packed with that perfect tangy-sweet flavor, while the toppings were so fresh—each bite was a burst of goodness.
I also tried one of their fresh juices, and wow, it was incredibly refreshing. You can taste the high-quality ingredients, and it was just the right balance of sweetness and zest. Honestly, I don’t think I’ve had a more vibrant and flavorful juice anywhere else.
If you’re looking for a spot that truly understands freshness and quality, Cafe Acai is the place to go. Definitely going back for more!
Food: 5
Service: 5
Sarah Ali
Good food.
Atmosphere: 4
Food: 4
Service: 4
Wasif Husain
Yummy food And i love to come here and ordering service is great and they have many foods I love it
Atmosphere: 5
Food: 5
Service: 5
Huma Aqeel
Yummiest food.. They have variety of food and added grill items recently. Everything i have tasted been really good and pakistani style. The staff is friendly and accommodating We love coming here or ordering from here.
Atmosphere: 5
Food: 5
Service: 5
Shagsilious
Update : Went again today for the second time — but had a frustrating experience with their ordering system. They’ve switched to an AI-based phone assistant that doesn’t connect you to a real person. We placed our order through the AI, got confirmation, and headed over after 25 minutes… only to find out they never received the order. We weren’t the only ones — several others were facing the same issue.
They seriously need to fix their ordering system. The food is great, but the process needs to catch up.
This is the closest thing to a true Karachi Zinger I’ve found in DFW. Beats S&S and Signature by a mile. Chicken was super fresh, fried in clean oil, and there was zero old-grease smell.
Atmosphere: 2
Food: 5
Service: 3
Armoghan Shah - Supes!
Food is great. I really liked the BBQ sampler and Smoothies
Atmosphere: 3
Food: 5
Service: 4
W T
Their halwa puri and bun kabab were a good experience.
Excellent zingers and wings. And bun kabab is great too.
Atmosphere: 5
Food: 5
Service: 5
Madiha Ali
I have been in search of a good Halwa puri since the day I came to USA. My search ended today. Hands down THE BEST SERVICE THE BEST FOOD THE BEST PLACE. Thank you so much for todays food. My tummy is full but heart says have to eat more!!!
Atmosphere: 5
Food: 5
Service: 5
Gulnaz Hossain
Cafe Acai is amazing! It was my first time placing a catering order with them, and everything turned out so good! We ordered their halwa puri and also some chicken seekh kabobs. Everything was very tasty! Highly recommend them!
Food: 5
Service: 5
GUSTAVO PEREZ
Had a bad experience here. It was very dirty, trash and food all over the floor and tables, trash can overflowing, restrooms were dirty. We waited a long time and understand maybe they were understaffed but they also got my order wrong so had to wait longer for the rest of my order. Acai bowl was watery when I received it too. Bummer
Atmosphere: 2
Food: 2
Service: 2
Hassan Khan
drove to Dallas from Houston just to check the hype about cafe açai halwa puri and gola kebab. The food was sooo delicious and flavourful that I haven’t had that sort of food in Houston. Chana curry reminded me of the nashta i used to have in Pakistan. Cherry on the top, their rueben panini was worth trying
I had a truly awful experience at this establishment. From the moment we arrived, the customer service was extremely poor. The staff were not only unhelpful but outright disrespectful. There was no sense of professionalism or basic courtesy. It felt like we were bothering them just by placing an order.
We ordered a bun kebab, hoping for a decent meal, but what we got was far from acceptable. First of all, the food was clearly not fresh— It gave the impression that it had been sitting out for far too long. To make matters worse, we witnessed a serious hygiene violation: the employee who prepared our food cut the bun kebab in half with bare hands, wearing no gloves whatsoever. This was not only shocking but incredibly unhygienic.
Cleanliness should be a basic standard for any food establishment, and this place failed miserably. The overall environment looked dirty and poorly maintained. Given the lack of cleanliness, unprofessional behavior, and subpar food quality, I honestly cannot recommend this place to anyone.
There are plenty of better, cleaner, and more respectful places to eat—this just isn’t one of them. Think twice before going here if you care about food safety and decent service.
Atmosphere: 1
Food: 1
Service: 1
We asked Cafe Acai to make food boxes for my daughters' Nikkah ceremony. They did an amazing job of working with me to figure out the best combo for the boxes, and then for a small fee they delivered it, since we were short on time as is the case on most wedding events.
Talha is amazing, very easy to work with, he made sure we got them on time, set them up and was super helpful the whole time. I needed to add a dessert item later, he let us do that and he even let us adjust the total quantity a day or two before the date. I would highly recommend them, all our guests genuinely loved their food AH.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwich, Samosa
Great açaí and smoothies!!!
Atmosphere: 5
Food: 5
Service: 5
Cafe Acai – Freshness at its Best!
I recently visited Cafe Acai, and I have to say, it was a game-changer! The acai bowl I had was hands down the freshest I've ever tasted. The acai base was rich, creamy, and packed with that perfect tangy-sweet flavor, while the toppings were so fresh—each bite was a burst of goodness.
I also tried one of their fresh juices, and wow, it was incredibly refreshing. You can taste the high-quality ingredients, and it was just the right balance of sweetness and zest. Honestly, I don’t think I’ve had a more vibrant and flavorful juice anywhere else.
If you’re looking for a spot that truly understands freshness and quality, Cafe Acai is the place to go. Definitely going back for more!
Food: 5
Service: 5
Good food.
Atmosphere: 4
Food: 4
Service: 4
Yummy food
And i love to come here and ordering service is great and they have many foods
I love it
Atmosphere: 5
Food: 5
Service: 5
Yummiest food..
They have variety of food and added grill items recently. Everything i have tasted been really good and pakistani style.
The staff is friendly and accommodating
We love coming here or ordering from here.
Atmosphere: 5
Food: 5
Service: 5
Update : Went again today for the second time — but had a frustrating experience with their ordering system. They’ve switched to an AI-based phone assistant that doesn’t connect you to a real person. We placed our order through the AI, got confirmation, and headed over after 25 minutes… only to find out they never received the order. We weren’t the only ones — several others were facing the same issue.
They seriously need to fix their ordering system. The food is great, but the process needs to catch up.
This is the closest thing to a true Karachi Zinger I’ve found in DFW. Beats S&S and Signature by a mile. Chicken was super fresh, fried in clean oil, and there was zero old-grease smell.
Atmosphere: 2
Food: 5
Service: 3
Food is great. I really liked the BBQ sampler and Smoothies
Atmosphere: 3
Food: 5
Service: 4
Their halwa puri and bun kabab were a good experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent zingers and wings. And bun kabab is great too.
Atmosphere: 5
Food: 5
Service: 5
I have been in search of a good Halwa puri since the day I came to USA. My search ended today. Hands down THE BEST SERVICE THE BEST FOOD THE BEST PLACE. Thank you so much for todays food. My tummy is full but heart says have to eat more!!!
Atmosphere: 5
Food: 5
Service: 5
Cafe Acai is amazing! It was my first time placing a catering order with them, and everything turned out so good! We ordered their halwa puri and also some chicken seekh kabobs. Everything was very tasty! Highly recommend them!
Food: 5
Service: 5
Had a bad experience here. It was very dirty, trash and food all over the floor and tables, trash can overflowing, restrooms were dirty. We waited a long time and understand maybe they were understaffed but they also got my order wrong so had to wait longer for the rest of my order. Acai bowl was watery when I received it too. Bummer
Atmosphere: 2
Food: 2
Service: 2
drove to Dallas from Houston just to check the hype about cafe açai halwa puri and gola kebab.
The food was sooo delicious and flavourful that I haven’t had that sort of food in Houston.
Chana curry reminded me of the nashta i used to have in Pakistan.
Cherry on the top, their rueben panini was worth trying
Highly recommended!!!
Atmosphere: 5
Food: 5
Service: 5
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