I wanted to share my recent experience at your restaurant, as I believe it’s important for customer service improvement. When I asked about the pronunciation of a menu item, the response I received was dismissive and unhelpful. As a non-native English speaker, I do my best to communicate clearly, and I expect a respectful interaction in return. However, the way I was treated made me feel uncomfortable, and at moments, it even felt like I was being treated unfairly due to my accent or background.
I believe everyone deserves kindness and patience, regardless of their language skills. I hope you will address this issue with your staff to ensure that all customers feel welcome and respected.
Atmosphere: 1
Food: 3
Service: 1
ben kln
"I had an unpleasant experience at your restaurant recently. I asked about the pronunciation of a sandwich name, but instead of a helpful response, I was met with an attitude that felt dismissive and unwelcoming. As someone whose first language is not English, I always try my best to communicate, and I expect basic respect in return. Unfortunately, the way I was treated made me feel uncomfortable, and I couldn't help but sense a lack of patience or even potential bias. I hope your staff can be more understanding and respectful to all customers in the future
Atmosphere: 1
Food: 3
Service: 1
Dustin and Laís Johnson
My wife and I came in to order our favorite sandwiches tonight. We love Jimmy Johns and frequent many locations. We were terribly disappointed in the poor service. I waited at the counter without being greeted as the female employee with dyed red hair slowly worked to stretched the bread out on the pan. I totally understand that she was doing work, but the least you can do is look up and say hi or smile. There was another employee, but he was working towards the back. The lady finally came to take my order and acted very inconvenienced to help me. There are a lot of people who want to work. Fire her and find someone who is going to be good for your business. There was also no music and the atmosphere was if someone had just died. We will not be back to this location. Make Customer Service Great Again!
Atmosphere: 1
Food: 4
Service: 1
K E
The lady that took my order is not friendly. She rang up my order individually despite wanting the meal so I had to pay more. And my sandwich had barely meat in it. I thought I ordered a veggie sandwich
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
Tyler Normand
My wife recently went here in a rush after a week of work (we're both school teachers). All she had was $50 cash because funds were tight (she had missed work due to the flu). I've gone to fast food places in smaller towns and had $50s and even $100 broken before. However, this Jimmy John's not only said they couldn't break her $50, but rudely sent her away with a sharp "bye" and shutting the drive thru window on her. Unfortunate that a major chain in a bustling area can't break a $50 or treat people like people.
Atmosphere: 1
Food: 1
Service: 1
Heather Davis-Allen
We're very sorry to have had the audacity to ruin the counter employee's day by asking questions about the menu! She was certainly only enough to know better about customer service. Won't be back!
Service: 1
Nicole Lewis
I hope this message finds you well. I would like to address a concern regarding the treatment of delivery drivers when picking up already placed orders.
It is essential that there is no disparity between a customer walking in to place an order and a delivery driver picking up a pre-placed order. Under no circumstances should a driver be told to wait while an order for a walk-in customer is taken and prepared before attending to the pre-placed order. Orders should be fulfilled in the order they were placed.
The current practice wastes the time of delivery drivers, who could potentially lose money on other orders due to the wait for food to be prepared. This treatment is unfair to delivery drivers, who may also be regular or potential future customers. Prioritizing walk-in customers over drivers waiting to pick up pre-placed orders reflects poorly on both the employees and the business practices of the establishment.
Drivers play a vital role in ensuring timely delivery to customers. It is the responsibility of the employees to have the order ready at the scheduled pick-up time and to hand it over promptly upon the driver's arrival. Any delay caused by prioritizing walk-in customers over delivery drivers is unacceptable.
I kindly request that you train your employees to treat delivery drivers with the same respect and urgency as walk-in customers. This adjustment will help ensure a positive experience for all parties involved and maintain the reputation of your establishment.
Thank you for your attention to this matter.
Atmosphere: 1
Service: 1
K1ngChris
Terrible cheap drink cups spilled on me in the car after normally picking them up.
Atmosphere: 1
Food: 1
Service: 1
Chasin Gladdis
People working in there with long hair don’t wear hair nets. Hair can get in food.
Consistent food no matter where all of there restaurants are the same
Atmosphere: 5
Food: 5
Service: 5
Ankush Agarwal
Avoid this location. Ordered online and came to pick up my sandwiches. While waiting 4 people entered the store after me and placed their order. All got their sandwiches first. Why did I have to wait longer? I should have gotten my sandwiches first.
Atmosphere: 2
Food: 3
Service: 1
M Mich
Took an hour for me to get my food mainly because instead of a Jimmy John’s driver delivering my food this location used an Uber driver to deliver my food instead. On the app it showed to make two sandwiches with chips and a pickle took 45 minutes to complete before the driver picked up. Paying $5 delivery fee I could have just picked it up myself. Or ordered from someone else.
Jaximus Cevaal
Hair in food. For $30 to deliver 1 sub could you hold the hair please? I cannot eat this, hair makes me sick af.
Atmosphere: 3
Food: 1
Service: 1
Z dta
First and last time to this location. Their hours of operation on Google AND most importantly the Jimmy John’s app states they open at 9am. I placed my order for drive thru pick up ‘asap pick up’ at 9:49 and arrived at around 9:56 after waiting at the drive thru for 3 minutes with no response I called the store at 9:59 and asked if their drive thru was out of service and if I needed to go inside to pick up my order. The woman that answered said oh that’s cause we open in 1 minute at 10am.
A man then greeted me through the speaker and said my order will take some time since they just opened. I asked him if he was aware the hours of operation stated they open at 9am on the app. He said no body in the store can change that and to call Ryan on Monday (I guess that’s their manager) I told him I will pull up and once handed my order the man explained the hours again and I reiterated their app and Google states they open at 9am.
I said okay well now I know, I’m not the type of person to pull up first minute a business opens I was under the impression this location was open since 9.
I asked him if anyone else has brought this to their attention and he made a snarky response “most people are trying to figure out what to eat for breakfast at this time” I did not appreciate the remark, not everyone works a 9-5 or is off on the weekend or want pancakes for their first meal of the day. I was preemptively getting lunch for moving day but of course that’s beside the point. My “early” visit does not need to be justified. If this place isn’t for “breakfast” then they would open after 11:30 am but that’s not the case is it..
I wanted to share my recent experience at your restaurant, as I believe it’s important for customer service improvement. When I asked about the pronunciation of a menu item, the response I received was dismissive and unhelpful. As a non-native English speaker, I do my best to communicate clearly, and I expect a respectful interaction in return. However, the way I was treated made me feel uncomfortable, and at moments, it even felt like I was being treated unfairly due to my accent or background.
I believe everyone deserves kindness and patience, regardless of their language skills. I hope you will address this issue with your staff to ensure that all customers feel welcome and respected.
Atmosphere: 1
Food: 3
Service: 1
"I had an unpleasant experience at your restaurant recently. I asked about the pronunciation of a sandwich name, but instead of a helpful response, I was met with an attitude that felt dismissive and unwelcoming. As someone whose first language is not English, I always try my best to communicate, and I expect basic respect in return. Unfortunately, the way I was treated made me feel uncomfortable, and I couldn't help but sense a lack of patience or even potential bias. I hope your staff can be more understanding and respectful to all customers in the future
Atmosphere: 1
Food: 3
Service: 1
My wife and I came in to order our favorite sandwiches tonight. We love Jimmy Johns and frequent many locations. We were terribly disappointed in the poor service. I waited at the counter without being greeted as the female employee with dyed red hair slowly worked to stretched the bread out on the pan. I totally understand that she was doing work, but the least you can do is look up and say hi or smile. There was another employee, but he was working towards the back. The lady finally came to take my order and acted very inconvenienced to help me. There are a lot of people who want to work. Fire her and find someone who is going to be good for your business. There was also no music and the atmosphere was if someone had just died. We will not be back to this location. Make Customer Service Great Again!
Atmosphere: 1
Food: 4
Service: 1
The lady that took my order is not friendly. She rang up my order individually despite wanting the meal so I had to pay more. And my sandwich had barely meat in it. I thought I ordered a veggie sandwich
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich
My wife recently went here in a rush after a week of work (we're both school teachers). All she had was $50 cash because funds were tight (she had missed work due to the flu). I've gone to fast food places in smaller towns and had $50s and even $100 broken before. However, this Jimmy John's not only said they couldn't break her $50, but rudely sent her away with a sharp "bye" and shutting the drive thru window on her. Unfortunate that a major chain in a bustling area can't break a $50 or treat people like people.
Atmosphere: 1
Food: 1
Service: 1
We're very sorry to have had the audacity to ruin the counter employee's day by asking questions about the menu! She was certainly only enough to know better about customer service. Won't be back!
Service: 1
I hope this message finds you well. I would like to address a concern regarding the treatment of delivery drivers when picking up already placed orders.
It is essential that there is no disparity between a customer walking in to place an order and a delivery driver picking up a pre-placed order. Under no circumstances should a driver be told to wait while an order for a walk-in customer is taken and prepared before attending to the pre-placed order. Orders should be fulfilled in the order they were placed.
The current practice wastes the time of delivery drivers, who could potentially lose money on other orders due to the wait for food to be prepared. This treatment is unfair to delivery drivers, who may also be regular or potential future customers. Prioritizing walk-in customers over drivers waiting to pick up pre-placed orders reflects poorly on both the employees and the business practices of the establishment.
Drivers play a vital role in ensuring timely delivery to customers. It is the responsibility of the employees to have the order ready at the scheduled pick-up time and to hand it over promptly upon the driver's arrival. Any delay caused by prioritizing walk-in customers over delivery drivers is unacceptable.
I kindly request that you train your employees to treat delivery drivers with the same respect and urgency as walk-in customers. This adjustment will help ensure a positive experience for all parties involved and maintain the reputation of your establishment.
Thank you for your attention to this matter.
Atmosphere: 1
Service: 1
Terrible cheap drink cups spilled on me in the car after normally picking them up.
Atmosphere: 1
Food: 1
Service: 1
People working in there with long hair don’t wear hair nets. Hair can get in food.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sandwich
Asia was super sweet and joyful!! Thank yall!?
Restaurantji Recommends
Consistent food no matter where all of there restaurants are the same
Atmosphere: 5
Food: 5
Service: 5
Avoid this location. Ordered online and came to pick up my sandwiches. While waiting 4 people entered the store after me and placed their order. All got their sandwiches first. Why did I have to wait longer? I should have gotten my sandwiches first.
Atmosphere: 2
Food: 3
Service: 1
Took an hour for me to get my food mainly because instead of a Jimmy John’s driver delivering my food this location used an Uber driver to deliver my food instead. On the app it showed to make two sandwiches with chips and a pickle took 45 minutes to complete before the driver picked up. Paying $5 delivery fee I could have just picked it up myself. Or ordered from someone else.
Hair in food. For $30 to deliver 1 sub could you hold the hair please?
I cannot eat this, hair makes me sick af.
Atmosphere: 3
Food: 1
Service: 1
First and last time to this location. Their hours of operation on Google AND most importantly the Jimmy John’s app states they open at 9am. I placed my order for drive thru pick up ‘asap pick up’ at 9:49 and arrived at around 9:56 after waiting at the drive thru for 3 minutes with no response I called the store at 9:59 and asked if their drive thru was out of service and if I needed to go inside to pick up my order. The woman that answered said oh that’s cause we open in 1 minute at 10am.
A man then greeted me through the speaker and said my order will take some time since they just opened. I asked him if he was aware the hours of operation stated they open at 9am on the app. He said no body in the store can change that and to call Ryan on Monday (I guess that’s their manager) I told him I will pull up and once handed my order the man explained the hours again and I reiterated their app and Google states they open at 9am.
I said okay well now I know, I’m not the type of person to pull up first minute a business opens I was under the impression this location was open since 9.
I asked him if anyone else has brought this to their attention and he made a snarky response “most people are trying to figure out what to eat for breakfast at this time”
I did not appreciate the remark, not everyone works a 9-5 or is off on the weekend or want pancakes for their first meal of the day. I was preemptively getting lunch for moving day but of course that’s beside the point. My “early” visit does not need to be justified. If this place isn’t for “breakfast” then they would open after 11:30 am but that’s not the case is it..
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