The entire staff should be fired….out of a cannon and into a wood chipper. Absolutely miserable people work here. I’ve just ignored it for years but the last time I went the two women behind the counter went too far. AVOID THIS LOCATION
Atmosphere: 1
Food: 4
Service: 1
Andrew Henderson
Staff is rude and incompetent. Total trash location.
Atmosphere: 1
Food: 1
Service: 1
Obiora Ezeh
Jimmy's is always good, anytime I go I know I'm getting a sold, yummy sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ultimate Italian
Subash Ponnam
Skip this place for app orders. 1. One of the most frustrating aspects of my experience is the inconsistent service. On multiple occasions (at least three times), I noticed customers who arrived 10 minutes after me received their food, finished eating, and left, while I was still waiting to collect my web order. 2. There seems to be little to no attention to detail when it comes to order accuracy. My order has been incorrect multiple times, and staff appear uninterested in listening to feedback or making corrections. 3. As vegetarians, we always order item #6, yet meat has been included in our order more than once. This is not only a dietary issue but a serious concern for us and we end up unable to eat the food despite paying for it. 4. If app orders are treated as a lower priority, it would be helpful to communicate expected wait times clearly. There’s also no way to cancel an order in the app, if I’m running late for work as order is not prepared. Unfortunately, in-store staff show little concern, and the order status in the app is often inaccurate or misleading.
I really wish there were more outlets near my workplace with better service consistency.
Food: 1
Service: 1
Dee Brock
Excellent crew. Amazing roast beef hot ....clean
Atmosphere: 5
Food: 5
Service: 5
TO
I’ve never written a bad review because I usually get along with everyone and haven’t had many bad experiences until today.
I went through the drive-thru and ordered two #12 sandwiches with a couple of edits. The woman on the speaker asked for me to repeat my edits, and I asked, “Which number 12?” since I had two of the same number. She rudely repeated “the number 12” without clarifying which one again, and it quickly became clear in her tone she was irritated just by me trying to clarify. So, I calmly repeated the 2 number 12 orders again to make sure they were clear and proceeded to order 2 additional sandwiches.
As I was trying to add on chips, she abruptly cut me off and told me to pull forward—even though I was still mid-sentence placing the rest of my order. When I said, “Just a second, I still have more items,” she snapped, “Chill out.” I replied that I didn’t understand her reply as I was only trying to complete my order and expressed surprise that my business was being treated as a nuisance. After I added three bags of chips, the speaker went silent. I asked politely several times if they got the full order, and finally a male voice responded with a flat “yes.”
When I pulled up, I told the male employee this was some of the rudest drive-thru service I had ever experienced. (Honestly I was confused what was even going on and why so much anger was coming from the drive thru lady.) He admitted she was “in a very bad mood,” and you could tell even he was uncomfortable and annoyed by her. I told him plainly and kindly: this kind of unprofessional behavior will drive customers away. Never once did I raise my voice or use vulgar words. He didn’t argue—he looked tired and seemed like he just didn’t want to deal with her. He said something like, “Man, I don’t know what’s going on with her. I’ve been here 15 hours, and I think the heat is getting to people,” which came off like: yeah, she’s being unreasonable—please just let this go. So I did. I just wanted my food and to get home.
After waiting several minutes, he told me they wouldn’t be fulfilling my order at all. “What?” I asked why, and he gave a vague, sheepish response about a mix-up. “A mix up?” I said, “What about my family waiting at home for this meal and my money?” and he just shrugged: “I don’t know, man. Just come back tomorrow. I’ll cancel your order and it will refund.” I asked if others in line were getting their food and in an embarrassed manner said yes—just not me. That’s when I realized: I was essentially being denied service by the drive thru lady working the sandwich line. She simply didn’t want to make my food, for whatever slight she perceived? I asked for a manager—he didn’t know who it was… but ok. So, I asked for the owner—he said “Erin?”
Only after all this back/forth did the lady magically decide she could make the sandwiches after all. The receipt I got was exactly what I ordered as well. There was no confusion—just attitude and total unprofessional behavior. And when I got home, two of the four sandwiches were completely wrong, so I still lost money and dinner for part of my family.
I cannot overstate how degrading and unprofessional this experience was. Never been treated like this before in my life. I’ve managed employees my whole professional career—I get that people have hard days—but what happened here went beyond that. I was nearly refused service, treated with open hostility, and then handed incorrect food for the final blow. Over what… I’m still very confused. Jimmy John’s, you’ve lost a lifelong customer today. I won’t be returning, and I’ll share my story with everyone I can. Sounds like other patrons have experienced the same rude behavior. Time to consider cleaning house if you want your business to survive at this location.
Atmosphere: 1
Food: 1
Service: 1
E S
Went on a Sunday afternoon. employee was friendly, sandwich was made quickly and accurately. All around solid
Atmosphere: 4
Food: 4
Service: 4
A J
If I could give them a zero, I totally would! I love Jimmy John’s sandwiches but after having 2terrible experiences back to back in less than a month!!! The first experience at this location - I went in at 2:30pm - so the lunch rush had already settled and I was the only one. I was ordering for myself and a friend and I requested some change on my friend’s sandwich as preferred by them, the guy was upset and told me to make up my mind with an eye roll! I tried to let it go as I figured they probably were having a rough day! Today I had 2 different people being rude. so as much as I love Jimmy John’s sandwiches I am gonna pass at this location’s horrible customer service!
W Wolfe
Normally this location has been good. Today is like they hate all customers and wish they were not working. Lady taking orders is very abrupt. A little rude and mean mugs everyone. Also, the Ice machine was broke and she is not nice about it at all. And... the order is wrong!
Atmosphere: 1
Food: 5
Service: 1
James Caudill
Nice spot to get a pre-game snack, before heading to Riders Field for some baseball. The Toasted Ultimate Italian is a pretty good choice too.
We come through the drive-thru on a semi-regular basis and we keep getting served by the most rude and abrupt window attendants. These women are short with us, glare at us, and all-around makes you feel like you have personally offended/inconvenienced them by going to Jimmy John’s 😭Very strange vibes around this place
Atmosphere: 1
Food: 4
Service: 1
TC grah
Very poor service. Choose another location.
Atmosphere: 1
Food: 3
Service: 1
Heena Moledina-Padani
Was craving a turkey tom. Got it as a little John. Perfect size for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Turkey Tom
Ashley Pueschel
What should’ve been maybe $60 turned into $98 because they didn’t charge combo they just charged everything individually even though we ordered the combos just letting you know if you wanna order here better order online or they will absolutely take your money.
Kasra Akhavan
I wanted to share my recent experience at your restaurant, as I believe it’s important for customer service improvement. When I asked about the pronunciation of a menu item, the response I received was dismissive and unhelpful. As a non-native English speaker, I do my best to communicate clearly, and I expect a respectful interaction in return. However, the way I was treated made me feel uncomfortable, and at moments, it even felt like I was being treated unfairly due to my accent or background.
I believe everyone deserves kindness and patience, regardless of their language skills. I hope you will address this issue with your staff to ensure that all customers feel welcome and respected.
The entire staff should be fired….out of a cannon and into a wood chipper. Absolutely miserable people work here. I’ve just ignored it for years but the last time I went the two women behind the counter went too far. AVOID THIS LOCATION
Atmosphere: 1
Food: 4
Service: 1
Staff is rude and incompetent. Total trash location.
Atmosphere: 1
Food: 1
Service: 1
Jimmy's is always good, anytime I go I know I'm getting a sold, yummy sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ultimate Italian
Skip this place for app orders.
1. One of the most frustrating aspects of my experience is the inconsistent service. On multiple occasions (at least three times), I noticed customers who arrived 10 minutes after me received their food, finished eating, and left, while I was still waiting to collect my web order.
2. There seems to be little to no attention to detail when it comes to order accuracy. My order has been incorrect multiple times, and staff appear uninterested in listening to feedback or making corrections.
3. As vegetarians, we always order item #6, yet meat has been included in our order more than once. This is not only a dietary issue but a serious concern for us and we end up unable to eat the food despite paying for it.
4. If app orders are treated as a lower priority, it would be helpful to communicate expected wait times clearly. There’s also no way to cancel an order in the app, if I’m running late for work as order is not prepared. Unfortunately, in-store staff show little concern, and the order status in the app is often inaccurate or misleading.
I really wish there were more outlets near my workplace with better service consistency.
Food: 1
Service: 1
Excellent crew. Amazing roast beef hot ....clean
Atmosphere: 5
Food: 5
Service: 5
I’ve never written a bad review because I usually get along with everyone and haven’t had many bad experiences until today.
I went through the drive-thru and ordered two #12 sandwiches with a couple of edits. The woman on the speaker asked for me to repeat my edits, and I asked, “Which number 12?” since I had two of the same number. She rudely repeated “the number 12” without clarifying which one again, and it quickly became clear in her tone she was irritated just by me trying to clarify. So, I calmly repeated the 2 number 12 orders again to make sure they were clear and proceeded to order 2 additional sandwiches.
As I was trying to add on chips, she abruptly cut me off and told me to pull forward—even though I was still mid-sentence placing the rest of my order. When I said, “Just a second, I still have more items,” she snapped, “Chill out.” I replied that I didn’t understand her reply as I was only trying to complete my order and expressed surprise that my business was being treated as a nuisance. After I added three bags of chips, the speaker went silent. I asked politely several times if they got the full order, and finally a male voice responded with a flat “yes.”
When I pulled up, I told the male employee this was some of the rudest drive-thru service I had ever experienced. (Honestly I was confused what was even going on and why so much anger was coming from the drive thru lady.) He admitted she was “in a very bad mood,” and you could tell even he was uncomfortable and annoyed by her. I told him plainly and kindly: this kind of unprofessional behavior will drive customers away. Never once did I raise my voice or use vulgar words. He didn’t argue—he looked tired and seemed like he just didn’t want to deal with her. He said something like, “Man, I don’t know what’s going on with her. I’ve been here 15 hours, and I think the heat is getting to people,” which came off like: yeah, she’s being unreasonable—please just let this go. So I did. I just wanted my food and to get home.
After waiting several minutes, he told me they wouldn’t be fulfilling my order at all. “What?” I asked why, and he gave a vague, sheepish response about a mix-up. “A mix up?” I said, “What about my family waiting at home for this meal and my money?” and he just shrugged: “I don’t know, man. Just come back tomorrow. I’ll cancel your order and it will refund.” I asked if others in line were getting their food and in an embarrassed manner said yes—just not me. That’s when I realized: I was essentially being denied service by the drive thru lady working the sandwich line. She simply didn’t want to make my food, for whatever slight she perceived? I asked for a manager—he didn’t know who it was… but ok. So, I asked for the owner—he said “Erin?”
Only after all this back/forth did the lady magically decide she could make the sandwiches after all. The receipt I got was exactly what I ordered as well. There was no confusion—just attitude and total unprofessional behavior. And when I got home, two of the four sandwiches were completely wrong, so I still lost money and dinner for part of my family.
I cannot overstate how degrading and unprofessional this experience was. Never been treated like this before in my life. I’ve managed employees my whole professional career—I get that people have hard days—but what happened here went beyond that. I was nearly refused service, treated with open hostility, and then handed incorrect food for the final blow. Over what… I’m still very confused. Jimmy John’s, you’ve lost a lifelong customer today. I won’t be returning, and I’ll share my story with everyone I can. Sounds like other patrons have experienced the same rude behavior. Time to consider cleaning house if you want your business to survive at this location.
Atmosphere: 1
Food: 1
Service: 1
Went on a Sunday afternoon. employee was friendly, sandwich was made quickly and accurately. All around solid
Atmosphere: 4
Food: 4
Service: 4
If I could give them a zero, I totally would! I love Jimmy John’s sandwiches but after having 2terrible experiences back to back in less than a month!!! The first experience at this location - I went in at 2:30pm - so the lunch rush had already settled and I was the only one. I was ordering for myself and a friend and I requested some change on my friend’s sandwich as preferred by them, the guy was upset and told me to make up my mind with an eye roll! I tried to let it go as I figured they probably were having a rough day! Today I had 2 different people being rude. so as much as I love Jimmy John’s sandwiches I am gonna pass at this location’s horrible customer service!
Normally this location has been good. Today is like they hate all customers and wish they were not working. Lady taking orders is very abrupt. A little rude and mean mugs everyone. Also, the Ice machine was broke and she is not nice about it at all. And... the order is wrong!
Atmosphere: 1
Food: 5
Service: 1
Nice spot to get a pre-game snack, before heading to Riders Field for some baseball. The Toasted Ultimate Italian is a pretty good choice too.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
We come through the drive-thru on a semi-regular basis and we keep getting served by the most rude and abrupt window attendants. These women are short with us, glare at us, and all-around makes you feel like you have personally offended/inconvenienced them by going to Jimmy John’s 😭Very strange vibes around this place
Atmosphere: 1
Food: 4
Service: 1
Very poor service. Choose another location.
Atmosphere: 1
Food: 3
Service: 1
Was craving a turkey tom. Got it as a little John. Perfect size for me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Turkey Tom
What should’ve been maybe $60 turned into $98 because they didn’t charge combo they just charged everything individually even though we ordered the combos just letting you know if you wanna order here better order online or they will absolutely take your money.
I wanted to share my recent experience at your restaurant, as I believe it’s important for customer service improvement. When I asked about the pronunciation of a menu item, the response I received was dismissive and unhelpful. As a non-native English speaker, I do my best to communicate clearly, and I expect a respectful interaction in return. However, the way I was treated made me feel uncomfortable, and at moments, it even felt like I was being treated unfairly due to my accent or background.
I believe everyone deserves kindness and patience, regardless of their language skills. I hope you will address this issue with your staff to ensure that all customers feel welcome and respected.
Atmosphere: 1
Food: 3
Service: 1
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