Today early morning I came to this store in the morning . The manager of the store “Johanna “ welcomed us so nicely we felt very nice - She guided us about our the foods and prices so smartly, truly appreciative. The food was very very yummy and fresh , we enjoyed a lot . We would request my friends to come over . I would also visit here again soon .
Atmosphere: 5
Food: 5
Service: 5
Bryn Efseroff
Very rude left food out when I specifically asked if everything was there
Atmosphere: 1
Food: 1
Service: 1
Petrina Turner
I actually like KFC’s chicken I went to this location and I ordered the eight piece I wanted it crispy but the guy at the window stated that it was discontinued. I replied “discontinued?” Completely dumbfounded I just had crispy the other day. He stated we just discontinued it yesterday and gave me original chicken despite having crispy. I am not sure why this location is so horrible but it brings a bad name to KFC and makes it look like it’s a horrible business.
Atmosphere: 1
Food: 2
Service: 1
Jaimie Lucas
Just had an experience with supposed MANAGER 'Zandra' who messed up my order. I told her I wanted 2 #4's and she charged me for 2 #3's. I paid but then got my receipt and immediately told her that wasn't right and she started stumbling telling me she read the order back to me and she didn't know how to refund on their POS system and could give me extra chicken or an extra side (for the overcharge of almost $7). How did you make it to manager level and you don't know the menu and you don't know how to refund a card?! Makes you wonder what else they really dont know. Apparently they were desperate to put someone in that position or you're family.
Oh and the chicken was absolute garbage. Don't know if they used old oil, or cooked it too long but it was just gross.
Food: 1
Service: 1
Chad Wilson
Very poor customer service. If somebody "steals" my order, you make me up my order again. You don't say sorry and cancel the order on me. It's your responsibility as the restaurant to hand out the correct orders to the correct customers. This should be basic common sense...
Service: 1
Rylon DeGrazia
very very slow service 30 minutes later than est time
Atmosphere: 2
Food: 1
Service: 1
Helen Henderson
The customer service is good and the food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Megan Tilton
The tables and especially the chairs need a good deep clean.
They served Chicken which was not at all crispy, looked like they deliberately served old chicken. I was there for dinner with wife and kids. They asked us if they can replace few pieces as they didn’t have Breast piece and wings pieces, I said no problem.
But later I saw that they served old cooked chicken and not the fresh one, When I told them that hey the chicken are old which are served to us, they said as you have touched the chicken I can’t do anything.
When I requested if I can film my experience, she said we are all 16 Years old and you cannot film us. Somehow I managed my frustration and filmed just from outside the shop.
Worst experience of my eating at KFC. Possibly the young kids don’t even bother about customer concerns.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Anvilfist1
Didn't get all of our order in the drive thru. Too far away when noticed. Seems to be a trend right now.
Ordered days in advance an order for Thanksgiving and they never canceled or called to communicate they are closed. We arrived and there was no one there. There were other people also trying to pick up their orders. Garbage experience. They have no phone system when you call this location just rings continuously.
Atmosphere: 1
Food: 1
Service: 1
Armando Benalcazar
Very good flavor in your comfort, fresh and on time, excellent service.
Atmosphere: 5
Food: 5
Service: 5
Luis Aponte
They take too long and the staff is rude
Atmosphere: 1
Food: 1
Service: 1
유은숙
Today the quality is bad and the quantity is not enough~ I ruined dinner.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Jeff R
Restaurant does not accept on-line orders thru the KFC site. Have tried many times. Will purchase from the competition instead.
Today early morning I came to this store in the morning . The manager of the store “Johanna “ welcomed us so nicely we felt very nice - She guided us about our the foods and prices so smartly, truly appreciative. The food was very very yummy and fresh , we enjoyed a lot . We would request my friends to come over . I would also visit here again soon .
Atmosphere: 5
Food: 5
Service: 5
Very rude left food out when I specifically asked if everything was there
Atmosphere: 1
Food: 1
Service: 1
I actually like KFC’s chicken I went to this location and I ordered the eight piece I wanted it crispy but the guy at the window stated that it was discontinued. I replied “discontinued?” Completely dumbfounded I
just had crispy the other day. He stated we just discontinued it yesterday and gave me original chicken despite having crispy. I am not sure why this location is so horrible but it brings a bad name to KFC and makes it look like it’s a horrible business.
Atmosphere: 1
Food: 2
Service: 1
Just had an experience with supposed MANAGER 'Zandra' who messed up my order. I told her I wanted 2 #4's and she charged me for 2 #3's. I paid but then got my receipt and immediately told her that wasn't right and she started stumbling telling me she read the order back to me and she didn't know how to refund on their POS system and could give me extra chicken or an extra side (for the overcharge of almost $7). How did you make it to manager level and you don't know the menu and you don't know how to refund a card?! Makes you wonder what else they really dont know. Apparently they were desperate to put someone in that position or you're family.
Oh and the chicken was absolute garbage. Don't know if they used old oil, or cooked it too long but it was just gross.
Food: 1
Service: 1
Very poor customer service. If somebody "steals" my order, you make me up my order again. You don't say sorry and cancel the order on me. It's your responsibility as the restaurant to hand out the correct orders to the correct customers. This should be basic common sense...
Service: 1
very very slow service 30 minutes later than est time
Atmosphere: 2
Food: 1
Service: 1
The customer service is good and the food was hot and fresh
Atmosphere: 5
Food: 5
Service: 5
The tables and especially the chairs need a good deep clean.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Gravy, Cole Slaw, Fried Chicken
KFC Preston Rd, Frisco.
On Dec 22, 2025.
They served Chicken which was not at all crispy, looked like they deliberately served old chicken. I was there for dinner with wife and kids. They asked us if they can replace few pieces as they didn’t have Breast piece and wings pieces, I said no problem.
But later I saw that they served old cooked chicken and not the fresh one, When I told them that hey the chicken are old which are served to us, they said as you have touched the chicken I can’t do anything.
When I requested if I can film my experience, she said we are all 16 Years old and you cannot film us. Somehow I managed my frustration and filmed just from outside the shop.
Worst experience of my eating at KFC. Possibly the young kids don’t even bother about customer concerns.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Didn't get all of our order in the drive thru. Too far away when noticed. Seems to be a trend right now.
Food: 4
Service: 3
Restaurantji Recommends
Ordered days in advance an order for Thanksgiving and they never canceled or called to communicate they are closed. We arrived and there was no one there. There were other people also trying to pick up their orders. Garbage experience. They have no phone system when you call this location just rings continuously.
Atmosphere: 1
Food: 1
Service: 1
Very good flavor in your comfort, fresh and on time, excellent service.
Atmosphere: 5
Food: 5
Service: 5
They take too long and the staff is rude
Atmosphere: 1
Food: 1
Service: 1
Today the quality is bad and the quantity is not enough~ I ruined dinner.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Restaurant does not accept on-line orders thru the KFC site. Have tried many times. Will purchase from the competition instead.
Atmosphere: 1
Food: 4
Service: 1
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