KFC

7560 Preston Rd, Frisco
(972) 712-2550

Recent Reviews

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Betty McClaine

Order in Drive thru i ordered a No. 1 (2) piece all white & i received a (2) piece all dark a thigh & leg I told the clerk that I wanted all white she said what she gave me was all the white meat that they have I explained to her that the leg Is dark meat I asked for a wing in place of it & she gave me a wing . She didn’t give me any silverware or napkin & the drink was a Mountain Dew with no ice. The biscuit was hard as a rock. I didn’t receive a receipt either. If I hadn’t drove home to eat it I would have taken the order back in.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Fried Chicken

Hudda Mirza

Love this place- have never had a bad experience with any workers here. always so kind in the drive throughs which is surprising in most fast food lines. Anyways- love the food!

Atmosphere: 5

Food: 5

Service: 5

Kayse Cannon

Second time I tried this location. The first was just horrible service. This time the employee acted surprised when they gave me my food and I asked about the drinks. One of the drinks I ordered was a bottled water and the lady was so confused and kept trying to hand me a small cup for water. I repeatedly asked for a bottle of water 3 times before she said oh bottled water.... not sure what was so confusing since my order was on the reciept, but I had already watched them mess up the 2 orders in front of me after I ordered so guess I'm not surprised. Think we will go to another location from now on. At least the food was good. They just need new employees a d better management at this particular location.

Atmosphere: 1

Food: 4

Service: 1

Alex S

Terrible customer service very inaccurate food tiny amounts. They only fill your containers up like 20 to 30% not even 50% the people they have no sense of urgency. I would definitely suggest going anywhere else but this location unless you are ready to wait 30 minutes after you arrive for an online place order and it not be accurate.

Atmosphere: 1

Food: 1

Service: 1

Pinky Pinky

Clean place

Atmosphere: 5

Food: 5

Service: 5

Paul Pathikal

Never ever gotten a single one of my orders right.

Food: 1

Service: 1

Mandi Buchanan

We preplaced and prepaid for our order online. When we arrived to pick it up they told us they only had 6 pieces of crispy chicken and that it would be 30 minutes for the rest of it or we could take original. Why? We preordered, why 30 minutes? Chicken doesn't take 30 minutes to fry. .why 30 minutes. This isn't the first time. Bad service, bad management and based on other reviews bad food. Avoid and just let them close. We opted for a refund and went to Popeye's. Their chicken is always crispy.

Ray Wilkins

Ordered a family meal through the drive-thru and it was the worst chicken I have ever received from KFC. The skin was like mush. When you tried to remove a piece from the bucket the skin would come off like a paste.

Atmosphere: 2

Food: 1

Service: 3

Rich Branch

Old wedge fries, restaurant was dirty inside. Customer service was good. Order was wrong, did not receive the sauce I paid extra for.

Atmosphere: 1

Food: 1

Service: 4

Sydney Howard

Was on the toilet for over an hour not even 30 minutes after eating from here

Shannon Penix

If you want ketchup for your fries you will be charged!!! I was also charged for sauce for chicken tenders. And I didnt even get it. I will NEVER go back!!!

Atmosphere: 1

Food: 1

Service: 1

Shabrina Wise

Chicken be cold sometimes 😩

We Townsend

Food isn't too far off from expected, but otherwise it's just so sad. I'd drive thru only if you want kfc

Atmosphere: 1

Food: 4

Service: 1

Sam

Paid full price for the meal but the fries was missing very bad exp

Atmosphere: 1

Food: 1

Service: 1

D. D. Smith

I ordered 12 wings and 2 biscuits from the drive thru. Got home to find 9 wings and no biscuits. They completely robbed me.

Food: 1

Service: 1

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