Kolache Factory
5995 Preston Rd, Frisco
(214) 387-0001
Recent Reviews
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I placed my order online to avoid wait time and to have an exact order of what I was looking for for each member of my family, when we picked it up the entire order was wrong, they literally put the kolaches that they wanted not what I ordered, I ordered egg, bacon and cheese, sausage egg and cheese, bacon and egg, and I only received egg and cheese, and bacon and egg, I also ordered strawberry and received apple, the entire order was wrong
Two weeks in a row I have gotten terrible, awful kolaches here. I ordered a potato, egg, cheese kolache. Inside were eggs, potato cheese, some kind of nasty tasting barBq sauce. Thinking it was just a mistake, I went back today, ordered the same egg, cheese, potato kolache and again got a nasty, awful kolache with the three items that were supposed to be inside the kolache but also what looked and tasted like rotel and that nasty barBq flavored. Bad enough that the one food they serve was nasty but the staff were dismissive and did not even look at me while ringing up the order. No thanks, not even acknowledging the transaction was completed. Just stood there looking elsewhere. I had to ask if my credit card went thru and the person just said yeah. Never going back here.
I come here every Sunday, and every time I come, there is the same lady that takes our order. She’s very rude and dismissive, very short and has the worst attitude. She acts like she doesn’t want to be there. I’ve witnessed her be rude to other customers, I let it go a few times thinking she’s having a bad day, but it’s every time like this. She has some of the worst customer service. Makes me not want to come there. If she was wearing a name tag I would give the name. Food is great here but not this employee. If you don’t want to be at work, then please go home. As I’m getting home, I check the expiration of the milk and it was expired. This is unacceptable.
The kolache factory was wonderful. We got the kolache balls and I don’t know what they’re called, but I got the ranchero which was great. My husband got the bacon egg and cheese, which was great. I can’t speak to the consistency of the food, but I can say today it was wonderful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ranchero Kolache
Always out of stuff at 11 o’clock walked in here barely anyone there and asked for Korean croissant she said they were out this is the 10 th times this happened
Atmosphere: 1
Service: 1
Didnt include the 2*orders of sweet kolache and messed up the instructions to include egg
Service: 1
They're always out of jalapeño poppers.
Atmosphere: 2
Food: 4
Service: 2
Great customer service!!! And delicious Kolaches!!! YOU HAVE TO TRY THE HAM& CHEESE ones. Gloria García and Tania Sanchez Flores the bests!!! :)
Atmosphere: 5
Food: 5
Service: 5
I stood there in line for seven minutes and watched the two girls working on 15 or 18 to go orders while seven of us stood there and watched them eliminate almost everything in stock. Don’t go there they could give a crap about anyone standing there. They are a to go food establishment only. By the time it was my turn, it was hardly anything left. It’s a joke.
Atmosphere: 1
Food: 3
Service: 1
Wonderful snack or a meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Rolls
Restaurantji Recommends
This is my Grab n Go for almost 4 years now!! Never disappointed:)
Chicken Enchilada is my favorite
Atmosphere: 5
Food: 5
Service: 5
Such fun flavors - we tried the chicken enchilada flavor and it was delicious! They even had a special one for thanksgiving.
Atmosphere: 5
Food: 5
Service: 5
Delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Super kind staff and excellent food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage & Gravy
I like the kolaches here 👍
Atmosphere: 4
Food: 4
Service: 4
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