Do NOT order from here if you actually want your food. I placed an order thru the app for delivery. They chose DoorDash as the delivery vendor and they ended up delivering to the wrong address. When I contacted them she said it’s not her problem. I explained that I called the number that was texted to me for the DoorDash delivery but no one would answer. She said to look up another phone number online. During this time the person who did receive my order called to let them know it was taken to the wrong address. I asked if she could please ask them if it was in the same building complex so I could maybe walk over. She then snapped and said for me to call DoorDash to refund. I finally got a hold of DoorDash and they said the La Madeline is the ones who charged my card so they are responsible for refunding and contacting DoorDash for reimbursement. While I understand it’s not their fault DoorDash delivered incorrectly, it is also not my fault they chose to use them. Especially if it is they’re the ones that charged my card.
angélica serna
Almond croissant omg!! Loved it forever. Realy good. The personal is very nice with the customers
Floria Tosca
Table was very dusty stuff not professional can’t complete order I have to come back several times to get the food music was garbage never came back to this place
Service: 1
A C
La Madeline is not what it used to be. I ordered a turkey bistro sandwich and it is supposed to be deli sliced turkey, thin with cheese and bacon on it. I have ordered this sandwich many times before and never had an issue. When I came here today, they set the plate down and the turkey was a thick cut of turkey like you would eat for Thanksgiving. The bacon was not cooked and it was still partially raw. There were so many juices spilling out of the sandwich it was disgusting. I took the plate back and explained to them the sandwich wasn't made correctly.
The manager told me that they are going through their turkeys from Thanksgiving that they are trying to use up. This manager needs to learn common sense. The turkey bistro sandwich is not made from old turkey meat from Thanksgiving. And then she had the nerve to tell me that they are trying to get rid of their turkeys from Thanksgiving? I wanted to ask the cook in the back if he would have eaten this disgusting looking sandwich with bacon that was still raw but I refrained. They offered me another sandwich and I just had them refund my money. This location is poorly managed and I will never return. There are plenty of other dining options around and I will be happy to spend my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
David True
We went during a busy time. Service was very quick and friendly. Restaurant was clean and the food was great.
Atmosphere: 4
Food: 4
Service: 5
Rano Zakirova
Wait for my order to go 20 minutes. Nobody was in the kitchen
Atmosphere: 2
Food: 4
Service: 1
gregory leach
2 of the 3 croissants i ordered were very stale. The only one that wasn't stale, the almond chocolate croissant was delicious.
Atmosphere: 3
Food: 2
Service: 4
Aiman Alhoussami
I have had good experiences with this restaurant, only if they don't turn off their online ordering line. It has become a very annoying habit. I don't bother anymore and give my business to well managed restaurants like the Outback, Red Lobster and Olive Garden.
Atmosphere: 2
Food: 3
Service: 1
Alex Everett
Staff is rude, made it seem like an issue to substitute my choices. food was great
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Tomato Basil
Kevin Gray
Food not good. At all. Had a ham and cheese baguette and French onion soup this last time. Just not good. Lovely workers and nice and clean place.
Desserts were not fresh. We were missing a couple of items.
Atmosphere: 3
Food: 1
Service: 3
Kristy
The food is good, and the server/cashier is sweet, but good luck finding a clean place to eat. Maybe they are short-handed? Most of the tables have not been bussed in a while. We were lucky enough to find a free table, but I watched someone else cleaning a table just so they could sit.
Edit: Right before I left, they went full staff on deck to clean the sitting area, which is nice.
Atmosphere: 3
Food: 5
Service: 5
Olga Taylor
Consistently great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croque Monsieur, Chicken Friand, French Onion, Chicken La Madeleine, Steamed Broccoli
Elena Malysheva
I ordered lunch yesterday in this location using their website and never received it. When I contacted this office directly, the manager told me I would get a full refund the next day. And again I received nothing. Be aware!
Service: 1
RL K
Wooden Chairs too uncomfortable! Everything else was wonderful!!
Do NOT order from here if you actually want your food. I placed an order thru the app for delivery. They chose DoorDash as the delivery vendor and they ended up delivering to the wrong address. When I contacted them she said it’s not her problem. I explained that I called the number that was texted to me for the DoorDash delivery but no one would answer. She said to look up another phone number online. During this time the person who did receive my order called to let them know it was taken to the wrong address. I asked if she could please ask them if it was in the same building complex so I could maybe walk over. She then snapped and said for me to call DoorDash to refund. I finally got a hold of DoorDash and they said the La Madeline is the ones who charged my card so they are responsible for refunding and contacting DoorDash for reimbursement. While I understand it’s not their fault DoorDash delivered incorrectly, it is also not my fault they chose to use them. Especially if it is they’re the ones that charged my card.
Almond croissant omg!! Loved it forever. Realy good. The personal is very nice with the customers
Table was very dusty stuff not professional can’t complete order I have to come back several times to get the food music was garbage never came back to this place
Service: 1
La Madeline is not what it used to be. I ordered a turkey bistro sandwich and it is supposed to be deli sliced turkey, thin with cheese and bacon on it. I have ordered this sandwich many times before and never had an issue. When I came here today, they set the plate down and the turkey was a thick cut of turkey like you would eat for Thanksgiving. The bacon was not cooked and it was still partially raw. There were so many juices spilling out of the sandwich it was disgusting. I took the plate back and explained to them the sandwich wasn't made correctly.
The manager told me that they are going through their turkeys from Thanksgiving that they are trying to use up. This manager needs to learn common sense. The turkey bistro sandwich is not made from old turkey meat from Thanksgiving. And then she had the nerve to tell me that they are trying to get rid of their turkeys from Thanksgiving? I wanted to ask the cook in the back if he would have eaten this disgusting looking sandwich with bacon that was still raw but I refrained. They offered me another sandwich and I just had them refund my money. This location is poorly managed and I will never return. There are plenty of other dining options around and I will be happy to spend my money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
We went during a busy time. Service was very quick and friendly. Restaurant was clean and the food was great.
Atmosphere: 4
Food: 4
Service: 5
Wait for my order to go 20 minutes. Nobody was in the kitchen
Atmosphere: 2
Food: 4
Service: 1
2 of the 3 croissants i ordered were very stale. The only one that wasn't stale, the almond chocolate croissant was delicious.
Atmosphere: 3
Food: 2
Service: 4
I have had good experiences with this restaurant, only if they don't turn off their online ordering line. It has become a very annoying habit. I don't bother anymore and give my business to well managed restaurants like the Outback, Red Lobster and Olive Garden.
Atmosphere: 2
Food: 3
Service: 1
Staff is rude, made it seem like an issue to substitute my choices. food was great
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Tomato Basil
Food not good. At all. Had a ham and cheese baguette and French onion soup this last time. Just not good. Lovely workers and nice and clean place.
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
Desserts were not fresh. We were missing a couple of items.
Atmosphere: 3
Food: 1
Service: 3
The food is good, and the server/cashier is sweet, but good luck finding a clean place to eat. Maybe they are short-handed? Most of the tables have not been bussed in a while. We were lucky enough to find a free table, but I watched someone else cleaning a table just so they could sit.
Edit: Right before I left, they went full staff on deck to clean the sitting area, which is nice.
Atmosphere: 3
Food: 5
Service: 5
Consistently great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croque Monsieur, Chicken Friand, French Onion, Chicken La Madeleine, Steamed Broccoli
I ordered lunch yesterday in this location using their website and never received it. When I contacted this office directly, the manager told me I would get a full refund the next day. And again I received nothing. Be aware!
Service: 1
Wooden Chairs too uncomfortable! Everything else was wonderful!!
Atmosphere: 4
Food: 5
Service: 5
Loading...