McDonald's

8888 Teel Pkwy, Frisco
(214) 705-1512

Recent Reviews

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Jalil Abbassi

Very dirty store. The lady with the mustache is extremely rude.

Lorie Barnes

The girl who waited on us was very unfriendly. Had to repeat order 2 or 3 times. Acted like it was a real bother to take order.

Atmosphere: 4

Food: 5

Service: 2

Louis Bryant

Absolutely unacceptable experience at this McDonald’s.

I waited over 20 minutes for a simple order consisting of one cheeseburger and five chicken filets. That kind of delay might be expected at a busy sit-down restaurant, but at a fast-food establishment? Completely inexcusable.

What made the experience worse was the total absence of customer service. Not once did any staff member acknowledge the excessive wait, apologize, or even so much as look in my direction. The lack of basic courtesy and accountability was astounding.

This wasn’t just a one-person failure — it’s a clear systemic issue. From the front-line crew to the management team, and even the district manager, it’s apparent that this location is in desperate need of comprehensive customer service training. There was no sense of urgency, no communication, and certainly no regard for the customer’s time.

Until major changes are made, I cannot recommend this location to anyone. It reflects poorly on the McDonald’s brand, and I sincerely hope corporate leadership takes notice.

Atmosphere: 1

Service: 1

Chesney Mansell

Horrible. Worst McDonald’s I’ve ever been to. People suck. One lady was helpful and god bless her.

Food: 1

Service: 1

Britney BlueBird

Says it closes at 12.. at 11pm they're inside but not taking orders. Is the owner okay cause I'm reading multiple reviews about the same problem. Why are your workers closings the store earlier than it suggests online

Atmosphere: 1

Food: 1

Service: 1

C Howard

There is nobody available 30 minutes prior to close time Please explain

Atmosphere: 1

Food: 1

Service: 1

Tyler

Used to be my go to location for years, but over the last 6 or so months the quality of service has dropped. Swapped orders and food not made correctly. Normally not a big issue, but when I order a pie and half of it is already eaten before I even get to it; is out right disgusting. I will not be coming back to this location anymore.

Atmosphere: 2

Food: 1

Service: 2

Srihari Vempati

This store was supposed to be open till 10PM. But they closed it early by 9:45PM. So, I had to use drive-thru.

I checked thid with the girl at the counter. She said they were short-staffed. Understandable.

What was said was I asked for just regular coffee. The coffee was a bit cold, Not hot. Felt like it was not freshly brewed.

Atmosphere: 3

Food: 3

Service: 2

Alfredo Fernandez

Nice location

Atmosphere: 5

Food: 5

Service: 5

Kimical Lan

Dirty tables around 5:15:2025:Thursday 3pm… paper is on the floor

Atmosphere: 1

Food: 5

Service: 1

Kim Morris

Typical McDonalds, but the app and the kiosk do not work well together. Feel bad for the staff that have to figure out how to fix the issues.

Atmosphere: 3

Food: 3

Service: 4

pullakandam rachana

This old lady doesn’t respond to people. Even waiting in the queue for 20 min to order she doesn’t even ask after i called them… very rude.

Atmosphere: 1

Food: 1

Service: 1

David Garcia

Manager was to old to b acting that rude morning manager to b exact 😂😂

H

very bad smelling soaps! Change it please. It smelling still on my hand and this terrible smell killing me.

Santos Valle

Not friendly, to much waiting

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Big Mac

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