I ordered the Alfredo thin crust pizza from the Papa John’s at Kings Street,Frisco, but it was nothing like what I expected. First off, it wasn’t even a thin crust—it came with a thick, doughy base that had no real crust and was hard to chew. The dough tasted stale, and the veggies on top were half-cooked, making the whole thing feel rushed and underdone.
What made it worse was the staff—mostly teenagers who seemed more interested in goofing around than actually making quality food. There was no attention to detail or concern for the customer experience.
I’ve always loved Alfredo pizza and have had great experiences with Papa John’s at other locations, but this one really missed the mark. Sadly, I won’t be coming back to this branch.
Atmosphere: 1
Food: 1
Service: 1
Moises Rodriguez
We have been using this location for so long but lately pizza takes more than an hour to be delivered, unresponsive to phone calls or inexistent customer service. Last time I had to go a pick up the pizza myself, I could see they were completely lost. The quality of the pizza has bern significantly decreased.
Atmosphere: 1
Food: 2
Service: 1
Chung Le
Ordered through Uber eats my husband and I had got sick after eating the food.. never ordering from y’all again..
Food: 1
Service: 1
Ken Beber
Be careful when ordering pizza for delivery. They farm it out to DoorDash for delivery and now your pizza will stop at multiple stops before being delivered to you. Delivery time was 32 minutes that then turned into 55 minutes! Beware
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cheese Pizza
Forrest Perry
Quite possibly the worst franchise location in the country…. I feel like all the low pride/integrity/I’s-Keeps-It-Real employees from the whataburger nearby got jobs at this spot instead.
Tony McAtee
The pizza has generally been good and they deliver quickly. HOWEVER, they have left our delivery order at our front door TWICE without knocking or ringing the doorbell!! C’mon, how hard is it to let people know their food has arrived!!!
Atmosphere: 2
Food: 4
Service: 2
Inka Davis
This location is really disappointing lately. Pizza always arrives lukewarm. Today they really made us reconsider coming back because they dropped red pizza sauce all over our front porch and wall, barely apologized and just walked off. We even paid extra for that sauce. No more good tips for these drivers, they’re not worth it. When you try and call to talk to someone, it just sends you through a bunch of automated messages. Won’t be coming back here.
Food: 2
Service: 1
Nicholas Thom
Pizza not ready when they said it was.
Pizza not cut even close to all the way through.
Cashier doesn’t even acknowledge you when you arrive.
Paid for sauce cups less than half full.
Half the paid for toppings than ANY other place.
And the worst thing: the redhead with long hair and no hair net is the one tossing the dough. Can’t wait to floss my teeth with it in a few minutes when I get to eating.
Based on all of the other recent reviews, the owner CLEARLY doesn’t care.
Atmosphere: 1
Food: 2
Service: 1
P Param
Careful about what you are ordering & what you are getting....
I have ordered a chicken pizza, but they gave me bacon.. & when i informed them, they were not ready to accept the mistake, in-fact Manager was not ready to listen and understand the situation..
I decided to try this location again. I am still shaking my head. Received a text saying pizza was ready. Walked in, an employee said I’ll be with you shortly. Someone else walks in they wait on them. Then they would give them their pizza as soon as it was ready. In the mean time, I was still waiting for service. I received my pizza cold! Sorry incredibly sorry service. Same on Papa Johns two thumbs down only because I only have two thumbs!!! Avoid this location!!!!
Atmosphere: 1
Food: 1
Service: 1
rick l bowers bowers
Ordered and was supposed to have pizza delivered by 11:43pm and it’s currently 12:10am. No pizza. Was charged and no way to get refund or the pizza. Thanks you POS company for screwing us out of dinner and money until we dispute this charge. Will never order here again!
Ben Edelbrock
Do not order from this location. They have outsourced delivery to DoorDash. If you want a pizza delivered cold and 1 hour late, this is your location. I won’t be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Troy Brooks
Pizza delivered to wrong address. Never received my replacement promised by the Mgr. Never again, what a joke.
No papa Jones
i don’t know what was up with this place today but it was horrible. i ordered a small pizza with banana peppers for the topping with cheese. i get the pizza, and it tastes like pickle juice and they put very little cheese on it. the cheese tasted off, as if it had been expired and you could see it SEPARATING on top of the pizza. that was the first time where i actually did not like pizza. which is crazy because everyone likes pizza. 1/5 not doing this again it tasted like throw up with pickles l
Love the service and friendly staff.
Food: 5
Service: 5
I ordered the Alfredo thin crust pizza from the Papa John’s at Kings Street,Frisco, but it was nothing like what I expected. First off, it wasn’t even a thin crust—it came with a thick, doughy base that had no real crust and was hard to chew. The dough tasted stale, and the veggies on top were half-cooked, making the whole thing feel rushed and underdone.
What made it worse was the staff—mostly teenagers who seemed more interested in goofing around than actually making quality food. There was no attention to detail or concern for the customer experience.
I’ve always loved Alfredo pizza and have had great experiences with Papa John’s at other locations, but this one really missed the mark. Sadly, I won’t be coming back to this branch.
Atmosphere: 1
Food: 1
Service: 1
We have been using this location for so long but lately pizza takes more than an hour to be delivered, unresponsive to phone calls or inexistent customer service. Last time I had to go a pick up the pizza myself, I could see they were completely lost. The quality of the pizza has bern significantly decreased.
Atmosphere: 1
Food: 2
Service: 1
Ordered through Uber eats my husband and I had got sick after eating the food.. never ordering from y’all again..
Food: 1
Service: 1
Be careful when ordering pizza for delivery. They farm it out to DoorDash for delivery and now your pizza will stop at multiple stops before being delivered to you. Delivery time was 32 minutes that then turned into 55 minutes! Beware
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Cheese Pizza
Quite possibly the worst franchise location in the country…. I feel like all the low pride/integrity/I’s-Keeps-It-Real employees from the whataburger nearby got jobs at this spot instead.
The pizza has generally been good and they deliver quickly. HOWEVER, they have left our delivery order at our front door TWICE without knocking or ringing the doorbell!!
C’mon, how hard is it to let people know their food has arrived!!!
Atmosphere: 2
Food: 4
Service: 2
This location is really disappointing lately. Pizza always arrives lukewarm. Today they really made us reconsider coming back because they dropped red pizza sauce all over our front porch and wall, barely apologized and just walked off. We even paid extra for that sauce. No more good tips for these drivers, they’re not worth it. When you try and call to talk to someone, it just sends you through a bunch of automated messages. Won’t be coming back here.
Food: 2
Service: 1
Pizza not ready when they said it was.
Pizza not cut even close to all the way through.
Cashier doesn’t even acknowledge you when you arrive.
Paid for sauce cups less than half full.
Half the paid for toppings than ANY other place.
And the worst thing: the redhead with long hair and no hair net is the one tossing the dough. Can’t wait to floss my teeth with it in a few minutes when I get to eating.
Based on all of the other recent reviews, the owner CLEARLY doesn’t care.
Atmosphere: 1
Food: 2
Service: 1
Careful about what you are ordering & what you are getting....
I have ordered a chicken pizza, but they gave me bacon.. & when i informed them, they were not ready to accept the mistake, in-fact Manager was not ready to listen and understand the situation..
Food: 1
Service: 1
Restaurantji Recommends
I decided to try this location again. I am still shaking my head. Received a text saying pizza was ready. Walked in, an employee said I’ll be with you shortly. Someone else walks in they wait on them. Then they would give them their pizza as soon as it was ready. In the mean time, I was still waiting for service. I received my pizza cold! Sorry incredibly sorry service. Same on Papa Johns two thumbs down only because I only have two thumbs!!! Avoid this location!!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered and was supposed to have pizza delivered by 11:43pm and it’s currently 12:10am. No pizza. Was charged and no way to get refund or the pizza. Thanks you POS company for screwing us out of dinner and money until we dispute this charge. Will never order here again!
Do not order from this location. They have outsourced delivery to DoorDash. If you want a pizza delivered cold and 1 hour late, this is your location. I won’t be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Pizza delivered to wrong address. Never received my replacement promised by the Mgr. Never again, what a joke.
i don’t know what was up with this place today but it was horrible. i ordered a small pizza with banana peppers for the topping with cheese. i get the pizza, and it tastes like pickle juice and they put very little cheese on it. the cheese tasted off, as if it had been expired and you could see it SEPARATING on top of the pizza. that was the first time where i actually did not like pizza. which is crazy because everyone likes pizza. 1/5 not doing this again it tasted like throw up with pickles l
Atmosphere: 1
Food: 1
Service: 1
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