What can I say about my experience? I ordered ahead through the app however, the food wasn't available. The lady manager was very rude. She didn't apologize or put any effort to make it right. Worst part, I waited 10 minutes before I was even greeted. They have no customer service skills. The manager told me instead to cancel the order through the app? This place will go out of business if they keep this up. Maybe hire some people who speak better English and have somewhat of an education?
Service: 1
CA Goldlash
Great tea!
Atmosphere: 4
Food: 4
Service: 4
Wolf II
Pulled up to this location at 8 o’clock on the dot. The young lady inside looked me in the eyes and locked the door I go through drive-through and miraculously, they have no spicy chicken available and it will take 30 minutes. I try not to expect much these days, but just wanted to share my experience.
Venus Loves You
I've been coming to this location for the longest time and never had an issue until today. I come here very often. Today was the worst experience I've ever had at any Popeyes. I placed my order through the app with no issues. I pulled up to the speaker and had to wait over 5 minutes before they even acknowledged that i'm there. I told them my order number and requested light ice for my drinks. They said to drive up to the window. There was a car ahead of me and they took forever with them. Then I get to the window and nothing is ready. She finally opens the window and starts reconfirming my order. While she's going down the list I'm already having to correct her on what I ordered. No Pickle on the Spicy sandwich. 2 diet cokes light ice. I repeat that I'm picking up my mobile order. I'm thinking to myself like dang is this order not right there on yo screen why don't yall see it? She mentions something to another employee and looks like they've made mistakes on my order. So she closes the window and they're just looking unorganized. Then she comes back and hands me the drinks and goes back. Then another employee comes to the window and says they're out of the Spicy tenders and ask if I will accept the regular. I then say that I never ordered Spicy. So then she goes back. So I'm waiting there for an extra 5 min. Then she comes and hands the bag while laughing. I start looking in the bag and did a quick check and she continues to burst into laughter like I'm a comedian or like she saw a circus full of clowns in my car or something. I'm getting weirded out and wondering what's funny. Even my daughter in the backseat wondering wth so funny. So them acting suspicious like that should've told me they did something to my food. So I get home and find Pickle on the spicy sandwich. Fries are missing from the combo. A big ole long hair in the drink. Hair in the box with tenders. So I’m highly disappointed with it and have my husband go back up there. He asked for the manager which is still one of the girls who were laughing is the shift manager. He showed her the cup with hair and she made eye contact with the cashier at the drive thru who was laughing. None of them were wearing hairnets or hats or anything. Then he started to mention the other items and she took over because they already knew they messed up the other items so it's like they planned all that. Had us waiting a long time and wasting gas making a second trip. Yall lost my trust and me as a customer✌🏾. I wouldn't recommend anyone else to go here. They will play over your food like it's nothing and laugh in your face while you handing them your $$$. They won't appreciate the job they just got until it's gone and the place is closed.
Atmosphere: 1
Food: 1
Service: 1
Michael P
I came in expecting a tasty chicken sandwich and batch of cajun fries... however, expectation is not always reality. The Chicken Sandwich tasted like the type of Chicken Sandwich. You get at a state fair: average at best, with little to no seasoning whatsoever. I thought that was what Popeyes was known for!!! The cajun fries were cold and, again, VERY average. All this was ten dollars too... Also, I was waiting to order for about 10 minutes before an employee finally came to the counter from the back... very testy as well. Disgusting. Waste of money. I'll stick to Chick-Fil-A for now..
Atmosphere: 3
Food: 1
Service: 1
Major 7th
I had an absolutely terrible experience at this Popeyes location (9185 Preston Rd, Frisco, TX). I placed an order through Uber Eats, and after being informed that my order was paid for and ready for pickup, I went to the store as directed. However, upon arrival, I was neither given my food nor offered any kind of refund.
I spoke with the store manager, Erick, who was completely unhelpful and simply pushed me back to Uber for a resolution—even though Uber confirmed that the store had already received payment.
This level of service is completely unacceptable. If you’re ordering through Uber Eats or any other delivery service, be warned that this location might take your money and leave you with nothing but frustration. I would strongly advise against visiting this store or placing any orders here.
Atmosphere: 1
Food: 1
Service: 1
Betty Jackson
They messed my order up, drink was flat and the food was terribly bad. Will take my money elsewhere. 18$$ LOST!! money is hard to come by these days! They do not answer the phone because the food sucks!!!
Atmosphere: 1
Food: 1
Service: 1
m Wright
Love that chicken from popeys
Atmosphere: 3
Food: 4
Service: 3
Sipendra Maurya
Must visit for insulting experience Avoid this place until you are fed up experiencing good time in life …..
Very bad customer treatment while taking order … showing frustration when customer asking questions … I ordered kids mean and while making payment I given Popeyes gift coupon and said man at billing counter said will not accept the coupon because you didn’t order juice with kids meal 😜, and man at counter was so sarcastic and making fun …. All girls were laughing
I am surprised how come they are in business… not sure if there is any audit in Popeyes … this franchise is the worst, not kids and customers friendly….
The worst experience during Christmas time … I will reach out to Popeyes customer care and check if there is any way to escalate and cancel this Franchise for sake of Popeyes good will and stay in business
Also food quality was also worst
Inside the kitchen guys & girls dancing & singing ….having fun …
Vegetarian options: No
Kid-friendliness: Don’t visit if you are coming with kids, I been here with my 6years kids and it the the worst experience
Just shut them down. Online order took 1hr Had a set pickup time for 630pm. Did not receive my food until 743. Could not cancel because it was online and would have taken 5 to 10 days to get my money back
Atmosphere: 1
Food: 1
Service: 1
Kochi Kuttan
I came there with a coupon and the male staff asked me for the code. I gave my order and I reached the window they asked the code again which is expired. Also they always give worst pieces if we order any value meal..
Atmosphere: 1
Food: 1
Service: 1
Richard Butler
I came there with a coupon and asked if the coupon was good. The female said yes and asked me for the code for the coupon. I gave my order and I reached the window. I’m told that my coupon was expired. Do better
Atmosphere: 1
Food: 3
Service: 1
Aaron Tsai
This place is always close with no notification. I’ve placed orders on the app and drove all the way here just to find out the place is closed. The customer service does nothing but refunding me after a week. Ridiculous place
What can I say about my experience? I ordered ahead through the app however, the food wasn't available. The lady manager was very rude. She didn't apologize or put any effort to make it right. Worst part, I waited 10 minutes before I was even greeted. They have no customer service skills. The manager told me instead to cancel the order through the app? This place will go out of business if they keep this up. Maybe hire some people who speak better English and have somewhat of an education?
Service: 1
Great tea!
Atmosphere: 4
Food: 4
Service: 4
Pulled up to this location at 8 o’clock on the dot. The young lady inside looked me in the eyes and locked the door I go through drive-through and miraculously, they have no spicy chicken available and it will take 30 minutes. I try not to expect much these days, but just wanted to share my experience.
I've been coming to this location for the longest time and never had an issue until today. I come here very often. Today was the worst experience I've ever had at any Popeyes. I placed my order through the app with no issues. I pulled up to the speaker and had to wait over 5 minutes before they even acknowledged that i'm there. I told them my order number and requested light ice for my drinks. They said to drive up to the window. There was a car ahead of me and they took forever with them. Then I get to the window and nothing is ready. She finally opens the window and starts reconfirming my order. While she's going down the list I'm already having to correct her on what I ordered. No Pickle on the Spicy sandwich. 2 diet cokes light ice. I repeat that I'm picking up my mobile order. I'm thinking to myself like dang is this order not right there on yo screen why don't yall see it? She mentions something to another employee and looks like they've made mistakes on my order. So she closes the window and they're just looking unorganized. Then she comes back and hands me the drinks and goes back. Then another employee comes to the window and says they're out of the Spicy tenders and ask if I will accept the regular. I then say that I never ordered Spicy. So then she goes back. So I'm waiting there for an extra 5 min. Then she comes and hands the bag while laughing. I start looking in the bag and did a quick check and she continues to burst into laughter like I'm a comedian or like she saw a circus full of clowns in my car or something. I'm getting weirded out and wondering what's funny. Even my daughter in the backseat wondering wth so funny. So them acting suspicious like that should've told me they did something to my food. So I get home and find Pickle on the spicy sandwich. Fries are missing from the combo. A big ole long hair in the drink. Hair in the box with tenders. So I’m highly disappointed with it and have my husband go back up there. He asked for the manager which is still one of the girls who were laughing is the shift manager. He showed her the cup with hair and she made eye contact with the cashier at the drive thru who was laughing. None of them were wearing hairnets or hats or anything. Then he started to mention the other items and she took over because they already knew they messed up the other items so it's like they planned all that. Had us waiting a long time and wasting gas making a second trip. Yall lost my trust and me as a customer✌🏾. I wouldn't recommend anyone else to go here. They will play over your food like it's nothing and laugh in your face while you handing them your $$$. They won't appreciate the job they just got until it's gone and the place is closed.
Atmosphere: 1
Food: 1
Service: 1
I came in expecting a tasty chicken sandwich and batch of cajun fries... however, expectation is not always reality. The Chicken Sandwich tasted like the type of Chicken Sandwich. You get at a state fair: average at best, with little to no seasoning whatsoever. I thought that was what Popeyes was known for!!! The cajun fries were cold and, again, VERY average. All this was ten dollars too... Also, I was waiting to order for about 10 minutes before an employee finally came to the counter from the back... very testy as well. Disgusting. Waste of money. I'll stick to Chick-Fil-A for now..
Atmosphere: 3
Food: 1
Service: 1
I had an absolutely terrible experience at this Popeyes location (9185 Preston Rd, Frisco, TX). I placed an order through Uber Eats, and after being informed that my order was paid for and ready for pickup, I went to the store as directed. However, upon arrival, I was neither given my food nor offered any kind of refund.
I spoke with the store manager, Erick, who was completely unhelpful and simply pushed me back to Uber for a resolution—even though Uber confirmed that the store had already received payment.
This level of service is completely unacceptable. If you’re ordering through Uber Eats or any other delivery service, be warned that this location might take your money and leave you with nothing but frustration. I would strongly advise against visiting this store or placing any orders here.
Atmosphere: 1
Food: 1
Service: 1
They messed my order up, drink was flat and the food was terribly bad.
Will take my money elsewhere. 18$$ LOST!! money is hard to come by these days! They do not answer the phone because the food sucks!!!
Atmosphere: 1
Food: 1
Service: 1
Love that chicken from popeys
Atmosphere: 3
Food: 4
Service: 3
Must visit for insulting experience
Avoid this place until you are fed up experiencing good time in life …..
Very bad customer treatment while taking order … showing frustration when customer asking questions … I ordered kids mean and while making payment I given Popeyes gift coupon and said man at billing counter said will not accept the coupon because you didn’t order juice with kids meal 😜, and man at counter was so sarcastic and making fun …. All girls were laughing
I am surprised how come they are in business… not sure if there is any audit in Popeyes … this franchise is the worst, not kids and customers friendly….
The worst experience during Christmas time … I will reach out to Popeyes customer care and check if there is any way to escalate and cancel this Franchise for sake of Popeyes good will and stay in business
Also food quality was also worst
Inside the kitchen guys & girls dancing & singing ….having fun …
Vegetarian options: No
Kid-friendliness: Don’t visit if you are coming with kids, I been here with my 6years kids and it the the worst experience
Atmosphere: 1
Food: 1
Service: 1
Never go here
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Just shut them down. Online order took 1hr Had a set pickup time for 630pm. Did not receive my food until 743. Could not cancel because it was online and would have taken 5 to 10 days to get my money back
Atmosphere: 1
Food: 1
Service: 1
I came there with a coupon and the male staff asked me for the code. I gave my order and I reached the window they asked the code again which is expired. Also they always give worst pieces if we order any value meal..
Atmosphere: 1
Food: 1
Service: 1
I came there with a coupon and asked if the coupon was good. The female said yes and asked me for the code for the coupon. I gave my order and I reached the window. I’m told that my coupon was expired. Do better
Atmosphere: 1
Food: 3
Service: 1
This place is always close with no notification. I’ve placed orders on the app and drove all the way here just to find out the place is closed. The customer service does nothing but refunding me after a week. Ridiculous place
Atmosphere: 1
Food: 2
Service: 1
Food is okay for the pricing althu it was not hot
Atmosphere: 3
Food: 3
Service: 4
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