I just started coming here and my second time Ive already had a bad experience. I ordered the ICED Galaxy she told me it’s blended and it’s over $7 for it bc the caramel is .80 cents. I said but I’m looking in the app and under COLD Espresso it says ICED Galaxy. Under BLENDERS It says Galaxy BLENDER. And as I am saying that she cuts me off and says, yeah I understand put on the app. It says one thing and then at the store they tell you another. No, am I missing something? Because if I’m wrong fine, but I know what I’m reading. She wouldn’t even look at the phone to see what I was trying to show her. Now I work at another coffee place and when somebody comes to the store and order something that’s on the app and is not in our system. I asked them exactly what the app says is in it and how much the app says it is and that’s what they get charged. I don’t argue. I don’t tell them well that’s not how it is you’re wrong. I make it Because that’s what we’re here to do. We’re here for the customers and we’re here to make it right. I would like her management to reach out to me, please with an email where we Can communicate about the situation. Today’s date is January 21, 2026 and I was there at about 11:10 AM
Atmosphere: 3
Food: 4
Service: 2
jumiola
Stopped by this location on Preston over the weekend and was pleasantly surprised! I had never been to a Scooters before so was not familiar with the menu. The worker at the drive-thru was very pleasant and explained the menu asking what I was in the mood for. I settled for the strawberry smoothie. It was delicious, priced right and very filling! The workers are very nice and pleasant - I liked the “scoot on around” slogan after your order is placed, made me chuckle. I’ll definitely be back to this location.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Clover
Very disappointed in scooters. This review is for Thursday afternoon, January 8 around 2 PM. They make the best coffee literally my favorite out of all the chains in the DFW. I was really excited to try their new banana latte. I ordered the latte with oat milk and paid at the drive-through. After pulling out of the driveway, I took a drink of the drink, and I did not like it. So I pulled around again through the drive-through and ordered my usual because I know that I like that. Upon getting to the order window. I was told by who I assume is a manager or lead (because it wasn’t the same woman who took my order the first time) and was told that I could only receive a different drink if I paid half of the regular price. Even though I did not like my banana latte at all, and I offered to give it back to them. So I left because why would I pay twice for a drink I didn’t like? I just kind of think this is ridiculous especially because if I don’t like something usually scooters will assist in whatever way possible . I just wanted to try a new flavor. I’m so sorry that I didn’t like it. Why would they still wanna charge me half price?
Food: 5
Service: 1
Shannon Vazquez
Great service and easy drive Thur coffee spot.
Atmosphere: 5
Service: 5
Efosa Airuehia
This is my go-to spot for a delicious cup of coffee and genuinely friendly service. Highly recommend stopping by! You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Tori McClue
This has to be the best scooters I've ever been to! The employees are amazing, very helpful and friendly. This is the perfect preferred atmosphere when having your coffee experience. This is a great place to grab a bite before or after work with an espresso drink or refreshing drink. Best best best scooters hands down!
Atmosphere: 5
Food: 5
Service: 5
Sophia Thompson
I like their coffee but what is the deal with the scented cups? Are the cups near a scented candle? or did someone lather the cups with scented lotion? I could literally taste the scent as I'm drinking. Please keep the cups unscented if possible 😷😩
Terry Johnston
I love scooting through the drive thru. Such a friendly staff. Wide variety of hot and cold beverages.
Atmosphere: 5
Food: 5
Service: 5
Abdul Hakim
Excellent coffee ☕️
Atmosphere: 4
Food: 5
Service: 5
Michael Salimitari
I’ve been coming here for a long time and while the food/beverages are fantastic, what I really want to highlight is the outstanding customer service. Saxton provides exemplary customer service. He is always warm, friendly, outgoing, and hospitable. He always goes above and beyond to ensure the customer feels valued. Always a positive attitude and a smile. The company is very lucky to have him. If you’ve never been here, I highly recommend it! You won’t be disappointed.
Drive through only spot that we visited while waiting to eat nearby. The service was polite and quick. The coffee was okay, but nothing special.
Atmosphere: 4
Food: 3
Service: 5
jackie ashby
Some of the best coffee I ever drank but kinda pricey
A M
Drive through only place serving some good coffees. Their matcha smoothie is great.
Atmosphere: 2
Food: 4
Service: 3
Vijay Penamatsa
My fav coffee shop. I only drink brewed coffee no cream or sugar. Their flavor of day never dissapoints.
Best value!! Thank you
Jeff W
Great service! Ordered online for an easy pickup. Had a nice chat with the person at the window—super friendly. The drink was spot on. Will definitely be back!
I just started coming here and my second time Ive already had a bad experience. I ordered the ICED Galaxy she told me it’s blended and it’s over $7 for it bc the caramel is .80 cents. I said but I’m looking in the app and under COLD Espresso it says ICED Galaxy. Under BLENDERS It says Galaxy BLENDER. And as I am saying that she cuts me off and says, yeah I understand put on the app. It says one thing and then at the store they tell you another. No, am I missing something? Because if I’m wrong fine, but I know what I’m reading. She wouldn’t even look at the phone to see what I was trying to show her. Now I work at another coffee place and when somebody comes to the store and order something that’s on the app and is not in our system. I asked them exactly what the app says is in it and how much the app says it is and that’s what they get charged. I don’t argue. I don’t tell them well that’s not how it is you’re wrong. I make it Because that’s what we’re here to do. We’re here for the customers and we’re here to make it right. I would like her management to reach out to me, please with an email where we Can communicate about the situation. Today’s date is January 21, 2026 and I was there at about 11:10 AM
Atmosphere: 3
Food: 4
Service: 2
Stopped by this location on Preston over the weekend and was pleasantly surprised! I had never been to a Scooters before so was not familiar with the menu. The worker at the drive-thru was very pleasant and explained the menu asking what I was in the mood for. I settled for the strawberry smoothie. It was delicious, priced right and very filling! The workers are very nice and pleasant - I liked the “scoot on around” slogan after your order is placed, made me chuckle. I’ll definitely be back to this location.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed in scooters. This review is for Thursday afternoon, January 8 around 2 PM. They make the best coffee literally my favorite out of all the chains in the DFW. I was really excited to try their new banana latte. I ordered the latte with oat milk and paid at the drive-through. After pulling out of the driveway, I took a drink of the drink, and I did not like it. So I pulled around again through the drive-through and ordered my usual because I know that I like that. Upon getting to the order window. I was told by who I assume is a manager or lead (because it wasn’t the same woman who took my order the first time) and was told that I could only receive a different drink if I paid half of the regular price. Even though I did not like my banana latte at all, and I offered to give it back to them. So I left because why would I pay twice for a drink I didn’t like?
I just kind of think this is ridiculous especially because if I don’t like something usually scooters will assist in whatever way possible . I just wanted to try a new flavor. I’m so sorry that I didn’t like it. Why would they still wanna charge me half price?
Food: 5
Service: 1
Great service and easy drive Thur coffee spot.
Atmosphere: 5
Service: 5
This is my go-to spot for a delicious cup of coffee and genuinely friendly service. Highly recommend stopping by! You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
This has to be the best scooters I've ever been to! The employees are amazing, very helpful and friendly. This is the perfect preferred atmosphere when having your coffee experience. This is a great place to grab a bite before or after work with an espresso drink or refreshing drink. Best best best scooters hands down!
Atmosphere: 5
Food: 5
Service: 5
I like their coffee but what is the deal with the scented cups? Are the cups near a scented candle? or did someone lather the cups with scented lotion? I could literally taste the scent as I'm drinking. Please keep the cups unscented if possible 😷😩
I love scooting through the drive thru. Such a friendly staff. Wide variety of hot and cold beverages.
Atmosphere: 5
Food: 5
Service: 5
Excellent coffee ☕️
Atmosphere: 4
Food: 5
Service: 5
I’ve been coming here for a long time and while the food/beverages are fantastic, what I really want to highlight is the outstanding customer service. Saxton provides exemplary customer service. He is always warm, friendly, outgoing, and hospitable. He always goes above and beyond to ensure the customer feels valued. Always a positive attitude and a smile. The company is very lucky to have him. If you’ve never been here, I highly recommend it! You won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Drive through only spot that we visited while waiting to eat nearby. The service was polite and quick. The coffee was okay, but nothing special.
Atmosphere: 4
Food: 3
Service: 5
Some of the best coffee I ever drank but kinda pricey
Drive through only place serving some good coffees. Their matcha smoothie is great.
Atmosphere: 2
Food: 4
Service: 3
My fav coffee shop. I only drink brewed coffee no cream or sugar. Their flavor of day never dissapoints.
Best value!! Thank you
Great service! Ordered online for an easy pickup. Had a nice chat with the person at the window—super friendly. The drink was spot on. Will definitely be back!
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