Starbucks

12221 Custer Rd, Frisco
(214) 491-5000

Recent Reviews

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Kathi Lee

I walked up around 6:50pm. No hello. No thank you. He had no customers but proceeded to interact with me as if I was an inconvenience to him. As soon as he handed me my drinks he turned the lights off. Hours show 9pm. Maybe a fluke or maybe someone called in and it was a long day for him but definitely not my doing.

Starbucks likely won’t do anything because this company sucks. It’s not just this location. I will just stop financially supporting such an awful company. Last of my dollars spent at Starbucks.

Atmosphere: 1

Service: 1

Jessica Cadena

They could clean the chairs outside. They were all covered in bird poop, every single chair.

Atmosphere: 1

M4d

Visit day 03/28/24 about 2pm. Let me start by saying that I am a Manager that works in the surrounding area, the customer was TERRIBLE! Lady with glasses and blue hair and guy with the glasses were working.

I came by because I was treating my employees to Starbucks drinks for reaching our goals so I had quite a few, the guy rolls his eyes with every drink and has the most sarcastic/upset tone it was SO rude yet he seemed happy enough talking with the blue haired lady evening laughing.

He was so cold as when I started my order then immediately flipped when he turned away from me it felt so awkward. Last, when my drinks were the blue haired lady just says “There” , I reply “Excuse me” she then repeats “there” and turns her back they then return to their happy conversations…

I was left standing there wanting to ask where the straws were but they didn’t even look my way I felt so rushed and unappreciated. I will definitely never return to this location, we will be going across the street from now on. To the 2 individuals there, at our restaurant we strive for stellar customer service and pride ourselves for making our guest feel at home. Take care.

Atmosphere: 1

Food: 1

Service: 1

Brandon Harris

Visit day 03/28/24 about 2pm. Let me start by saying that I am a Manager that works in the surrounding area, the customer was TERRIBLE! Lady with glasses and blue hair and guy with the glasses were working.I came by because I was treating my employees to Starbucks drinks for reaching our goals so I had quite a few, the guy rolls his eyes with every drink and has the most sarcastic/upset tone it was SO rude yet he seemed happy enough talking with the blue haired lady evening laughing.He was so cold as when I started my order then immediately flipped when he turned away from me it felt so awkward. Last, when my drinks were the blue haired lady just says “There” , I reply “Excuse me” she then repeats “there” and turns her back they then return to their happy conversations…I was left standing there wanting to ask where the straws were but they didn’t even look my way I felt so rushed and unappreciated. I will definitely never return to this location, we will be going across the street from now on. To the 2 individuals there, at our restaurant we strive for stellar customer service and pride ourselves for making our guest feel at home. Take care.

Atmosphere: 1

Food: 1

Service: 1

brenda g

Verryyyy slow, sandwich was not heated all the way and i had to go microwave it at home. Sweet staff but no one was eager to help

Ron Gozon

I normally order coffee here and service here is not actually that bad. However, today was the worst! The person working there habe the worst customer service! Shouldn’t be working on customer facing environment.

Atmosphere: 3

Food: 2

Service: 1

Vivian Adili

Very disappointed. I order a venti drink and it seems like they only fill for the half of the cup. I’m a business owner so I normally hate to leave bad reviews but it happens so many times

Atmosphere: 2

Food: 1

Service: 2

Zelio Silveira

Anytime my fave coffee

Atmosphere: 5

Food: 5

Service: 5

Mike Brad

This Starbucks is typical of most. The baristas are quite experienced and friendly. The entire facility was clean.

Atmosphere: 3

Food: 5

Service: 5

Jerrie Freem

Hot fresh coffee daily ..Great choices and fast in early morning .

Atmosphere: 5

Food: 5

Service: 5

Popcorn Willy

STAY SAFE People Have, FUN!! ????

Atmosphere: 5

Food: 5

Service: 5

Anand Kamath

Get my regular Cafe Mocha ☕️ and an egg ? bites. Always great service and stellar location and facilities for meetings

Sandhya Kanukollu

Hangs your store timings in the Google,It’s shows 9.00pm when we came in to pick coffee at 8.30pm they closed us on face saying it’s closed.

Victoria J

This Starbucks closes much earlier than they report. Extremely poor conduct of business.

Matthew Connelly

This location is located is inside the Kroger behind the neighborhood where we live so we do frequent it,they produce fantastic coffee and my wife is good friends with the lady who makes coffee there sometimes there's a line but it always goes pretty quickly. If you're looking for someone to make a fantastic cup of coffee for you ask for tita.

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