Starbucks

5722 Eldorado Pkwy, Frisco
(214) 551-8996

Recent Reviews

Sharanya Visakan

I ordered a lavender chill drink. It tasted just like oatmilk. Not enough lavender or the dragon fruit. If I needed oatmilk I could have just gotten it in the grocery store. I have had this drink before and was much better than the one I have now. Very disappointed

Atmosphere: 4

Food: 1

Service: 4

King Parents

Ezra was the bomb! I need caffeine and chocolate and she made THE BEST suggestions for my drink. I explained I wanted a mocha cookie crumble hot and she 100% delivered. Super impressed with the service and quality.

Atmosphere: 5

Service: 5

Karen V

The people are nice here but they have to be more careful on making drinks this is my third time going and one of my drinks I order is wrong. AGAIN. I was supposed to get a shake. Expression with white mocha instead of classic syrup. Totally missed putting any white mocha in there. And then my second coffee wasn't capped right at all. When people are going through the drive through are sometimes in a rush to be having to worry that the coffee we get is capped properly. Without me touching it the cap fell off while on my cup holder and the whole coffee spilled.

Naomi “Nae” Ewansiha

My car wouldn’t start after buying something from them. I told the guy in there what happened and i even gave him my number so they wouldn’t tow. And then i got hospitalized. Fast forward a week later the manager had my car towed and i had to pay $735 to get it back. My car is a Range Rover so it wasn’t like it was bothering anyone. It actually crazy to me how they handled this situation.

Ana Betts

Everyone here was every nice. Great service.

Atmosphere: 5

Food: 5

Service: 5

Lupe Castellanos

I love the green mermaid!

Atmosphere: 5

Food: 5

Service: 5

Shawn Sorensen

Best Starbucks this side of the Mississippi :

Atmosphere: 5

Food: 5

Service: 5

Belle Caramel

Very dissatisfied with this location. I purchased (2) grilled cheese/sour dough then (2) drinks venti sized strawberry açaí & hot tea. However, I asked the associate at the window to swap out the hot tea & instead have another strawberry aside immediately the associate said I’ll have to speak with their manager. They didn’t know how to do that so I was fine with that. Now an actual manager comes to the window. She asked me what she could help me with. I was very thorough and specific it’s a simple task, swap out the hot tea and instead give me another strawberry açai she doesn’t explain or ask me for my permission she automatically refunds the entire order for $29.61 back onto my card then turns around and asked me to now make a separate purchase for 2961 which means that I would be paying twice at that moment for two sandwiches, and two drinks and said I should see the credit on the first order credited to my card within a few hours no later that evening I said to her well I wish she would’ve asked me for permission before refunding then I would’ve told you or asked you what my options were I wasn’t comfortable paying twice basically 60 bucks for two sandwiches and two drinks at Starbucks for breakfast but I said OK so this was on Saturday Monday being the first business day I do not see the credit and I told her the reason I didn’t want the refunds because I knew I would have to wait for the following business day and I did not want to do that, but guess what Saturday evening came no credit no refund so now I’m waiting till Monday Monday first business day being yesterday which is January 23, 2024. No refund issued to my card so now this morning on January 24 I’m having to go back to this location and ask them where is my refund and this is what I did not want to have to do with and it’s not fair that I’m having to take out of my time and burn gas. OK it’s not right . I’m very disappointed with the way their management manages that store. I’m a proud customer of Starbucks however their services is horrible instead, the manager made me take an additional 15 minutes out of my personal time to verify that everything I was saying was true. She was texting back-and-forth with the manager. I spoke with on Saturday. She sees the transactions in the system but she wanted to confirm with them first that is horrible Service in a nutshell when she finally verifies with that manager rather than asking me. hey is there a way I can fix this for you today? Would you like me to simply just give you you know complementary on our side that was never asked there was never an apology. In fact, she look like she didn’t care. Her attitude was also horrible. I don’t like the treatment it was horrible treatment horrible customer service, horrible management of a customer and then she told me OK so she asked for my card and that’s when she officially processed the refund today OK and handed over the receipt. I have the receipt and now I will have to wait an additional two business days. This is horrible Service they need to do better we spent too much money. We are too committed to Starbucks to be treated this way with carelessness, selfishness, and not caring about how we have to about how we feel about this .

Atmosphere: 1

Food: 1

Service: 1

Christopher Faria

Awesome place folks are excellent. Must

Atmosphere: 5

Food: 5

Service: 5

Steve Treadway

Consistently fast with good food. Not a fancy restaurant but efficient.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Kale & Mushroom Egg Bites

Reike Plecas

Awesome help and good looking men!Bring hazelnut back soon otherwise DD will be my go to stop.

Atmosphere: 5

Food: 5

Service: 5

Udit Patel

They are the lower end of the Starbucks in the area. Handcrafted coffee drinks not that good.

Atmosphere: 4

Food: 2

Service: 4

Andrea Sawyer

I came to this Starbucks yesterday before my daughter’s volleyball tournament. I am so impressed by Anuja, the sweet girl that helped us! She was so sweet and kind and definitely but a smile on mine and my daughters face. I’d have given her all my cash for a tip if I had had any! Please keep her as she is great for your business!

Atmosphere: 5

Food: 5

Service: 5

Brian Teed

They can’t control this so it didn’t impact the rating, but parking is a bit cumbersome.

Atmosphere: 5

Food: 5

Service: 5

Nikhil Sabari

DON'T ORDER LUNCH MENU. And for cold items ask for cold without ice so that they don't fill half the cup with ice and fill in with more cold milk.

Atmosphere: 5

Food: 1

Service: 5

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