This store need some adults who are over 20 atleast or these kids need to train properly, they are not even responding customers and they talk each other and busy in their stuff not giving attentive with customers.
Atmosphere: 3
Food: 4
Service: 1
Nick10 S
Dirty and slow. Bathroom had urine all over it.
Ricardo Vasquez
I came to pick up a door dash up front was empty with guest still had to wait nearly 20 something minutes with 2-3 people being in the back for some reason. I didn’t see them come up front until the last 4 minutes I was in the store. I’m going to be really honest and say young people need to start treating jobs more than just a paycheck because this was absurd.
Seth Bruce
All the waiters have been. Replaced with kiosks but the food is still good.
Atmosphere: 3
Food: 4
Service: 1
RockstarBikerboy
Received the completely wrong order. I ordered a number 5 plain and got a burger that was not a number 5 with everything on it. To top it off, the fries were freezing cold. I would not recommend eating here.
Food: 1
Service: 2
Ash E.
Good food, strange workers saying strange things.
Atmosphere: 4
Food: 5
Service: 3
Repede DaMagikSneak
went in the drive thru tonight and had to wait 20 mins for three burgers, had to come inside to get a refund. when i went inside there was only one person working the store the person on the grill had to stop cooking to come give me a refund, while i watched some black girl in the back just staring at customers while i could see the place was packed. also some other tall black guy who was eatting a brownie and staring at his phone. while i heard another black girl saying homophobic things in the back. i'm surprised the one person who was actually working sticks around for this. i wouldn't recommend this place to my worst enemy, makes no sense you guys would only have four people on shift on a saturday night before the super bowl, yet seems like you guys wanted your grill person to do everything. pathetic. do not eat here, the customer service was awful outside of the one person who helped me. and if i were an owner or a manager at your store, those three people who did nothing to help the team out would have been let go at the drop of a dime.
Atmosphere: 1
Food: 1
Service: 1
sunny hooda
I asked for. Cheese because I’m allergic I got home which is 20min away and the food had cheese all over I called 40 times no answer i except free food when I go or we gonna have big problems
Love steak and shake, food is good and the shakes are good. Staff is always friendly and nice.
Never coming back though it was like $26 or $28 for like 2 combos... why tf would I ever be up for that when you can get like the same thing from chili's for like $20 and the portion would just be double the size.
Atmosphere: 4
Food: 4
Service: 4
Denise Leismer
The food was awful and the service was just as bad as the FOOD 🤢🤮we will never eat here again 🤢you have to place your own order inside on a iPad , That’s not convenience it’s a pain . Then they want a TIP from you and you do all of the work lol
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce
Grant L
!!! WORST EXPERIENCE EVER !!!
Steak ‘n Shake on Preston Road in Frisco, Texas, has earned one of the most unfortunate reviews I’ve ever had to write. I’ve reviewed many restaurants over the years, but this experience stands out as particularly annoying and even physically painful.
On Christmas Eve, I placed an online order that said it would be ready in 5 to 10 minutes. I arrived at the restaurant at 4:53 PM, only to find both front doors completely locked, despite people inside eating and others trying to leave. Patrons were trapped inside, and those outside, including myself, couldn’t get in. A woman inside attempted to get the staff’s attention, but no one responded.
Finally, a staff member with a headset let out the people who were stuck and allowed me inside after I showed my online order. At the counter, I was handed my food and was already frustrated by the chaotic situation. As I tried to leave, another employee had locked the door behind me. I walked into the locked door with such force that I tweaked my shoulder, causing significant pain. The same staff member with the headset nonchalantly opened the door for me without any apology.
To make matters worse, when I got home, the burger patty was flavorless, and the fries were room temperature. I was genuinely looking forward to revisiting Steak ‘n Shake, having just moved from the Midwest where it was one of my favorite places. This experience has completely soured my view, and I won’t be returning to this location. If I could give it -5 stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
Howard Barsam
First time there. Meat in burger was great. However, with all the add-ons it masked the taste. Go no lettuce or tomato here.
This store need some adults who are over 20 atleast or these kids need to train properly, they are not even responding customers and they talk each other and busy in their stuff not giving attentive with customers.
Atmosphere: 3
Food: 4
Service: 1
Dirty and slow. Bathroom had urine all over it.
I came to pick up a door dash up front was empty with guest still had to wait nearly 20 something minutes with 2-3 people being in the back for some reason. I didn’t see them come up front until the last 4 minutes I was in the store. I’m going to be really honest and say young people need to start treating jobs more than just a paycheck because this was absurd.
All the waiters have been. Replaced with kiosks but the food is still good.
Atmosphere: 3
Food: 4
Service: 1
Received the completely wrong order. I ordered a number 5 plain and got a burger that was not a number 5 with everything on it. To top it off, the fries were freezing cold. I would not recommend eating here.
Food: 1
Service: 2
Good food, strange workers saying strange things.
Atmosphere: 4
Food: 5
Service: 3
went in the drive thru tonight and had to wait 20 mins for three burgers, had to come inside to get a refund.
when i went inside there was only one person working the store the person on the grill had to stop cooking to come give me a refund, while i watched some black girl in the back just staring at customers while i could see the place was packed. also some other tall black guy who was eatting a brownie and staring at his phone.
while i heard another black girl saying homophobic things in the back.
i'm surprised the one person who was actually working sticks around for this.
i wouldn't recommend this place to my worst enemy, makes no sense you guys would only have four people on shift on a saturday night before the super bowl, yet seems like you guys wanted your grill person to do everything. pathetic. do not eat here, the customer service was awful outside of the one person who helped me. and if i were an owner or a manager at your store, those three people who did nothing to help the team out would have been let go at the drop of a dime.
Atmosphere: 1
Food: 1
Service: 1
I asked for. Cheese because I’m allergic I got home which is 20min away and the food had cheese all over I called 40 times no answer i except free food when I go or we gonna have big problems
Food: 1
Service: 1
Worse service I ever had in north
Food: 1
Cheap with their toppings
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Slow as sin
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hamburger, Hot Dog
Love steak and shake, food is good and the shakes are good. Staff is always friendly and nice.
Never coming back though it was like $26 or $28 for like 2 combos... why tf would I ever be up for that when you can get like the same thing from chili's for like $20 and the portion would just be double the size.
Atmosphere: 4
Food: 4
Service: 4
The food was awful and the service was just as bad as the FOOD 🤢🤮we will never eat here again 🤢you have to place your own order inside on a iPad , That’s not convenience it’s a pain . Then they want a TIP from you and you do all of the work lol
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sauce
!!! WORST EXPERIENCE EVER !!!
Steak ‘n Shake on Preston Road in Frisco, Texas, has earned one of the most unfortunate reviews I’ve ever had to write. I’ve reviewed many restaurants over the years, but this experience stands out as particularly annoying and even physically painful.
On Christmas Eve, I placed an online order that said it would be ready in 5 to 10 minutes. I arrived at the restaurant at 4:53 PM, only to find both front doors completely locked, despite people inside eating and others trying to leave. Patrons were trapped inside, and those outside, including myself, couldn’t get in. A woman inside attempted to get the staff’s attention, but no one responded.
Finally, a staff member with a headset let out the people who were stuck and allowed me inside after I showed my online order. At the counter, I was handed my food and was already frustrated by the chaotic situation. As I tried to leave, another employee had locked the door behind me. I walked into the locked door with such force that I tweaked my shoulder, causing significant pain. The same staff member with the headset nonchalantly opened the door for me without any apology.
To make matters worse, when I got home, the burger patty was flavorless, and the fries were room temperature. I was genuinely looking forward to revisiting Steak ‘n Shake, having just moved from the Midwest where it was one of my favorite places. This experience has completely soured my view, and I won’t be returning to this location. If I could give it -5 stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger
First time there. Meat in burger was great. However, with all the add-ons it masked the taste. Go no lettuce or tomato here.
Atmosphere: 3
Food: 4
Service: 5
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