I would have given them a five star but they were out of sourdough bread for my Frisco melt
Service: 5
Taylor Woodworth
Staff was very friendly and the restraunt was clean. Food tasted great, honestly alit better than any other time. Plus the food and shake looked just like it did in the pictures.
Basically you walk in and interact with a kiosk... not a fan of that. Food was good, atmosphere was clean. Little lady cleaning was helpful and friendly.
Atmosphere: 5
Food: 5
Service: 1
Kaitlin Carlson
Beef Tallow fries were amazing! The Shakes were awesome. Burgers were great. Customer service was top notch!
Atmosphere: 5
Food: 5
Service: 5
Joel Murchinson
3440 Preston rd. I spoke with a worker whom was a white male and told him gnats were in the ketchup tube. He did nothing and went back to work. So I saw another worker and ask him was a manager working and he said yes. I asked him to ask her for the white males name so I could file a written complaint against him. The manager looked at me and kept talking to her coworkers. I finished eating and walked up to the counter and asked the manager hey didn’t your worker tell you what I said. She responded yes but you are supposed to come up here and ask me yourself. I said so you didn’t want to know what the problem is and why I wanted his name. I told her that she is so unprofessional to the highest level. She is the worst example of a leader. Please check the video. Management needs to do better on their management selections.
Atmosphere: 1
Food: 3
Service: 1
Dr. Rose
On November 13, 2025, I experienced a hostile and unprofessional incident with General Manager Aaron Gaudreau at Steak ’n Shake #0519 (3440 Preston Rd, Frisco, TX). I informed an associate that we were dining in and politely requested a small container for my cheese fries. Instead, I was told I had to pay for chili, even though I was not ordering chili. When I asked for clarification, Mr. Gaudreau became combative, raised his voice, and yelled at me for over two minutes, which I recorded. He repeatedly told me that if I didn’t like his “policy,” I could leave and go eat somewhere else. I told him more than nine times to stop speaking to me, yet after I sat down, he left the counter, approached my table, and continued yelling, saying he had “been here since 11 AM,” taking his frustration out on me. Immediately after refusing me, he gave free containers to two customers and gave my mother one as well, showing targeted and inconsistent treatment. His conduct was harassing and created a hostile dining environment. Please investigate and review store video.
Atmosphere: 1
Food: 4
Service: 1
Beth Miranda
I hadn’t eaten at a Steak ‘n Shake in years, and was really looking forward to eating here. My daughter and I got the same thing: grilled cheese and fries. I should mention this was late afternoon - we were the only customers in the store. I was shocked when the Mexican woman cook came and slung the tray on the counter with an “I dare you to say anything” look on her face. Both sandwiches were burned. Not a little, but burnt black. And the fries were cold and hard. Not even a little warm, they were cold. We’ll never come back here.
J H
Just had the greatest hamburger of my life. Bacon 'n Cheese Double Steakburger Combo. Mayo instead of ketchup. Steak and Shake is one of Frisco's hidden Gems.
Atmosphere: 5
Food: 5
Service: 5
Alex Stine
Food was always good from here. Recommend delivery as I would for every one of their locations.
Atmosphere: 1
Food: 5
Recommended dishes: Cheese Fries
juan armilla
i just went in today not that long ago and the workers here don’t know what they’re doing. ordered 2 burgers and they went back there and made whatever they wanted and gave it to us. took them forever to get my order wrong too. place would be awesome if it just completely had a new staff. 11/6/25 time 5pm. get them kids off the schedule please🙏.
The perfect blend of Yummy greatness, cooked and served by some of the nicest employee’s!
Atmosphere: 5
Food: 5
Service: 5
Ryan H
Garlic burger is the best fast food burger hands down. Slaps every time.
Food: 5
Mandy Shannon
Food was good, fresh. Fries were very tasty. Tastier than I remember. A little expensive for fast food but you get what you pay for and this was better than most.
Food: 5
Service: 5
Emily Knox
I normally don’t complain about the food here but this visit, I was given a chicken tender that was rubber. The breading fell right off and grease POURED out of it. It wasn’t edible. To make things worse, the seats were covered in grease that ended up getting all over my clothes and not a single employee was doing anything. I can now see why this place barely gets customers anymore.
Atmosphere: 1
Food: 1
Service: 1
Theresa Bellows
Friendly service, yummy food. Tallow fries are 👌🏻👌🏻❤️
I would have given them a five star but they were out of sourdough bread for my Frisco melt
Service: 5
Staff was very friendly and the restraunt was clean. Food tasted great, honestly alit better than any other time. Plus the food and shake looked just like it did in the pictures.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese Steakburger, Beef Tallow Fries, Steak Frank Combo, Burger Bar Box, Fries, Hot Dog, Pickles, Sauce, Onion Rings, Chicken Fingers, Whipped Cream, Beef Tallow Onion Rings, Frisco Sauce, Strawberry, Soup
Basically you walk in and interact with a kiosk... not a fan of that. Food was good, atmosphere was clean. Little lady cleaning was helpful and friendly.
Atmosphere: 5
Food: 5
Service: 1
Beef Tallow fries were amazing! The Shakes were awesome. Burgers were great. Customer service was top notch!
Atmosphere: 5
Food: 5
Service: 5
3440 Preston rd. I spoke with a worker whom was a white male and told him gnats were in the ketchup tube. He did nothing and went back to work. So I saw another worker and ask him was a manager working and he said yes. I asked him to ask her for the white males name so I could file a written complaint against him. The manager looked at me and kept talking to her coworkers. I finished eating and walked up to the counter and asked the manager hey didn’t your worker tell you what I said. She responded yes but you are supposed to come up here and ask me yourself. I said so you didn’t want to know what the problem is and why I wanted his name. I told her that she is so unprofessional to the highest level. She is the worst example of a leader. Please check the video. Management needs to do better on their management selections.
Atmosphere: 1
Food: 3
Service: 1
On November 13, 2025, I experienced a hostile and unprofessional incident with General Manager Aaron Gaudreau at Steak ’n Shake #0519 (3440 Preston Rd, Frisco, TX). I informed an associate that we were dining in and politely requested a small container for my cheese fries. Instead, I was told I had to pay for chili, even though I was not ordering chili. When I asked for clarification, Mr. Gaudreau became combative, raised his voice, and yelled at me for over two minutes, which I recorded. He repeatedly told me that if I didn’t like his “policy,” I could leave and go eat somewhere else. I told him more than nine times to stop speaking to me, yet after I sat down, he left the counter, approached my table, and continued yelling, saying he had “been here since 11 AM,” taking his frustration out on me. Immediately after refusing me, he gave free containers to two customers and gave my mother one as well, showing targeted and inconsistent treatment. His conduct was harassing and created a hostile dining environment. Please investigate and review store video.
Atmosphere: 1
Food: 4
Service: 1
I hadn’t eaten at a Steak ‘n Shake in years, and was really looking forward to eating here. My daughter and I got the same thing: grilled cheese and fries. I should mention this was late afternoon - we were the only customers in the store. I was shocked when the Mexican woman cook came and slung the tray on the counter with an “I dare you to say anything” look on her face. Both sandwiches were burned. Not a little, but burnt black. And the fries were cold and hard. Not even a little warm, they were cold. We’ll never come back here.
Just had the greatest hamburger of my life. Bacon 'n Cheese Double Steakburger Combo. Mayo instead of ketchup. Steak and Shake is one of Frisco's hidden Gems.
Atmosphere: 5
Food: 5
Service: 5
Food was always good from here. Recommend delivery as I would for every one of their locations.
Atmosphere: 1
Food: 5
Recommended dishes: Cheese Fries
i just went in today not that long ago and the workers here don’t know what they’re doing. ordered 2 burgers and they went back there and made whatever they wanted and gave it to us. took them forever to get my order wrong too. place would be awesome if it just completely had a new staff. 11/6/25 time 5pm. get them kids off the schedule please🙏.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The perfect blend of Yummy greatness, cooked and served by some of the nicest employee’s!
Atmosphere: 5
Food: 5
Service: 5
Garlic burger is the best fast food burger hands down. Slaps every time.
Food: 5
Food was good, fresh. Fries were very tasty. Tastier than I remember. A little expensive for fast food but you get what you pay for and this was better than most.
Food: 5
Service: 5
I normally don’t complain about the food here but this visit, I was given a chicken tender that was rubber. The breading fell right off and grease POURED out of it. It wasn’t edible. To make things worse, the seats were covered in grease that ended up getting all over my clothes and not a single employee was doing anything.
I can now see why this place barely gets customers anymore.
Atmosphere: 1
Food: 1
Service: 1
Friendly service, yummy food. Tallow fries are 👌🏻👌🏻❤️
Food: 5
Service: 5
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