If you thought you’ve give up on subway 5 years ago, let this location change your mind. I haven’t had subway in years. I come here, my husband and I are greeted and had the best subs made for us. It made our whole day. Everyone was so nice. The place was so clean. The food was fresh and flavorful. Milly (I think) made our subs and she has been curating subs for years. She’s passionate. It’s hard to find these days. Amazing job!
Atmosphere: 5
Food: 5
Service: 5
brian croan
My wife and I LOVE subway. We visited this location and the young girl behind the counter apparently had an issue with my service animal. I’ve had my service animals for 10 years after serving 15 years in the military. I’m a disabled vet and need his assistance. She immediately asked if it was our dog when we walked in and I stated it was. She responded with well he’s not allowed even if it’s a service animal. I politely walked out and had my wife continue with our order and pay for our order. Don’t visit this location, but subway as a company is great and we will continue to give them our business because we believe one persons ugliness and discrimination shouldn’t speak for a company as a whole.
Atmosphere: 1
Food: 1
Service: 1
Jon Ferguson
Employee added a $2.32 tip to my ticket. I asked him to remove the charge. He says he cannot, ask who can he says the manager his Mom. He will not say when she will be there. Then curses at me tells me to leave. In the end 4 of Frisco PD show up. Police were plesant and got me my $2.32 back. Will not come back.
Atmosphere: 1
Food: 1
Service: 1
m bryant
Great people, fast service and fresh food. Tip very well deserved 👏
Atmosphere: 5
Food: 5
Service: 5
Sydney Fishback
Never in my life have I had a person at subway count the amount of pickles that are on my sandwich and refuse to give me more than 6 for a foot long sandwich!
Atmosphere: 2
Food: 2
Service: 1
Sushma Dantapalli
Person handling meat and bread did not care that she did not have enough Tuna in the bowl and she scraped whatever she had which was not enough for the sandwich. Vegetables were just dumped on the sandwich. Bad experience.
Nn
The food was ok and service was horrible. There was a Hispanic women yelling and rude to us. Horrible experience. Don't go here.
Atmosphere: 1
Food: 1
Service: 1
Rik Jones
Don't bother with the phone it is disconnected.
My wife order two sandwiches, two cookies and one bag of chips for Pick-up; When I went to pick up the food there were no chips; I asked "Did we order chips"? Store clerk answered "no just the cookies" even though the receipt was facing him taped to the bag. I could not see the receipt. So I paid for a bag of chips.
I did not see the receipt until I got home and saw that if clearly listed the chips. I thought no biggie I will just call and get them to refund the chips. I called several time no answer.
So I drove to the store and asked why they did not answer the phone. They said it was disconnected. They refunded the chips, but I was expecting more. Something like a free meal on them so I would come back. At this point I am not sure I will every visit this Subway again.
They need to get there phone reconnected and answer it to address issues like this of take the phone number off the receipt and internet.
They should have in place programs to incentivize unhappy customers to return and train their staff in customer service.
Atmosphere: 1
Food: 1
Service: 1
Adrian McGuire
I placed mobile ordered for my drank ordered bottle sweet tea which I paid extra for. I get she hands me a fountain cup I told her I bottled tea she said it doesn’t say that & tries to get me to pay extra. Pls hire someone who can read a ticket & not lazy
The food, the service, and the atmosphere here are excellent. The only reason I’m giving this location One star is because of the owner, Tracy‘s, decision to discontinue accepting coupons. That is cheap and that is shameful of Tracy. You would think that owning multiple locations would have taught him that one negative experience like this can cause a customer like myself to never return to this location. And I will never return to this location because of Tracy‘s negative attitude towards corporate coupons. Cheap decisions will not lead to a successful franchise, Tracy.
Atmosphere: 5
Food: 5
Service: 5
Pijush Debnath
Service is horrible and server don’t care clearly. Won’t go there again
Atmosphere: 4
Food: 2
Service: 1
Pijush Us
Service is awful
Atmosphere: 4
Food: 2
Service: 1
Francina Ashok
It's so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Meatball Marinara on Cheesy Garlic Bread
Kiran Belankar
Terrible Customer Service at Subway – Worst Experience Ever I’ve never had such a frustrating experience at any restaurant, but the Subway at this particular location takes the cake. The person behind the counter was beyond rude, making it clear she hated her job. She didn’t speak a word of English, which made it impossible to communicate. I even resorted to using Google Translate to try and get my order across, but she flat-out refused to listen or cooperate.
It was an incredibly frustrating encounter that ended with me walking out in utter disbelief. I’ve never encountered anyone who seemed to despise their work as much as this person did, and it really makes me concerned that someone with such a negative attitude is handling people’s food. I can only hope she isn’t letting her frustration lead to poor hygiene practices, but based on how she treated me, I have serious doubts.
What makes this worse is that Subway should employ staff who can at least speak basic English. It’s essential for communication, especially in a customer service role, and this failure just added to the overall terrible experience.
I left feeling disappointed, frustrated, and like my business didn’t matter at all. I definitely won’t be returning to this location, and I sincerely hope Subway addresses the serious customer service issues here.
If you thought you’ve give up on subway 5 years ago, let this location change your mind. I haven’t had subway in years. I come here, my husband and I are greeted and had the best subs made for us. It made our whole day. Everyone was so nice. The place was so clean. The food was fresh and flavorful. Milly (I think) made our subs and she has been curating subs for years. She’s passionate. It’s hard to find these days. Amazing job!
Atmosphere: 5
Food: 5
Service: 5
My wife and I LOVE subway. We visited this location and the young girl behind the counter apparently had an issue with my service animal. I’ve had my service animals for 10 years after serving 15 years in the military. I’m a disabled vet and need his assistance. She immediately asked if it was our dog when we walked in and I stated it was. She responded with well he’s not allowed even if it’s a service animal. I politely walked out and had my wife continue with our order and pay for our order. Don’t visit this location, but subway as a company is great and we will continue to give them our business because we believe one persons ugliness and discrimination shouldn’t speak for a company as a whole.
Atmosphere: 1
Food: 1
Service: 1
Employee added a $2.32 tip to my ticket. I asked him to remove the charge. He says he cannot, ask who can he says the manager his Mom. He will not say when she will be there. Then curses at me tells me to leave. In the end 4 of Frisco PD show up. Police were plesant and got me my $2.32 back. Will not come back.
Atmosphere: 1
Food: 1
Service: 1
Great people, fast service and fresh food. Tip very well deserved 👏
Atmosphere: 5
Food: 5
Service: 5
Never in my life have I had a person at subway count the amount of pickles that are on my sandwich and refuse to give me more than 6 for a foot long sandwich!
Atmosphere: 2
Food: 2
Service: 1
Person handling meat and bread did not care that she did not have enough Tuna in the bowl and she scraped whatever she had which was not enough for the sandwich. Vegetables were just dumped on the sandwich. Bad experience.
The food was ok and service was horrible. There was a Hispanic women yelling and rude to us. Horrible experience. Don't go here.
Atmosphere: 1
Food: 1
Service: 1
Don't bother with the phone it is disconnected.
My wife order two sandwiches, two cookies and one bag of chips for Pick-up; When I went to pick up the food there were no chips; I asked "Did we order chips"? Store clerk answered "no just the cookies" even though the receipt was facing him taped to the bag. I could not see the receipt. So I paid for a bag of chips.
I did not see the receipt until I got home and saw that if clearly listed the chips.
I thought no biggie I will just call and get them to refund the chips. I called several time no answer.
So I drove to the store and asked why they did not answer the phone. They said it was disconnected. They refunded the chips, but I was expecting more. Something like a free meal on them so I would come back. At this point I am not sure I will every visit this Subway again.
They need to get there phone reconnected and answer it to address issues like this of take the phone number off the receipt and internet.
They should have in place programs to incentivize unhappy customers to return and train their staff in customer service.
Atmosphere: 1
Food: 1
Service: 1
I placed mobile ordered for my drank ordered bottle sweet tea which I paid extra for. I get she hands me a fountain cup I told her I bottled tea she said it doesn’t say that & tries to get me to pay extra. Pls hire someone who can read a ticket & not lazy
Atmosphere: 1
Food: 2
Service: 1
Worst customer service.
Restaurantji Recommends
The food, the service, and the atmosphere here are excellent. The only reason I’m giving this location One star is because of the owner, Tracy‘s, decision to discontinue accepting coupons. That is cheap and that is shameful of Tracy. You would think that owning multiple locations would have taught him that one negative experience like this can cause a customer like myself to never return to this location. And I will never return to this location because of Tracy‘s negative attitude towards corporate coupons. Cheap decisions will not lead to a successful franchise, Tracy.
Atmosphere: 5
Food: 5
Service: 5
Service is horrible and server don’t care clearly. Won’t go there again
Atmosphere: 4
Food: 2
Service: 1
Service is awful
Atmosphere: 4
Food: 2
Service: 1
It's so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Meatball Marinara on Cheesy Garlic Bread
Terrible Customer Service at Subway – Worst Experience Ever
I’ve never had such a frustrating experience at any restaurant, but the Subway at this particular location takes the cake. The person behind the counter was beyond rude, making it clear she hated her job. She didn’t speak a word of English, which made it impossible to communicate. I even resorted to using Google Translate to try and get my order across, but she flat-out refused to listen or cooperate.
It was an incredibly frustrating encounter that ended with me walking out in utter disbelief. I’ve never encountered anyone who seemed to despise their work as much as this person did, and it really makes me concerned that someone with such a negative attitude is handling people’s food. I can only hope she isn’t letting her frustration lead to poor hygiene practices, but based on how she treated me, I have serious doubts.
What makes this worse is that Subway should employ staff who can at least speak basic English. It’s essential for communication, especially in a customer service role, and this failure just added to the overall terrible experience.
I left feeling disappointed, frustrated, and like my business didn’t matter at all. I definitely won’t be returning to this location, and I sincerely hope Subway addresses the serious customer service issues here.
Atmosphere: 2
Food: 1
Service: 1
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