My wife order two sandwiches, two cookies and one bag of chips for Pick-up; When I went to pick up the food there were no chips; I asked "Did we order chips"? Store clerk answered "no just the cookies" even though the receipt was facing him taped to the bag. I could not see the receipt. So I paid for a bag of chips.
I did not see the receipt until I got home and saw that if clearly listed the chips. I thought no biggie I will just call and get them to refund the chips. I called several time no answer.
So I drove to the store and asked why they did not answer the phone. They said it was disconnected. They refunded the chips, but I was expecting more. Something like a free meal on them so I would come back. At this point I am not sure I will every visit this Subway again.
They need to get there phone reconnected and answer it to address issues like this of take the phone number off the receipt and internet.
They should have in place programs to incentivize unhappy customers to return and train their staff in customer service.
Atmosphere: 1
Food: 1
Service: 1
Adrian McGuire
I placed mobile ordered for my drank ordered bottle sweet tea which I paid extra for. I get she hands me a fountain cup I told her I bottled tea she said it doesn’t say that & tries to get me to pay extra. Pls hire someone who can read a ticket & not lazy
Atmosphere: 1
Food: 2
Service: 1
Suneel Maguluri
Worst customer service.
D&G B
The food, the service, and the atmosphere here are excellent. The only reason I’m giving this location One star is because of the owner, Tracy‘s, decision to discontinue accepting coupons. That is cheap and that is shameful of Tracy. You would think that owning multiple locations would have taught him that one negative experience like this can cause a customer like myself to never return to this location. And I will never return to this location because of Tracy‘s negative attitude towards corporate coupons. Cheap decisions will not lead to a successful franchise, Tracy.
Atmosphere: 5
Food: 5
Service: 5
Pijush Debnath
Service is horrible and server don’t care clearly. Won’t go there again
Atmosphere: 4
Food: 2
Service: 1
Pijush Us
Service is awful
Atmosphere: 4
Food: 2
Service: 1
Francina Ashok
It's so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Meatball Marinara on Cheesy Garlic Bread
Kiran Belankar
Terrible Customer Service at Subway – Worst Experience Ever I’ve never had such a frustrating experience at any restaurant, but the Subway at this particular location takes the cake. The person behind the counter was beyond rude, making it clear she hated her job. She didn’t speak a word of English, which made it impossible to communicate. I even resorted to using Google Translate to try and get my order across, but she flat-out refused to listen or cooperate.
It was an incredibly frustrating encounter that ended with me walking out in utter disbelief. I’ve never encountered anyone who seemed to despise their work as much as this person did, and it really makes me concerned that someone with such a negative attitude is handling people’s food. I can only hope she isn’t letting her frustration lead to poor hygiene practices, but based on how she treated me, I have serious doubts.
What makes this worse is that Subway should employ staff who can at least speak basic English. It’s essential for communication, especially in a customer service role, and this failure just added to the overall terrible experience.
I left feeling disappointed, frustrated, and like my business didn’t matter at all. I definitely won’t be returning to this location, and I sincerely hope Subway addresses the serious customer service issues here.
Atmosphere: 2
Food: 1
Service: 1
Nina Fragale
Completely canceled my online order. Would give no stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Sharla Hand
Horrible customer service. The owner was very rude unprofessional. I will never ever recommend this location to anyone. There was a mistake on my order and the owner’s reply was “ well that was the operators error.
I love this store! Every time we come her Mrs. Luz and Mrs. Martha Are always smiling and take great care of us! Love how they make my family and I feel welcome and appreciated. They take service with a smile to the next level.
Atmosphere: 5
Food: 5
Service: 5
Muhammed Sheikh
Last night, around 8pm, I visited this subway location. while paying I tried to redeem a coupon. But the lady refused to accept a valid coupon without any valid explanation. I'm very surprised as to how a franchise act in such an arbitrary way!
AJ Jenkins
Adan customer service always pleasant when I visit the
Don't bother with the phone it is disconnected.
My wife order two sandwiches, two cookies and one bag of chips for Pick-up; When I went to pick up the food there were no chips; I asked "Did we order chips"? Store clerk answered "no just the cookies" even though the receipt was facing him taped to the bag. I could not see the receipt. So I paid for a bag of chips.
I did not see the receipt until I got home and saw that if clearly listed the chips.
I thought no biggie I will just call and get them to refund the chips. I called several time no answer.
So I drove to the store and asked why they did not answer the phone. They said it was disconnected. They refunded the chips, but I was expecting more. Something like a free meal on them so I would come back. At this point I am not sure I will every visit this Subway again.
They need to get there phone reconnected and answer it to address issues like this of take the phone number off the receipt and internet.
They should have in place programs to incentivize unhappy customers to return and train their staff in customer service.
Atmosphere: 1
Food: 1
Service: 1
I placed mobile ordered for my drank ordered bottle sweet tea which I paid extra for. I get she hands me a fountain cup I told her I bottled tea she said it doesn’t say that & tries to get me to pay extra. Pls hire someone who can read a ticket & not lazy
Atmosphere: 1
Food: 2
Service: 1
Worst customer service.
The food, the service, and the atmosphere here are excellent. The only reason I’m giving this location One star is because of the owner, Tracy‘s, decision to discontinue accepting coupons. That is cheap and that is shameful of Tracy. You would think that owning multiple locations would have taught him that one negative experience like this can cause a customer like myself to never return to this location. And I will never return to this location because of Tracy‘s negative attitude towards corporate coupons. Cheap decisions will not lead to a successful franchise, Tracy.
Atmosphere: 5
Food: 5
Service: 5
Service is horrible and server don’t care clearly. Won’t go there again
Atmosphere: 4
Food: 2
Service: 1
Service is awful
Atmosphere: 4
Food: 2
Service: 1
It's so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Meatball Marinara on Cheesy Garlic Bread
Terrible Customer Service at Subway – Worst Experience Ever
I’ve never had such a frustrating experience at any restaurant, but the Subway at this particular location takes the cake. The person behind the counter was beyond rude, making it clear she hated her job. She didn’t speak a word of English, which made it impossible to communicate. I even resorted to using Google Translate to try and get my order across, but she flat-out refused to listen or cooperate.
It was an incredibly frustrating encounter that ended with me walking out in utter disbelief. I’ve never encountered anyone who seemed to despise their work as much as this person did, and it really makes me concerned that someone with such a negative attitude is handling people’s food. I can only hope she isn’t letting her frustration lead to poor hygiene practices, but based on how she treated me, I have serious doubts.
What makes this worse is that Subway should employ staff who can at least speak basic English. It’s essential for communication, especially in a customer service role, and this failure just added to the overall terrible experience.
I left feeling disappointed, frustrated, and like my business didn’t matter at all. I definitely won’t be returning to this location, and I sincerely hope Subway addresses the serious customer service issues here.
Atmosphere: 2
Food: 1
Service: 1
Completely canceled my online order. Would give no stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. The owner was very rude unprofessional. I will never ever recommend this location to anyone. There was a mistake on my order and the owner’s reply was “ well that was the operators error.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club, B L T
Restaurantji Recommends
Very bad customer service. Will not be back
They don't like to answer the phone !!
Atmosphere: 5
Food: 5
Service: 1
I love this store! Every time we come her Mrs. Luz and Mrs. Martha Are always smiling and take great care of us! Love how they make my family and I feel welcome and appreciated. They take service with a smile to the next level.
Atmosphere: 5
Food: 5
Service: 5
Last night, around 8pm, I visited this subway location. while paying I tried to redeem a coupon. But the lady refused to accept a valid coupon without any valid explanation. I'm very surprised as to how a franchise act in such an arbitrary way!
Adan customer service always pleasant when I visit the
Atmosphere: 5
Food: 5
Service: 5
Loading...