Subway
4710 Preston Rd Suite 316, Frisco
(972) 335-6601
Recent Reviews
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I waited for half an hour for the person who never answered me. I only heard him talking on the phone. July 19th at 6:40 pm. I called him and he was very rude.
Employees in the back did not show up until I yelled hello. Asked for a water cup and was told it was unavailable when I literally came here yesterday and got one. Was told they didn't have the sauce I asked for so I told him it's right there. Just bad!
Atmosphere: 1
Food: 1
Service: 1
On May 29th, 2025, at 6:20 PM, I visited this location to pick up dinner on my way home from work. Upon entering, I was not greeted or acknowledged for about three minutes. After that time, a younger woman appeared and began preparing food. I let her know that I wanted a half turkey sub on wheat bread.
She informed me that wheat bread was only available for online orders due to a bread shortage. I explained that I have an intolerance to other types of bread and could only eat wheat. Despite this, she stated she could not make the sandwich because her manager instructed her not to. I pointed out that if the bread is still available for online orders, it should not be an issue to use it for a walk-in customer with a dietary restriction.
She continued to refuse, saying she couldn’t make the sandwich. I then asked for her name and the manager’s contact information, which she declined to provide. I also requested the corporate number and was denied that as well.
Due to the poor service, lack of courtesy, and complete disregard for reasonable customer accommodation, I will not be returning to this store.
Atmosphere: 1
Food: 1
Service: 1
We arrived 30 minutes before closing time, we typically don't like doing that , but the employee was welcoming and made us a good sandwich.
Atmosphere: 4
Food: 4
Service: 5
Please dont go this subway store, very rude service
Horrible experience here. The guy making me sandwich toasted it without asking me and when I said I didn’t want it toasted, he got mad at me and had an attitude because I didn’t stop him when he put it in the toaster. I told him he didn’t ask and I hadn’t noticed until it was done. And he started yelling at me And threw my sandwich in the trash as I walked away.
Atmosphere: 5
Food: 5
Service: 1
Bring back Breakfast!
Food: 1
Charging more while billing. Be careful! Watch your order price before you tap your card!
Atmosphere: 3
Food: 3
Service: 2
Employee and Supervisor very rude and disrespectful. The meat on my sandwich was not fresh.
I returned the sub and the Cashier told me that she is not giving me my money back .
I reached out to the Supervisor she stated that she would return my money. It has been almost a month and I still have not received my refund after multiple communications with the Supervisor. Now getting my bank involved when I should not have too
Atmosphere: 3
Food: 1
Service: 1
No one’s here? I’m inside no one’s here
Restaurantji Recommends
I dont always do reviews, but my experience here was horrible. The customer service representative person with grey and black dreadlocks was very rude. I asked if they could use a clean knife to cut my sandwich since I didn't want cross contamination with other meats and he says we don't have clean knifes and I can't clean a knife for you because we are busy. Thereweres only 3 people eating their sandwich and nobody else. They weren't doing anything either. I said every subway I have gone to are understanding and nice and use a clean knife and that is how it is supposed to be for hygienic reasons and he says they shouldn't. He was very rude and took my receipt and trashed it. They are not customer friendly, they are lazy and unhygienic. They only want your money and don't care about providing good customer service and using hygienic practices. I will never be coming here again. Read the other reviews, they have similar complaints.
Atmosphere: 1
Food: 1
Service: 1
The guy was not even listening . Counter was dirty . Unhygienic handling of food and he made my order while on video call with someone . Told the guy to pack properly to which he replied “I am putting extra wrap paper, you can do it yourself” ; Bread crumbled. I just had to trash the sandwich worrying about food safety from this store
Atmosphere: 1
Food: 1
Service: 1
Placed an order online for 2 foot longs, it took them over 30 minutes to make it. When we got there, we saw one of the guys that was working on a sandwich, eat some of the meat as he was making the sandwich.
Other places I see kids sandwiches are much bigger in size
Atmosphere: 4
Food: 4
Service: 3
One of the meanest Subway stores.
Atmosphere: 1
Food: 1
Service: 1
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