Location is dirty, workers are always talking on the phone in their headphones so you have to repeat your order each step of the process. Employees will do an online order instead of helping the customer infront of them. Poor management to say the least
Anthony Chacon
Went in when the employee was mopping. Made me wait until he was done. Then when making the sandwiches, he purposely over poured the dressings. No customer service.
Atmosphere: 3
Food: 2
Service: 1
Venkata Ravi Uppalapati
Very poor customer service. The lady working at legacy and Lebanon sub way store on 12/21 at 3 pm cst is very rude. When asked a question about the bread she got frustrated and slapping the bread. We left the store without ordering food. I recommend to avoid coming to this location.
Kandy C
Waited 10 min to place an order and nothing still was done. She was too busy preparing online orders. I ended up walking out. The need some more help in there. Especially around the time that everyone gets off work and the know that it will be busy online and in store
Atmosphere: 1
Service: 1
Carlos Salcedo
I just had a very disappointing experience at this Subway location, particularly with the lady, Nikkita or something like that is her name, the only employee working this morning. Unfortunately, she has made my sandwich incorrectly three times in just two weeks.
Each time, it seems she doesn’t read the instructions and prepares the sandwich however she wants. The wrong ingredients are frequently used, or in the worst case. items are missing.
This morning, I was late to work because I decided to check my order before leaving. She used the wrong type of bread and added so much sauce that it made the sandwich messy and unappetizing. After I pointed out the issues, she had to remake it. Even then, when I checked it before she wrapped it up, I discovered there was no cheese!
It's incredibly frustrating that she doesn’t pay attention to what she's doing. I can’t believe this happened again.
I will not be ordering from this location ever again.
Atmosphere: 2
Food: 1
Service: 1
F J
Very honest and polite review . This subway sucks located on Lebanon Frisco FM 423 I do not want to name the girl was working around that shift . 10/25/2023 order at 8:17 PM. So $9.83 let’s say 10$ assuming for 6inch wheat. Asked for regular chicken. And the girl who prepared was not doing her job properly. She seemed to be in a hurry . soo lesss stuff on the bread. Very disappointed how she made the regular chicken very fast and didn’t even bother to ask if I wanted to toasted or not ?? She immediately toasted without asking . not enough chicken few olives few onions I had to asked her please add some more pepper and onions . So basically inside the bread just few bite of chicken and half melted pepper jack cheese . I have got so much more to say. in my head I was like LOrd have mercy .im not person to be mean specially those who works hard and i appreciate . What makes me upset that this lady she was working like she did me a favor . Big ?? Anyways i wanted to just leave but i didn’t want to be rude .since she already toasted the sand with her own choice . Toasted chicken with bread and add cheese after that’s how I wanted to tell her . But she go ahead add 2-3 bites of shredded chicken and one slice of cheese? Really ? And toasted without asking . Other part was she immediately started making like she doesn’t want you to see how much veg & things she adds on your bread. Very sick . Extremely stingy I would say to just save few $$$ smh .believe me it’s not the first time at the location. I have forgiven them few times in the past not reviewing. But this time I blasted . I paid to expect something at least better . Another “ bar” I’m not sure exactly you call its where they keep meat , tuna cheese turkey etc. was literally covered so you can’t see how much she is putting. Please don’t be stingy give what your customers ask and listen to how they want their sandwich. Because they are paying and expecting something better from you. unless your offering them for free. Then it makes sense . Please don’t do that. Thank you and god bless .
Atmosphere: 2
Food: 1
Service: 1
Kevin Rodriguez
the person who serves ignores you and is racist
joshua
I use to work at subway. It was my job to was my hands before making someone food. This is second subway that I go too that don't wash their hands before putting on gloves and making people food.
Atmosphere: 1
Food: 5
Service: 1
Marcus Williamson
EXCELLENT CUSTOMER SERVICE! Excellent food! I absolutely enjoyed my fresh Tuna sandwich loaded with spinach, jalapeños ?️; olives ; red onions ; mayonnaise; pepper Italian Bread ? !…YES!
Atmosphere: 5
Food: 5
Service: 5
Nyan Nela
very bad place for your order, 1-my total balance was $28.77 but i got notification from my bank they charge me $33.77 ,also they sent me the Wrong order no cheese at all , I asked for tosted sandwich ,also i have allergy with onione i dont ask for that , not sure why i got this , belived or not i trashed my order ! when i called them 3-4 time no answer !
Rude male employee, looks like he dnt want to work and doing a favor by taking orders. Prepared worst subway ever for all of us. We work nearby and went for a quick lunch byte but now due to this rude male employee, this Subway lost our business, wont recommend anyone in my office. Do not accept mail in coupons.
Atmosphere: 1
Food: 1
Service: 1
Henry Graves
Tried the foot long churro. Probably the nastiest thing I've ever attempted to eat. 11 inches ended up in the trash. I'm guessing it just wasn't prepared properly. ?
Atmosphere: 4
Food: 1
Service: 4
Claudia Chacon
Great customer
Atmosphere: 5
Food: 5
Service: 5
Kripa
Wrong order, we ordered pretty basic tuna sandwiches online, came home to something absolutely different. (It has honey mustard, banana peppers, regular peppers, onion, olives, jalapenos and spinach instead of LTO and tuna... ...We were awfully disappointed and won't be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
long zheng
Please note that everyone should not order food from this restaurant after 9 pm. The service provided by the elderly woman there is very poor and she is very unscrupulous. She may not be selling anything at that time. Maybe she is afraid of disturbing her get off work. Please ask the boss to pay attention to this issue. Thank you.
Location is dirty, workers are always talking on the phone in their headphones so you have to repeat your order each step of the process. Employees will do an online order instead of helping the customer infront of them. Poor management to say the least
Went in when the employee was mopping. Made me wait until he was done. Then when making the sandwiches, he purposely over poured the dressings. No customer service.
Atmosphere: 3
Food: 2
Service: 1
Very poor customer service. The lady working at legacy and Lebanon sub way store on 12/21 at 3 pm cst is very rude. When asked a question about the bread she got frustrated and slapping the bread. We left the store without ordering food. I recommend to avoid coming to this location.
Waited 10 min to place an order and nothing still was done. She was too busy preparing online orders. I ended up walking out. The need some more help in there. Especially around the time that everyone gets off work and the know that it will be busy online and in store
Atmosphere: 1
Service: 1
I just had a very disappointing experience at this Subway location, particularly with the lady, Nikkita or something like that is her name, the only employee working this morning. Unfortunately, she has made my sandwich incorrectly three times in just two weeks.
Each time, it seems she doesn’t read the instructions and prepares the sandwich however she wants. The wrong ingredients are frequently used, or in the worst case. items are missing.
This morning, I was late to work because I decided to check my order before leaving. She used the wrong type of bread and added so much sauce that it made the sandwich messy and unappetizing. After I pointed out the issues, she had to remake it. Even then, when I checked it before she wrapped it up, I discovered there was no cheese!
It's incredibly frustrating that she doesn’t pay attention to what she's doing. I can’t believe this happened again.
I will not be ordering from this location ever again.
Atmosphere: 2
Food: 1
Service: 1
Very honest and polite review . This subway sucks located on Lebanon Frisco FM 423 I do not want to name the girl was working around that shift . 10/25/2023 order at 8:17 PM. So $9.83 let’s say 10$ assuming for 6inch wheat. Asked for regular chicken. And the girl who prepared was not doing her job properly. She seemed to be in a hurry . soo lesss stuff on the bread. Very disappointed how she made the regular chicken very fast and didn’t even bother to ask if I wanted to toasted or not ?? She immediately toasted without asking . not enough chicken few olives few onions I had to asked her please add some more pepper and onions . So basically inside the bread just few bite of chicken and half melted pepper jack cheese . I have got so much more to say. in my head I was like LOrd have mercy .im not person to be mean specially those who works hard and i appreciate . What makes me upset that this lady she was working like she did me a favor . Big ?? Anyways i wanted to just leave but i didn’t want to be rude .since she already toasted the sand with her own choice . Toasted chicken with bread and add cheese after that’s how I wanted to tell her . But she go ahead add 2-3 bites of shredded chicken and one slice of cheese? Really ? And toasted without asking . Other part was she immediately started making like she doesn’t want you to see how much veg & things she adds on your bread. Very sick . Extremely stingy I would say to just save few $$$ smh .believe me it’s not the first time at the location. I have forgiven them few times in the past not reviewing. But this time I blasted . I paid to expect something at least better . Another “ bar” I’m not sure exactly you call its where they keep meat , tuna cheese turkey etc. was literally covered so you can’t see how much she is putting. Please don’t be stingy give what your customers ask and listen to how they want their sandwich. Because they are paying and expecting something better from you. unless your offering them for free. Then it makes sense . Please don’t do that. Thank you and god bless .
Atmosphere: 2
Food: 1
Service: 1
the person who serves ignores you and is racist
I use to work at subway. It was my job to was my hands before making someone food. This is second subway that I go too that don't wash their hands before putting on gloves and making people food.
Atmosphere: 1
Food: 5
Service: 1
EXCELLENT CUSTOMER SERVICE! Excellent food! I absolutely enjoyed my fresh Tuna sandwich loaded with spinach, jalapeños ?️; olives ; red onions ; mayonnaise; pepper Italian Bread ? !…YES!
Atmosphere: 5
Food: 5
Service: 5
very bad place for your order, 1-my total balance was $28.77 but i got notification from my bank they charge me $33.77 ,also they sent me the Wrong order no cheese at all , I asked for tosted sandwich ,also i have allergy with onione i dont ask for that , not sure why i got this , belived or not i trashed my order ! when i called them 3-4 time no answer !
Food: 1
Service: 1
Restaurantji Recommends
Rude male employee, looks like he dnt want to work and doing a favor by taking orders. Prepared worst subway ever for all of us. We work nearby and went for a quick lunch byte but now due to this rude male employee, this Subway lost our business, wont recommend anyone in my office. Do not accept mail in coupons.
Atmosphere: 1
Food: 1
Service: 1
Tried the foot long churro. Probably the nastiest thing I've ever attempted to eat. 11 inches ended up in the trash. I'm guessing it just wasn't prepared properly. ?
Atmosphere: 4
Food: 1
Service: 4
Great customer
Atmosphere: 5
Food: 5
Service: 5
Wrong order, we ordered pretty basic tuna sandwiches online, came home to something absolutely different. (It has honey mustard, banana peppers, regular peppers, onion, olives, jalapenos and spinach instead of LTO and tuna... ...We were awfully disappointed and won't be ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Please note that everyone should not order food from this restaurant after 9 pm. The service provided by the elderly woman there is very poor and she is very unscrupulous. She may not be selling anything at that time. Maybe she is afraid of disturbing her get off work. Please ask the boss to pay attention to this issue. Thank you.
Service: 1
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