Wendy's
7201 Preston Rd, Frisco
(972) 464-1218
Recent Reviews
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Their new breakfast burrito is worth the stop
Food: 4
Service: 4
The worst food and very bad service at this location. Salty and old fries.
Atmosphere: 1
Food: 1
Service: 1
It's the weirdest thing. Multiple times now they make my order as I arrive. Sure it might be more fresh. But the point of ordering ahead of time with the app seems pointless. Especially when I take my sweet time to get there and they still hadn't made my order more than twice
Atmosphere: 2
Food: 3
Service: 3
The hours are listed at 8 am in place a mobile order and the restaurant is closed.
Service: 1
Half of the drink in the Freestyle Machine was unavailable. Clerk did not get the food ready in a timely manner.
Food: 3
Service: 2
So since when do you have to purchase an item before you can get your free key chain frosty!? This is the 2nd time Ive been to this location and both times the service sucked and now i have to purchase an item before getting my free frosty. Ive worked at a wendys before for over a year and never was this the case nor the times i went to other locations. I called the store asked to speak to the manager and they said i can but he doesn’t really understand English which was fine i wanted to speak to him anyway and then got hanged up on. Very very disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
What a shame! I bought an apple pecan salad. The purchase was to go. The lettuce was in bad condition, like rotten, it disgusted me and I couldn't eat it. I was already at work so I couldn't eat anything. I called by phone to complain. I spoke to the cashier Karina. She told me to come back the next day and she would give me a free salad. The next day I went, she was very kind and gave me a new salad. Another time being at work I couldn't eat the chicken, since it was obviously old because it was hard from being reheated so much. It looked like little stones. Besides, the salad portion was smaller than in other branches. Horrible!!! Once again I couldn't eat well. So I don't recommend this place. They really sell old and spoiled food.
Staff was friendly and fast
Atmosphere: 3
Food: 3
Service: 3
Was just at this location and since when do you have to purchase an item before getting our free key chain frosty?! Absolutely horrible service people are very rude!! I worked at a wendys for over a year and this was never the case nor at other wendys. If they want to make more money they should have better customers service instead of saying i have to purchase an item in order to get a free key chain frosty. Won’t go back to this location.
Atmosphere: 1
Food: 1
Service: 1
Just stopped by a few minutes before the closing time stated on here to get a frosty (didn’t realize it was almost closing til I checked the time on here), and on top of that, there is a sign marketing that they were open even one hour later than that, but I sat in the drive-through for a few minutes, not getting a reply. Then I pull up to the window and they’re not responding so I try to walk inside because the actual neon open sign is still on, but the door is locked…
Restaurantji Recommends
Food on this visit was okay, but not as good as the last visit several weeks back.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Spicy Chicken Sandwich
Why is it that even on the most simplest delivery orders there always seems to be something missing?! Stopped ordering for awhile, decided to give it a try again but it's just the same issue the food is great but the service not so much...
Food: 4
Service: 1
The manager just walked smooth past the sink without washing his hands after being in the stall and hopped on a register.......No.....
Kept going back here because it is really close and I really didn’t think they could be rude literally all the time. But today this lady was rude as ever and you can tell she just wishes no one ever even came through the drive -through.
Got their “saucy nuggets” today, and this is what I got lol. Don’t come here, I’ll never be coming back.
Atmosphere: 1
Food: 3
Service: 1
Been in over a dozen wendys from Indiana back home to Texas. Been having large orange cream frosted at each one. The price across 4 states, IN, IL, MO, AR was always $3.43 tax included. Get home to Texas and bam, $4.32. thanks local Wendy's for gouging your customers. 4 out of 5 states are fair. Texas isn't one of them.
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