Check your order before you leave because items are always forgotten. Can’t order delivery cuz the driver can’t open the bag.
Food: 3
Nathalia Nunez
service so bad and they are so rude
Atmosphere: 1
Food: 1
Service: 1
miri
Came in the lady at the front who takes oders had a nasty attitude didn't speak much or understand English at all. She begun to have an attitude with me due to her frustration. I got discriminated then spoke very badly about me to the other coworker in Spanish I understood what she said she didn't know . By the time I got my oder it was completely wrong. Then I decided to leave due to the fact of the service was wrong from the beginning and the food. I asked for my refund immediately they could not even figure out how to do a refund at all. They had to call the store owner to try and do it. They tried to offer cash I said no I didn't pay with cash I used a credit card. So why should I get cash. Then to make it even a worse experience they didnt even know how to print my refund receipt. Worst experince I do not recommend this specific wing stop
Atmosphere: 1
Food: 1
Service: 1
Anthony Herrera
Ordered my food for the game 3 days before the big game. Full hour and a half wait time late getting order out. Don't order here, ahead if time or day of anything. Customer service is ugly no information given and just argued with over their delay. If I could give a negative star rating I would.
Atmosphere: 1
Service: 1
Samuel Deepak
I watched a customer come in today 1/1/2025 with a wrong order, then the cashier lady proceeded to argue that she didn’t make any mistakes. She was also extremely rude and unprofessional, saying things like “don’t speak to me and I do not care”. Furthermore, the other customer showed similar lack of professionalism, such as “I hope she spits in your food”. 0/10, the employees have ruined the experience and I would not recommend this establishment. This establishment has the worst customer service
Atmosphere: 1
Food: 2
Service: 1
Phoenix
There was a Indian man who walked in with his daughter trying to get their correct order because the lady behind the counter gave him something he didn’t ask for. When he tried to speak, they kept talking over him. The customer service of this place has really gone down. I’m disappointed.
Atmosphere: 2
Food: 3
Service: 1
K Siv
Worst customer service from a girl from the counter, she ordered wrong wings and when we asked to correct it, she is arguing that our order is wrong and you are lying where we placed our regular order that we have been placing for years. I would recommend the owner of the store to coach her on the customer service and hospitality.
Atmosphere: 1
Food: 1
Service: 1
Jay Gladney
Usually decent bone-in at this location.
Last night ordered a 10 piece well done.
Chicken wasn’t well done so I took it back.
They refried the same chicken and handed the greasy bird right back to me.
I’m just writing to thank you for giving me the motivation to stop eating wing stop and all fast food in general.
The bar is so low now i wouldn’t give this to my 3-legged dog
Atmosphere: 5
Food: 2
Service: 4
Kuni Ito
To Corporate: It makes no sense to place Walk-in to go orders in the same spot as call-in and online orders. There is a person waiting why not hand it to them directly? The pandemic is over and protocol should be updated to reflect that.
The name system does not work either. My name was never called so you are just sitting there pointlessly waiting. This forces the customer to be proactive about when their food is ready.
Service: 2
Maria Rodriguez
Sebastian and his evening team were awesome!!!!!
Ordered online and arrived early for our order,. And I have to say that I am impressed with these guys and gals in the kitchen! Even though no one ever answers back, they greeted each and every client that walked in the door. They kept the refill station fully stocked and clean. These guys were slanging wings left and right! Did you know they can make up to 300 orders in an hour!!! That’s hella wild! Come by and give them some more business! Truly amazing to see hard working young fellows in our communities.
Check your order before you leave because items are always forgotten. Can’t order delivery cuz the driver can’t open the bag.
Food: 3
service so bad and they are so rude
Atmosphere: 1
Food: 1
Service: 1
Came in the lady at the front who takes oders had a nasty attitude didn't speak much or understand English at all. She begun to have an attitude with me due to her frustration. I got discriminated then spoke very badly about me to the other coworker in Spanish I understood what she said she didn't know . By the time I got my oder it was completely wrong. Then I decided to leave due to the fact of the service was wrong from the beginning and the food. I asked for my refund immediately they could not even figure out how to do a refund at all. They had to call the store owner to try and do it. They tried to offer cash I said no I didn't pay with cash I used a credit card. So why should I get cash. Then to make it even a worse experience they didnt even know how to print my refund receipt. Worst experince I do not recommend this specific wing stop
Atmosphere: 1
Food: 1
Service: 1
Ordered my food for the game 3 days before the big game. Full hour and a half wait time late getting order out. Don't order here, ahead if time or day of anything. Customer service is ugly no information given and just argued with over their delay. If I could give a negative star rating I would.
Atmosphere: 1
Service: 1
I watched a customer come in today 1/1/2025 with a wrong order, then the cashier lady proceeded to argue that she didn’t make any mistakes. She was also extremely rude and unprofessional, saying things like “don’t speak to me and I do not care”. Furthermore, the other customer showed similar lack of professionalism, such as “I hope she spits in your food”. 0/10, the employees have ruined the experience and I would not recommend this establishment. This establishment has the worst customer service
Atmosphere: 1
Food: 2
Service: 1
There was a Indian man who walked in with his daughter trying to get their correct order because the lady behind the counter gave him something he didn’t ask for. When he tried to speak, they kept talking over him. The customer service of this place has really gone down. I’m disappointed.
Atmosphere: 2
Food: 3
Service: 1
Worst customer service from a girl from the counter, she ordered wrong wings and when we asked to correct it, she is arguing that our order is wrong and you are lying where we placed our regular order that we have been placing for years. I would recommend the owner of the store to coach her on the customer service and hospitality.
Atmosphere: 1
Food: 1
Service: 1
Usually decent bone-in at this location.
Last night ordered a 10 piece well done.
Chicken wasn’t well done so I took it back.
They refried the same chicken and handed the greasy bird right back to me.
I’m just writing to thank you for giving me the motivation to stop eating wing stop and all fast food in general.
The bar is so low now i wouldn’t give this to my 3-legged dog
Atmosphere: 5
Food: 2
Service: 4
To Corporate:
It makes no sense to place Walk-in to go orders in the same spot as call-in and online orders. There is a person waiting why not hand it to them directly? The pandemic is over and protocol should be updated to reflect that.
The name system does not work either. My name was never called so you are just sitting there pointlessly waiting. This forces the customer to be proactive about when their food is ready.
Service: 2
Sebastian and his evening team were awesome!!!!!
Ordered online and arrived early for our order,. And I have to say that I am impressed with these guys and gals in the kitchen! Even though no one ever answers back, they greeted each and every client that walked in the door. They kept the refill station fully stocked and clean. These guys were slanging wings left and right! Did you know they can make up to 300 orders in an hour!!! That’s hella wild! Come by and give them some more business! Truly amazing to see hard working young fellows in our communities.
And I got a free soda while I waited :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, 10 Wings, Buffalo Wings
Restaurantji Recommends
Great customer service tasty food and perfect promise time.
Atmosphere: 5
Food: 5
Service: 5
The cashier was extremely friendly. I forgot add something to my order and they were very accommodating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Seasoned Fries, French Fries
AI took my order and it wasn’t there when I got there
Brittney up front was very nice! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Amazing restaurant!! Highly recommended
Atmosphere: 5
Food: 5
Service: 5
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