Karessa was insanely rude for no reason. Giving me the death glare and just having an absurd amount of attitude before I even started ordering, slamming our drinks on the counter. I’ve never had an experience like that at chick fil a where I thought good customer service was their whole thing. Definitely ruined our dining experience
Never had a bad review at a chic fil a. I eat a healthy diet most days. I also work 70 hours a week. My choice to enjoy a fast food (aka indulgance meal) happens about once a quarter. I decided "today's the day...I will go anywhere and eat what I want" I decided to have chic fil a. I wanted their breakfast sandwich. Crispy chicken egg and cheese on a biscuit, waffle fries. And chic sauce.
I get thete 15 before the end of breakfast and start my order, the kid says, they can't do fries only hash browns (a gross waste of calories in my book) As a loyal chic fil a family we know you can indeed get fries at breakfast. Every other location just says. "We can make it for you but it will take a little longer, Do you have time to wait? This ain't my first chic fil a rodeo " In fact I think you'd be hard pressed to find anyone who doesn't know the ins and outs of chic fil a patronage.
He then suggested me buying the sandwich and drink ...it would be cheaper! But I'm not worried about money. Much more valuable than money is my calories I'm choosing to spend (can never get back time or calories) I knew what I wanted and with money in my hand for a product you have you suggested I buy the breakfast items now, and in 15 minutes order the fries????
I don't blame the kid at the register. I wonder what company culture has robbed this kid of his ability to solve a basic problem. I have never seen so many negative reviews on a CFA. You should really evaluate the management style. Are these kids afraid to solve a customer problem???
I was faithful to the top preforming CFA in DFW and the kids who worked there were peppy and upbeat and had agency over their jobs.
I manage a restaurant myself. I'd be dissatisfied with an employee who didn't smile, excited to solf a customers desire
So I tell the kid. I'm not buying part of a meal or buying the second half in 10 minutes. If he cant sell me what I want I'll go somewhere else. He just looked at me blankly. I left.
Even If my employee just comped the fries because the computer wouldn't charge ...or charge for hash browns and scoop up the fries. I would rater have them comp a whole meal than send them to the competition!
I am running errands before work and had planned to make a few calls and send some emails while waiting.
So instead I'm driving around trying to figure out what I'd like to have for my treat meal.
I'm not interested in a free meal to make it up, because I'm not interested in spending time and calories often. My family might want to look at some point and I might find myself in the paris location again since we've recently moved here, but this place needs to seriously consider what they are doing.
Cori Chambers
This is the best chick fila a around. The service is excellent.
Atmosphere: 5
Food: 5
Service: 5
Martin Murray
About what you would expect, not open on Sunday, which happens to be my chicken day
Teresa Wali
I have never had a bad service experience at this location! Everyone is nice, fast and efficient! I can't wait till they offer curbside, great location! I'll drive out of the way for this one. Thank you guys!
Went through the drive-thru and gave them my name, feeling confident that my order would not be wrong. I received my order and immediately parked in the lot to dig into it, and, even though they confirmed my name at the window, they had handed me someone else's order, which was certainly worth more than my own. I walked in with the wrong order to correct the error and had to ask the employee 3 different times for my entire order (the sugar and creamer for my coffee seemed to be too much to ask for the first and second time), and I STILL ended up walking out without everything I asked for. Luckily, all I needed at that point was a spoon and a straw, which I already had in the car from other fast food places. But their chicken biscuit and fruit and yogurt cup are yummy!
Atmosphere: 2
Food: 5
Service: 2
Carlos hood
Speedy, friendly and accurate service. Plus the food was delicious.
Went through the drive-thru and gave them my name, feeling confident that my order would not be wrong. I received my order and immediately parked in the lot to dig into it, and, even though they confirmed my name at the window, they had handed me someone else's order, which was certainly worth more than my own. I walked in with the wrong order to correct the error and had to ask the employee 3 different times for my entire order (the sugar and creamer for my coffee seemed to be too much to ask for the first and second time), and I STILL ended up walking out without everything I asked for. Luckily, all I needed at that point was a spoon and a straw, which I already had in the car from other fast food places. But their chicken biscuit and fruit and yogurt cup are yummy!
I love how fast service is there is never a wait
Atmosphere: 5
Food: 5
Service: 5
Karessa was insanely rude for no reason. Giving me the death glare and just having an absurd amount of attitude before I even started ordering, slamming our drinks on the counter. I’ve never had an experience like that at chick fil a where I thought good customer service was their whole thing. Definitely ruined our dining experience
Service: 1
Friendly service. Awesome food! Very clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken Sandwich, Chick-Fil-A Sandwich Meal
Never had a bad review at a chic fil a.
I eat a healthy diet most days.
I also work 70 hours a week.
My choice to enjoy a fast food (aka indulgance meal) happens about once a quarter.
I decided "today's the day...I will go anywhere and eat what I want"
I decided to have chic fil a. I wanted their breakfast sandwich. Crispy chicken egg and cheese on a biscuit, waffle fries. And chic sauce.
I get thete 15 before the end of breakfast and start my order, the kid says, they can't do fries only hash browns (a gross waste of calories in my book)
As a loyal chic fil a family we know you can indeed get fries at breakfast. Every other location just says. "We can make it for you but it will take a little longer, Do you have time to wait?
This ain't my first chic fil a rodeo "
In fact I think you'd be hard pressed to find anyone who doesn't know the ins and outs of chic fil a patronage.
He then suggested me buying the sandwich and drink ...it would be cheaper!
But I'm not worried about money. Much more valuable than money is my calories I'm choosing to spend (can never get back time or calories) I knew what I wanted and with money in my hand for a product you have you suggested I buy the breakfast items now, and in 15 minutes order the fries????
I don't blame the kid at the register. I wonder what company culture has robbed this kid of his ability to solve a basic problem. I have never seen so many negative reviews on a CFA.
You should really evaluate the management style. Are these kids afraid to solve a customer problem???
I was faithful to the top preforming CFA in DFW and the kids who worked there were peppy and upbeat and had agency over their jobs.
I manage a restaurant myself.
I'd be dissatisfied with an employee who didn't smile, excited to solf a customers desire
So I tell the kid. I'm not buying part of a meal or buying the second half in 10 minutes. If he cant sell me what I want I'll go somewhere else. He just looked at me blankly. I left.
Even If my employee just comped the fries because the computer wouldn't charge ...or charge for hash browns and scoop up the fries.
I would rater have them comp a whole meal than send them to the competition!
I am running errands before work and had planned to make a few calls and send some emails while waiting.
So instead I'm driving around trying to figure out what I'd like to have for my treat meal.
I'm not interested in a free meal to make it up, because I'm not interested in spending time and calories often. My family might want to look at some point and I might find myself in the paris location again since we've recently moved here, but this place needs to seriously consider what they are doing.
This is the best chick fila a around. The service is excellent.
Atmosphere: 5
Food: 5
Service: 5
About what you would expect, not open on Sunday, which happens to be my chicken day
I have never had a bad service experience at this location! Everyone is nice, fast and efficient! I can't wait till they offer curbside, great location! I'll drive out of the way for this one. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Everything was great. Fast service, great food, and clean interior.
Atmosphere: 5
Food: 5
Service: 5
It's chick and fil
Atmosphere: 5
Food: 5
Service: 5
Again love being in Gainesville!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went through the drive-thru and gave them my name, feeling confident that my order would not be wrong. I received my order and immediately parked in the lot to dig into it, and, even though they confirmed my name at the window, they had handed me someone else's order, which was certainly worth more than my own. I walked in with the wrong order to correct the error and had to ask the employee 3 different times for my entire order (the sugar and creamer for my coffee seemed to be too much to ask for the first and second time), and I STILL ended up walking out without everything I asked for. Luckily, all I needed at that point was a spoon and a straw, which I already had in the car from other fast food places. But their chicken biscuit and fruit and yogurt cup are yummy!
Atmosphere: 2
Food: 5
Service: 2
Speedy, friendly and accurate service. Plus the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
They are all very nice quick and simple ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Grilled Nuggets Kid's Meal, Spicy Chicken Sandwich, Spicy Chicken Sandwich Deluxe Meal
Great food & service
Atmosphere: 4
Food: 4
Service: 5
Went through the drive-thru and gave them my name, feeling confident that my order would not be wrong. I received my order and immediately parked in the lot to dig into it, and, even though they confirmed my name at the window, they had handed me someone else's order, which was certainly worth more than my own. I walked in with the wrong order to correct the error and had to ask the employee 3 different times for my entire order (the sugar and creamer for my coffee seemed to be too much to ask for the first and second time), and I STILL ended up walking out without everything I asked for. Luckily, all I needed at that point was a spoon and a straw, which I already had in the car from other fast food places. But their chicken biscuit and fruit and yogurt cup are yummy!
Atmosphere: 2
Food: 5
Service: 2
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