Waited forever for super greens. They offered no viable solution. At that point I just wanted a refund, then was ignored by the manager?
Atmosphere: 3
Food: 4
Service: 1
Melanie Brown
Food was horrible. The Chicken was burnt the noodles were not cooked. Plus it was lunch time and had no food cooked up had to wait on it. That is the worst Panda Express I have ever eaten at. Will not be back to that one.
Atmosphere: 2
Food: 1
Service: 2
Brooke West
I’m very disappointed with my recent experiences at this Panda Express location. The customer service has been consistently unfriendly, and staff often seem bothered when taking orders instead of being welcoming or helpful.
Another major issue is the food availability. During normal daytime hours — not even close to closing — many of the meat options are either empty or very low, and customers are told they have to wait. This happens far too often. Food should be properly stocked during peak business hours, and long waits defeat the purpose of a quick-service restaurant.
This feels like a management issue, not just a one-time problem. Better preparation, food rotation, and customer service training would make a huge difference. I hope this location improves.
Atmosphere: 2
Food: 2
Service: 1
Chad Sears
Worst service of any restaurant in town. Just because of a little bit of rain management decides to close the lobby and I have 1 hour wait times through a single lane drive thru while they have 5 employees on the clock.
Atmosphere: 1
Food: 3
Service: 1
Penny Marshall
Food has not been good for my last 3 visits. Tasted odd, I used to really like the food.
Food: 1
Service: 4
Caden
My brother and I both found a hair in our food, workers in the back were complaining about cooking, and almost all the food was out including the white rice.
Cris
If I would have to put 0 stars i would why would you open if the food isn't ready
Service: 1
Andrea Bristow
Good food, great location and very thankful for your private, large and clean bathroom!
Atmosphere: 5
Food: 5
Service: 5
DL
Overall, the food was great. Staff was amazing, will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Chloe Holsinger
I just went through the drive thru and got some rangoons, it came out to be $4.55 and so I gave the lady at the window $10.55, she brought me back $5.45 and I told her that I gave her the exact change and she took the change back and brought me my food but didn’t bring me the $1 that I was supposed to be getting back. I’m already in a bad mood and so I just left and didn’t say anything but I mean come on the cashier computer tells you the total change you’re supposed to give back. I’m just confused on if she was high or just not thinking right or what but yall need to put someone else on money drawers if people don’t know how to give back the right change.
Lukewarm food. Blackshirts I assume are managers. Didn’t care about the feedback. Poor poor customer service. Panda is typically consistent across the country. This one needs a lot of training. 4pm on 9/14.
Atmosphere: 4
Food: 2
Service: 1
Steven Schwier
Nice to have a panda expess in Gainesville.
Atmosphere: 5
Food: 5
Service: 5
Shirleen Holloway
Drive thru like chik filet. Didnt wait long food excellente!!!
Atmosphere: 5
Food: 5
Service: 5
Gary Cauble
The food's pretty good the carbs are very high but I stopped every once in awhile
Atmosphere: 4
Food: 4
Service: 4
DURTYWURKS
Yesterday 8/4/2025..I went in and seen they was very short staffed..I only seen the manager and cook he said it would be a while until he can get my order.. he was working drive thru and inside customers alone...i was kool about it...i had ate from there a few days b4 and the orange chicken was on point...so i was patient..but just wanted to say.... Shout out to manager and the cook...they bust they ass trying to keep things forward and pushing despite being short staffed... And forcing a smile thru it all....thats how the universe blesses you homie keep pushing both of yall...hope u got that double shot after work...thanks.
Waited forever for super greens. They offered no viable solution. At that point I just wanted a refund, then was ignored by the manager?
Atmosphere: 3
Food: 4
Service: 1
Food was horrible. The Chicken was burnt the noodles were not cooked. Plus it was lunch time and had no food cooked up had to wait on it. That is the worst Panda Express I have ever eaten at. Will not be back to that one.
Atmosphere: 2
Food: 1
Service: 2
I’m very disappointed with my recent experiences at this Panda Express location. The customer service has been consistently unfriendly, and staff often seem bothered when taking orders instead of being welcoming or helpful.
Another major issue is the food availability. During normal daytime hours — not even close to closing — many of the meat options are either empty or very low, and customers are told they have to wait. This happens far too often. Food should be properly stocked during peak business hours, and long waits defeat the purpose of a quick-service restaurant.
This feels like a management issue, not just a one-time problem. Better preparation, food rotation, and customer service training would make a huge difference. I hope this location improves.
Atmosphere: 2
Food: 2
Service: 1
Worst service of any restaurant in town. Just because of a little bit of rain management decides to close the lobby and I have 1 hour wait times through a single lane drive thru while they have 5 employees on the clock.
Atmosphere: 1
Food: 3
Service: 1
Food has not been good for my last 3 visits. Tasted odd, I used to really like the food.
Food: 1
Service: 4
My brother and I both found a hair in our food, workers in the back were complaining about cooking, and almost all the food was out including the white rice.
If I would have to put 0 stars i would why would you open if the food isn't ready
Service: 1
Good food, great location and very thankful for your private, large and clean bathroom!
Atmosphere: 5
Food: 5
Service: 5
Overall, the food was great. Staff was amazing, will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
I just went through the drive thru and got some rangoons, it came out to be $4.55 and so I gave the lady at the window $10.55, she brought me back $5.45 and I told her that I gave her the exact change and she took the change back and brought me my food but didn’t bring me the $1 that I was supposed to be getting back. I’m already in a bad mood and so I just left and didn’t say anything but I mean come on the cashier computer tells you the total change you’re supposed to give back. I’m just confused on if she was high or just not thinking right or what but yall need to put someone else on money drawers if people don’t know how to give back the right change.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
Lukewarm food. Blackshirts I assume are managers. Didn’t care about the feedback. Poor poor customer service. Panda is typically consistent across the country. This one needs a lot of training. 4pm on 9/14.
Atmosphere: 4
Food: 2
Service: 1
Nice to have a panda expess in Gainesville.
Atmosphere: 5
Food: 5
Service: 5
Drive thru like chik filet. Didnt wait long food excellente!!!
Atmosphere: 5
Food: 5
Service: 5
The food's pretty good the carbs are very high but I stopped every once in awhile
Atmosphere: 4
Food: 4
Service: 4
Yesterday 8/4/2025..I went in and seen they was very short staffed..I only seen the manager and cook he said it would be a while until he can get my order.. he was working drive thru and inside customers alone...i was kool about it...i had ate from there a few days b4 and the orange chicken was on point...so i was patient..but just wanted to say....
Shout out to manager and the cook...they bust they ass trying to keep things forward and pushing despite being short staffed...
And forcing a smile thru it all....thats how the universe blesses you homie keep pushing both of yall...hope u got that double shot after work...thanks.
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