Me and my wife have been coming to hubcap for years while living on the island it was a favorite for us for many years we have since then moved back to Dallas we visited Galveston this weekend and decided we needed to get hubcap cause it was one of our favorites I ordered a cheese burger like normal with just chili cheese and mustard only very simple and easy to make when the cook brought the food out to the table my burger had all the vegetables on it so I told him that it was supposed to be mustard chili and cheese only he said ok I will fix that.... A few minutes past and he came back out to the table and told me hey I just wanted you to know this wasn't on the cooks that it was rung up wrong to begin with I told him hey no big deal and he clarified it was supposed to be just mustard chili and cheese only.... A few minutes passed and he brought my burger back out I checked it naturally to make sure it was correct that's when I found the have made it incorrectly against this time it was mayo chili and cheese I told him again with a little bit of frustration in my voice that again it was supposed to me mustard chili and cheese only he took it back and a few minutes later brought it back out remind you this is the third time they have brought it back to me I checked it again and low and behold to no surprise it was wrong again this time it had mayo and mustard with cheese and chili at this point i took it to the counter and asked for a manager and I told her how it was supposed to me made she then proceeded to tell me how all this happened and said well it was rung up wrong to begin with I told her that it didn't matter it was rung up wrong your cooks confirmed with me twice how it was supposed to be and still didn't come out right I'm leaving this review not to destroy this company but to let everyone know that the management here is very poor she refunded my money and just tossed it on my table and brought my food back and she asked me to verify to make sure it was correct I looked at it and told her yes finally a burger with mustard chili and cheese and asked her how hard was that to do to begin with moral of the story listen carefully and make the order right to begin with !!
Atmosphere: 4
Food: 1
Service: 1
Sunshine Lee
So much fun inside a well arranged seating area and beautiful pool tables for us to enjoy..great chill
Atmosphere: 5
Food: 5
Service: 5
Cynthia Fant
I'm a local... Hubcap Grill in Kemah was a thing and it was good! Decided to go to Hubcap Grill in Galveston and was NOT THE SAME! Waisted $80 on 4 burgers and two plain fries...we were told several times our food would be out in 15 min. 15 min. turned into 45 min. Our ff looked over cooked and as if they had set under a warmer for sometime. My son ordered a bacon cheeseburger and they put bacon bits as the bacon.when the server brought our food out as he called out each burger I assisted him as to who had what but when he walked away he had still distributed them out incorrectly so we played a game of musical food verses musical chairs. All of our patties were overcooked to the point they had that burnt meat taste to it.We had a hard time finding a place to sit and when we did we had to clean up from where someone had sat there before us. I will never waist my time again or my money. I think we pissed them off when we ordered. For we ordered a rootbeer and the guy popped the top without even asking if we wanted to wait an open it when we received the food. So we politely stated that we wished he would have asked first b/c we would have preffered to open it when our food came out so he gave us another one and sat the open one to the side and didn't say anything at all I feel like at that point they didn't care and purposely made us wait the 45min. verses the 15 minutes that assured us originally.
Atmosphere: 3
Food: 1
Service: 1
Austin Sanchez
Grilled sandwich was hard to chew. You’d think after waiting an hour and half I’d get something decent to eat. Wish I read the reviews before I went in.
Atmosphere: 3
Food: 1
Service: 1
Barbara Stockon
Amazing burgers and craft beer!
Curtis Davis
Waited 45 minutes for 4 burgers. No bacon to be found in the place (a travesty made worse by the notion that it should have been on 3 of ours). You pay when you order.....hope they liked the 20% tip, cause they'll never get it again. Buyer beware.
Took an hour for our food to come, they served us burnt fries, my bacon burger had a few crumbled pieces of burnt bacon I had to pick out. The chicken in the sandwich barely covered half the bun. The burger tasted like Freddy’s but double the price and 6x the wait.
Atmosphere: 1
Food: 2
Service: 1
Cyndy Syverson
Not the best food. And it was expensive. The atmosphere and staff were great.
Atmosphere: 5
Food: 3
Service: 5
Uncharted Culo
Customer Service still sucks, Y’all rather have conversations then take orders. by far worst experience. Food is good, but at least act like y’all want to be
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burger
Dominic
Fantastic burgers! The tamale burger is a favorite of mine. Local brewed beer and chocolate cake imperial stouts are a must have while enjoying buffalo fries ?
Atmosphere: 5
Food: 5
Service: 5
Nathaniel Bilby
I thought the food was pretty good, though portions on fries were a little small and food was probably a little overpriced. Ive heard that happy hour specials on drinks here is the way to go. Service is a little odd, just one register at the bar for a whole restaurant. Atmosphere is awesome though, and you are right in the middle of downtown!
Good food. Neat atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Super eclectic cozy vibe, service was amazing. Menu options include interesting flair on traditional burgers and fries.
Atmosphere: 5
Food: 4
Service: 5
Delicious Burgers, fries, sweet tea, and fresh home made cake. The cake is like a slice of wedding
Atmosphere: 5
Food: 5
Service: 5
Very good food, great service, fun to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stinky Fries, Chili Cheese Fries, Hubcap Decker Burger, Burger
Me and my wife have been coming to hubcap for years while living on the island it was a favorite for us for many years we have since then moved back to Dallas we visited Galveston this weekend and decided we needed to get hubcap cause it was one of our favorites I ordered a cheese burger like normal with just chili cheese and mustard only very simple and easy to make when the cook brought the food out to the table my burger had all the vegetables on it so I told him that it was supposed to be mustard chili and cheese only he said ok I will fix that.... A few minutes past and he came back out to the table and told me hey I just wanted you to know this wasn't on the cooks that it was rung up wrong to begin with I told him hey no big deal and he clarified it was supposed to be just mustard chili and cheese only.... A few minutes passed and he brought my burger back out I checked it naturally to make sure it was correct that's when I found the have made it incorrectly against this time it was mayo chili and cheese I told him again with a little bit of frustration in my voice that again it was supposed to me mustard chili and cheese only he took it back and a few minutes later brought it back out remind you this is the third time they have brought it back to me I checked it again and low and behold to no surprise it was wrong again this time it had mayo and mustard with cheese and chili at this point i took it to the counter and asked for a manager and I told her how it was supposed to me made she then proceeded to tell me how all this happened and said well it was rung up wrong to begin with I told her that it didn't matter it was rung up wrong your cooks confirmed with me twice how it was supposed to be and still didn't come out right I'm leaving this review not to destroy this company but to let everyone know that the management here is very poor she refunded my money and just tossed it on my table and brought my food back and she asked me to verify to make sure it was correct I looked at it and told her yes finally a burger with mustard chili and cheese and asked her how hard was that to do to begin with moral of the story listen carefully and make the order right to begin with !!
Atmosphere: 4
Food: 1
Service: 1
So much fun inside a well arranged seating area and beautiful pool tables for us to enjoy..great chill
Atmosphere: 5
Food: 5
Service: 5
I'm a local... Hubcap Grill in Kemah was a thing and it was good! Decided to go to Hubcap Grill in Galveston and was NOT THE SAME! Waisted $80 on 4 burgers and two plain fries...we were told several times our food would be out in 15 min. 15 min. turned into 45 min. Our ff looked over cooked and as if they had set under a warmer for sometime. My son ordered a bacon cheeseburger and they put bacon bits as the bacon.when the server brought our food out as he called out each burger I assisted him as to who had what but when he walked away he had still distributed them out incorrectly so we played a game of musical food verses musical chairs. All of our patties were overcooked to the point they had that burnt meat taste to it.We had a hard time finding a place to sit and when we did we had to clean up from where someone had sat there before us. I will never waist my time again or my money. I think we pissed them off when we ordered. For we ordered a rootbeer and the guy popped the top without even asking if we wanted to wait an open it when we received the food. So we politely stated that we wished he would have asked first b/c we would have preffered to open it when our food came out so he gave us another one and sat the open one to the side and didn't say anything at all I feel like at that point they didn't care and purposely made us wait the 45min. verses the 15 minutes that assured us originally.
Atmosphere: 3
Food: 1
Service: 1
Grilled sandwich was hard to chew. You’d think after waiting an hour and half I’d get something decent to eat. Wish I read the reviews before I went in.
Atmosphere: 3
Food: 1
Service: 1
Amazing burgers and craft beer!
Waited 45 minutes for 4 burgers. No bacon to be found in the place (a travesty made worse by the notion that it should have been on 3 of ours). You pay when you order.....hope they liked the 20% tip, cause they'll never get it again. Buyer beware.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Took an hour for our food to come, they served us burnt fries, my bacon burger had a few crumbled pieces of burnt bacon I had to pick out. The chicken in the sandwich barely covered half the bun. The burger tasted like Freddy’s but double the price and 6x the wait.
Atmosphere: 1
Food: 2
Service: 1
Not the best food. And it was expensive. The atmosphere and staff were great.
Atmosphere: 5
Food: 3
Service: 5
Customer Service still sucks, Y’all rather have conversations then take orders. by far worst experience. Food is good, but at least act like y’all want to be
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burger
Fantastic burgers! The tamale burger is a favorite of mine. Local brewed beer and chocolate cake imperial stouts are a must have while enjoying buffalo fries ?
Atmosphere: 5
Food: 5
Service: 5
I thought the food was pretty good, though portions on fries were a little small and food was probably a little overpriced. Ive heard that happy hour specials on drinks here is the way to go. Service is a little odd, just one register at the bar for a whole restaurant. Atmosphere is awesome though, and you are right in the middle of downtown!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Stinky Fries, Burger