I visited this coffee shop recently and while the atmosphere is pleasant and the location is great, the service was disappointing. The barista seemed unfriendly and a bit judgmental. When my coffee was ready, she simply placed it on the counter without letting me know, so I ended up waiting unnecessarily. Good vibe, but the baristas definitely need improvement.
Atmosphere: 5
Food: 3
Service: 1
Petr Sidlo
Nice area overlooking lake, relax, and coffee.
Atmosphere: 5
Food: 5
Service: 5
honkycats
The two young women at the counter were awkward when approached. We had to somewhat forcefully say hello to get a single word out of them. The area is beautiful. The coffee is good but service not so much. Too bad.
Atmosphere: 3
Food: 3
Service: 1
Monica Renee
Such a sweet little coffee shop in a unique area of Galveston! Their specialty seasonal coffees are different & delicious. So good went twice in 3 days. Highly recommended!
Atmosphere: 5
Service: 5
Johanna Daz
I got excited, seeing the location. So disappointed in the coffee. No flavor…… got a maple pancake latte and it had no taste. Got a muffin and I don’t even know if it was homemade. It tasted like they got it from some factory. The service was alright. I think I would have liked a welcome. The place is cute! Sugar bean….. step up your game! I had to go get a coffee at Seawall coffee because my coffee was bad.
Denise Vega
I came to this coffee shop today and unfortunately had a disappointing experience with one of the staff members, Camila. From the moment I ordered my drink, her energy and attitude felt off — she seemed irritated and kept giving me uncomfortable looks.
When I tried to sit at a table that had an outlet so I could get some work done, she told me that area wasn’t open to customers. I explained there were no other seats with outlets available, and all she said was “sorry,” in a tone that felt dismissive, like she didn’t care or want to help.
At that point, I didn’t even feel comfortable staying anymore. I had just ordered a matcha and ended up leaving it there untouched. I could’ve asked for a refund, but honestly, I didn’t even want to bother — the whole experience just left a bad feeling.
I truly wanted to enjoy my time here, but the lack of kindness and basic customer care made it hard to feel welcome. I understand we all have bad days — maybe she was having one today — and I genuinely hope she finds some love, peace, or joy soon, because energy like that doesn’t come from nowhere.
Hopefully management helps ensure all customers are treated with more warmth and understanding in the future.
Service: 1
Schyler Brown
Just wasnt really for me- but I think the place has potential. I think if I'm going to drop so much money on a drink, it just needs to be made right. A mocha or latte should have microfoam with the consistency of wet paint all the way through- not a thin layer of foam on top and warm milk underneath. This isn't unique to this cafe per se, more of a pet peeve of mine but still, coffee drinks are too expensive to not be made well. Folks behind the bar could've been friendlier I suppose, not fake but just friendlier, but really I'd be fine with even a rude barista if they made the drink with care. Lot of gossiping behind the counter that I could hear plain as day which was a little awkward.. atmosphere wasnt for me but I can see how it would appeal to some, and it was clean.
Atmosphere: 2
Food: 2
Service: 2
Hunter Jenkins
I don't know who the H-E-double hockey sticks is giving this place anything below 4 stars, but my experience was absolutely a 5.5 out of 5. 10 out of 10, would highly recommend and would absolutely go here again if ever in Galveston. In fact, my girl even shouted out this coffee shop on her FB. Absolutely adore this spot.
Our coffees and muffins were superb
Atmosphere: 5
Food: 5
Service: 5
Marjorie S
I gave Sugar Bean another try, hoping my first visit was just an off day. Sadly, the experience was much the same. The barista, different from last time I was here was still cold and unwelcoming. No smile, no greeting, just a transactional vibe that doesn’t match what you’d expect from a cozy neighborhood café in Galveston.
Maybe it’s the Evia setting that gives off a more polished, exclusive feel, but that shouldn’t translate into snobby service. The area is beautiful, no doubt, but a little warmth behind the counter would go a long way. Galveston has its own laid-back charm, and Sugar Bean just doesn’t reflect it.
Cute spot, decent coffee but still missing the heart.
Atmosphere: 3
Food: 2
Service: 1
danielle S
I love this place. The interior is cute and the atmosphere is also good. The vanilla latte is delicious, but the fruit smoothie doesn’t fill the cup which is a shame.
service was terrible. i felt unwelcome, judged and inconvenienced. baristas shouting “we love walk in’s” sarcastically and doing everything but make my order within a timely manner. it was a huge let down :( will not be returning.
Atmosphere: 2
Food: 2
Service: 1
texas tastes
Super cute decorated place with merch.
Cashier could’ve been friendlier, not outright rude but not polite or nice either.
Iced Lattes are terrible. No espresso taste at all. Not enough ice. Gave it to me overflowing out the top dripping everywhere, messing up my hands and shirt. Just tasted like lukewarm milk and I know lattes are milk heavy, I’m a coffee drinking expert, but this is beyond that and out of balance. Couldn’t drink it.
Atmosphere: 5
Food: 1
Service: 3
Senia Rubio
So disappointing! Such a beautiful place with potential. As soon as I walk I can tell they are talking about me. No hi, no greeting nothing. I then proceed to say and I still get no response. Immediately ruined the whole experience for me. I’ve been in hospitality for a very long time and this would be the thing to ruin it all. You guys really need a class on hospitality with your team. Strongly advise it!
Will find someone where else to get coffee the rest of my time here.
Caelob Hardman
Very welcoming atmosphere and people!
Atmosphere: 5
Food: 5
Service: 5
Daisy Simon
The coffee isn’t anything special, it’s particularly on the sweeter side, which isn’t bad if u like sugary coffee, but it’s bearable. As for da customer service, immediately strange. Front register was staring hard and when I asked for a dessert order, da cashier just plopped it in front of me without saying anything.
However, da place was really pretty and it felt refreshing to be inside away from da heat! But tbh dats da only thing going for dis place because da dessert tasted disgustingly processed. Definitely am not coming back.
I visited this coffee shop recently and while the atmosphere is pleasant and the location is great, the service was disappointing. The barista seemed unfriendly and a bit judgmental. When my coffee was ready, she simply placed it on the counter without letting me know, so I ended up waiting unnecessarily. Good vibe, but the baristas definitely need improvement.
Atmosphere: 5
Food: 3
Service: 1
Nice area overlooking lake, relax, and coffee.
Atmosphere: 5
Food: 5
Service: 5
The two young women at the counter were awkward when approached. We had to somewhat forcefully say hello to get a single word out of them. The area is beautiful. The coffee is good but service not so much. Too bad.
Atmosphere: 3
Food: 3
Service: 1
Such a sweet little coffee shop in a unique area of Galveston! Their specialty seasonal coffees are different & delicious. So good went twice in 3 days. Highly recommended!
Atmosphere: 5
Service: 5
I got excited, seeing the location. So disappointed in the coffee. No flavor…… got a maple pancake latte and it had no taste. Got a muffin and I don’t even know if it was homemade.
It tasted like they got it from some factory. The service was alright. I think I would have liked a welcome.
The place is cute!
Sugar bean….. step up your game!
I had to go get a coffee at Seawall coffee because my coffee was bad.
I came to this coffee shop today and unfortunately had a disappointing experience with one of the staff members, Camila. From the moment I ordered my drink, her energy and attitude felt off — she seemed irritated and kept giving me uncomfortable looks.
When I tried to sit at a table that had an outlet so I could get some work done, she told me that area wasn’t open to customers. I explained there were no other seats with outlets available, and all she said was “sorry,” in a tone that felt dismissive, like she didn’t care or want to help.
At that point, I didn’t even feel comfortable staying anymore. I had just ordered a matcha and ended up leaving it there untouched. I could’ve asked for a refund, but honestly, I didn’t even want to bother — the whole experience just left a bad feeling.
I truly wanted to enjoy my time here, but the lack of kindness and basic customer care made it hard to feel welcome. I understand we all have bad days — maybe she was having one today — and I genuinely hope she finds some love, peace, or joy soon, because energy like that doesn’t come from nowhere.
Hopefully management helps ensure all customers are treated with more warmth and understanding in the future.
Service: 1
Just wasnt really for me- but I think the place has potential. I think if I'm going to drop so much money on a drink, it just needs to be made right. A mocha or latte should have microfoam with the consistency of wet paint all the way through- not a thin layer of foam on top and warm milk underneath. This isn't unique to this cafe per se, more of a pet peeve of mine but still, coffee drinks are too expensive to not be made well. Folks behind the bar could've been friendlier I suppose, not fake but just friendlier, but really I'd be fine with even a rude barista if they made the drink with care. Lot of gossiping behind the counter that I could hear plain as day which was a little awkward.. atmosphere wasnt for me but I can see how it would appeal to some, and it was clean.
Atmosphere: 2
Food: 2
Service: 2
I don't know who the H-E-double hockey sticks is giving this place anything below 4 stars, but my experience was absolutely a 5.5 out of 5. 10 out of 10, would highly recommend and would absolutely go here again if ever in Galveston. In fact, my girl even shouted out this coffee shop on her FB. Absolutely adore this spot.
Our coffees and muffins were superb
Atmosphere: 5
Food: 5
Service: 5
I gave Sugar Bean another try, hoping my first visit was just an off day. Sadly, the experience was much the same. The barista, different from last time I was here was still cold and unwelcoming. No smile, no greeting, just a transactional vibe that doesn’t match what you’d expect from a cozy neighborhood café in Galveston.
Maybe it’s the Evia setting that gives off a more polished, exclusive feel, but that shouldn’t translate into snobby service. The area is beautiful, no doubt, but a little warmth behind the counter would go a long way. Galveston has its own laid-back charm, and Sugar Bean just doesn’t reflect it.
Cute spot, decent coffee but still missing the heart.
Atmosphere: 3
Food: 2
Service: 1
I love this place. The interior is cute and the atmosphere is also good. The vanilla latte is delicious, but the fruit smoothie doesn’t fill the cup which is a shame.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
service was terrible. i felt unwelcome, judged and inconvenienced. baristas shouting “we love walk in’s” sarcastically and doing everything but make my order within a timely manner.
it was a huge let down :( will not be returning.
Atmosphere: 2
Food: 2
Service: 1
Super cute decorated place with merch.
Cashier could’ve been friendlier, not outright rude but not polite or nice either.
Iced Lattes are terrible. No espresso taste at all. Not enough ice. Gave it to me overflowing out the top dripping everywhere, messing up my hands and shirt. Just tasted like lukewarm milk and I know lattes are milk heavy, I’m a coffee drinking expert, but this is beyond that and out of balance. Couldn’t drink it.
Atmosphere: 5
Food: 1
Service: 3
So disappointing! Such a beautiful place with potential. As soon as I walk I can tell they are talking about me. No hi, no greeting nothing. I then proceed to say and I still get no response. Immediately ruined the whole experience for me.
I’ve been in hospitality for a very long time and this would be the thing to ruin it all. You guys really need a class on hospitality with your team. Strongly advise it!
Will find someone where else to get coffee the rest of my time here.
Very welcoming atmosphere and people!
Atmosphere: 5
Food: 5
Service: 5
The coffee isn’t anything special, it’s particularly on the sweeter side, which isn’t bad if u like sugary coffee, but it’s bearable. As for da customer service, immediately strange. Front register was staring hard and when I asked for a dessert order, da cashier just plopped it in front of me without saying anything.
However, da place was really pretty and it felt refreshing to be inside away from da heat! But tbh dats da only thing going for dis place because da dessert tasted disgustingly processed. Definitely am not coming back.
Atmosphere: 4
Food: 1
Service: 2
Loading...