Friendly staff and on top of things thank you for a great order
Atmosphere: 5
Food: 5
Service: 5
Eva Gour
Today I was reminded why I haven't been to this location in quite a while. Pulled up to the speaker and ordered a #1 combo and a #2 combo. My wife changed her mind and decided she wanted onion rings instead of fries with her burger. With no cars in the drive-thru behind us, I backed up to the window and asked the guy if I could please make the change before the order was filled. No problem. Got the order with one drink. I asked the guy for the other drink and he said he understood I had ordered the sanndwich only on the #2. Nooo. Ok, so he had to charge me for the fries and a drink. Another $3 and change. I told my wife to check the order before we drove off. No onion rings, got fries. Requested the onion rings we ordered. OK, so can we please pull up and they'll bring them out to us. Good. The server finally comes out with the bag...more fries! I got out and went inside with the order of fries. Second time to order onion rings. The cook in the back acted like he had never heard of onion rings. Please wait while we fry some more. Finally got the onion rings I ordered twice and was reminded why I quit coming to this location. I may try another location next time...but then again, maybe not.
Food: 4
Service: 1
Talisa Houston
I ordered food off the app. I received it fast but it was old, cold & missing items. I called several times with no answer! I then contacted customer service and also went to the store twice. The first time I went, I was told the manager would be back within an hour. When I went back, I went back & forth with the manager saying I needed to contact door dash. Door dash says contact Burger King. Be careful! Another customer said they always do this.
Atmosphere: 1
Food: 1
Service: 1
Faith Woo
Serviced me cold food. Won't ever go back to this location.
Atmosphere: 3
Food: 1
Service: 3
Janine Barta
Just ordered off the app to pick up inside. There was no one there when I pulled in about 3-4 mins later. Had to wait for them to cook onion rings and make my Whopper Junior. Therr was so much hard lettuce on the burger I had to pull it off. I asked for ketchup for my onion rings and got Zesty sauce instead. The manager never said Hi or anything as I was standing there waiting on my food. The store and bathrooms were clean.
Atmosphere: 3
Food: 2
Service: 2
Terry Elston
Slow service food just ok
Atmosphere: 3
Food: 2
Service: 1
Patricia Rivers
My double cheese burger was so fresh, hot and juice 😋
Atmosphere: 5
Food: 5
Service: 5
Mary Cuellar
I was happy that my grandson won his football game and he wanted to go to get a whopper for a while and I took him your location the lady at the drive thro was so rude she does not have work ethics. She did not even attempt to help me and told me to go inside and I had to wait for a while because ther
e was three cars in front of me. I had to go all the way to 1st Street to get food for my grandson and my family I am very disappointed at this location
Service: 1
Jessica Rodriguez
Absolutely the worst customer service I've ever experienced! I don't know what's going on at this location, but the drive-through service is consistently awful. Every single time I go, there's some kind of issue: * Incredibly long waits: Be prepared to spend at least 20 minutes in line, even if there aren't many cars. * Inattentive staff: The employees seem more interested in chatting with each other than taking orders. I've had to repeat myself multiple times, and they still manage to get it wrong. * Incorrect orders: It's like they're not even trying! Missing items, wrong items, and food that's clearly been sitting around for a while. * Rude and dismissive: When I've tried to address an issue, I've been met with eye rolls and sighs. Forget about getting an apology! I'm honestly shocked that this place is still in business. Avoid the drive-through at all costs unless you have a lot of time to waste and enjoy being treated poorly.
Atmosphere: 5
Food: 5
Service: 1
Shawn Pin
10/08/24 7:09pm girl in brown shirt and hat and long hair needs to be fired. She don’t know what she doing and had a disrespectful attitude. Go back and check camera and see what she does when I try to speak to her nicely on the order that YALL messed up!
I have been to this location 3 times. All three times I have had amazing customer service& food here.
Cashier are all alway friendly & patient at front while taking my order.
To be honest out of all the fast food burger places in garland. I do feel like this is best fast food burger place in this area so far.
This is me & my husband go to burger place now.
The food has been good all 3 times & order was out rather fast & didn’t have to wait a long time for my order.
Third time the cashier was very nice to give me a sample of pink lemonade icee . Cause I was nervous to order & take a chance of possibly not like it . I am really picky with trying new things these days because of economic right now. I did enjoy it & order one with my order.
Friendly staff and on top of things thank you for a great order
Atmosphere: 5
Food: 5
Service: 5
Today I was reminded why I haven't been to this location in quite a while. Pulled up to the speaker and ordered a #1 combo and a #2 combo. My wife changed her mind and decided she wanted onion rings instead of fries with her burger. With no cars in the drive-thru behind us, I backed up to the window and asked the guy if I could please make the change before the order was filled. No problem. Got the order with one drink. I asked the guy for the other drink and he said he understood I had ordered the sanndwich only on the #2. Nooo. Ok, so he had to charge me for the fries and a drink. Another $3 and change. I told my wife to check the order before we drove off. No onion rings, got fries. Requested the onion rings we ordered. OK, so can we please pull up and they'll bring them out to us. Good. The server finally comes out with the bag...more fries! I got out and went inside with the order of fries. Second time to order onion rings. The cook in the back acted like he had never heard of onion rings. Please wait while we fry some more. Finally got the onion rings I ordered twice and was reminded why I quit coming to this location. I may try another location next time...but then again, maybe not.
Food: 4
Service: 1
I ordered food off the app. I received it fast but it was old, cold & missing items. I called several times with no answer! I then contacted customer service and also went to the store twice. The first time I went, I was told the manager would be back within an hour. When I went back, I went back & forth with the manager saying I needed to contact door dash. Door dash says contact Burger King. Be careful! Another customer said they always do this.
Atmosphere: 1
Food: 1
Service: 1
Serviced me cold food. Won't ever go back to this location.
Atmosphere: 3
Food: 1
Service: 3
Just ordered off the app to pick up inside. There was no one there when I pulled in about 3-4 mins later. Had to wait for them to cook onion rings and make my Whopper Junior. Therr was so much hard lettuce on the burger I had to pull it off. I asked for ketchup for my onion rings and got Zesty sauce instead. The manager never said Hi or anything as I was standing there waiting on my food. The store and bathrooms were clean.
Atmosphere: 3
Food: 2
Service: 2
Slow service food just ok
Atmosphere: 3
Food: 2
Service: 1
My double cheese burger was so fresh, hot and juice 😋
Atmosphere: 5
Food: 5
Service: 5
I was happy that my grandson won his football game and he wanted to go to get a whopper for a while and I took him your location the lady at the drive thro was so rude she does not have work
ethics. She did not even attempt to help me and told me to go inside and I had to wait for a while because ther
e was three cars in front of me. I had to go all the way to 1st Street to get food for my grandson and my family I am very disappointed at this location
Service: 1
Absolutely the worst customer service I've ever experienced!
I don't know what's going on at this location, but the drive-through service is consistently awful. Every single time I go, there's some kind of issue:
* Incredibly long waits: Be prepared to spend at least 20 minutes in line, even if there aren't many cars.
* Inattentive staff: The employees seem more interested in chatting with each other than taking orders. I've had to repeat myself multiple times, and they still manage to get it wrong.
* Incorrect orders: It's like they're not even trying! Missing items, wrong items, and food that's clearly been sitting around for a while.
* Rude and dismissive: When I've tried to address an issue, I've been met with eye rolls and sighs. Forget about getting an apology!
I'm honestly shocked that this place is still in business. Avoid the drive-through at all costs unless you have a lot of time to waste and enjoy being treated poorly.
Atmosphere: 5
Food: 5
Service: 1
10/08/24 7:09pm girl in brown shirt and hat and long hair needs to be fired. She don’t know what she doing and had a disrespectful attitude. Go back and check camera and see what she does when I try to speak to her nicely on the order that YALL messed up!
Restaurantji Recommends
The service was good and Helen was very friendly and attentive when taking our order that's why I like this location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr, Onion Rings, Original Chicken Sandwich, Chicken Nuggets
Who doesn't like stopping in for free food
Atmosphere: 5
Food: 5
Service: 5
It’s
Atmosphere: 1
Food: 3
Service: 2
I have been to this location 3 times. All three times I have had amazing customer service& food here.
Cashier are all alway friendly & patient at front while taking my order.
To be honest out of all the fast food burger places in garland. I do feel like this is best fast food burger place in this area so far.
This is me & my husband go to burger place now.
The food has been good all 3 times & order was out rather fast & didn’t have to wait a long time for my order.
Third time the cashier was very nice to give me a sample of pink lemonade icee . Cause I was nervous to order & take a chance of possibly not like it . I am really picky with trying new things these days because of economic right now. I did enjoy it & order one with my order.
Keep up the good work ?
Atmosphere: 5
Food: 5
Service: 5
In drive thru for 15 min this is ridiculous
Atmosphere: 1
Service: 1
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