Can’t really answer Any questions on the review about the food . Because no one answered at the speaker why are the lights still if you’re not gunna take orders . I get you close at 9 BUT YOU choose that job . You guess need better customer service .
Atmosphere: 1
Food: 1
Service: 1
Cristina Garcia
Placed my order online at 7:55 and was quoted a pick up time of 8:45-8:50. I showed up to pick up my order at 8:54 and the restaurant was already closed. I saw a guy inside so I knocked on the door and told the guy I had a pick up and he said they didn’t have my order. I asked for the manager but he said he had already left. The restaurant closes at 9pm but everything was already turned off. How is it that everything is cleaned and closed down before the store is actually closed?! I need my refund. I paid $67 for my order and waited over an hour. This is completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Nick Pfaff
I had an extended wait time but due to them being short staffed. Everything I got was FRESH as could be and delicious. The young man working also gave me some extra chicken and a free pie due to my wait with was done without me even complaining or showing discontentment. Really wish I could’ve gotten his name because chicken express you need to keep that young man long term and give him a raise. He showed initiative and gave first class service
Atmosphere: 4
Food: 5
Service: 5
Zay Zay
Ordered through Doordash, Food was hot, fresh, and good as héll.
Food: 5
Rebecca Kite
The food was so good the gentleman that was working the store today was so friendly.. All the food was fresh the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Patrick T (Patrick T)
The dude taking orders in the drive thru told me the speaker was broken... over the speaker. He then made be order at the window. After waiting for 2 cars to order at the window it was finally my turn. I then tried to order the fish combo to be informed they are sold out. I had to wait 10 minutes to be told this because why exactly? The speaker was clearly working as was the microphone since we had a full conversation. The old staff working here was great, this crew is NOT IT.
Atmosphere: 1
Food: 3
Service: 1
Coco Shirelle
Speaker was broken, but person at window sounded like the broken speaker. Ordered chicken but they ran out of legs and had no gizzards at 1220pm on Saturday. Also had to wait 5 minutes on a sweet tea bc they forgot to give it to me and it was not busy at all.
Atmosphere: 1
Food: 4
Service: 1
Sandra Vzqz
They open the restaurant when they want . I been to this location twice after 10:30 am and no one answers the drive thru
Salvador Diaz
Bro made us wait 45+ minutes for our order and told us it was 10 minutes. I hope he gets fired, very unprofessional and rude. never apologized for anything
Atmosphere: 1
Food: 1
Service: 1
Christina Block
Employee didn’t say one word to me when I picked up my order. There was a huge leak coming from the soda machine that was all over the floor with no wet floor sign.
For some reason take out chicken has gotten pricey. It's kind of pricey here too, but it's not too bad. One of the few fried chicken places that still has corn fritters on the menu. Unfortunately their menu boards are sunfaded and hard to read. The facilities themselves are kind of rundown, though the staff try to keep everything clean. Owned by a company out of the northeastern part of the United States and seems to have very little interest in making the place look nice. That said, the staff try to do the best they can with what they have to work with.
Atmosphere: 2
Food: 4
Service: 4
Maribel Jamillo
Horrible customer service. I ordered the Tuesday special they have a sign for 2 tenders a side and a drink for $5.99 the guy charged me $7.99 for each. Like why even have a sign by the entrance promoting something you’re not going to honor.
Mr. Lee “New Millennium Constr” Kemble
Door locked. It appears under construction. Waited in the Take Out line.. OK food. I should have gone to KFC for higher quality.
Josh Calcote
Wish I could leave 0 stars. Worse chicken express. They should just close this location.
Briana Duong
This review is for the employees that worked today. It must have been a hell of a day. A lot of the customers weren't understanding of the situations that were beyond the employees control.
Can’t really answer Any questions on the review about the food . Because no one answered at the speaker why are the lights still if you’re not gunna take orders . I get you close at 9 BUT YOU choose that job . You guess need better customer service .
Atmosphere: 1
Food: 1
Service: 1
Placed my order online at 7:55 and was quoted a pick up time of 8:45-8:50. I showed up to pick up my order at 8:54 and the restaurant was already closed. I saw a guy inside so I knocked on the door and told the guy I had a pick up and he said they didn’t have my order. I asked for the manager but he said he had already left. The restaurant closes at 9pm but everything was already turned off. How is it that everything is cleaned and closed down before the store is actually closed?! I need my refund. I paid $67 for my order and waited over an hour. This is completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I had an extended wait time but due to them being short staffed. Everything I got was FRESH as could be and delicious. The young man working also gave me some extra chicken and a free pie due to my wait with was done without me even complaining or showing discontentment. Really wish I could’ve gotten his name because chicken express you need to keep that young man long term and give him a raise. He showed initiative and gave first class service
Atmosphere: 4
Food: 5
Service: 5
Ordered through Doordash, Food was hot, fresh, and good as héll.
Food: 5
The food was so good the gentleman that was working the store today was so friendly.. All the food was fresh the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
The dude taking orders in the drive thru told me the speaker was broken... over the speaker. He then made be order at the window. After waiting for 2 cars to order at the window it was finally my turn. I then tried to order the fish combo to be informed they are sold out. I had to wait 10 minutes to be told this because why exactly? The speaker was clearly working as was the microphone since we had a full conversation. The old staff working here was great, this crew is NOT IT.
Atmosphere: 1
Food: 3
Service: 1
Speaker was broken, but person at window sounded like the broken speaker. Ordered chicken but they ran out of legs and had no gizzards at 1220pm on Saturday. Also had to wait 5 minutes on a sweet tea bc they forgot to give it to me and it was not busy at all.
Atmosphere: 1
Food: 4
Service: 1
They open the restaurant when they want . I been to this location twice after 10:30 am and no one answers the drive thru
Bro made us wait 45+ minutes for our order and told us it was 10 minutes. I hope he gets fired, very unprofessional and rude. never apologized for anything
Atmosphere: 1
Food: 1
Service: 1
Employee didn’t say one word to me when I picked up my order. There was a huge leak coming from the soda machine that was all over the floor with no wet floor sign.
Atmosphere: 1
Service: 1
Restaurantji Recommends
For some reason take out chicken has gotten pricey. It's kind of pricey here too, but it's not too bad. One of the few fried chicken places that still has corn fritters on the menu. Unfortunately their menu boards are sunfaded and hard to read. The facilities themselves are kind of rundown, though the staff try to keep everything clean. Owned by a company out of the northeastern part of the United States and seems to have very little interest in making the place look nice. That said, the staff try to do the best they can with what they have to work with.
Atmosphere: 2
Food: 4
Service: 4
Horrible customer service. I ordered the Tuesday special they have a sign for 2 tenders a side and a drink for $5.99 the guy charged me $7.99 for each. Like why even have a sign by the entrance promoting something you’re not going to honor.
Door locked. It appears under construction. Waited in the Take Out line..
OK food. I should have gone to KFC for higher quality.
Wish I could leave 0 stars. Worse chicken express. They should just close this location.
This review is for the employees that worked today. It must have been a hell of a day. A lot of the customers weren't understanding of the situations that were beyond the employees control.
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