1 star because I enjoy the food 2nd star because they're usually ok. -3 stars because whoever made my food today sucks at their job. For mgmt, Order# 6051715881043294 on 3/17.
Ordered on the app and paid for extra chicken and avocado and they didn't put it. Paid over $4 for these extras.
I usually get extra chicken and this is not extra. It's like they just threw together the basic menu item without paying attention to the 3 details of the order and threw it into the bag, the bag wasn't even closed.
Someone needs to be retrained because messing up this simple order is ridiculous.
The customer service rep I spoke to about it seemed like they were just shooing me off the phone.
Atmosphere: 4
Food: 5
Service: 1
Maureen E. Barnes
I've eaten at Panera many times and this trip was not very good. I went through the drive-through and got a grilled chicken BLT with avocado. The avocado was not ripe and quite hard, which kind of ruined the sandwich. Otherwise, the sandwich was ok, but the chicken was sliced in small pieces and kept falling out. I also had a blueberry muffin, which was good. On another note, the woman working the drive-through was super nice. It was not my favorite trip to Panera food wise, but the service was great.
Atmosphere: 5
Food: 3
Service: 5
Jasmin Flores
This young ladies preparing the food were very rude when we were showing them we were missing extra ingredients that we added to our plates. They were not friendly, making annoying faces to us. Plus one of them was using her phone with plastic gloves on and going back to food preparation.
Atmosphere: 4
Food: 3
Service: 1
James Glick
Ordered a cinnamon crunch bagel with a delivery and specified not toasted. They toasted it, then just THREW IT in the bottom of the bag with napkins, no pastry bag or container. The top half melted to the napkin, it was facedown in the bottom of the bag, so the bottom half was directly touching the box for the soufflé I ordered, which had touched a counter and hands of an employee, so basically they manhandled my bagel with bare hands and then ruined the top. Really boggled because I’ve otherwise had good experiences here, but very bummed this morning. Also uber eats only refunded the bagel, not the useless cream cheese I also paid for. So probably don’t order bagels for delivery.
Jalecia Kofi
My smoothie was full of ice and not properly blended…
Atmosphere: 4
Food: 1
Service: 4
D C
Grill cheese and was not grilled , prices have gone up and quality down.
Food: 1
Paula Kokalis-Sims
Ordered a sandwich and 2 Bowls of Chicken Wild Rice soup. Received a great sandwich but only received 2 CUPS of Chicken Noodle Soup. Tried calling the store and Uber. No luck with either of them. Not the first time this has happened.
Food: 2
Service: 1
Dachant Moi
Perfect comfort food for me!!!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Massegee
Faith was great to talk with through the drive through. Food was great, drinks were tasty, and kitchen sink cookie is a must try.
Ordered at drive-thru and food was out in a few minutes. All ordered items were there and the my food tasted great! Food and customer service is back on point, but the real MVP? Faith. She’s super friendly, attentive, and made sure MyPanera reward dollars were counted...just made the whole vibe awesome.
Atmosphere: 5
Food: 5
Service: 5
Patti Bailey
Very quick service and delicious food!
Atmosphere: 5
Service: 5
C F
Had my beloved autumn squash soup tonight- it’s how I know fall is here! It was piping hot, and the bread was fresh. Staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
Uriel Mendoza
If you haven't tried the Chipotle avocado hot sandwich you should consider very tasty and the bread is one of a kind. It was my first time trying and it's pretty good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Sandwich, Cinnamon Roll
1 star because I enjoy the food
2nd star because they're usually ok.
-3 stars because whoever made my food today sucks at their job.
For mgmt, Order# 6051715881043294 on 3/17.
Ordered on the app and paid for extra chicken and avocado and they didn't put it. Paid over $4 for these extras.
I usually get extra chicken and this is not extra. It's like they just threw together the basic menu item without paying attention to the 3 details of the order and threw it into the bag, the bag wasn't even closed.
Someone needs to be retrained because messing up this simple order is ridiculous.
The customer service rep I spoke to about it seemed like they were just shooing me off the phone.
Atmosphere: 4
Food: 5
Service: 1
I've eaten at Panera many times and this trip was not very good. I went through the drive-through and got a grilled chicken BLT with avocado. The avocado was not ripe and quite hard, which kind of ruined the sandwich. Otherwise, the sandwich was ok, but the chicken was sliced in small pieces and kept falling out. I also had a blueberry muffin, which was good. On another note, the woman working the drive-through was super nice. It was not my favorite trip to Panera food wise, but the service was great.
Atmosphere: 5
Food: 3
Service: 5
This young ladies preparing the food were very rude when we were showing them we were missing extra ingredients that we added to our plates. They were not friendly, making annoying faces to us. Plus one of them was using her phone with plastic gloves on and going back to food preparation.
Atmosphere: 4
Food: 3
Service: 1
Ordered a cinnamon crunch bagel with a delivery and specified not toasted. They toasted it, then just THREW IT in the bottom of the bag with napkins, no pastry bag or container. The top half melted to the napkin, it was facedown in the bottom of the bag, so the bottom half was directly touching the box for the soufflé I ordered, which had touched a counter and hands of an employee, so basically they manhandled my bagel with bare hands and then ruined the top. Really boggled because I’ve otherwise had good experiences here, but very bummed this morning. Also uber eats only refunded the bagel, not the useless cream cheese I also paid for. So probably don’t order bagels for delivery.
My smoothie was full of ice and not properly blended…
Atmosphere: 4
Food: 1
Service: 4
Grill cheese and was not grilled , prices have gone up and quality down.
Food: 1
Ordered a sandwich and 2 Bowls of Chicken Wild Rice soup. Received a great sandwich but only received 2 CUPS of Chicken Noodle Soup. Tried calling the store and Uber. No luck with either of them. Not the first time this has happened.
Food: 2
Service: 1
Perfect comfort food for me!!!
Atmosphere: 5
Food: 5
Service: 5
Faith was great to talk with through the drive through. Food was great, drinks were tasty, and kitchen sink cookie is a must try.
Atmosphere: 5
Food: 5
Service: 5
Food is way over priced and not that good
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Fuji Apple Chicken Salad
Restaurantji Recommends
Ordered at drive-thru and food was out in a few minutes. All ordered items were there and the my food tasted great! Food and customer service is back on point, but the real MVP? Faith. She’s super friendly, attentive, and made sure MyPanera reward dollars were counted...just made the whole vibe awesome.
Atmosphere: 5
Food: 5
Service: 5
Very quick service and delicious food!
Atmosphere: 5
Service: 5
Had my beloved autumn squash soup tonight- it’s how I know fall is here! It was piping hot, and the bread was fresh. Staff was friendly.
Atmosphere: 5
Food: 5
Service: 5
If you haven't tried the Chipotle avocado hot sandwich you should consider very tasty and the bread is one of a kind. It was my first time trying and it's pretty good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich and Sandwich, Cinnamon Roll
Small for the price
Atmosphere: 5
Food: 3
Service: 5
Loading...