The last 3 times I went to Panera, I walked out without buying anything. The menu keeps shrinking while the prices increase. I used to look forward to going, now it's almost completely off my list.
Atmosphere: 2
Service: 1
Nghiem Phan
Need to follow instructions, bagel not cut, not toast as requested. No mayonnaise on sandwich.
Food: 4
Service: 3
Barbara Urizar
Nigh manager very nice. A couple of days ago they didn’t put an item I ordered and call to let them know and went back to get it and manager was so nice he gave me an extra item and dessert.
Atmosphere: 5
Food: 5
Service: 5
Destiny Williams
We live far away. We came here through the drive through and they missed a side order of chips. Nbd. I really can live without the chips but it's not right to have people pay you for something and you never deliver. I called back after lunch hours, had the receipt, gave my order number, explained what happened. After a short 10 minute hold, the manager, Ryan, spoke to me and told me that they can't issue refunds over the phone for drive thru orders. He said to come back in person if I wanted a refund, but we live far away and have kids. I'm not dragging multiple children halfway across the county to get a refund for chips. I honestly don't care about chips. I just want to be treated fairly and get what I pay for, but that's apparently too difficult for Panera to do, and too much to ask for. It's not enough that United Healthcare and every other giant corporation and Private Equity firm is screwing over the little people, the mighty and esteemed ✨Ryan✨, shift manager at the Garland Firewheel Panera has to screw over his fellow man too, and for what? In petty-ass ways like chip fraud. Never before has such a small amount of power resulted in such a huge power trip. A real modern day Al Capone of baked potato chips. Hail to Ryan, the Godfather of side orders at a declining soup and sandwich chain. I might not come here again, but if I do I will make sure to kiss Ryan's ring (or drive thru headset) and address him as 'Godfather', 'Your Excellency,' 'Most Venerable Chip Czar,' or 'my liege.' Thanks buddy, you helped me to realize that I should never trust my fellow man and always try to screw other people over before they do it to me. Really trampling on the last embers of the faith I had in humanity.
Atmosphere: 4
Food: 3
Service: 1
Nick Lamb
The grilled chicken in the Caesar salad lacks flavor. Bland.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salad
Ana Camarillo
Self served , food fresh, friendly front staff. Clean atmosphere 👌 recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Sandwich and Sandwich, Chicken Soup
Gregory Gaines
So I ordered a bowl of chicken noodle soup and is basically all chicken broth, disappointing to say the least considering this cost me $10 dollars.
Atmosphere: 1
Food: 1
Service: 1
Aaron Barkel
Very nice place to plug in work for a little while. Nice and quiet and the Sip Club offers free drinks daily for a low monthly subscription fee.
Atmosphere: 5
Food: 5
Service: 5
Michelle O'Keefe
I've been to a few different Paneras and their food is always consistent. Always fresh and made really quickly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Caesar Salad \u0026 Homestyle Chicken Noodle Soup, Mediterranean Salad, Cinnamon Roll
Tony Aguilar
1 star because I enjoy the food 2nd star because they're usually ok. -3 stars because whoever made my food today sucks at their job. For mgmt, Order# 6051715881043294 on 3/17.
Ordered on the app and paid for extra chicken and avocado and they didn't put it. Paid over $4 for these extras.
I usually get extra chicken and this is not extra. It's like they just threw together the basic menu item without paying attention to the 3 details of the order and threw it into the bag, the bag wasn't even closed.
Someone needs to be retrained because messing up this simple order is ridiculous.
The customer service rep I spoke to about it seemed like they were just shooing me off the phone.
I've eaten at Panera many times and this trip was not very good. I went through the drive-through and got a grilled chicken BLT with avocado. The avocado was not ripe and quite hard, which kind of ruined the sandwich. Otherwise, the sandwich was ok, but the chicken was sliced in small pieces and kept falling out. I also had a blueberry muffin, which was good. On another note, the woman working the drive-through was super nice. It was not my favorite trip to Panera food wise, but the service was great.
Atmosphere: 5
Food: 3
Service: 5
Jasmin Flores
This young ladies preparing the food were very rude when we were showing them we were missing extra ingredients that we added to our plates. They were not friendly, making annoying faces to us. Plus one of them was using her phone with plastic gloves on and going back to food preparation.
Atmosphere: 4
Food: 3
Service: 1
James Glick
Ordered a cinnamon crunch bagel with a delivery and specified not toasted. They toasted it, then just THREW IT in the bottom of the bag with napkins, no pastry bag or container. The top half melted to the napkin, it was facedown in the bottom of the bag, so the bottom half was directly touching the box for the soufflé I ordered, which had touched a counter and hands of an employee, so basically they manhandled my bagel with bare hands and then ruined the top. Really boggled because I’ve otherwise had good experiences here, but very bummed this morning. Also uber eats only refunded the bagel, not the useless cream cheese I also paid for. So probably don’t order bagels for delivery.
Jalecia Kofi
My smoothie was full of ice and not properly blended…
Atmosphere: 4
Food: 1
Service: 4
D C
Grill cheese and was not grilled , prices have gone up and quality down.
The last 3 times I went to Panera, I walked out without buying anything. The menu keeps shrinking while the prices increase. I used to look forward to going, now it's almost completely off my list.
Atmosphere: 2
Service: 1
Need to follow instructions, bagel not cut, not toast as requested. No mayonnaise on sandwich.
Food: 4
Service: 3
Nigh manager very nice. A couple of days ago they didn’t put an item I ordered and call to let them know and went back to get it and manager was so nice he gave me an extra item and dessert.
Atmosphere: 5
Food: 5
Service: 5
We live far away. We came here through the drive through and they missed a side order of chips. Nbd. I really can live without the chips but it's not right to have people pay you for something and you never deliver. I called back after lunch hours, had the receipt, gave my order number, explained what happened. After a short 10 minute hold, the manager, Ryan, spoke to me and told me that they can't issue refunds over the phone for drive thru orders. He said to come back in person if I wanted a refund, but we live far away and have kids. I'm not dragging multiple children halfway across the county to get a refund for chips. I honestly don't care about chips. I just want to be treated fairly and get what I pay for, but that's apparently too difficult for Panera to do, and too much to ask for. It's not enough that United Healthcare and every other giant corporation and Private Equity firm is screwing over the little people, the mighty and esteemed ✨Ryan✨, shift manager at the Garland Firewheel Panera has to screw over his fellow man too, and for what? In petty-ass ways like chip fraud. Never before has such a small amount of power resulted in such a huge power trip. A real modern day Al Capone of baked potato chips. Hail to Ryan, the Godfather of side orders at a declining soup and sandwich chain. I might not come here again, but if I do I will make sure to kiss Ryan's ring (or drive thru headset) and address him as 'Godfather', 'Your Excellency,' 'Most Venerable Chip Czar,' or 'my liege.' Thanks buddy, you helped me to realize that I should never trust my fellow man and always try to screw other people over before they do it to me. Really trampling on the last embers of the faith I had in humanity.
Atmosphere: 4
Food: 3
Service: 1
The grilled chicken in the Caesar salad lacks flavor. Bland.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salad
Self served , food fresh, friendly front staff. Clean atmosphere 👌 recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Sandwich and Sandwich, Chicken Soup
So I ordered a bowl of chicken noodle soup and is basically all chicken broth, disappointing to say the least considering this cost me $10 dollars.
Atmosphere: 1
Food: 1
Service: 1
Very nice place to plug in work for a little while. Nice and quiet and the Sip Club offers free drinks daily for a low monthly subscription fee.
Atmosphere: 5
Food: 5
Service: 5
I've been to a few different Paneras and their food is always consistent. Always fresh and made really quickly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Caesar Salad \u0026 Homestyle Chicken Noodle Soup, Mediterranean Salad, Cinnamon Roll
1 star because I enjoy the food
2nd star because they're usually ok.
-3 stars because whoever made my food today sucks at their job.
For mgmt, Order# 6051715881043294 on 3/17.
Ordered on the app and paid for extra chicken and avocado and they didn't put it. Paid over $4 for these extras.
I usually get extra chicken and this is not extra. It's like they just threw together the basic menu item without paying attention to the 3 details of the order and threw it into the bag, the bag wasn't even closed.
Someone needs to be retrained because messing up this simple order is ridiculous.
The customer service rep I spoke to about it seemed like they were just shooing me off the phone.
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
I've eaten at Panera many times and this trip was not very good. I went through the drive-through and got a grilled chicken BLT with avocado. The avocado was not ripe and quite hard, which kind of ruined the sandwich. Otherwise, the sandwich was ok, but the chicken was sliced in small pieces and kept falling out. I also had a blueberry muffin, which was good. On another note, the woman working the drive-through was super nice. It was not my favorite trip to Panera food wise, but the service was great.
Atmosphere: 5
Food: 3
Service: 5
This young ladies preparing the food were very rude when we were showing them we were missing extra ingredients that we added to our plates. They were not friendly, making annoying faces to us. Plus one of them was using her phone with plastic gloves on and going back to food preparation.
Atmosphere: 4
Food: 3
Service: 1
Ordered a cinnamon crunch bagel with a delivery and specified not toasted. They toasted it, then just THREW IT in the bottom of the bag with napkins, no pastry bag or container. The top half melted to the napkin, it was facedown in the bottom of the bag, so the bottom half was directly touching the box for the soufflé I ordered, which had touched a counter and hands of an employee, so basically they manhandled my bagel with bare hands and then ruined the top. Really boggled because I’ve otherwise had good experiences here, but very bummed this morning. Also uber eats only refunded the bagel, not the useless cream cheese I also paid for. So probably don’t order bagels for delivery.
My smoothie was full of ice and not properly blended…
Atmosphere: 4
Food: 1
Service: 4
Grill cheese and was not grilled , prices have gone up and quality down.
Food: 1
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